The greatest form of marketing is via word-of-mouth referrals and recommendations are priceless.

A business may have excellent products, but ultimately referrals and recommendations are given as a result of outstanding customer service.

AM’s annual ‘Dealer Recommended’ programme allows our readers to have their say about the companies they believe offer the best service.

We have received hundreds of opinions via an extensive research programme conducted among AM’s audience.

The automotive business sectors highlighted for 2015 are finance, GAP insurance, warranty, paint protection, service plans and auctions and remarketing.

The auctions and remarketing sector saw BCA recommended by AM readers.

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AM readers recommend their top suppliers

AM DEALER RECOMMENDED

As the UK and Europe’s market leader, BCA helps dealers to meet the needs of their retail customers. As the largest used-vehicle

marketplace, BCA is able to fulfil buyers’ sourcing needs with a wide volume and diversity of stock and is the first choice for franchised dealers, independent dealers, light commercial vehicle dealers, car supermarkets and used-vehicle traders.

BCA’s remarketing programme delivers volume and choice for buyers and speed, efficiency and market-leading returns for sellers. With BCA Live Online delivering even more buying power,

BCA Appraisal and Autograde ensures vehicles are accurately appraised and graded. BCA Assured checks are powered by the AA, building buyer confidence.

BCA sets the pace for online sales, offering a choice of routes to market with Live Online, Bid Now, Buy Now, and e-Auction, meaning BCA is operating 24/7, 365 days a year. Key e-sales enablers include the award-winning cloud-based BCA Dealer Pro service, BCA Video Appraisals and BCA Auction View, a sophisticated search engine that brings sellers and buyers together in the digital space.

BCA fully embraces mobile technology, allowing our customers to trade on the move and pay online.

With Tradeouts and Autos On Show recently joining BCA, the company continues to develop innovative digital solutions to offer premium services to both buyers and sellers to improve their overall experience.

BCA Dealer Pro – profit from part-exchanges BCA has developed a unique set of tools to help dealers maximise the benefits from the part-exchange process. BCA Dealer Pro is a cloud-based and iPad solution designed by BCA to help retailers control and manage vehicle appraisals, provide accurate valuations and manage part-exchange inventory

Serving the needs of buyers and sellers BCA’s technology-led products deliver choice for buyers and speed, efficiency and market-leading returns for sellers

“To maximise the profit from part-exchange vehicles, it is critical to appraise them consistently and accurately”Guy Thomas, BCA

Advertisement feature Auctions and re-marketing

and vehicle disposals – and as a result, sell more vehicles.

Dealer Pro integrates with dealer systems, such as lead management and provenance systems, to improve overall dealer efficiency, and enable all data captured to be used in any sales channel.

Guy Thomas, BCA head of product development, said: “To maximise the profit from part-exchange vehicles, it is critical to appraise them consistently and accurately, ensuring the selling customer feels confident both in the process and the valuation.

“When margins are tight and profit opportunities are at a premium, it is critical to instil good practice into the part-exchange process. Over-valuations are regularly caused by poor condition

BCA Assured is powered by the AA

Serving the needs of buyers and sellers BCA’s technology-led products deliver choice for buyers and speed, efficiency and market-leading returns for sellers

Email: customerservices@bca.com Web: bca.co.uk Phone: 0844 875 3480

New BCA Auction View goes live The new BCA Auction View is now live, delivering a faster and more efficient stock locator for buyers. Potential buyers can search through the huge range of vehicles on offer at BCA more efficiently than ever, choosing the right vehicle for their needs from the 13,000 or more typically on offer.

The new BCA Auction View utilises ‘free text’ search capabilities, as used by Google, and draws on best practice and design as demonstrated by such companies as eBay, BBC and House of Fraser. It features a consumer-styled user interface with mileage sliders, date calendars and a dynamic make/model selector, with instant updating of results as customers search.

BCA worked closely with buyers on design and functionality and each

updated version features a feedback button, meaning Auction View is designed with customers, rather than with customers in mind.

The enhancements have made significant strides to streamline and enhance the search function, removing clicks and reducing the time to display results, which now load in under one second – some six times faster – with a typical search process now four times faster than previously.

The new Auction View is just one of a series of digital enhancements that BCA is introducing, with a new appraisal tool currently in development to deliver higher quality images and more concise condition reports.

BCA Auction View allows potential buyers to search through the range of vehicles on offer more efficiently

not being picked up at the time, or the specification being mis-described. This can make an expensive deal that could still be having ramifications weeks or even months down the line. Undervalue the car, however, and the deal may be lost completely.”

BCA Dealer Pro allows retailers to be transparent with customers as they capture the condition of the incoming part-exchange car via an iPad, with auto grading to NAMA standard and real-time BCA Market Price valuation data.

BCA Partner Finance BCA’s innovative BCA Partner Finance service helps independent car and van dealers to secure incremental funding, allowing them to expand their retail operations. BCA Partner Finance was the first finance product launched that was specifically designed for the UK remarketing sector.

BCA Partner Finance funds the whole auction purchase, including fees and VAT where applicable, and interest is charged at a competitive flat rate – equivalent on

average to about £2 a day – with cars and vans funded using the scheme.

Notably the service is generating incremental value and volume into the remarketing sector as buyers joining the scheme typically increase their average purchase value by about 20% and purchase up to 40% more vehicles. BCA works closely with customers to ensure they are maximising the benefits of the scheme.

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The key feedback from customers has been that BCA Partner Finance is both good value and easy to use with minimal administrative headaches, allowing dealers to get on with the profitable business of sourcing and retailing used vehicles.

• Get easy access to stock funding from a trusted partner who

understands your business.

• Buy vehicles in any of our auctions - physical and online.

• We’ll fi nance the whole deal, 100% of vehicle price plus fees,

transportation and even the VAT.

• Covers not just cars but also LCVs purchased at BCA (UK mainland),

with no age or mileage limits.

• You can drive away on the day and you have up to 120 days to pay.

• Improve cash fl ow, buying power, choice and profi tability.

Helping you grow your business.

bca.co.uk/partnerfi nance

BCA Partner FinanceBCA lets you buytoday and pay later.