BC Hydro eInvoicing

User Guide

2

Table of Contents

Getting Started ........................................................................................... 4

Electronic invoicing for suppliers .................................................................................................................. 4

REGISTERING YOUR ACC OUNT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

SUPPLIER INFORMATI ON PORT AL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Account settings ............................................................................................................................................. 6

PURCH ASE ORDE R RO U TING AND NOTIF IC ATIO NS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

INVOICE NOTIF ICATIO N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

TAX ID NUMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

REMITTANCE ADDRES S A ND N OTIF ICATIO N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

MAN AGIN G USERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Orders and invoicing ................................................................................ 12

Inbox ............................................................................................................................................................... 12

ORDER DET AILS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

MENU BUTTON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

ACTIO N BUTTON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Searching for orders and invoices ............................................................................................................... 14

ORDERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

INVOICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

F INDING THE SHIP TO AD DRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CONFIRMING A PU RC HAS E ORDER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Submitting your invoice ................................................................................................................................ 18

CRE ATING THE INVOI CE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

INVOICE STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Invoice cancellations and credits ................................................................................................................. 21

CANCELLATIO NS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CREDITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Contract Payment Authorization (CPA) ....................................................................................................... 22

INVOICING CP A’S WITH MULT IPLE PAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CPA VERSI ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

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Ariba Reporting ............................................................................................................................................. 23

Early Payment Offers (EPOs) .................................................................... 24

EPOs explained ............................................................................................................................................. 24

Viewing and accepting EPOs ........................................................................................................................ 25

ENABLING EPO NOTIF IC ATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

VIEWING AN EPO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

AC CEPTING AN EP O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

SETTING UP EPO AUT O -ACCEPT ANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

VIEWING UPCOMING PAY MENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

CAS H OPTIM IZER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

EPO FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Quick Contact Guide ................................................................................. 32

4

Getting Started

Electronic invoicing for suppliers

Welcome to electronic invoicing at BC Hydro. Electronic invoicing (eInvoicing) is a safe, fast and environmentally responsible way for

us to do business with our suppliers. We partner with the SAP Ariba Network to provide suppliers with a cloud based solution to

manage orders and invoices centrally and use Early Payment Offers (EPO) to meet your changing cash flow needs.

You'll need an Ariba Network Account to do business with us. All transaction and account fees are waived so you can use your

account, the Ariba Help Center, and the Ariba Supplier Mobile App, all free of charge.

REGISTERING YOUR ACCOUNT

1. Go to the Ariba website

2. Click on Login

3. Click on Supplier

4. Click on Register Now

5. Enter the required Company information and

User account information

6. Review and accept the Terms of Use and

SAP Ariba Privacy Statements

7. Click on Register

o You will receive an Ariba

account activation email

Visit our Ariba Supplier Information Portal for announcements, contact information and user guides.

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8. Open the email and click on the activation link

9. Back in Ariba, click on Complete my Company Profile Later

10. Click on Learn More to upgrade your account from Standard to Enterprise

o Ignore any fee-related messages as BC Hydro will pay for this mandatory Ariba upgrade

11. Click on Company Settings

12. Take note of your Company Name and ANID

(Ariba Network Account ID)

SUPPLIER INFORMATION PORTAL

1. Click on Company Setting

2. Click on Customer Relationships

3. Click on Supplier Information Portal

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Account settings

PURCHASE ORDER ROUTING AND NOTIFICATIONS

1. Click on Company Settings

2. Click on Electronic Order Routing

3. We recommend that you select Email as

the routing option for every document type

in each section

4. If you select Email, enter up to three email

addresses (separated by a comma, no

spaces)

5. Click on a check box to include the order

details in the email notification

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6. Review the Notifications section

7. Click on the check box beside the

notifications you would like to receive

8. Enter your email address for each

notification

9. Click on Save

INVOICE NOTIFICATIONS

1. Click on Company Settings

2. Click on Electronic Invoice Routing

3. Review the Notifications section

4. Click on the check box beside the

required notifications

5. Enter your email address for each

notification

6. Click on Save

8

SERVICE ENTRY SHEET (SES) NOTIFICATIONS

1. Click on Company Settings

2. Click on Network Notifications section

3. Click on Network Notifications section

4. Click on the check box beside the

required notifications

5. Enter your email address for each

notification

6. Click on Save

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TAX ID NUMBER

1. Click on Company Settings

2. Click on Company Profile

3. Click on the Business tab

4. Review the Tax Information section

5. Enter your Tax ID number (do not include

spaces or hyphens in this field)

6. Click on Save

10

REMITTANCE ADDRESS AND NOTIFICATIONS

1. Click on Company Settings

2. Click on Remittances

3. Review the EFT/Check Remittances

section

4. Click on Create and input your remittance

address

5. Review the Notifications section

6. Click on the check box beside the

notifications you would like to receive

7. Enter your email address for each

notification

8. Click on Save

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MANAGING USERS

With administrator access you can Manage Users and Manage User Roles for your Ariba Network account.

1. Click on Company Settings

2. Click on Users

Manage User Roles – Create new user roles:

3. Click on Create Role

4. Enter a Name for the new role

5. Select the Permissions for the new role

6. Select if the role can access either Specific customers or All customers

7. Click on Save

Manage Users – Create and assign new users:

8. Click on Create User

9. Enter the user’s email address as their login ID

10. Enter the user’s first and last name

11. Enter the user’s email address

12. Assign the user to the required user Role

13. Click on Done

14. If the user’s email domain does not match the one associated with your account, you will receive a warning prompt:

o Click on Yes

o Click on Done

15. The user will receive an email allowing them to define their own password for the Ariba Network.

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Orders and invoicing

Inbox

ORDER DETAILS

o Type

o Order Number

o Version number (use most recent)

o Customer Name

o Inquiries

o Ship To Address

o Ordering Address

o Order Amount

o Order Date

o Order Status

o Settlement

o Amount Invoiced

o Revision Type

MENU BUTTON

o Click on the Menu button to perform the

following;

o Show or hide inbox columns

o Group orders

o Export orders to Excel

o Change the date display

o Expand the number of

orders displayed

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ACTION BUTTON

o Click on the Actions button to perform the

following;

o Confirm or reject the entire

order

o Update line items

o Create a standard invoice,

credit memo or debit memo

o Hide an order

We recommend that you review the purchase order before selecting Confirm Entire Order or Reject Entire Order

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Searching for orders and invoices

ORDERS

1. Click on Inbox

2. Click on Search Filters

3. Enter the Order Number

o Must start with a capital C

(contract order) or capital P

(purchase order)

o Followed by two or three

zeroes

o Followed by the five or six

digit order number

o If applicable, followed by the

five digit release number

o Example: C00055849

(no release number)

o Example: C0005584900023

(with a release number)

4. Click on Exact number

5. Click on Search

o All matching orders will be displayed - click on the hyperlink of the most current version

INVOICES

1. Click on Outbox

2. Click on Search Filters

3. Enter the Invoice Number

4. Click on Exact number

5. Click on Search

An Order Number and/or Release Number are required to invoice in Ariba. Your order number will appear in the Ariba network

within 2-3 days upon completion of enablement. If you do not see your order after the timeframe provided, please contact your BC Hydro Representative.

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FINDING THE SHIP TO ADDRESS

Check each line item for the ship to address:

1. Click on Inbox

2. Click on the Order Number

3. Scroll down to the Line Items section

4. Click on Details

5. Refer to the Ship To section

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CONFIRMING A PURCHASE ORDER

Prior to submitting an invoice in Ariba, it is necessary to confirm your purchase order:

1. Click on Inbox

2. Click on the Order Number

3. Click on Create Order Confirmation

4. Select from the following options:

o Confirm Entire Order

o Update Line Items (partially

confirm the order)

o Reject Entire Order (please

discuss with your BC Hydro

representative prior to

rejecting the order)

If Update Line Items is selected

5. Click on Est. Delivery Date and select the

delivery date

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6. For each line enter the quantity you would

like to:

o Confirm

o Backorder or

o Reject

7. If required, click on Details to edit the

following fields:

o Unit price

o Comments (to describe edits

made)

8. Click on OK

o The proposed changes will

now be displayed on the

order confirmation.

9. Click on Next

10. Complete a final review of your changes:

o Click on Previous if

corrections are required

o Click on Submit to send the

confirmation to BC Hydro

o Click on Exit to cancel all

changes

BC Hydro will review and accept or reject all changes made.

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Submitting your invoice

CREATING THE INVOICE

Purchase orders must be confirmed prior to invoicing. Refer to the Confirming a purchase order section before invoicing.

1. Click on Inbox

2. Click on the Order Number

3. Review your order for accuracy

4. Click on Create Invoice

5. Enter the Invoice #

o Limited to 16 characters

o Capital letters and numbers

only

o No special characters or

spaces

6. Invoice Date will auto-populate

o BC Hydro pays 30 days from

date of receipt

7. Supplier Tax ID will auto-populate if this

has been inputted into your company

profile

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8. Scroll down to the Line Items section

9. Ensure the Include button is green

10. Update Quantity to match what is

confirmed for the order

o Enter “1” for contract orders

11. Unit Price will auto-populate

o Change to the pre-tax

subtotal for contract orders

12. Click on Update to auto-populate the taxes

13. Click on Add to Header

14. Click on Attachment to attach backup

documentation for contract orders

15. Click on Browse

16. Select your backup document

17. Click on Add Attachment

18. Click on Next

19. Review your invoice

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o Ensure it is accurate, and

matches the values in your

backup documentation

20. Click on Submit

INVOICE STATUS

Refer to your Outbox at any time to check your Invoice Status.

Status Description

Sent BC Hydro has RECEIVED and is processing the invoice

Approved BC Hydro has APPROVED the invoice

Paid BC Hydro has PAID the invoice

Rejected BC Hydro has CANCELLED the invoice

Failed The Ariba Network experienced a problem routing the invoice

TIPS FOR PURCHASE ORDERS

o When invoicing on a multi-line partial shipment

o Click on Include to deselect any lines that you are not shipping

o Taxes, freight and special charges

o Show on lines 100 (GST), 200 (PST) and 300 (freight or special charges)

o Make sure the freight and tax charges on these lines match your invoice

o Contact your BC Hydro representative if the purchase order does not include these charges

o These lines must be billed at the same time you bill your product

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Invoice cancellations and credits

CANCELLATIONS

If an invoice is cancelled by BC Hydro, the status will change to Rejected in your outbox

o You will receive a system notification from Ariba

o BC Hydro will email you with the reason within 3-5 business days

o Do not re-invoice BC Hydro until you have been advised of the reason

CREDITS

Follow these steps to issue a credit against an order:

1. Enter a negative value in Quantity

o It is always negative one (-1)

for contract orders

2. Enter a positive Unit Price

3. Click on Update

o The Unit Price from the

order and the Tax Amount

are auto-populated

If an error is made while you are submitting an invoice, please contact BC Hydro Accounts Payable to have it cancelled:

o Phone: 604 663 3572

o Email: accountspayable@bchydro.com (include ‘eInvoicing Cancellation Request’ in the subject line)

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Contract Payment Authorization (CPA)

INVOICING CPA’S WITH MULTIPLE PAGES

1. Click on the select all check box

2. Scroll to the bottom of the page

3. Click on Line Item Actions

4. Click on Edit

o A list of CPA’s that have not

been invoiced will be

displayed

5. Uncheck the CPA’s you do not want to invoice

6. Click on Done

7. Click on Next

8. Review your invoice summary

9. Click on Submit

CPA VERSION

Please select the newest version under Orders and Releases.

Ariba has a size restriction that limits the number of lines that can be stored under one contract order or blanket order release. If

you are unable to see new CPAs this may be the reason. For assistance, please contact AccountsPayable@bchydro.com

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Ariba Reporting

Reports can be created by Administrators and other users with the appropriate reporting permissions:

1. Click on Reports

2. Click on Create

3. Enter the report Title and Description

4. Select your Report Type (for example):

o Failed Invoice - Useful for

troubleshooting failed or

rejected invoices

o Invoice - Useful for tracking

invoices and monitoring

invoice volumes

5. Click on Next

6. Set the parameters for your report

7. Click on Submit

Reports can be downloaded in CSV format when the status is Processed.

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Early Payment Offers (EPOs)

EPOs explained

Our EPO program allows suppliers to take early payment in exchange for a discount.

All approved invoices are eligible. EPOs are easy to use, completely optional and can be accepted on an invoice-by-invoice basis.

Payment discounts are applied only to the EPOs you accept; if you don't want to accept the EPO, simply ignore the offer and your

invoice will be paid on your usual scheduled payment date.

o EPO discounts are based on the difference between the scheduled payment date and the early payment date selected. The

calculation takes into account the appropriate dollar discount rate and the number of day’s difference.

The earliest a discount can be taken is day 2 (due to the required processing time).

o EPOs can provide the following benefits to suppliers:

o Improved cash-flow control

o Typically lower rates than many alternatives (e.g., P-Card, asset-based lending, bank lines of credit)

o EPOs have no impact on the payment terms in your contract

o EPOs become available when invoices are approved in Ariba, and are communicated via:

o Email notification (see Enabling Notifications below)

o The Early Payments tab in Ariba (see the Viewing EPOs section below)

o Once an EPO payment is completed, Ariba will send a Notice of Payment Plan Cancellation email

o Please note that this is simply an auto-notification of the completion of the EPO

o Your actual payment has not been cancelled

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Viewing and accepting EPOs

ENABLING EPO NOTIFICATIONS

In order to receive EPO email notifications you must ensure it is enabled in Ariba.

1. Click on the Company Settings

2. Click on Accelerated Payments

o If this option is not available,

contact your account

administrator to provide you

with access

3. Ensure the two notifications are enabled

o Your organization will now

receive offers from BC

Hydro and other buyers you

connect with via Ariba

4. Enter up to three email addresses to

receive notifications (separated by a

comma, no spaces)

5. Click on Save

6. Click on Close

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VIEWING AN EPO

When an EPO becomes available, the designated contact(s) will receive a message in their Ariba Inbox.

1. Click on Inbox

2. Click on Early Payments

o This provides detailed

information on all available

BC Hydro EPOs

3. Click on the Payment ID number

4. A detailed schedule of payment dates and

the applicable discounts will be displayed:

o Payment Date: the selected

payment date by the

supplier

o Settlement Date: the actual

date of payment

o Scheduled Payment Date:

the original payment date (in

accordance with your

standard terms with BC

Hydro)

o Discount %: early payment

discount percentage

o Discount Amount: early

payment discount amount

o Settlement Amount: actual

payment amount

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ACCEPTING AN EPO

1. Select a Payment Date

2. Click on Accept Early Payment Offer

o An error message will

display if a Payment Date is

not selected

3. Review the details on the confirmation

page

4. Click on Done to return to the list of

available EPOs

BC Hydro will begin processing an EPO as soon as it’s accepted by a supplier.

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SETTING UP EPO AUTO-ACCEPTANCE

You can configure Ariba to allow for automatic acceptance of EPOs based on a set of parameters. If an EPO does not meet the

parameters, it can still be reviewed and manually accepted.

1. Click on Company Settings

2. Select Accelerated Payments

3. Click on Settlement

4. Click on Create in the Supplier Auto

Acceptance Rule section

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5. Define the parameters for EPO auto-

acceptance

o These rules will apply to all

your clients in Ariba

6. Enter a Name and Description

7. Enter the Effective Date and Rule End

Date

8. Enter the Amount (low) and Amount

(high) for the transaction amount

9. Enter the APR (low) and APR (high) for

the transaction APR amount

10. Click on Yes for Active?

11. Click on OK

VIEWING UPCOMING PAYMENTS

1. Click on Inbox

2. Click on Scheduled Payments

3. Click on Payment Proposal

o Detailed information for each

payment will be listed

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CASH OPTIMIZER

Use the Cash Optimizer tool to efficiently manage your EPOs to meet working capital requirements.

1. Click on Inbox

2. Click on Early Payments

3. Click on Use Cash Optimizer

4. Enter the required amount into Working

Capital Needed

5. Enter the Need by Date

6. Click on Recommend

A list of invoices recommended for early payment will be displayed – providing you the required working capital with the least

amount of discount.

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EPO FAQ

Question Answer

I have contractual terms with BC Hydro, reflected in my invoices. Will EPOs affect my

individual payment terms? No, they will not.

Do I need to change the way I invoice to take advantage of EPOs?

Not if you are already submitting your invoices through Ariba.

Which invoices are eligible for a discount?

All approved invoices are eligible for discount

The last date a discount can be taken is on the 27th day of your net 30 payment term

Is the discount rate fixed? Once you accept an EPO, the discount rate will not change

I don’t want to manually review every EPO. Is there an easier way to accept EPOs?

You can set up auto-acceptance rules in Ariba based on the APR you are willing to accept

It also allows you to define limits to dates and values

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Quick Contact Guide

Query Contact

Do you have questions related to:

o Invoicing

o Payments

o Early Payment Offers (EPO)

o eInvoicing setup and training

BC Hydro Accounts Payable Helpdesk

o 604 663 3572

o AccountsPayable@bchydro.com

Where can I find information about electronic invoicing?

BCHydro.com o Go to Electronic invoicing for suppliers

Ariba Supplier Information Portal o Click on Company Settings on the Ariba home page

o Click on Customer Relationships

o Click on Supplier Information Portal in the Current Relationships tab

Do you have business process issues, including:

o Cancelled invoices

o Orders not in Ariba

o Invoices not paid

o Work inspections required

Your BC Hydro representative

o The person who ordered the work

o The invoice approver, or

o Your BC Hydro representative

Do you have Ariba account Issues?

Ariba Helpdesk

o Click on Help Center on the Supplier Login page

o Click on Support

o From the Support Center you can request a phone call or email, or

participate in a live chat with an Ariba representative

Have you forgotten your Ariba account user name or password?

Supplier Login page o Click on Having trouble logging in?

o Follow the directions to reset your user name or password