baldrige in everyday language
DESCRIPTION
Baldrige in everyday language given at UCSD Cabin Fever Day Feb 17, 2014.TRANSCRIPT
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Baldrigein everyday language
Cabin Fever Day – UCSD
Scott J. Burgmeyer
02/17/2014
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Agenda
• Why did you attend this session?
• What is Baldrige?
• Why Baldrige?
• Baldrige Criteria
• ADLI & LeTCI
• Open Discussion
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What is Baldrige?
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Baldrige History
• Early 1980’s industry and government recognized the ever changing competitive world market
• US Businesses didn’t recognize the need for quality AND/OR how to begin
• Established in the 1987 (The Malcom Baldrige National Quality Improvement Act)
• 3 Sets of Criteria – Business, Healthcare & Education
• 102 organizations have received the award
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Why Baldrige? The Baldrige Goal
• Help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement
• Identify Baldrige Award recipients that will serve as role models for other organizations. In addition, the Criteria help strengthen U.S. competitiveness by:• Improving organizational performance practices, capabilities, and results
• Facilitating communication and sharing of information on best practices among U.S. organizations of all types
• Serving as a tool for understanding and managing performance and for guiding planning and opportunities for learning
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Baldrige Criteria
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Baldrige CriteriaHow & What Questions
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Process Categories – Cat 1-6
•Approach
•Deployment
•Learning
•Integration
•A
•D
•L
•I
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Results Category 7
•Levels
•Trends
•Comparisons
•Integration
•Le
•T
•C
•I
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Results Example
2007 2008 2009 2010 2011 2012 2013 2014
Student Scores
2007 2008 2009 2010 2011 2012 2013 2014
Student ScoresGoal
2007 2008 2009 2010 2011 2012 2013 2014
Student ScoresGoalNational Average
2007 2008 2009 2010 2011 2012 2013 2014
Student ScoresMetro DistrictsGoalNational Top Decile
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UCSD and Baldrige