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KMS FOR B EM TG

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AGENDA

ABOUT THE TECHNOLOGY GROUP

PROBLEM STATEMENT

OBJECTIVE STATEMENTPROPOSED KMS

KPI & BENEFIT STATEMENT

CONCLUSION

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Barclays Product Based Technology GroupBarclays Product Based Technology Group

People

TechnologyProducts

Projects

Immediate

Outsourced

Run The Bank

Environment

Systems

FX

FI

Build The Bank

GSDC & GTC*

GSDC = Global Software Development Centre

GTC = Global Test Centre

Business Analysts

Developers

Users

Front Office

Operations

Derivatives

Production

UA

TDev

IDE

Technology

Management

Incident Mgmt (HPSC)

Change Request (HPSC)

QA

Dev Mgmt (JIRA)

Project Mgmt (sharepoint)

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About the technology groupAbout the technology group

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About the technology groupAbout the technology group

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DEVELOPMENT MANAGEMENTDEVELOPMENT MANAGEMENT

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KNOWLEDGE MANAGEMENTKNOWLEDGE MANAGEMENT

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Barclay EM Org ChartBarclay EM Org Chart

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Weakness of Existing KMWeakness of Existing KM

Messy existing incident reporting database and sharepoints for report

filing

Scope of new functionality requirement is increasing due to Front Office

attrition. Criticality of timing required instant problem solving for RTB but lack of

follow up report and store the problem solving

Ticket locked is not tracked and

Every individual in RTB worked independently, technical skills andknowledge are not shared and impacted.

Knowledge is loss with resignation

Lack of platform or workflow to share knowledge and technical skills

Learning cycle for new employee is long

PROBLEM STATEMENT

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Objective of New KMObjective of New KM

Convert the tacit knowledge within RTB and BTB to an explicit knowledge

system.

Benefits of meeting objectives : Knowledge retention within the team

Shorten learning cycle for new employees

Integrated organisational learning cycles

New group learning cycle

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Proposed Knowledge CreationProposed Knowledge Creation

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Propose New Knowledge SystemPropose New Knowledge System

New Org Structure

Creation of Project KM group

Existing Knowledge Database

HPSC - Include URL to track how many people is using the KM

Build new project database that allows :

Tracking of projects schedule, cost, details

Allows systematic retrievial of reports

Centralise storage of all technical reports

New Work Culture

Setup daily sharing session chaired by Section Head of RTB and BTB

where works details are reported and shared

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Learning Cycles

Propose new group learning cycle

weekly sharing sessions

Organizational cycle annual town hall[story telling]

Individual learning KPI driven

contribution to KMS

Brownbag sessions!

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New Organizational Structure

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KPI & BENEFIT STATEMENT

Consultant

RTB

BTB

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CONCLUSION

TACIT BENEFITS TO THE BANK

EXPLICIT BENEFITS TO THE BANK

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ABOUT THE TECHNOLOGY GROUP

PROBLEM STATEMENT

OBJECTIVE STA

TEMENTRaunak / DK

PROPOSED KMSSussan / Doris

KPI & BENEFIT STATEMENTCONCLUSIONDamien / Lanzi