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BANK OF BARODA

TENDER FOR

HOUSEKEEPING AND FACILITY

MANAGEMENT SERVICES

AT

BANK OF BARODA’S REGIONAL OFFICE

PREMISES AT

METROPOLIS-II,

FOURTH FLOOR,

BEHIND CACULO MALL,

ST. INEZ, PANAJI, GOA

Last date of submission of tender is: 03.10.2020

Up to 3.00 PM

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TENDER NOTICE FOR PROVIDING HOUSE KEEPING & FACILITY MANAGEMENT SERVICES

AT BANK OF BARODA’S OFFICE PREMISES ON 4th FLOOR AT METROPOLIS-II, BEHIND

CACULO MALL, ST. INEZ, PANAJI, GOA

Bank of Baroda invites tender for above mentioned work from reputed Facility Management

companies for manning and maintaining various services by engaging manpower as per

requirement mentioned in tender document.

Tender form can be downloaded from Bank’s website: www.bankofbaroda.com (tender

Section) from 11.09.2020 to 03.10.2020

Last date of submission of tender is: 03.10.2020 up to 1500 hrs

Bank has its office premise on the 4th floor, Metropolis-II, B Behind Caculo Mall, St. Inez, Panaji,

Goa having a Conference room, Passage, Cupboards, Cabins, Toilets, Canteen, etc.

admeasuring approx. 4240 sq.ft. For high quality up keeping of above premises and to

maintain good ambience, we propose to engage one Facility Management agency for

manning and maintaining various services by engaging required staff as detailed below. Period

of contract shall be initially for a period of -12- months (-1- year) which will further be renewed

for 2nd year subject to satisfactory service.

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PART I (TECHNICAL BID)

Agencies downloading application form from the website need to submit the offers in two-

bid system to the address given below before 3.00 pm on 03.10.2020.The technical part of

the tender shall be opened on 03.10.2020 at 4.00 pm at the following venue.

The Deputy General Manager

Bank of Baroda, Panaji Region

4th Floor,

Metropolis-II

B Behind Caculo Mall

St. Inez

Panaji, Goa -403001

Technical and financial tender should be submitted in two separate sealed covers. The bidder

shall clearly write on Envelop -I- the words. “Technical Bid- Envelop – I.

Bidder shall clearly write on Envelop -II- the words "Financial Bid – Envelop – II.

Sealed Envelope –I- Shall Contain

1. Technical bid duly signed & stamped on every page by the bidder

2. Organizational data and its enclosures

3. Proof for having satisfactorily executed such jobs

4. EMD of Rs. 10,000/- (Rs. Ten thousand only) by way of DD/ BC favoring Bank of Baroda

payable at Panaji.

(Please Note no application will be entertained without EMD)

Sealed Envelope –II- shall contain Price Bid only.

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SCOPE OF WORK

Types of Services and their Frequency:

A Works to be completed by 9.30 am on all working days (Except Sundays,

2nd and 4th Saturdays and Bank Holidays):-

S. No. Type of service

Frequency of

service

Method

1. Sweeping & wet mopping of 4th Floor,

workstation area, cabin enclosures, other

working/office areas etc.

Two housekeepers should be available

throughout the day.

Daily Once

Manually/

Mechanized

2. Collecting of waste from the waste paper

basket and storage at common place, at

basement. Thereafter, segregation of waste &

disposing off the same outside office

premises as per Municipal corporation of

Panaji guidelines/rules.

Daily Once

Manually

3. Dusting & wiping of all open work stations

along with computers and their accessories

like printers, monitors, keyboards, fax

machine and photocopiers etc, telephone

instrument, pedestal fans, cabins including

desk chairs, tables, side-units, sofas & other

furniture on the floors.

Daily Once

Manually using dry

& wet cloth as per

requirement

4. Glass cleaning in entire premises from inside

& outside.

Daily Once

Manually using dry

& wet cloth using

spray liquid

cologne.

5. Sweeping & wet mopping of Entrance

Lobbies, Lift Lobbies on 4th floor.

Daily Twice

Manually using

necessary tools and

cleaning materials

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In addition to the above, one supervisor needs to be deputed to look after the

quality of the job being done on daily basis up to 10.00 am.

B Work to be carried out daily at different intervals (Except Sundays, 2nd and

4th Saturdays and Bank Holidays)

S. No. Type of service

Frequency of

service

Method

1. Cleaning of Pantry and Toilets along with

toilet fixtures such as urinal, washbasins,

W.C., mirror, lights, doors, dustbins, buckets,

mugs in the toilet etc. Removing of cobwebs

from ceilings, Scrubbing of all walls and floor

in the toilet thoroughly in the morning and

thereafter every hour a check should be

maintained to keep the toilet clean and dry.

Soap containers fitted in the toilets should be

filled every day with any branded liquid soap

like Dettol, Lifebuoy etc.

Daily Thrice

(before 8.45 AM ,

1.00 PM and 3.00

PM )

In addition to

above as and

when instructed

by the authority.

Scrubbing

/washing with

appropriate

cleaning

material/machines,

wet & dry wiping

manually/mechanic

ally with soap

solution spray

cologne

C Work to be carried out on Periodical Basis

S. No. Type of service

Frequency of

service

Method

1. Shampoo Cleaning of all Sofas, Chairs

on 4th floor using standard quality of

shampoo meant for shampooing.

Half Yearly

Manually/Mechanized

vacuuming &

shampooing.

2. Dusting, cleaning etc. of roller/Vertical

blinds to keep them in working

condition throughout the year

Monthly

Manually using dry

& wet cloth &

liquid detergent

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Note:

I. However, agency to keep minimum staff on Sundays and Bank Holidays to carryout

Housekeeping works at 4th floor as per requirement and as per authority’s instruction,

which are part of daily routine works & no extra payment shall be made in this regard.

II. Requirement of number of staff and labour deployment shall be assessed by the

vendors looking into the task he has to perform under the Facility and Management

Services (FMS). Hence, at any point of time no deficiency should be observed.

III. The Bidder shall ensure quality work in planned and time bound manner. The

standard of cleaning material, tools and tackles, machinery/equipment and

deployment of manpower for carrying out housekeeping work shall be to the

satisfaction of Officers of Bank supervising the work. Whenever the quality of the

Housekeeping and Facility Management Services /maintenance rendered are below

standard, the Bank at its own discretion will impose penalties as mentioned in this

TENDER documents and recover/adjust the amount from the monthly bill/Security

Deposit.

IV. The Successful Bidder will have to work in close coordination with the Bank’s Officials

working in various Departments related to House Keeping & Facility Management

Services work and they (Bank’s Official) may modify working schedule/time as per

the convenience of the Bank, if required. No extra claim whatsoever on this account

shall be entertained.

Consumables to be used

Tissue rolls, toilet rolls, Urinal Screen Deodorizer, Hands wash liquid soap & small soap.

Other approved toiletries and liquid cleaners

Room freshener, Air freshener

Please note that penalty of 5% (on total monthly payment) will be levied if proper

upkeep of premises is not maintained or required good quality of material is not used.

Brooms, mops & dusters, disinfectants & other consumable for cleaning and

maintaining hygiene in our office premises.

Scope of providing consumable will also include disposal of any waste item related to

same.

(The expenses of consumables to be borne by the successful Bidder. No separate

payment will be made.)

INSTRUCTIONS TO THE TENDERER & ELIGIBILITY CRITERIA

Applications of the contractors who are desirous of tendering for above work and fulfill

following requirements only shall be considered:

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The bidder should have completed/ undertaken either of the following Facility

Management services contracts.

A. Three similar completed works annual invoicing for each job (single job or

Combined offer from one party) costing not less than Rs. 2.8 lacs each.

OR

B. Two similar completed works for each job (single job or combined offer from one

party) costing not less than Rs. 3.5 Lacs each.

OR

B. One similar completed work for each job (single job or combined offer

from one party) costing not less than Rs. 5.6 lacs

Having sufficient numbers of experienced personnel, technical know-how,

equipments&machinery- to complete the jobs with superior quality of materials &

workmanship as perstandard specifications.

• The applicants should have main/branch office preferably in Panaji

(Certificate of Registration is required).

• Solvency certificate for minimum value of Rs. 5.0 lacs (Issued not prior to 3

months) is required to be submitted.

• Name of persons employed to be duly authenticated and necessary

verification documents to be issued to them.

•

In case of any clarification you may please contact following:

Contact Person: Manager (P & E Dept.)

Telephone Number: 0832 - 2481316

E Mail: premises.goawm@bankofbaroda.com

Terms & conditions of the tender:-

• Enclose documentary evidences for having successfully carried out similar services

(Facility Management services) during past Three years along with satisfactory

certificate from respective clients (at least two works). Firms which do not submit such

certificate are liable to be rejected.

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• Solvency certificate of minimum Rs.10 00,000/- (Rupees ten lakhs only) (Issued after

date of Floating of this Tender).

• Price bid shall be opened for those bidders who fulfill eligibility criteria.

• Bank has the right to reject / select one or more agencies for the job. Bank reserves the

right to reject any or all the applications without assigning any reason thereof.

• No conditions shall be entertained. Conditional offers shall be rejected.

• It will be sole responsibility of the contractor to have their manpower to complete the

work within specified time period.

• Contractor is required to abide by the minimum wage Act,(State) Labour laws, Child

labour acts, etc. of the Central/ state government /statutory bodies/ Police verification

of their staff, etc.

• The contract period will be for One year (it will be renewed for the 2nd year subject to

satisfactory performance) from the date of written order to commence work and it will

be fixed rate contract and no request for revision of rate will be entertained during

total contract period. At any point of time, if the contractor’s services are found to be

unsatisfactory, Bank has the right to terminate the agreement giving 2 months’ notice.

• The Tender offer for works shall remain valid for acceptance for a period of 90 days

from the date of opening of part –II- of the tenders. If any tenderer withdraws his tender

before the said period, the Bank shall be at liberty to forfeit Earnest Money paid along

with the tender.

• Bank will make all monthly payments to the Housekeeping & FMS contractor for

services rendered satisfactorily in accordance to the relevant clause of conditions of

contract as mentioned above. Bank account details to be provided where charges are

to be remitted.

• The earnest money, which will be converted and kept with Bank during the contract

period as security deposit (interest free), and will be forfeited, if he fails to comply with

any of the conditions of the contract.

• Copies in support of documents to be furnished wherever required are to be self-

attested copies.

• Contractor will carry out the routine maintenance job of plumbing without

charging extra labor charges.

Special Conditions:

Insurance:

The Contractor shall indemnify and keep the Bank its servants or agents indemnified against

claims, actions or proceedings bought or instituted against the Bank, its servants or agents by

any of contractor’s employees or any other third party in connection with relating to or arising

out of the performance of the services under the Agreement. The third party insurance shall

cover:

(a) Personal Injury - Rs. 1.00 lac

(b) Property Damage - Rs. 1.00 lac

Compliance with all statutory requirements:

The Contractor shall comply with all statutory requirements prescribed by the local as well as

central government authorities from time to time and submit a monthly report along with all

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the required proof of compliance to the Bank along with the monthly invoices. The contractor

shall produce all the relevant statutory documents, licenses and approvals for inspection by

the Bank and the government authorities. Bidder shall assist the Bank for preparing necessary

registers/ records that needs to be maintained by the Bank and timely submission of the same

to the Labor Office or any other authority.

Occupational Health and Safety:

With regards to occupational health and safety, the contractor shall adhere to the following:

• Comply with applicable local regulatory requirements. ESIC compliance by the

contractor for their employee is must.

• Comply with applicable Banks requirements specified in the contract and appendices.

• Correct all health and safety non-compliances in a timely manner and where there is

an immediate danger to health or life, to stop work immediately.

• Be liable for liabilities arising due to non-compliance of contractor employees, agents

or subcontractors with applicable requirements.

Compliance with Minimum Wages Act:

Contractor has to pay monthly remuneration/payment/salary to all staffs/workers

deployed by them at site necessarily as per applicable minimum wages act (Central).

As an evidence of salary paid, contractor have to submit Salary Slips/ Copies of salary

receipt register, ESIC challan , Insurance Policy and PF challan, etc. to the Bank. Under

no circumstances, the salaries of individual staff employed by the firm will be

entertained by the Bank.

Discrepancies in Services:

Bank may deduct/recover amount from contractor’s monthly bill in case of any

discrepancies observed in supplying/proving of materials or labour/manning/services

so as to arrange the same by the Bank through any other agency at risk and cost of

contractor.

Penalty/Liquidity Damage:

This contract will be executed for One year subject to renewal (2nd Year) on successful

completion contract as per tender condition each year. In case of any deficiency in

services observed by the Bank during the contract period, Bank may give necessary

instruction to the contractor to improve the services (or to correct the deficiencies

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observed). In case, deficiency continues/unattended for reasonable/long period, Bank

may deduct as a penalty from monthly bill @ 1% of bill amount per week of deficiency

period maximum up to 5% of bill amount.

Indemnity:

a) The Contractor or any of their employees / officers / staff / personnel /

representatives / agents shall not, under any circumstances, be deemed to have

any employer-employee relationship with the Bank or any of its employees /

officers / staff / representatives / personnel / agents.

b) The Contractor shall indemnify and keep the Bank, it's directors, officers, employees

or agents indemnified and saved harmless against claims, costs, expenses

(including attorney’s fees), damages, actions or proceedings bought or instituted

against the Bank, it's directors, officers, employees or agents by any of contractor’s

employees or any other third person or authority in connection with relating to or

arising out of the performance of the services under this Agreement.

c) If for any reason, the Bank is obliged by virtue of the provisions of the Workmen's

Compensation Act, 1923 or Contract Labour (Regulation and Abolition) Act, 1970

or Employees Provident Fund and Miscellaneous Provisions Act, 1952, any statutory

modification or re-enactment thereof or law relating to performance of the services

by the contractors to pay compensation to workmen employed by the Contractor

in execution of work or providing services, the Bank shall be entitled to recover

from the Contractor the amount of compensation so paid and special damages for

any prosecution launched and/or penalty or punishment imposed.

Security Deposit:

A deposit of amount equivalent to 5% of the contract value as security deposit has

to be paid within -10- days of award of contract by way of Banker’s Cheque /

Demand Draft / Bank Guarantee favouring Bank of Baroda, Panaji. The same shall

remain valid till the period of contract including authorized extensions, if any.

Bidders are advised to visit the site and ensure the requirements of owner/users before quoting

theprice.

Signature and Seal of the Agency

Organization Data

1. Name of the organization :

2. Registered Head Office Address :

Local Office Address :

Telephone Number

Tele fax Number

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E-mail ID

3. Year of Establishment :

4. Status of the Firm :

(Whether Company/Firm/Proprietary/ Association)

5. Name of Directors/Partners/Proprietor/Office bearers:

6. Whether registered with the Registrar of Companies / Registrar of firms. If so, mention number,

date and attach a copy of registration.

7. a) Name and address of Bankers :

b) Enclose Solvency Certificate from the bankers.

8. Whether registered for sales tax/ service tax purposes. If so, mention number and date. Also

furnish copies of Sales tax clearance certificate.

9. Mention permanent account number and furnish copies of income tax returns for the last -3-

years

10. Furnish copies of audited balance sheet and Profit Loss account for the last -3- Years

11. Are you registered in the panel of other banks and other financial institutions, if so, please

furnish details of registration viz. names, category and date ofRegistration etc.

12. What are your fields of activity? Mention the fields on preference basis.

13. Description and value of similar works handled for the last -7- years.

14. Specify the maximum value of work (one job of similar nature (P&FMS) handled in a year :

15. Furnish the names and addresses of the –2- clients who will be in a position to Certify

about the quality as well as past performance of your organization:

Signature and Seal of the Agency

PART II (FINANCIAL BID)

FIRST YEAR

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S.

No.

Description of work Unit Amount per

month

(p.m in Rs.)

Amount for 1st

Year ( 12

months)

including all

taxes, duties, etc

(in Rs )

A1 B1 C1 D1 E1 = D1 X

12months

1.

House Keeping and Facility

Management services for 4thfloor

of Bank of Baroda’s Regional

Office Premise at Kamat

Construction Pvt. Ltd,

Metropolis-II, B Behind Caculo

Mall, St. Inez, Panaji, Goa as per

Scope of work mentioned in

Technical Bid.

LS

SECOND YEAR

S.

No.

Description of work Unit Amount per

month

(p.m in Rs.)

Amount for 1st

Year ( 12

months)

including all

taxes, duties, etc

(in Rs )

A2 B2 C2 D2 E2 = D2 X

12months

1.

House Keeping and Facility

Management services for 4thfloor

of Bank of Baroda’s Regional

Office Premises at Kamat

Construction Pvt. Ltd,

Metropolis-II, B Behind Caculo

Mall, St. Inez, Panaji, Goaas per

Scope of work mentioned in

Technical Bid.

LS

GROSS AMOUNT FOR TWO YEARS = E1+E2 = Rs.______________________________.

GROSS AMOUNT IN WORDS: _______________________________________________.

Signature and Seal of the Agency