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B GIO DC V O TO

TRNG I HC HOA SEN

KHOA KHOA HC V CNG NGH

ti: QUN L KHCH SN TRN OPENERP

Ging vin hng dn : Nguyn Kim Long

Lp : QL092L

Thi gian thc hin : 21/3/2011 30/6/2011

Tn sinh vin thc hin : Nguyn Quang o 09003L

Nguyn Minh Ti 09029L


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Qun l khch sn Page 2

TM TT

Trong hc k 10.2 ca trng i Hc Hoa Sen, nhm chng ti thc hin ti QunL Khch Sn, vi ti tm hiu phn mm m ngun m OpenERP v da vo

OpenERP vit chng trnh Qun l khch sn.Qua qu trnh tm hiu OpenERP v ty bin OpenERP cho ph hp vi quy trnh qunl khch sn c bit l quy trnh t phng dnh cho cc khch sn mun qun l,nhm chng ti t c:

Hiu bit v quy trnh qun l khch sn ni chung v quy trnh qun lt phng ni ring.

Tng quan v mt s cc phn h trong OpenERP

Cu trc pht trin, ty bin OpenERP K tha v pht huy nhng chc nng c sn trn OpenERP.


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2. Mc tiu:............................................................................................................................................................. 8

3. Cc chc nng chnh ...................................................................................................................................... 8

4. M t quy trnh .................................................................................................................................................. 8

5. Gii thiu v module....................................................................................................................................... 9 Interface:c bn l cc giao din m ngi dng thy v s thao tc trn n. ................................. 9 View: miu t lm th no m danh sch cc form, cc cy th hin trn screen. N dng thhin ton b d liu. .............................................................................................................................................. 9

Action: Action l nhng hnh ng xc nh cc hnh vi ca h thng phn ng li cc hnhng ca ngi dng, ni chung l khi mt ngi dng mi kt ni vi server th ngi dng u tinl phi tm kim kt ni vi cc action thng l cc operations ca menu. ............................................ 10

Workflow: l cc lung cng vic, th tcc bc, tc v, s kin hoc cc tng tc lm nnmt quy trnh thc hin mt cng vic no . Cc workflow c thit kt c mc ch lxl thng tin theo ng cc trnh t v quy lut. .......................................................................................... 11

Database: ..................................................................................................................................................... 14

III. KT LUN V NH HNG PHT TRIN ..................................................... 15

1. Kt thc n chuyn ngnh A, chng ti thu c nhng kinh nghim c gi tr v quytrnh lm n, cch hot ng v lm vic theo nhm. Tuy vn cn nhiu vn trong qu trnhlm n, nhng chng ti c gng hon thnh phn ln mc ch ca n ra: .......... 15

IV. TI LIU THAM KHO ....................................................................................... 16

1. http://doc.openerp.com/v6.0/developer/index.html ............................................................................... 16

2. http://www.mokepigu.wordpress.com ...................................................................................................... 16


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I. TNG QUAN V OPENERP1. nh ngha

OpenERP (cn gi l Tinny ERP) l mt phn mm hoch nh ngunnhn lc doanh nghip v qun l quan h khch hng thng qua mngun m, c thit k vi mc tiu c p ng nhanh theo cc nhucu khc nhau ca tng doanh nghip.OpenERP hin nay c snkhong 300 module p ng d dng tch hp vo h thng theotng nhu cu ca khch hng.

2. u imD ci, s dng, y thng tin, ti liu hng dn, h tr nhiu

ngn ng khc nhau

C ti liu hng dn cho ng s dng v ti liu k thut cho lptrnh vin.

C y cc module cn thit cho nhu cu ca doanh nghip.

Qun l cc module linh hot v d dng nng cp hay di chuyn hthng.

Hon ton min ph, c thtng tc vi cc phn mm c nhjoomla, ezPublish, SAP, OSCommer, Office v OpenOffice.

3. nh gi kh thiKhch hng l ngun sng ca doanh nghip, do nu doanh nghip

qun l thng tinkhch hng tt s mang li nhiu li nhun hn,y l vn m cc doanh nghip VitNam cha c s quan tmngn.

Vic trin khai ERP mt cch ton din c th gp nhiu kh khn,nhng trin khai mth thng nhnh CRM trong ERP s d dnghn. Sau c th tng bc trin khai cc module khc trong OpenERP.

H thng OpenERP l mt h thng m ngun m. Trong OpenERP c sn khong 300module cho chng ta tch hp vo ty theonhu cu khch hng yu cu h thng. Sau nytrin khai thm ccmodule khc cng d dng hn. Chi ph cho bn quyn phn mmgn nh bng 0.Doanh nghip ch tn chi ph cho vic trinkhai, hun luyn v cc chi ph pht sinh khc.

H thng OpenERP c trin khai nhiu nc trn th gii vi

nhiu m hnh hot ng khc nhau, do vic trin khai s dngOpenERP ti Vit Nam s gip doanh nghipVit Nam ti c cu, cutrc li quy trnh hot ng hiu quhn, theo kp s pht trin v ccm hnh hot ng tin tin ca th gii.

OpenERP c s h tr ca cng ng m ngun m, do cc tnh nng v tin ch ngy cng c ci tin v pht trin.Tngcng nhng tnh nnghu ch, khi gp cc trc trc, kh khn trong


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qu trnh trin khai cngc s h tr nhit tnh ca cngng sdng OpenERP

4. Tng quan cc module trong OpenERP

hinh1: kin trc openerp

Module qun l k ton: Open ERP cung cp mt module k tony tch hp bao gm k ton ti chnh, k ton qun tr, qun lthu, qun l ngn sch, qun l ti sn, phi thu/phi tr, tin mt,

tin gi, lng thng, sc Open ERP c hn 50 phn h b sungcho cc tnh nng kton nh: chuyn tin bng ngn hng in t,qun l ti sn, ho n tng, ch sti chnh,

c im: Tch hp hon ton vi module k ton qun tr v k

ton chi ph

H tra cng ty, a tin t, a chiu phn tch qun tr

Tng hp, cn i h thng ti khon tc th theo thigian thc

Thit k tin li gip x l nhanh cc bt ton v han Tun th nghim ngoc chun mc k ton Vit Nam v

quc t

Bo co ti chnh doanh nghip y v a dng theoyu cu ca doanh nghip.

Li ch:


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Module Holidays gip kim sot v lp k hoch ngyngh tng th cho cng ty hoc cho phng ban b phn.N cho php nhn vin yu cu nghphp. Sau , ccnh qun l c th theo di - xc nhn cc yu cu ny

Module Attendances cho php bn qun l sc mtca nhn vin vo d n, lp thi gian biu cho cng tyv th hin thi gian tham gia vo d n. N cho phpbn theo di lch lm vic ca nhn vin v xc nhntimesheets ca h. Mc tiu chnh ca module ny lgip theo di thi gian lm vic ca d n vi cng ccchi ph lin quan.

Li ch: Ty chnh quy trnh xc nhn.

Kt ni tng vi cc my chm cng.

Tch hp vi h thng tnh lng tng. Tch hp vi cc module k ton ti chnh v k ton

qun tr gip kim sot chi ph.II. QUN L KHCH SN

1. Phm vi: ti khng nghing v mt k thut, mang tnh kinh doanh nhiu hn,

vi ti ny, ta c th bit c quy trnh qun l khch, t phngv thanh ton nh thno, t ta c th hiu c mt phn no hot ng ca mt khch sn.

2. Mc tiu:Xl c thng tin khch hng li nghngi ti khch sn, qua

xl c tin trnh t phng, cc dch v khch thu v thanh tontin phng cho khch sau khi khch ri khi khch sn

3. Cc chc nng chnhQun l khch hng

Qun l t phng khch sn

Thanh ton

4. M t quy trnhKhch hng sn khch sn t phng, nhn vin s ly thng tin v

khch hng, nu khch hng ng v khch sn th tin hnh ccth tc t phng. Khch cung cp nhng thng tin c nhn v ngykhch , khch i cho nhn vin v t phng, cc tin nghi caphng hoc cc dch v tin ch ca khch sn m khch munthu.Sau nhn vin s xc nhn rng khch st phng, vphng m khch mun t sc thu, ghi nhn li rng phng c khch t.Sau khch s tin hnh ln nhn phng. Trong


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trng hp nu khch mun s dng thm dch v th trc tip hocgi in cho nhn vin yu cu cung cp dch v tin ch. Ngoi ra,khch c th gi in t phng trc vi khch sn m khng cntrc tip n khch s, lc ny nhn vin s ghi nhn ngy m khcht trc phng, sau khi khch n xc nhn phng th nhn vins lm th tc cho khch tin hnh t phng. Sau khi khch ngh tikhch sn th khch s tr phng v nhn vin s tin hnh thanh toncho khch bao gm cc tin nghi m khch ng k s dng v ccdch v tin ch m khch thu. Sau h thng s ghi nhn li.Cui thng h thng s thng k li trong thng tnh trng khch t phng.

5. Gii thiu v module.Interface:c bn l cc giao din m ngi dng thy v s thao tc

trn n.

Trong cu hnh c cc chc nng c bn nh thm, chnh satng, loi phng, tin nghi, dch v v phng.

Trong qun l khch t phngth c cc thng tin khch hng

t phng.

t phng khch sn th bao gmt nhp phng, xc nhn tphng, hon tt t phng, lyphng, trphng v t mtphng mi trc tip.

V cui l thanh ton tin phngbao gm danh sch cc khchhng thanh ton tin phng vdanh sch cc khch hng cha thanh ton tin phng

View: miu t lm th no m danh sch cc form, cc cy th hintrn screen. N dng th hin ton b d liu.

Tng: c ba loi tree view, form view, search view. Vi view nyta c th lit k tn dy v loi dy ca khch sn.ng thi tac th tm kim da trn c s l tn v loi dy.

Loi phng: view ny trnh by tn loi phng v m loiphng trong tree view v form view s th hin m loi phng,loi phng, n gi, n v tnh v m tphng . Trong viewsearch cng c a ra tiu ch tm kim vi m loi phng vtn loi phng.

Tin nghi: view tin nghi c thit k khng c qu nhiuthuc tnh, trong tree s th hin m tin nghi v tn tin nghi


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cn trong form view ngoi m v tn th cn thm vo miu ttin nghi. Search view cng c da trn m v tn tin nghi.

Dch v: c thit k gm m, tn v n gi dch v trongtree v form th hin cc field nh m, tn, n gi, n v tnhv nhng thng tin ghi ch.

Phng: Phng th c cc filed nh m phng, trng thi phng,loi phng, loi tng v n gi t phng trong tree, cn formngoi th hin cc m, tn, loi tng, loi phng, trng thiphng, form cn th hin cc ghi ch v phng v lit k ccdanh sch tin nghi.

Khch hng: cc thng tin nh tn, h, a ch, in thoi,chng minh nhn dn v quc tch c th hin qua tree view,c form view th ngoi cc thng tin trn, form c thm vocc field nh sfax v a ch email ln lc khi cn. Search viewcng c da trn hai tiu ch l tn v h ca khch hng.

t phng: t phng c xem l mt bc quan trng trong

qun l khch sn, n lu gi cc thng tin v khch v phngv cc dch vm khch t.Tree view th hin cc field nhm phng khch t, tn khch t phng, ngy t, ngy n,ngy i, trng thi phng, s ngy , cc tin ch khch t vthng tin tin khch s tr sau khi thanh ton phng. Cn formth ngoi cc thng tin t tree cn th hin thm mt s fieldnh sngi ln, s tr em cng, cc thng tin cn ch khit phng hoc thng tin thng bo v tnh trng ca phng.Thng tin c nhn vkhch t phng cng c th hin trong form view ny. Ngoi ra, khi khch cn th t phng cngc chc nng h tr cc dch v khi khch cn. View search

c thit k tm kim khch t phng da trn cc tiu chnh ngy t phng, m t phng, trng thi phng v tnkhch t phng.

Thanh ton: thanh ton phng c th hin vo trong tree quacc field nh tn, khch hng, ngy t, ngy nhn, ngy tr vtng tin khch thanh ton. Form th th hin chi tit v thngtin c nhn, t phng, sau th hin cc khon m khch sthanh ton qua cc ngy m khch lu tr ti khch sn.

Action: Action l nhng hnh ng xc nh cc hnh vi ca h thngphn ng li cc hnh ng ca ngi dng, ni chung l khi mtngi dng mi kt ni vi server th ngi dng u tin l phi tm

kim kt ni vi cc action thng l cc operations ca menu. Action c th hin di dng view nhng khng ging nh

view th hin show d liu m n ngm bn trong. Cc action c th hin trong qun l khch sn bao gm: t

phng, khch hng, dch v, loi phng, phng, tng, tin nghi,ly phng, tr phng, thanh ton phng v thng k cc khch t phng trong thng.

V d:


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hnh 2:Action

Workflow: l cc lung cng vic, th tcc bc, tc v, s kinhoc cc tng tc lm nn mt quy trnh thc hin mt cng vicno . Cc workflow c thit kt c mc ch l x lthng tin theo ng cc trnh t v quy lut.

Cu truc workflow trong qun l khch sn bao gm: headerrecord, cc activities v transaction c xc nh thc thikhi cc workflow gi cc state c bit.

hnh 3: workflow

Hearder record

hnh 4: header record

Cc Activities


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hnh 5: cc activities


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Cc transaction

hnh 6: cc transaction


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Database:


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III. KT LUN V NH HNG PHT TRIN1. Kt thc n chuyn ngnh A, chng ti thu c nhng kinh nghim c

gi tr vquy trnh lm n, cch hot ng v lm vic theo nhm. Tuy vn

cn nhiu v

n trong qu trnh lm

n, nhng chng ti c

gnghon thnh phn ln mc ch ca n ra:

Giao din c xy dng kh hon chnh, tng ng vi tng itng ngi dng c thanh menu ring, cha cc kh nng c ththc hin c.

i vi nhn vin th c th thc hin hon chnh cc chc nng sau:

ng nhp h thng.

Xem s phng dnh cho nhn vin.

t phng gim cho khch hng trong trng hp khch hnggi in thoi t phng.

Xem danh sch phiu t hng trong ngy. Qun l dch v.

Qun l khch hng.

Qun l cc loi tin nghi.

Qun l phng.

Thanh ton tin phng.

i vi khch hng th c th thc hin hon chnh cc chc nngsau:

ng k thnh vin.

ang nhp h thng. Xem thng tin chi tit phng .

T chn phng mun t theo s thch.

t phng.2. Hng pht trin:

Hon tt bo co doanh thu theo yu cu ( theo tun, thng, qu, ).

Bo co tnh trng cc loi thit b.


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IV. TI LIU THAM KHO1. http://doc.openerp.com/v6.0/developer/index.html 2. http://www.mokepigu.wordpress.com
http://doc.openerp.com/v6.0/developer/index.htmlhttp://doc.openerp.com/v6.0/developer/index.htmlhttp://www.mokepigu.wordpress.com/http://www.mokepigu.wordpress.com/http://www.mokepigu.wordpress.com/http://doc.openerp.com/v6.0/developer/index.html

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