backing up on the cloud disaster recovery and business ...€¦ · provider for security and data...
TRANSCRIPT
Backing up on the cloud
Disaster Recovery and Business Continuity
ContinuitySA conference
26th July 2012
Chantel Lindeman
2
Key messages
• The application of cloud has changed not the concept
‒ Led to changed enablers for business continuity
• Oversupply of data centres in South Africa
• Back up for non-critical solutions is being moved from legacy
systems into the cloud
• Disaster recovery is critical to all businesses
3
Agenda
Uptake of cloud computing: The Reality
Business Continuity and Disaster Recovery Solutions to Enterprises
South African Cloud Computing Market
Data Centre Uptake: Virtualised Environment
Disaster Recovery
Where is your Business?
4
• Public cloud offers the opportunity
to fully exploit the cost savings
inherent in cloud computing
services
‒ Company relies on the service
provider for security and data
backup
• Private cloud ensures more security
as data and applications are stored
internally
‒ Some companies use it initially to
gain insights and confidence into
Cloud computing services
‒ It still requires upfront costs and
hands-on management, therefore it
does not fully exploit the cost-
reduction potential
• Hybrid cloud enjoys ‘the best of both
worlds’, as it offers the flexibility to have
SaaS and the discretion on managing
the security and data
‒ Costly to keep resources on a private
cloud while the resources on the public
cloud pose a security risk
Three deployment models available for cloud computing
5
The broken promise of cloud - enterprises restrict cloud
usage to non critical apps (e-mail and web hosting)
6
Global Cloud Market Takes Off: This what is what the
market is saying including Frost & Sullivan …
The global cloud market is predicted to increase fro $41 billion in 2011 to more
than $241 billion by 2020
0
50
100
150
200
250
300
2008 2010 2012 2014 2016 2018 2020
Re
ve
nu
e (
Bil
lio
n d
oll
ars
)
Years
Predicted Global Cloud Market
Predicted
Source: 2011 Forrester Research
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… yet, adoption remains slow due to multitude of factors
Unfamiliar
Believers
Unconvinced
Familiarity and adoption of IaaS
Have never
heard of IaaS
11%
Not very familiar
with IaaS
29%
Familiar with
and currently
using IaaS
9%
Familiar and planning to
implement IaaS within 2 years
13%
Familiar with or have considered
IaaS, but no plans to implement
37%
• Providers have captured the
earlier adopters
• Believers are convinced of the
benefits of cloud computing
‒ However, they are concerned
with cloud security
• The Unconvinced are less likely
to recognise the benefits of cloud
computing
‒ Lack of cost reductions
‒ Private data centres are at low
risk of incurring securing breach
• The Unfamiliar perceptions of the
cloud were negative or undecided
‒ Concerned about performance
and reliability
Source: Frost & Sullivan, 2011 N = 301
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Agenda
Uptake of cloud computing: The Reality
Business Continuity and Disaster Recovery Solutions to Enterprises
South African Cloud Computing Market
Data Centre Uptake: Virtualised Environment
Disaster Recovery
Where is your Business?
9
Factors driving investment in Business Continuity and
Disaster Recovery
• Every business has a BC/DR plan
• For a small business, it may be as unsophisticated as a shared list of
employee and vendor phone numbers
• For a large enterprise in a highly regulated industry, maintaining the plan may
be the full-time job of a Business Continuity director
• For most businesses, however, the plan falls somewhere in between
• But enterprises struggle with degree of time, energy, and money should be
devoted to business continuity planning
• Whereas most IT business cases are based on positive measures –
increased productivity or cost savings – BC/DR plans are based on negative
measures
• It requires a different way of thinking that not all IT personnel are comfortable
with
10
Drivers listed as “high” importance are perceived by
enterprises as being the most critical to their business
Driver Importance
to
enterprise
Regulatory compliance High
Financial impact of lost
sales/revenue
High
SLA-based financial
penalties
Medium-
High
Competitive market
positioning
Medium
Financial impact of
productivity loss
Medium-Low
Restraint Importance
to
enterprise
Difficulty in establishing
business case for
solutions
High
Limited budget High
Difficulty coordinating
plans across departments
and functional areas
Medium
Inherent discomfort with
installing idle or
underutilised backup
facilities
Medium
Difficulty justifying
resource allocation for
testing and continual
updates of plan
Medium
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Agenda
Uptake of cloud computing: The Reality
Business Continuity and Disaster Recovery Solutions to Enterprises
South African Cloud Computing Market
Data Centre Uptake: Virtualised Environment
Disaster Recovery
Where is your Business?
12
• Adoption rates in South Africa are
low
‒ Even though cloud dominates IT
discussions
‒ Simplicity in implementing the
technology and cost savings
• IaaS is showing steady growth
‒ Understanding of the product
offering
‒ Visibly see the cost benefits on
P&L with reduction in
infrastructure spend
• SaaS is in development phase
‒ Niche players are building traction
in the market
• PaaS is new to the market but is
expected to rapidly increase over
next 5 years
Cloud Services Market: Market Cycle (South Africa), 2011
PaaS
Maturity Development Growth Decline
Time
Ma
rket
Va
lue
Source: Frost & Sullivan
IaaS
SaaS
In South Africa, the uptake of cloud computing is still in
the development phase
13
A combination of the on-premises and virtualised data centre allows companies to
retain its core services on-site and move non-critical offerings off-site
Key driver in South Africa has been the evolution of the
data centre environment
14
Agenda
Uptake of cloud computing: The Reality
Business Continuity and Disaster Recovery Solutions to Enterprises
South African Cloud Computing Market
Data Centre Uptake: Virtualised Environment
Disaster Recovery
Where is your Business?
15
0
500
1000
1500
2000
2500
3000
3500
4000
4500
2010 2011 2012 2013 2014 2015 2016
Reve
nu
es
(R
Mil
lio
n)
DC revenues are expected to grow at a CAGR of 9.6% to
reach R4.0 billion by 2016, from R2.3 billion in 2010
Source: Frost & Sullivan, data centre operators interviews
A number of trends contribute
to growth:
1) Outsourcing of data centre
requirements
2) The SME sector which will
increasingly adopt a variety of
data centre services
3) Aging equipment that can no
longer keep up with
performance requirements
4) Insufficient power availability
for new high-density servers
2010 Revenues:
R2.3 billion
2016 Revenues:
R4.0 billion
South African data centre market revenue forecast
16
As traditional products mature, newer products are being
introduced
Source: Frost & Sullivan
Bubble size represents revenue/subscriber size of service area
Data Centre Adoption Trends
Ad
op
tio
n R
ate
Low
High Introduction Growth Maturity Decline
LAN
WAN Web Hosting
SaaS
Hosted Enterprise Security
DR
Remote Backup
Managed servers
Cloud storage
Virtual Desktop
Basic Hosting
Hosted Managed Backup
Virtual Server
Cloud storage, virtual server and
desktop, remote backup and
hosted exchange are promising
service segments as traditional
product lines are maturing
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0 200 400 600 800 1000
Basic Hosting
Cloud Storage
Disaster Recovery
Hosted Enterprise Security
Hosted Managed Back up
LAN
Managed Servers
Remote Backup
SaaS
Virtual desktop
Virtual server
Web-Hosting
Virtualisation solutions and cloud-based services will
drive data centre revenues in future
Source: Frost & Sullivan analysis
CAGR Virtualisation solutions
are a key technology
trend as they offer
significant efficiencies
and cost savings to
companies of all sizes
As a result SaaS, virtual
desktop and virtual server
are expected to have the
highest growth rates to
2016
The importance of core
services to overall data
centre revenues will
decline by 2016, as these
services also become
more commoditised
SaaS uptake will be
driven by hosted
exchange, CRM and UC
Cloud storage is a
small sub-product
of cloud-based
services
8%
13%
30%
23%
10%
8%
2%
8%
10%
5%
12%
5% 2010
2016
Growth forecasts per product sector, 2010 – 2016
18
Virtualisation at the heart of the cloud business model
Cost avoidance
Expand capacity at minimal cost, by
maximising the use of existing resources
Saves energy costs; and, by decreasing the overall footprint,
avoids or defers build out of the data centre
Application Mobility
High availability, "always on" applications
Easy to implement business continuity
plans
Ease of Implementation
VM can be built in a matter of hours or
even less
Frost & Sullivan expects virtualised
offerings to overtake the uptake of
managed services
Source: Frost & Sullivan analysis
19
Agenda
Uptake of cloud computing: The Reality
Business Continuity and Disaster Recovery Solutions to Enterprises
South African Cloud Computing Market
Data Centre Uptake: Virtualised Environment
Disaster Recovery
Where is your Business?
20
ContinuitySA is the market leader in the disaster
recovery sector
ContinuitySA
21%
IBM 17%
T-Systems
16%
BCX 14%
HP 12%
Other 20%
Disaster Recovery Market Share 2011
Market expansion due to
increase of data centre
providers entering the sector,
and customers are increasingly
in need of such services
Cloud offerings have changed
the sector as many market
players are planning to offer
disaster recovery through
backup-as-a-service and
storage-as-a service
21
Most large and medium companies
have dedicated IT budget for DR
services
With decreasing costs of
broadband, market opportunities for
traditional disaster recovery
services is likely to decrease
whereas the role of cloud storage in
this sector will grow
The advent of cloud-based storage could hamper the
continued growth of traditional disaster recovery services
Market
Stage • Mature
0.0 50.0 100.0 150.0 200.0 250.0
Revenues (R million)
Disaster Recovery Market Forecast CAGR
5%
22
ContinuitySA complements its disaster recovery
solutions with advisory services
Products
Wide range of services
Work area recovery seats, bandwidth services, virtualisation
Advisory services deal with business continuity and other related services
Infra-structure 3,500 work area recovery seats and
30,000 m2 of recovery space Pricing
Charged on an annuity basis
Contract length typically 3 to 5 years
Solution
Model
Dedicated and shared disaster recovery using both virtual and dedicated platforms
Several platforms are offered to cater for customer preferences
Customers prefer blended solutions
3 tests per year are encouraged with no limitations for clients which have subscribed to dedicated
areas
Product
Bundles
With all product and recovery coordination services
Ensures that companies are able to coordinate full business recoveries effectively with the
involvement of qualified business continuity management staff
With network services including metro Ethernet, MPLS and wireless
Rapid desktop deployment is offered as a value add
RPO or RTO Clients determine if the backup package should be delivered on recovery point or time objective
23
Traditionally, system integrators have offered DR and BC
as part of their data centre service offering
Products
End-to-end business continuity and
resilience services
A web portal allows customers to
back up and recover information
Pricing Backup services are charged per Gb
Solution
Model
Provided from its data centres
Both dedicated and shared disaster
recovery solutions can be built
Tests are dependent on customer
requirements
IBM International acquired Arsenal Digital Solutions in
2007, an ICT firm, through its business continuity team
to enhance its backup package for disaster recovery
services
IBM South Africa leverages off Arsenal’s DR expertise
to meet end-user requirements
Products
End-to-end business continuity and
resilience services
Multiple models for bundling backup
packages for disaster recovery
E.g. storage, computer and
system can be dedicated to a
specific client
Solution
Model Provided from its data centres
Infra-structure
One disaster recovery site 50km
away from its Tier IV data centre
2 sites in Kwazulu-Natal
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Agenda
Uptake of cloud computing: The Reality
Business Continuity and Disaster Recovery Solutions to Enterprises
South African Cloud Computing Market
Data Centre Uptake: Virtualised Environment
Disaster Recovery
Where is your Business?
25
Where is your Business on the Journey?
Source: Frost & Sullivan Analysis
Hybrid Cloud
Automation
Private Cloud
Public Cloud
Virtualisation
Consolidation
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http://www.frost.com
Your Contact For Additional Information
Chantel Lindeman
Business Unit Leader – ICT Africa
Tel: +27 21 680 3205
Mobile: +27 82 555 3851
E mail: [email protected]
For additional information