bad apples

Its all about Its all about difficult people…difficult people…

Your take on difficult people…Your take on difficult people…

Your take on …….. people…Your take on …….. people…

Difficult Difficult People People -- doesn’t sound good doesn’t sound good

During the course of presentation we will be referring them asDuring the course of presentation we will be referring them as

Why BAD APPLES? Why BAD APPLES? Why BAD APPLES? Why BAD APPLES?

Why not BAD PINEAPPLES? Why not BAD PINEAPPLES?

A BAD APPLE can spoil the whole bunch A BAD APPLE can spoil the whole bunch A BAD APPLE can spoil the whole bunch A BAD APPLE can spoil the whole bunch

Attributes of BAD APPLE Attributes of BAD APPLE Attributes of BAD APPLE Attributes of BAD APPLE

EspeciallyEspecially Troublesome and Difficult to work with Troublesome and Difficult to work with EspeciallyEspecially Troublesome and Difficult to work with Troublesome and Difficult to work with

Someone who runs tapes in their own head Someone who runs tapes in their own head –– Poor ListenerPoor ListenerSomeone who runs tapes in their own head Someone who runs tapes in their own head –– Poor ListenerPoor Listener

JealousJealousJealousJealous

InsecureInsecureInsecureInsecure

Misfit for the Job Misfit for the Job –– BAD HiringBAD HiringMisfit for the Job Misfit for the Job –– BAD HiringBAD Hiring

We all are humans then what makes some of us so difficult that every We all are humans then what makes some of us so difficult that every

other person finds difficult to work with them other person finds difficult to work with them –– BAD APPLES. BAD APPLES.

We all are humans then what makes some of us so difficult that every We all are humans then what makes some of us so difficult that every

other person finds difficult to work with them other person finds difficult to work with them –– BAD APPLES. BAD APPLES.

Is that difficult people are Is that difficult people are BADBAD or something else...or something else...Is that difficult people are Is that difficult people are BADBAD or something else...or something else...

Difficult people have Difficult people have

BEHAVIOURAL ISSUESBEHAVIOURAL ISSUES..

Difficult people have Difficult people have



Extremely difficult to IdentifyExtremely difficult to Identify


Extremely difficult to IdentifyExtremely difficult to Identify

BEHAVIOURAL ISSUESBEHAVIOURAL ISSUESBEHAVIOURAL ISSUESBEHAVIOURAL ISSUES

ExplicitExplicit –– IdentifiableIdentifiableExplicitExplicit –– IdentifiableIdentifiable

ImplicitImplicit –– Hidden Hidden ImplicitImplicit –– Hidden Hidden

Behavioural IndicatorsBehavioural Indicators

A close look…A close look…

Behavioural IndicatorsBehavioural Indicators

A close look…A close look…

ExplicitExplicit –– Visible, identifiableVisible, identifiable

••TardinessTardiness

••Complete disrespect for TimeComplete disrespect for Time

••Not following InstructionsNot following Instructions

••Arrogant and rudeArrogant and rude

••ArgumentativenessArgumentativeness

••Lack initiative Lack initiative

••Disinterested and Disinterested and

ExplicitExplicit –– Visible, identifiableVisible, identifiable

••TardinessTardiness

••Complete disrespect for TimeComplete disrespect for Time

••Not following InstructionsNot following Instructions

••Arrogant and rudeArrogant and rude

••ArgumentativenessArgumentativeness

••Lack initiative Lack initiative

••Disinterested and Disinterested and ••Disinterested and Disinterested and

••DisorientedDisoriented

••Disinterested and Disinterested and

••DisorientedDisoriented

ImplicitImplicit –– Hidden, not easily Hidden, not easily

identifiable, extremely difficult to traceidentifiable, extremely difficult to trace

ImplicitImplicit –– Hidden, not easily Hidden, not easily


Implicit Implicit –– Hidden, not easily Hidden, not easily


Always create Good Impression in Always create Good Impression in

presence of superiors but make the lives presence of superiors but make the lives

of their colleagues miserable in absence of their colleagues miserable in absence

of superiorsof superiors



Always create Good Impression in Always create Good Impression in

presence of superiors but make the lives presence of superiors but make the lives

of their colleagues miserable in absence of their colleagues miserable in absence

of superiorsof superiorsof superiorsof superiorsof superiorsof superiors



Always highlight the close relationship of Always highlight the close relationship of

trust and worthiness with their superiors trust and worthiness with their superiors

amongst their colleagues in absence of amongst their colleagues in absence of

superiorssuperiors



Always highlight the close relationship of Always highlight the close relationship of

trust and worthiness with their superiors trust and worthiness with their superiors

amongst their colleagues in absence of amongst their colleagues in absence of

superiorssuperiorssuperiorssuperiorssuperiorssuperiors



Always put up a good Upfront but makes Always put up a good Upfront but makes

team workers work environment team workers work environment

miserablemiserable



Always put up a good Upfront but makes Always put up a good Upfront but makes

team workers work environment team workers work environment

miserablemiserable



Always try to pass the buck and often

very suggestive in deciding the role and

job to be assigned to their peers



Always try to pass the buck and often

very suggestive in deciding the role and

job to be assigned to their peers



Always throw their weight aroundAlways throw their weight around



Always throw their weight aroundAlways throw their weight around



Bad BitingBad Biting



Bad BitingBad Biting



Seek praises, credits for work done by Seek praises, credits for work done by

othersothers



Seek praises, credits for work done by Seek praises, credits for work done by

othersothers



Always with Excuses and JustificationAlways with Excuses and Justification



Always with Excuses and JustificationAlways with Excuses and Justification



Sneak peek into others work, what they Sneak peek into others work, what they

and what they are not doingand what they are not doing



Sneak peek into others work, what they Sneak peek into others work, what they

and what they are not doingand what they are not doing



Above all they are always BUSYAbove all they are always BUSY

MULTITASKING MULTITASKING –– Big NOBig NO



Above all they are always BUSYAbove all they are always BUSY

MULTITASKING MULTITASKING –– Big NOBig NO

The The crux of the problem crux of the problem is not to is not to

appraise personal productivity of appraise personal productivity of

BAD APLLES, but to check how BAD APLLES, but to check how theytheyBAD APLLES, but to check how BAD APLLES, but to check how theythey

influences productivity influences productivity

of othersof others

BAD APPLE BAD APPLE behaviour do not behaviour do not

contribute positively to the growth contribute positively to the growth

of the organization, and has of the organization, and has of the organization, and has of the organization, and has

adverse implications onadverse implications on

Overall performanceOverall performance

All the employees MUST positively All the employees MUST positively

contribute to the organization contribute to the organization

Even one person not contributing Even one person not contributing

positively can have serious positively can have serious

impact.impact.

All the employees MUST positively All the employees MUST positively

contribute to the organization contribute to the organization

Even one person not contributing Even one person not contributing

positively can have serious positively can have serious

impact.impact.impact.impact.impact.impact.

Any employee who does his/her Any employee who does his/her

job job BADLYBADLY is obviously a problem, is obviously a problem,

but the one who but the one who DRAGS DOWN DRAGS DOWN

the work of others is the work of others is

very very DANGEROUSDANGEROUS and to identify and to identify

such person in the organization or such person in the organization or

Any employee who does his/her Any employee who does his/her

job job BADLYBADLY is obviously a problem, is obviously a problem,

but the one who but the one who DRAGS DOWN DRAGS DOWN

the work of others is the work of others is

very very DANGEROUSDANGEROUS and to identify and to identify

such person in the organization or such person in the organization or such person in the organization or such person in the organization or

team is tough job.team is tough job.

such person in the organization or such person in the organization or

team is tough job.team is tough job.

Human BehaviourHuman BehaviourHuman BehaviourHuman Behaviour

EMOTIONAL RESPONSE EMOTIONAL RESPONSE -- ActionActionEMOTIONAL RESPONSE EMOTIONAL RESPONSE -- ActionAction

EMOTIONAL RESPONSE EMOTIONAL RESPONSE -- NeutralNeutralEMOTIONAL RESPONSE EMOTIONAL RESPONSE -- NeutralNeutral

EMOTIONS = EMOTIONS = Energy in MotionEnergy in Motion

EMOTIONS = EMOTIONS = Disturbance (Negative)Disturbance (Negative)

PEACEFUL = BALANCED and STABEL ENERGYPEACEFUL = BALANCED and STABEL ENERGY

FEELINGS = FEELINGS = Perception of Touch (Physical/Mental/Spiritual)Perception of Touch (Physical/Mental/Spiritual)

FEELINGS = FEELINGS = Automatic response / flow, which when getsAutomatic response / flow, which when gets

blocked by blocked by attachmentsattachments converts to converts to EMOTIONSEMOTIONS

EMOTIONS = EMOTIONS = Energy in MotionEnergy in Motion

EMOTIONS = EMOTIONS = Disturbance (Negative)Disturbance (Negative)

PEACEFUL = BALANCED and STABEL ENERGYPEACEFUL = BALANCED and STABEL ENERGY

FEELINGS = FEELINGS = Perception of Touch (Physical/Mental/Spiritual)Perception of Touch (Physical/Mental/Spiritual)

FEELINGS = FEELINGS = Automatic response / flow, which when getsAutomatic response / flow, which when gets

blocked by blocked by attachmentsattachments converts to converts to EMOTIONSEMOTIONSblocked by blocked by attachmentsattachments converts to converts to EMOTIONSEMOTIONS

FEELINGS = usually FEELINGS = usually PositivePositive

EMOTIONS = normally EMOTIONS = normally NegativeNegative

EMOTIONS are FELTEMOTIONS are FELT

OurOur BEHAVIOUR BEHAVIOUR is governed by our is governed by our

EMOTIONSEMOTIONS

blocked by blocked by attachmentsattachments converts to converts to EMOTIONSEMOTIONS

FEELINGS = usually FEELINGS = usually PositivePositive

EMOTIONS = normally EMOTIONS = normally NegativeNegative

EMOTIONS are FELTEMOTIONS are FELT

OurOur BEHAVIOUR BEHAVIOUR is governed by our is governed by our

EMOTIONSEMOTIONS

Understanding the BAD APPLE Understanding the BAD APPLE

behaviour enables to get CLOSE to behaviour enables to get CLOSE to

the problem thereby the solution.the problem thereby the solution.

Understanding the BAD APPLE Understanding the BAD APPLE

behaviour enables to get CLOSE to behaviour enables to get CLOSE to

the problem thereby the solution.the problem thereby the solution.

Behavioural IssuesBehavioural IssuesBehavioural IssuesBehavioural Issues

Behavioural IssuesBehavioural Issues

They don’t like the work environmentThey don’t like the work environment





They don’t like their coThey don’t like their co--workersworkers







They don’t like their SuperiorsThey don’t like their Superiors









They feel neglected They feel neglected –– not involvednot involved











They suffer from skill set They suffer from skill set






They suffer from skill set They suffer from skill set They suffer from skill set They suffer from skill set

deficiencies, which they try to deficiencies, which they try to

match or cover upmatch or cover up

They suffer from skill set They suffer from skill set

deficiencies, which they try to deficiencies, which they try to

match or cover upmatch or cover up






They suffer from skill set deficiencies, They suffer from skill set deficiencies,






They suffer from skill set deficiencies, They suffer from skill set deficiencies, They suffer from skill set deficiencies, They suffer from skill set deficiencies,

which they try to match or cover upwhich they try to match or cover up

They are experiencing personal, health They are experiencing personal, health

or family problemor family problem

ABOVE ALL…ABOVE ALL…

They suffer from skill set deficiencies, They suffer from skill set deficiencies,

which they try to match or cover upwhich they try to match or cover up

They are experiencing personal, health They are experiencing personal, health

or family problemor family problem

ABOVE ALL…ABOVE ALL…

Difficult people have BasicDifficult people have Basic

PERSONALITY TRAITSPERSONALITY TRAITSthat are that are

incompatible incompatible

with the job with the job

Difficult people have BasicDifficult people have Basic

PERSONALITY TRAITSPERSONALITY TRAITSthat are that are

incompatible incompatible

with the job with the job with the job with the job with the job with the job

Misfit for the Job Misfit for the Job –– BAD HiringBAD HiringMisfit for the Job Misfit for the Job –– BAD HiringBAD Hiring

A bad apple is A bad apple is

bad for bad for

everyoneeveryone

A bad apple is A bad apple is

bad for bad for

everyoneeveryone

A A BAD APPLE BAD APPLE is a is a

SUBPAR EMPLOYEESUBPAR EMPLOYEEwho causes an who causes an

EMOTIONAL DRAINEMOTIONAL DRAIN on on

the people in the team, or the people in the team, or

A A BAD APPLE BAD APPLE is a is a

SUBPAR EMPLOYEESUBPAR EMPLOYEEwho causes an who causes an

EMOTIONAL DRAINEMOTIONAL DRAIN on on

the people in the team, or the people in the team, or the people in the team, or the people in the team, or

DRAIN RESOURCESDRAIN RESOURCES,, or or

NEGATIVELY AFFECTS NEGATIVELY AFFECTS the overall the overall

PerformancePerformance

the people in the team, or the people in the team, or

DRAIN RESOURCESDRAIN RESOURCES,, or or

NEGATIVELY AFFECTS NEGATIVELY AFFECTS the overall the overall

PerformancePerformance

Bad Apples are Bad Apples are

blessed with blessed with

BAD ATTITUDE BAD ATTITUDE

that wears downs that wears downs

the overall the overall

Bad Apples are Bad Apples are

blessed with blessed with

BAD ATTITUDE BAD ATTITUDE

that wears downs that wears downs

the overall the overall the overall the overall

productivityproductivity

the overall the overall

productivityproductivity

Nobody is perfect and as a Nobody is perfect and as a

matter of fact perfection is not matter of fact perfection is not

expected at all times from expected at all times from

everybodyeverybody

BUT BUT

Nobody is perfect and as a Nobody is perfect and as a

matter of fact perfection is not matter of fact perfection is not

expected at all times from expected at all times from

everybodyeverybody

BUT BUT BUT BUT what is expected at all times what is expected at all times

from everybody is from everybody is

SOLID DEPENDABLE WORKSOLID DEPENDABLE WORK

BUT BUT what is expected at all times what is expected at all times

from everybody is from everybody is

SOLID DEPENDABLE WORKSOLID DEPENDABLE WORK

Bad to the COREBad to the COREBad to the COREBad to the CORE

BRUISEDBRUISEDBRUISEDBRUISED

BAD Apple isn’t someone who BAD Apple isn’t someone who

makes the makes the OCCASIONAL MISTAKE, OCCASIONAL MISTAKE,

but has a but has a DISTINCT ONGOING DISTINCT ONGOING

PATTERN PATTERN of certain type of of certain type of

behaviour or failure.behaviour or failure.

BAD Apple isn’t someone who BAD Apple isn’t someone who

makes the makes the OCCASIONAL MISTAKE, OCCASIONAL MISTAKE,

but has a but has a DISTINCT ONGOING DISTINCT ONGOING

PATTERN PATTERN of certain type of of certain type of

behaviour or failure.behaviour or failure.behaviour or failure.behaviour or failure.behaviour or failure.behaviour or failure.

APPLE is APPLE is

BAD BAD to the to the CORECORE or or BRUISEDBRUISEDdepends upon the depends upon the

BEHAVIOURAL PATTERN BEHAVIOURAL PATTERN –– EMOTIONAL RESPONSE EMOTIONAL RESPONSE BEHAVIOURAL PATTERN BEHAVIOURAL PATTERN –– EMOTIONAL RESPONSE EMOTIONAL RESPONSE

DIFFICULT TO DIAGNOSEDIFFICULT TO DIAGNOSE

BAD to the COREBAD to the COREDistinct Ongoing PatternDistinct Ongoing Pattern

BAD to the COREBAD to the COREDistinct Ongoing PatternDistinct Ongoing PatternDistinct Ongoing PatternDistinct Ongoing PatternDistinct Ongoing PatternDistinct Ongoing Pattern

BRUISEDBRUISEDOccasional mistakesOccasional mistakes

BRUISEDBRUISEDOccasional mistakesOccasional mistakesOccasional mistakesOccasional mistakesOccasional mistakesOccasional mistakes

ANNOYING BAD APPLESANNOYING BAD APPLES

Every organization Every organization MUSTMUST establish boundaries that keep employees establish boundaries that keep employees

annoying behaviour to minimumannoying behaviour to minimum

MENTORINGMENTORINGMENTORINGMENTORING

SHELTERINGSHELTERINGSHELTERINGSHELTERING

Categories of Categories of BAD APPLES BAD APPLES Categories of Categories of BAD APPLES BAD APPLES

GOSSIPERGOSSIPERGOSSIPERGOSSIPER

GOSSIPER GOSSIPER -- BlabbermouthBlabbermouthGOSSIPER GOSSIPER -- BlabbermouthBlabbermouth

GOSSIPER GOSSIPER –– Workplace GossipWorkplace GossipGOSSIPER GOSSIPER –– Workplace GossipWorkplace Gossip

Highly unproductiveHighly unproductiveHighly unproductiveHighly unproductive

BACKSTABBERBACKSTABBERBACKSTABBERBACKSTABBER

Not TrustworthyNot TrustworthyNot TrustworthyNot Trustworthy

PASSIVE PASSIVE -- AGGRESSIVEAGGRESSIVEPASSIVE PASSIVE -- AGGRESSIVEAGGRESSIVE

Sins of OmissionSins of OmissionSins of OmissionSins of Omission

Avoid written communicationAvoid written communicationAvoid written communicationAvoid written communication

WASTERWASTERWASTERWASTER

WASTER WASTER -- TIMETIMEWASTER WASTER -- TIMETIME

WASTER WASTER -- RESOURCERESOURCEWASTER WASTER -- RESOURCERESOURCE

NARCISSISTNARCISSIST

Self Obsessed Self Obsessed Self Obsessed Self Obsessed

Whistleblower Whistleblower Whistleblower Whistleblower

Comfortable, Easy Work Environment Comfortable, Easy Work Environment Comfortable, Easy Work Environment Comfortable, Easy Work Environment

Create Stress for others Create Stress for others Create Stress for others Create Stress for others

AGONY AUNTAGONY AUNTAGONY AUNTAGONY AUNT

DefensiveDefensiveDefensiveDefensive

InflationaryInflationaryInflationaryInflationary

LAZY BONESLAZY BONESLAZY BONESLAZY BONES

COMBATANTSCOMBATANTSCOMBATANTSCOMBATANTS

Very argumentativeVery argumentativeVery argumentativeVery argumentative

POISONERPOISONERPOISONERPOISONER

Love CHAOSLove CHAOSLove CHAOSLove CHAOS

Love to CriticizeLove to CriticizeLove to CriticizeLove to Criticize

BULLYBULLYBULLYBULLY

THE SLOBTHE SLOBTHE SLOBTHE SLOB

Shabby and UnhygienicShabby and UnhygienicShabby and UnhygienicShabby and Unhygienic

THIEFTHIEFTHIEFTHIEF

THIEFTHIEFTHIEFTHIEFIdeasIdeasIdeasIdeas

MisrepresentMisrepresentMisrepresentMisrepresent

WHINERWHINERWHINERWHINER

CAREER CLIMBERCAREER CLIMBERCAREER CLIMBERCAREER CLIMBER

High Aspiration & Low potentialHigh Aspiration & Low potentialHigh Aspiration & Low potentialHigh Aspiration & Low potential

Good ManipulatorsGood ManipulatorsGood ManipulatorsGood Manipulators

JOBJOB HATERHATERJOBJOB HATERHATER

EternallyEternally MiserableMiserableEternallyEternally MiserableMiserable

SOSO MANYMANY ........ BADBAD APPLESAPPLESSOSO MANYMANY ........ BADBAD APPLESAPPLES

PROBLEMSPROBLEMS dodo havehave

SOLUTIONSSOLUTIONS....

PROBLEMSPROBLEMS dodo havehave

SOLUTIONSSOLUTIONS....

AssessAssessAssessAssessAssessAssessAssessAssess

IdentifyIdentify BADBAD APPLEAPPLE andand theirtheir behaviouralbehavioural attributesattributesIdentifyIdentify BADBAD APPLEAPPLE andand theirtheir behaviouralbehavioural attributesattributes

ProvideProvide JOBJOB DESCRIPTIONDESCRIPTION

MakeMake themthem UNDERSTANDUNDERSTAND

ProvideProvide JOBJOB DESCRIPTIONDESCRIPTION

MakeMake themthem UNDERSTANDUNDERSTANDMakeMake themthem UNDERSTANDUNDERSTAND

AssignAssign RESPONSIBILITYRESPONSIBILITY

MakeMake themthem ACCOUNTABLEACCOUNTABLE

MakeMake themthem UNDERSTANDUNDERSTAND

AssignAssign RESPONSIBILITYRESPONSIBILITY

MakeMake themthem ACCOUNTABLEACCOUNTABLE

ExtendExtend helphelp whenwhen NEEDEDNEEDEDExtendExtend helphelp whenwhen NEEDEDNEEDED

GiveGive CONSISTENTCONSISTENT DirectionsDirectionsGiveGive CONSISTENTCONSISTENT DirectionsDirections

RespectRespect andand RewardReward QUALITYQUALITY WORKWORKRespectRespect andand RewardReward QUALITYQUALITY WORKWORK

AndAnd ifif NOTHINGNOTHING worksworks........ thenthenAndAnd ifif NOTHINGNOTHING worksworks........ thenthen

WithdrawWithdraw allall IMPORTANTIMPORTANT ASSIGNMENTASSIGNMENTWithdrawWithdraw allall IMPORTANTIMPORTANT ASSIGNMENTASSIGNMENT

MoveMove themthem toto AnotherAnother DEPARTMENTDEPARTMENT oror TEAMTEAMMoveMove themthem toto AnotherAnother DEPARTMENTDEPARTMENT oror TEAMTEAM

DiscussDiscuss IMPLICATIONSIMPLICATIONS forfor theirtheir BEHAVIOURBEHAVIOURDiscussDiscuss IMPLICATIONSIMPLICATIONS forfor theirtheir BEHAVIOURBEHAVIOUR

IssueIssue themthem WARNINGWARNINGIssueIssue themthem WARNINGWARNING

BADBADBADBAD

GOODGOODGOODGOOD

From BAD to GOOD is a TRANSITION From BAD to GOOD is a TRANSITION From BAD to GOOD is a TRANSITION From BAD to GOOD is a TRANSITION

If they can be encouraged to If they can be encouraged to

change their Attitude change their Attitude

If they can be encouraged to If they can be encouraged to

change their Attitude change their Attitude change their Attitude change their Attitude change their Attitude change their Attitude

If they can be Persuaded If they can be Persuaded If they can be Persuaded If they can be Persuaded

If they can change the Work Habits If they can change the Work Habits If they can change the Work Habits If they can change the Work Habits

Only then we can extend HELP! Only then we can extend HELP! Only then we can extend HELP! Only then we can extend HELP!

Behavioural Issues are difficult to trace Behavioural Issues are difficult to trace Behavioural Issues are difficult to trace Behavioural Issues are difficult to trace

Every behaviour that a person exhibitsEvery behaviour that a person exhibits

Is MOTIVATED byIs MOTIVATED by

Every behaviour that a person exhibitsEvery behaviour that a person exhibits

Is MOTIVATED byIs MOTIVATED byIs MOTIVATED byIs MOTIVATED by

Something…… Something……

Is MOTIVATED byIs MOTIVATED by

Something…… Something……

People either act out their People either act out their EMOTIONSEMOTIONSBy taking ACTIONS to achieve a certain OUTCOMEBy taking ACTIONS to achieve a certain OUTCOME

OrOr

People either act out their People either act out their EMOTIONSEMOTIONSBy taking ACTIONS to achieve a certain OUTCOMEBy taking ACTIONS to achieve a certain OUTCOME

OrOrOrOr

They have deeply ingrained HABBIT, FRUSTRATIONThey have deeply ingrained HABBIT, FRUSTRATION

Beyond their CONTROLBeyond their CONTROL

OrOr

They have deeply ingrained HABBIT, FRUSTRATIONThey have deeply ingrained HABBIT, FRUSTRATION

Beyond their CONTROLBeyond their CONTROL

DEALING with BAD APPLESDEALING with BAD APPLESDEALING with BAD APPLESDEALING with BAD APPLES

FOCUS on the PROBLEMFOCUS on the PROBLEMWhy the PROBLEM needs to be RESOLVED?Why the PROBLEM needs to be RESOLVED?

FOCUS on the PROBLEMFOCUS on the PROBLEMWhy the PROBLEM needs to be RESOLVED?Why the PROBLEM needs to be RESOLVED?Why the PROBLEM needs to be RESOLVED?Why the PROBLEM needs to be RESOLVED?

What can be done for IMPROVEMENTS?What can be done for IMPROVEMENTS?

How the person concern thinks (BAD APPLE)?How the person concern thinks (BAD APPLE)?

Why the PROBLEM needs to be RESOLVED?Why the PROBLEM needs to be RESOLVED?

What can be done for IMPROVEMENTS?What can be done for IMPROVEMENTS?

How the person concern thinks (BAD APPLE)?How the person concern thinks (BAD APPLE)?

BAD APPLE tendencyBAD APPLE tendencyTo the CHANGE the TopicTo the CHANGE the Topic

To highlight their own concernsTo highlight their own concerns

BAD APPLE tendencyBAD APPLE tendencyTo the CHANGE the TopicTo the CHANGE the Topic

To highlight their own concernsTo highlight their own concernsTo highlight their own concernsTo highlight their own concerns

To Emotionally blackmailTo Emotionally blackmail

To Blame othersTo Blame others

To be on the Edge to Dodge and weave To be on the Edge to Dodge and weave

throughout the conversation throughout the conversation

To highlight their own concernsTo highlight their own concerns

To Emotionally blackmailTo Emotionally blackmail

To Blame othersTo Blame others

To be on the Edge to Dodge and weave To be on the Edge to Dodge and weave

throughout the conversation throughout the conversation

REMEMBERREMEMBERAvoid CONFRONTATIONAvoid CONFRONTATION

REMEMBERREMEMBERAvoid CONFRONTATIONAvoid CONFRONTATIONAvoid CONFRONTATIONAvoid CONFRONTATION

Avoid all DEVIATION Avoid all DEVIATION

Avoid all ANNOYANCEAvoid all ANNOYANCE

ALLOW ALLOW BAD APPLE to SPEAKBAD APPLE to SPEAK

Avoid CONFRONTATIONAvoid CONFRONTATION

Avoid all DEVIATION Avoid all DEVIATION

Avoid all ANNOYANCEAvoid all ANNOYANCE

ALLOW ALLOW BAD APPLE to SPEAKBAD APPLE to SPEAK

TRANSITION TRANSITION

BAD to GOOD BAD to GOOD

TRANSITION TRANSITION

BAD to GOOD BAD to GOOD BAD to GOOD BAD to GOOD BAD to GOOD BAD to GOOD

Reference:Reference:

BAD APPLESBAD APPLESBy By BretteBrette McwhorterMcwhorter SemberSember

Reference:Reference:

BAD APPLESBAD APPLESBy By BretteBrette McwhorterMcwhorter SemberSember

Reach me at [email protected] me at [email protected]

Executive Education Program SeriesExecutive Education Program SeriesExecutive Education Program SeriesExecutive Education Program Series

bad apples

Business

skill set

workers cothey

bad apple

emotional

feel neglected

easily identifiable

implicit hidden

extremely