1. What is the extension of a file created in Windows Notepad? a. .doc b. .text c. .txt d. .html

2. What should you type at the MS-DOS command prompt to return back to Windows? a. Quit b. Return c. Terminate d. Exit

3. What is the key combination to quit a program that is not responding? a. Alt + Del b. Ctrl + Alt + Del c. Ctrl + Del d. Shift + Alt + Del

4. Which of the following statements are true if you open an existing file, make changes to it and save it with a new name? a. The original file will be deleted b. The original file remains unchanged c. The changes will be saved in the original file d. The original file is sent to the Recycle Bin

5. What does the term CPU stand for? a. Cache processor under utilised b. Cost processor utilisation c. Central processing unit d. Central power unit

6. A small high-speed memory that is used to increase the speed of processing by making current data available to the CPU at a rapid rate. a. Cache memory b. RAM c. ROM d. Virtual memory

7. What is the maximum capacity of data that a 3.5 Inch floppy diskette can store? a. 1.44 KB b. 1.22 GB c. 650 MB b. 1.44 MB

8. What computer hardware is essential for connecting two computers in a Local Area Network? a. Modem b. Ethernet card c. VGA Card d. Internet connection

9. What is the name of the language that is recognized by all Internet browsers, and in which all websites are developed? a. FTP b. HTTP c. HTML d. HTTPS

10. The temporary memory of the computer is stored in ________. a. ROM b. REM c. RAM d. BIOS

11. Which of the following are extensions of graphics files? a. .BMP b. .TXT c. .DOC d. .JPE

12. Which Protocol (communication standard) does the world wide web use? a. www b. ftp c. ipx d. http

13. The computer hard disk is a device that stores permanent memory in the computer and uses __________ storage technique. a. Virtual b. Optical c. Magnetic d. Semiconductor

14. What is the name of the inbuilt feature in Windows that allows you to browse through your files and Folders? a. Internet Explorer b. Windows Explorer c. Windows Navigator d. Windows Mapper

15. Which of the following is the newest type of printer interface?a. USB b. Serial c. SCSI d. Parallel

6. What should be done first when Windows reports bad sectors?a. Run Defrag b. Run FDISK c. Run DriveSpace d. Run Scandisk

17. An Internet file has been saved by a browser, what would be the extension of such a file?a. FTP b. URL c. HTML d. DOC

18. You need a new cable that you can use with your modem. Which type of connector does modems uses to plug into the phone outlet? a. USBb. RJ-11c. RJ-45 d. Serial

19. Which of the following is an MS-DOS System Program? a. Autoexec.batb. Config.sysc. Format.comd. Ansi.sys 20. What tool will allow a customer to detect a dial tone while you are troubleshooting over the phone with them? a. Dial up networkingb. Phone handsetc. Hyperconnectd. Hyperterminal

21. Which port has the fastest data transfer rate? a. Serialb. Parallelc. Ethernetd. USB

22. What does DLL stand for in MS Windows?a. Dynamic Link Libraryb. Disk Link latencyc. Dynamic Library Linkingd. None of the above

23. Hyper threading technology is featured with:a. Intel P4 processorsb. Athlon XP processorsc. Windows XPd. None of the above

24. What is SMPS used for in a PC?a. For powerb. For DC powerc. For AC powerd. For both AC and DC

25. When you power on a computer what is the first diagnostic routine that runs?a. Power on self testb. Diagnosticsc. Power supply self testd. Power good signal from the microprocessor timer chip.