banh am installation notes

8/12/2019 Banh Am Installation Notes

http://slidepdf.com/reader/full/banh-am-installation-notes 1/4

BANHAM INSTALLATION NOTES

ARC = Alarm Receiving CentreFAIR PRICE GUARANTEEThe Company promises to limit the price increases on maintenance and monitoring charges

to the rate of inflation (rounded up to the nearest pound), a pledge we believe to be uniquewithin our industry, offering a lifetime guarantee on full ARC contracts for parts.Banham alarm systems are sold on an ‘outright sale’ basis and not ‘rental’. In addition, thecustomer is entitled to cancel the monitoring and maintenance contract at any time after thefirst year has elapsed.The customer should be aware that the monitoring and maintenance charges are reviewed onthe 1st January annually and should therefore be aware that prices for new installationsquoted towards the end of the calendar year and accepted in the following year mayexperience a higher increase in the first year. The customer is sent an invoice inviting contractrenewal between four and six weeks before the contract anniversary.MAINTENANCE CONTRACTIncludes the specified number of inspection visits per annum to ensure that the system isfunctioning correctly. Any developing fault found during an inspection will be rectifiedaccordingly at no charge other than for replacement components which are outside the 12month guarantee period. Batteries are replaced as necessary at no extra charge. It may notbe possible to test certain items because it is impractical within normal testing procedures(such as system timers and cut outs).Failure to keep an appointment may be subject to a surcharge when rebooking the call.Requests for a Saturday call may be subject to a surcharge. We reserve the right to cancelappointments at short notice if situations occur beyond our control.WARRANTY CONTRACT (Subject to company approval)Provides service for the maintenance of intruder alarm system 24 hours a day, to includeparts and labour. Exclusions are listed as follows:Insurable risks, Acts of God, mains power failure, customer error and misuse, interferencewith the system by customer or other parties. Either party is entitled to cancel this contractwith at least 4 weeks prior written notice.EMERGENCY 24 HOUR SERVICEIn the event of system failure outside the annual maintenance visit(s), customers withmaintenance contracts are entitled to a service engineer visit within 4 hours of the request.These visits are charged separately at preferential rates.CONTROL EQUIPMENTThe control equipment is capable of checking through all the circuits following an activationand will automatically rearm the system, with any individual input which activates twice beingomitted (except for Final Exit). Where the alarm is connected to the ARC the alarm systemwill rearm to ‘local alarm only’ after a confirmed activation. Where a first activation is receivedwith no further confirmed signal being received within a 30 minute time window, then thealarm will rearm to its normal state.DIGITAL COMMUNICATION TO ARCLocated together with the control equipment, this unit transmits a coded message to the ARCvia an analogue telephone line.REDCARE COMMUNICATION TO ARCLocated together with the control equipment, this unit transmits a coded message via the BTtelephone system to the ARC. RedCare is a monitored line system and therefore gives

indication of both normal alarm conditions and line faults. Any alarm or line fault received bythe ARC will be treated as an activation. However, a line fault will receive keyholder responseonly.DUALCOM PLUS I GPRS TO ARCDual Corn communicator and aerial is positioned in a suitable location on site subject toengineer’s radio test. It combines telephone and radio technologies. This combination helpsto ensure that the alarm signal is always transmitted despite damage to one of the signallingpaths. The land line connection can utilise any telephone network. These units are monitoredby a polling server to regularly ensure the integrity of radio path.ARC COMMUNICATION ON NEW EXCLUSIVE TELEPHONE LINES



It is the responsibility of the client to provide a telephone line (outgoing only ex-directory in thecase of Digital Communication) with a block terminal adjacent to the control unit. In the caseof RedCare, this must be a BT line. This should be an exclusive line that is not highway, ISDNor has any form of fax, modem or answerphone equipment. Line installation and ongoingrental to be charged directly to the client by the telephone service provider. Banhamrecommend a dedicated line for total security.ARC COMMUNICATION ON EXISTING TELEPHONE LINES

It is the responsibility of the client to provide a block terminal adjacent to the control unit. Thismust be connected directly to the NTE5/NTE2000 master socket line box. Any deviation fromthis may impede the working capability of the alarm. The telephone service provider willcharge the cost of the installation directly to the client. When your burglar alarm is connectedto ARC via your normal telephone line as opposed to an outgoing only ex-directory line, thereis a risk that you could be burgled while your telephone line is engaged (except in the case ofRed Care or Dual Com) in which case a signal would not be sent to our ARC. If you feel thatthe probability of this occurring is an unacceptable risk, please ask for further details fromyour surveyor. BT Broadband lines can be utilised provided that the appropriate hard-wiredfilter has been fitted by your telecom service provider enabling an analogue device to operateon a digital line. Banham can provide this filter at an additional charge, but can accept noresponsibility for damage to existing equipment or non-operation of line.APPLICABLE TO ALL ARC CONNECTIONSAll ARC connections work on analogue lines although Broadband services can be used in

conjunction with a hard-wired filter connected to the communication equipment. All alarmcommunication equipment has a REN value of 1. It is the client’s responsibility to ensure thatthe total REN value of 4 is not exceeded.As soon as your telephone company’s site work is complete it is the customer’s responsibilityto notify Banham so that arrangements for ARC connection can be made. This normallyinvolves a separate engineer visit following the alarm installation.Any alarm (or line fault if Redcare or Dual Corn) received by the ARC will be passed to theappropriate authority and recorded. The Association of Chief Police Officers (ACPO) havestated that all new ARC connections should be ‘confirmed’ systems. Banham achieveconfirmed signalling by using sequential verification which means that the initial activation willbe subject to keyholder response only and any subsequent alarm activation received within30 minutes of receiving the first alarm activation will be combined and passed to the police asa ‘confirmed’ alarm signal. Upon receipt of the ‘confirmed’ alarm signal the ARC will permit afurther 3 minute time window to allow any unset signal to arrive. The ARC will also attemptverification by telephoning the site and will try to contact registered keyholders as necessary.The client should be aware that if the Police receive an excessive number of false alarms thiswould result in them temporarily withdrawing their response to signals from the alarm system.It is therefore in the user’s interest to be aware of the cause of false alarms and to minimisethe risk of their occurrence. In an effort to minimise false calls to the Police, Banham will notpass any activations from a system where an unset or cancellation signal has been receivedwithin a 3 minute period of the initial activation, or following confirmation from site of thecorrect passcard number.Prior to any alarm activations being passed to the Police, there must be a fault free period ofat least 14 days.Fire detectors fitted to the intruder alarm will transmit signals to the ARC in the event of anactivation. On receipt of these signals the local Fire Brigade will be contacted unless a writteninstruction to the contrary has been received. This policy applies only in areas where Banhamhave an agreement in place with the appropriate local Fire Authority.The customer should be aware that although the ARC will pass fire activations to the FireBrigade, Banham cannot be held responsible for any charge that may be levied by the FireBrigade to the customer in the event of a false fire alarm activation nor for any subsequentlack of response by the Fire Brigade in the event of repeated false fire alarm activations.Any contracts set up are subject to a Police URN charge. However, this is not applicable ifkeyholder response only is required. continued...REMOTE RESTOREThis facility allows the remote restoring of your alarm system by the ARC after an activationprovided that the level of Policed false alarms does not exceed the industry’s current falsealarm policy. The remote restore service will subsequently be available where the alarm callto the Police has been cancelled immediately by entering your code or presenting your fob



and deactivating the alarm and then telephoning the ARC and quoting your passcard.KEYFOB OPERATION (3 fobs supplied as standard)By presenting the keyfob to the pre-determined keypad reader this will activate the set/unsetmenu on the keypad subject to programming. Code operated systems can be providedsubject to client signing and returning the relevant keyfob waiver document (we stronglyadvise that you check with your insurers before proceeding). This does not apply toKeyholding only response contracts.

KEYSWITCH OPERATION (3 keys supplied as standard)Where specified a keyswitch provides a pre-designated full or part area of the alarm. Theprovision of a keyswitch facility is in addition to the remote keypad provided. All restoresfollowing an activation and alterations to the system programming will need to be carried outusing the remote keypad. The use of a key to set/unset the alarm may have insuranceimplications and as such customers are advised to check its use with their insurers.DETECTION EQUIPMENTAll units are sited as specified. Movement detectors are sited at approximately 2.3m high andoperate with an unobstructed view.Door Contact: Magnetic reed door contact fitted as specified.RX4O: Passive infra red detector with quad zone logic. Coveragel2m x 85 degrees. (Grade 2)DT-755AM: Dual technology detector with anti mask facility. Coverage 12m x 85 degrees.(Grade 3)FX5O: Quad passive infra red detector. Coverage 15m x 85 degrees. (Grade 2)

FX50c: Quad passive infra red detector. Coverage 18m x 2m. (Grade 2)CX5OAMT: Passive infra red detector with anti mask facility sited in between 2.3m & 3m high.Coverage 15m x 85 degrees. (Grade 3)TMD15: An integrated dual passive infra red and microwave detector capable of producing aconfirmed alarm signal. (Grade 3)MX4O: Dualtec microwave plus passive infra red detector. Coverage 1 5m x 85 degrees.(Grade 2)P9: Dualtec ultrasonic plus passive infra red detector. Coverage 9m x 75 degrees. (Grade 2)MX50: Dualtec microwave and passive infra red detector. Coverage 18m x 85 degrees.(Grade 2)SQ40: Passive infra red with quad zone logic and curtain coverage technology to provideindependent activation of the two protectedareas. This device is able to provide all necessary signals required for both keyholderresponse and subsequent confirmationsignal from the one device. This device occupies two detection zones on the control panel.Coverage 12m x 12m total. (Grade 2)SQ6O: As above. Coverage 18m x 18m total. (Grade 2)Shatterpro: Dual technology acoustic break glass detector with range of 6m radius.Not to be used with glass covered by protective film or any form of leaded lights.Shatterswitch: Acoustic break glass detector with range of 2m radius. (Grade 2) Not to beused with glass covered by protective ilm or any form of leaded lights.These acoustic devices may be affected by the pitch and tone of a barking dog which maylead to false activations.Viper/Spyder: Designed to detect vibration above a predetermined level over a radius of 2m.All doors and windows protected with Viper/Trappersensors to be securely shut and locked before setting system. (Grade 3)Safe Limpet: Detects heat above 60°c and vibration above a predetermined level. Designedto operate with”Keep over keyhole” (Grade 3)Fire: R.O.R: Rate of rise heat detector sited as specified and designed to detect a rapidincrease in temperature.Additionally it will operate at a fixed threshold of 60°C. ARC signalling when requested byclient. Sounder optional extra.Fire: Heat Fixed temperature 60°c. ARC signalling when requested by client. Sounderoptional extra.Fire: Smoke Optical smoke detector. ARC signalling when requested by client. Sounderoptional extra.Entry Shock: Entry door shock timer device: upon triggering when the alarm is set, this devicewill activate a 10 second time window, duringwhich time activation of the relevant final exit door will provide a first activation which can



contribute towards a confirmedactivation. (Grade 3)K.Fob: Device designed to operate the alarm from the appropriate keypad.WARNING EQUIPMENT (Grade 4)Self actuating siren (with strobe if specified) contained within Banham shield-shape cover.Sound level 120 db @ 1 m. Interference with the wiring or unit will cause the alarm to activatewhether the system is set or unset. The siren will automatically cut out after 15 minutes. The

strobe can continue flashing to provide visual indication of an activation until the alarm ismanually restored. The unit also incorporates flashing comfort lights.DIRECTIONSAll directions given as standing outside the front of the property facing front elevation unlessotherwise stated.KEYHOLDING REQUIREMENTIt is a requirement of the Local Police Authority and the Environmental Health Officer thatthere should be at least two private keyholders available in the event of an alarm activation oremergency. If you are unable to provide suitable private keyholders, Banham can provide thisservice through their wholly owned subsidiary company, CMS keyholding. Please phone 0207627 0344 for further details.Please note that Banham are not liable for reimbursement of any charges relating toKeyholders regardless of the nature of the alarm activation.COMPLIANT WITH CURRENT NACOSS AND ACPO STANDARDS

Banham are certified to European Standard EN5O1 31-1 :2006/PD6662 for the installationand maintenance of intruder alarms. The Company is an ‘Approved Installer’ on the role of theNational Security Inspectorate (NSI), and is authorised to issue a ‘Certificate of Compliance’on payment of the final invoice. The Association of Chief Police Officers (ACPO) stipulatesthat any intruder alarm system, where Police Response is required, must operate inaccordance with the ACPO Policy and DD243 . The initial activation will be subject tokeyholder response only, and any subsequent alarm activations from a different technologydevice received within 30 minutes of receiving the first alarm activation will be combined andpassed to the Police as a “confirmed” alarm signal. In an effort to combat false calls beingpassed to the Police due to user error, ACPO has stated that intruder alarm systems must beconfigured so that if unsetting is achieved via a PIN code then upon entering the premises, allconfirmation signalling must be disabled. To overcome this, the unsetting of a system must bedone by means of a keyswitch, shunt lock or keyfob. In order not to compromise client’ssecurity or operational reliability, Banham recommend the keyfob option, which means thatonly the designated exit route is isolated in the event of entry via a final exit door, subject toan entry shock device being installed.AUDIBLE CUT OFFThe Noise and Statutory Nuisance Act 1993 stipulates that the external audible alarm be fittedwith a 15 minute cut out device and Banham install these devices as standard on newinstallations unless otherwise instructed.TESTINGWe recommend that the user verifies the area of coverage of detection devices betweenengineer visits.NOTE:Itis important for the user to be aware that when the alarm is not ‘set’ it is merely dormant andtherefore potentially active. If the user needs the alarm to be ‘shutdown’ at any point, then thisshould be carried out by a service engineer.FITTING DATEThe date will be cancelled and reallocated if a signed agreement in line with our terms andconditions has not been received by our office five working days before the date ofcommencement.

banh am installation notes

Documents