baker hill client conference 2016 - you can't set it and forget it
TRANSCRIPT
You can’t set it and forget it!Getting the most from your origination system
Stephanie L. Butler‐ Director, Advisory ServicesBrad Girton‐ Sr. Implementation Analyst
Jerry Kennedy‐ Senior Vice President, Western Alliance Bancorporation
You can’t just “set it and forget it!”
Are you getting the most from your origination system? Do you know what functionality is available? Are your credit policy messages out of date? Products and pricing five years behind?
When is the last time your financial institution had a “tune up?”
Today we are going to discuss What is involved in a “tune up”, otherwise known as a Strategy
Review and Configuration Audit How Western Alliance Bancorporation leveraged an audit to
Understand the functionality available in the system Gain efficiencies in process and procedures Correct perceived issues with the system
You can’t just “set it and forget it!”
When is the last time your financial institution had a
By a show of hands…..
“tune up?”
You can’t just “set it and forget it!”
What is involved in a Strategy Review and Configuration Audit?
Effort between Advisory Services and an Implementation Analyst Attack strategy, tactics and configuration in one, three day visit
Attack Strategy and Tactics
Where does your financial institution see small business or consumer lending in the next 2‐5 years?
What is your definition of success?
What are your current pain points?
Does loan policy and procedures reflect the current environment?
Walk through your process From initial customer engagement
to booking
Attack Strategy and TacticsThis is far more than just “fixing” the system
You can’t configure Bank2Business and Bank2Consumer in a vacuum
All the strategy, tactics and process discussions drive configuration Not everything can be reflected in
the system That is where policy and process
step in
Attack Configuration
Review all segments of the system setup, with focus on Products
Pricing
Credit policy messages
Bank defined fields
Credit memo
Attack Configuration
What do you wish the system had (or could do) that it doesn’t today?
Attack Configuration
What functionality aren’t you using System generated letters
System generated credit memo
Credit policy messages
Collateral templates
Attack Configuration
While on‐site, the Implementation Analyst makes all noted changes in the system
This may also include changes to the credit memo
Other changes as time allows
Changes are made in a services environment or directly into production
Implementation Analyst will discuss options
Let’s look at an actual client case…
This financial institution went approximately ten years between implementation and a Strategy Review and Configuration Audit.
Stephanie Butler and Brad Girton were on‐site for three days to review Strategy Tactics Process Configuration
Let’s look at an actual client case…
Jerry Kennedy, Senior Vice President and Manager‐ Business and Consumer Loan Center
A brief history of the bank Six full service banking divisions across the western United States
Primary subsidiary is Western Alliance Bank In excess of $15 billion in assets 1,464 employees in 47 banking offices Ranked 10th on Forbes 2016 Best Banks in America list Bank2Business client since 2003. Bank2Consumer client since 2005.
About the audit. Why a Strategy Review and Configuration Audit for small business/consumer lending?
Prepare system for use of Applink Review internal processes Update credit policy message Further use of BHOS functionality
Bank was not using Verification of Collateral Checklist Bank was not using Customer Acceptance Update credit policy messages Use pricing functionality
Future increase in total exposure processed through the system Evaluate using Bank2Business for SBA express Not using Access database for reporting
Many functions were very manual All paper process
Loan processing and documentation outside the system
How it went.
What was the process like for the bank? Eye Opening‐didn’t know what we didn’t know Had 10 people participate in the process‐half the department Presented the process as mandatory.
Needed everyone on the same page in order to complete all proposed changes Entailed change‐challenging for most, but worth it! Baker Hill staff very knowledgeable and helpful “Lit the Fuse”‐Got the whole upgrade process started on a positive note
Recommendations.
Some of the recommendations included Review system administrator role Lending authority Training Staffing Policy changes Review processes System usage
Moving forward…
Western Alliance Bancorporation’s next steps System Administrator Certification Training User Training Auto Tag Training Introduction of paperless processing Applink implementation and training Further refine CPM’s Access training Beginning use of VCC, Booking, Laser Pro Interface
You can’t just “set it and forget it!”
The origination system is not a rotisserie chicken!
Technology is living, breathing organism As your financial institution changes, systems must be updated You are only as good as your policies, processes and
procedures
THANK YOU
Optimize, Change, Innovate#BHCM16@bakerhill
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