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WINTER 2010

Provide priority code MNJGA19 and save 10% on your ASQ Quality Press order and enjoy free shipping! To receive this special discount, you must call 800-248-1946. This special offer is only good through February 28, 2010, and is not valid on previous purchases and cannot be combined with any other offer.

For our complete portfolio of books, visit www.asq.org/quality-press.*Prices listed in this catalog are subject to change without notice.

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cERtiFicAtiON HANdbOOks . . . . . . . . . . 6

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Thanks to globalization

and rapid advances

in technology, today’s

manufacturing environment

is increasingly competitive.

Manufacturers need to

stay focused on finding

new ways to design,

produce, sell, and deliver

products—all while cutting

costs. Created to help

manufacturers reach their

goals, this resource guide

contains the hottest titles

in manufacturing from

ASQ Quality Press.

1PLEASE CALL 800-248-1946 TO RECEIVE THIS SPECIAL OFFER!

Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits, Second EditionPaul C. Palmes

This book is for the novice internal auditor to provide an easy-to-understand method for conducting a highly effective audit. By combining a series of general questions drawn from many elements of the ISO 9001:2008 standard with a cross-reference guide to particular elements such as purchasing, design,

production control, and calibration, the methods presented in this book offer a practical and uncomplicated starting point for any first-time auditor.

152 pages. 6 x 9 softcover. 2009 item: H1348Member Price: $25.00list/Forum/division Price: $42.00

The Internal Auditing Pocket Guide: Preparing, Performing, Reporting and Follow-up, Second EditionJ.P. Russell

This best seller is fully updated and expanded! This easy-to-use pocket guide summarizes all the steps necessary to complete an internal audit. New and updated sections reflect new techniques, ISO 19011 thinking, and the

approach to new standards. The condensed format of this book makes it a good tool to use when training others how to perform an internal audit and is appropriate for those who have no prior knowledge of audit principles or techniques.

224 pages. 3½ x 5½ spiralbound. 2007 item: H1300Member Price: $15.00list/Forum/division Price: $25.00

The Management System Auditor’s HandbookJoe Kausek

Meant for both new and experienced auditors, The Management System Auditor’s Handbook provides a detailed and structured examination of the audit process. Unlike other audit books on the market, this

handbook gives the auditor sufficient understanding of the intent, techniques, and specific strategies for auditing, allowing for the development of an audit program that is uniquely fitted to the auditor’s industry, processes, and company culture.

432 pages. 7 x 10 hardcover. 2006item: H1267Member Price: $73.00list/Forum/division Price: $121.00

ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third EditionJ.P. Russell and Dennis Arter

This updated pocket guide translates ISO 9001:2008 into easy-to-understand words. Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section. Ideal for handing out to existing and new employees, this pocket guide can also be

used as supplemental study material for ISO 9001 training courses.

72 pages. 3½ x 5½ spiralbound. 2009 item: H1344Member Price: $15.00list/Forum/division Price: $25.00

ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third EditionAnne W. Phillips

This book will help managers, management representatives, internal audit coordinators, and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2008 while also adding

significant, measurable value to the organization’s bottom line.

176 pages. 6 x 9 softcover. 2009item: H1349Member Price: $25.00list/Forum/division Price: $42.00

Succeed With Productivity and Quality: How to Do More With LessImre Bernolak

This book is the culmination of inter-firm comparisons done by the author of more than 4,000 companies in more than 100 different industries. These productivity analyses and comparisons all show that virtually every organization, even the best, can learn from their competitors and counterparts,

as well as from self-analysis, about how to achieve more and better through improved organization and utilization of their resources.

264 pages. 6 x 9 hardcover. 2010 item: H1370Member Price: $34.00list/Forum/division Price: $56.00

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Provide priority code MNJGA19 and save 10% on your ASQ Quality Press order and enjoy free shipping! To receive this special discount, you must call 800-248-1946. This special offer is only good through February 28, 2010, and is not valid on previous purchases and cannot be combined with any other offer. For our complete portfolio of books, visit www.asq.org/quality-press. *Prices listed in this catalog are subject to change without notice.

2

Get It Right: A Guide to Strategic Quality SystemsKen Imler

This book teaches where and how to start strategically planning a quality system. It also provides ways to create, evaluate, and/or reengineer an existing quality system. It has a strategic emphasis and management overview that distinguishes it from most quality assurance, quality control,

and tactical references. The book is designed to be applied by both regulated and non-regulated companies.


Quality Audits for Improved Performance, Third EditionDennis R. Arter

This book is an excellent reference for learning and applying basic quality auditing principles. Examples and checklists throughout the book help make this one of the best single-source reference guides. Quality practitioners, registrars,

and those preparing for certification exams will find this book useful. The new edition expands on established techniques and addresses both internal and supplier auditing as it relates to any quality management system, including ISO 9001, GMP, automotive, and others.


The Process Auditing and Techniques Guide, Second EditionJ.P. Russell

This book focuses on the methods and techniques of conducting internal and external process audits. Learn how to apply PDCA and ACDP techniques, prepare process flow and tree diagrams, determine process effectiveness, and compose an audit report assessing compliance, controls,

risk, and process optimization. This guide is ideal for individuals who have a general understanding of auditing techniques.

150 pages. 3½ x 5½ spiralbound. 2010item: H1346Member Price: $15.00list/Forum/division Price: $25.00

How to Audit the Process-Based QMSDennis R. Arter, John E. (Jack) West, and Charles A.Cianfrani

This book is an excellent resource for internal auditors and is perfect for novice auditors or those who need a refresher on the fundamentals of auditing. The book can be used as a guide to establishing a new audit program or updating one

that has been operational for some time.

224 pages. 6 x 9 hardcover. 2003 item: H1028 Member Price: $37.00 list/Forum/division Price: $63.00

The Process Approach Audit Checklist for ManufacturingKaren Welch

This manual was developed to assist anyone involved with conducting or planning quality system audits. It focuses on the manufacturing sector to cover common processes such as production, management, customer-related, design and development, training, purchasing, etc.

128 pages. 6 x 9 softcover. 2005 item: H1244 Member Price: $29.00 list/Forum/division Price: $49.00

After the Quality Audit: Closing the Loop on the Audit Process, Second EditionJ.P. Russell and Terry Regel

This second edition goes beyond the quality audit process to thoroughly examine how to initiate appropriate corrective or preventive actions. The book’s focus is on defining problems, making sure the problems are understood, ensuring that the

solutions work, and effectively managing the audit program.


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Root Cause Analysis: Simplified Tools and Techniques, Second Edition

Bjørn Andersen and Tom Fagerhaug

This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a

general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure it is applied properly, and different forms and templates. The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.

240 pages. 8½ x 11 softcover. 2006item: H1287Member Price: $35.00list/Forum/division Price: $58.00

Mapping Work Processes, Second EditionBjørn Andersen, Tom Fagerhaug, Bjørnar Henriksen, and Lars E. OnsøyenThe peerless best seller is finally updated! It remains a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close. The mapping techniques have

been updated, the mapping exercise itself is put into a larger context, and organizational examples are used throughout to help readers understand real-life applications of the material presented. Example case studies are included to deepen your understanding.

112 pages. 8½ x 11 softcover. 2008 item: H1170Member Price: $30.00list/Forum/division Price: $50.00

Business Process Improvement Toolbox, Second EditionBjørn Andersen

This best seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently

working on improving various aspects of how things are done, large and small, is the key to success for any organization.


Dare to Be Different!: Reflections on Certain Business PracticesJames L. Lamprecht and Renato Ricci

Authors Lamprecht and Ricci have pooled their cumulative 40 years of consulting in quality management and employment in various business environments to cut through the fads and take a hard look at the true results of certain business practices from the past few decades. The authors

use their observations of more than 500 organizations worldwide to offer their views on what does not seem to work or work very well.


Making Change Work: Practical Tools for Overcoming Human Resistance to ChangeBrien Palmer

This book will help your organization prepare for and successfully implement change. It addresses buy-in, acceptance, motivation, anticipation, fear, uncertainty, and all the other messy human considerations that cause

change to fail in the real world. It will help your organization make change successful.


SPC for Right-Brain Thinkers: Process Control for Non-StatisticiansLon Roberts

The guiding principle in writing this book was to make SPC accessible to that large group of individuals who would readily characterize themselves as right-brain thinkers. The challenge that right-brain thinkers face in

understanding and applying SPC goes beyond the math. The book is also intended to serve the information needs of those who either own or work within the job processes wherein SPC is applied.


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Root Cause Analysis: The Core of Problem Solving and Corrective ActionDuke Okes

This book provides detailed steps for how to solve problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. The primary focus is on solving repetitive problems, rather than performing investigations for major incidents/accidents. The book

focuses not on statistics, but instead on the logic of finding causes.


The Making of a World-Class OrganizationDavid Spong and Debbie Collard

Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into

excellence and the Baldrige journey that Spong and Collard have mastered (and applied at Boeing) have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability.


A Practical Application of Supply Chain Management PrinciplesThomas Schoenfeldt

This book shares the principles of supply chain management and shows how, when done well, they can give an organization a competitive advantage. It is written based on

practical experiences of the author in relating them to industry principles. This book can be used as a textbook for business education or as a reference book for businesses that recognize the need to change the way they manage their processes. The principles discussed have been proved to work and create value-added results in many different industries.


Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process, Second EditionPeter Merrill

Author Peter Merrill takes you sequentially through the activities required to lead a lasting change, from vision to final realization. More important, he stresses the balance between process improvement and people improvement. In addition, Merrill supplies examples showing you what went wrong with

other organizations and the successful course of corrections they made. Merrill captures many of the developments of the intervening years since the first edition of this book, particularly Six Sigma and lean.


Innovation Generation: Creating an Innovation Process and an Innovative CulturePeter Merrill

For successful innovation, an organization needs its people to be well connected, which is exactly what a highly developed quality management system can do. This book shows that quality management and its associated

efficiencies does not necessarily have to drive out the “thinking time” that is so critical to innovation. Learn to become an innovative organization that enables information to flow freely between people, and also enables information to flow freely to and from external organizations.


The Quality Toolbox, Second EditionNancy R. Tague

The Quality Toolbox gives quality practitioners a choice of a variety of tools for dealing with the wide variety of situations that occur on the road to continuous improvement. It includes a variety of matrices and flowcharts; data collection and analysis

tools; tools for planning; tools for analyzing processes and discovering root causes; different forms of brainstorming; and other tools for generating, organizing, and evaluating ideas. In short, the means to accomplish change.


NEWNEW

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ONAsq certification o

ASQ certification is a formal recognition by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specified body of knowledge. No matter where your career takes you, ASQ certifications are internationally accepted and recognized.

Certifications for the Manufacturing Industry

• Biomedical Auditor

• Calibration Technician

• HACCP Auditor

• Manager of Quality/Organizational Excellence

• Pharmaceutical GMP Professional

• Quality Process Analyst

• Quality Technician

• Quality Inspector

• Quality Engineer

• Quality Auditor

• Reliability Engineer

• Six Sigma Black Belt

• Six Sigma Green Belt

• Software Quality Engineer

Gain new skills, advance your career opportunities, and increase your earning potential by applying for an upcoming ASQ certification exam.

upcoming Exam date: June 5, 2010Application deadline: April 16, 2010

• Calibration Technician

• Pharmaceutical GMP Professional

• Quality Auditor

• Quality Engineer

• Quality Improvement Associate

• Quality Process Analyst

• Six Sigma Green Belt

• Software Quality Engineer

VISIT www.asq.org/certification FOR MORE INFORMATION ON ASQ CERTIFICATIONS OR TO REGISTER.


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The Certified Quality Engineer Handbook, Third EditionConnie M. Borror, editor

This third edition provides the quality professional with an updated resource that exactly follows ASQ’s Certified Quality Engineer (CQE) Body

of Knowledge. This handbook can be used in preparation for the CQE exam or as a reference text for

professional development.


The Certified Software Quality Engineer HandbookLinda Westfall

This new handbook is a valuable resource for ASQ’s Software Quality Engineer certification. Guidance in this book is given on software quality development and implementation, software inspection, testing, verification and validation, configuration management,

the management and maintenance of quality processes and methods, and much more! This is the perfect resource for any software quality engineer.


Fundamental Concepts for the Software Quality Engineer, Volume 2Sue Carroll and Taz Daughtrey

This volume provides selected articles gathered from the last five volumes of Software Quality Professional, a peer-reviewed quarterly publication that applies quality principles

to the development and use of software and software-based systems. This collection of articles provides you with insights from authors worldwide, which is vital in today’s global economy. This book follows the categories of the ASQ Certified Software Quality Engineer Body of Knowledge. Software engineers should use this book to broaden their knowledge in several important aspects of software quality.


The Certified Reliability Engineer HandbookDonald W. Benbow and Hugh W. Broome

This handbook’s chapters and sections match the Body of Knowledge specified for ASQ’s Reliability Engineer certification. It provides reliability

engineers with the theory and tools needed to meet ever-increasing reliability requirements, which includes

design review and control; prediction, estimation, and apportionment methodology; failure mode and effects analysis, the planning, operation, and analysis of reliability testing and field failures; understanding human factors in reliability; and the ability to develop and administer reliability information systems.


The Certified Quality Inspector HandbookH. Fred Walker, Ahmad K. Elshennawy, Bhisham C. Gupta, and Mary McShane Vaughn

This handbook is a reference for quality inspectors and quality inspectors-in-training, as well as a comprehensive reference for those individuals preparing to take the ASQ Certified Quality Inspector exam. Examples and problems used

throughout the handbook are thoroughly explained, algebra-based, and drawn from “real-world” situations encountered in the quality profession.


Quality Engineering Handbook, Second EditionThomas Pyzdek

The second edition is completely revised to reflect the latest changes to the ASQ Certified Quality Engineer (CQE) Body of Knowledge. This handbook covers every essential topic required by the quality engineer for day-to-day practices

in planning, testing, finance, and management. It thoroughly examines and defines the principles and benefits of Six Sigma management and organization and is most suitable as a guide to preparing for the CQE exam.

744 pages. 8½ x 11 hardcover. 2003item: P1139Price: $185.95

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7PLEASE CALL 800-248-1946 TO RECEIVE THIS SPECIAL OFFER!CER

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OKSThe Certified Six Sigma Black Belt Handbook, Second Edition

T.M. Kubiak and Donald W. Benbow

This second edition has been updated and revised to reflect the most recent Six Sigma techniques, and to match the ASQ Certified Six Sigma Black

Belt Body of Knowledge. The primary audience for this book is the individual preparing to sit for the Six

Sigma Black Belt certification exam, however, a secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book.


The Certified Six Sigma Green Belt HandbookRoderick A. Munro, Matthew J. Maio, Mohamed B. Nawaz,

Govindarajan Ramu, and Daniel J. Zrymiak

This reference manual will help those interested in passing the ASQ certification exam for Six Sigma Green Belts, those who may need to train

future Green Belts, and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects. From lean and project management to statistics and data analysis, the DMAIC process is explained in a clear and insightful manner.


Six Sigma for the New Millennium: A CSSBB Guidebook, Second EditionKim H. Pries

This book is designed to walk the reader through the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK) at a medium level of detail. It follows the nine sections

of the BoK exactly, from enterprise-wide deployment, organizational process management and measures, and team management, to detailed coverage of each stage of the DMAIC process. New to this edition is material that shows the Black Belt candidate how to work through some standard statistical tests—just the kind he or she might expect to see on the certification exam.

456 pages. 8½ x 11 softcover. 2009 item: H1359Member Price: $58.00list/Forum/division Price: $97.00

The ASQ Auditing Handbook, Third EditionJ.P. Russell, editing director

This best-selling handbook is organized to correspond exactly with the ASQ Certified Quality Auditor (CQA) Body of Knowledge. It provides practical guidance for system and process auditors and has comprehensive

coverage for nearly every aspect of the audit function. Though a valuable resource for studying for the CQA exam, it is also meant to be the single source for quality, environmental, safety, and health auditors; audit managers; audit teams; and other professionals in the field.


The Certified HACCP Auditor HandbookASQ Food, Drug, and Cosmetic Division

This handbook assists the certification candidate to prepare for the CHA exam. This volume incorporates most of the resource material that was first published in The Quality Auditor’s HACCP Handbook, and

includes new chapters covering the HACCP audit, the HACCP auditor, and quality assurance analytical tools.


The Biomedical Quality Auditor HandbookASQ Biomedical Division

Written by a team of qualified professionals from the medical device industry, The Biomedical Quality Auditor Handbook is a reference source for the application of quality auditing principles to the biomedical industry, including coverage

specifically pertaining to medical devices. It focuses on the understanding of domestic and international concepts and principles of biomedical quality auditing, and includes information on related regulations, directives, standards, and guidance. It is a valuable reference for biomedical professionals who want to execute better audits for medical devices and gain basic knowledge of biomedical technical areas and regulatory requirements.


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The Metrology HandbookJay Bucher, editor

Developed as a practical reference for metrology and calibration professionals, this handbook provides a foundation for understanding basic metrology and calibration principles and practices, and is appropriate for those with intermediate or advanced experience

seeking to increase their knowledge. This book has been compiled by experts in the field to serve as a single resource for metrology and calibration professionals. Many of the topics listed in the ASQ Certified Calibration Technician (CCT) Body of Knowledge are presented.

560 pages. 7 x 10 hardcover. 2004item: H1215 Member Price: $77.00 list/Forum/division Price: $127.00

The Certified Quality Technician HandbookDonald W. Benbow, Ahmad K. Elshennawy, and

H. Fred Walker

This book covers all of the topics listed in the Certified Quality Technician Body of Knowledge. Whether you

want to brush up on skills needed in your profession, or review material before taking the Certified Quality Technician exam, this guide can help. This guide can also help an engineer or quality professional brush up on skills required for one’s job due to newly assigned responsibilities.


The Quality Improvement Handbook, Second EditionASQ Quality Management Division; John E. Bauer,

Grace L. Duffy, Russell T. Westcott, editors

This book is for anyone who wants to improve themselves and/or their organization. It is particularly salient for those at the beginning stages

of learning about the history, concepts, and tools of quality. In addition, the content of this book is structured exactly to follow ASQ’s Certified Quality Improvement Associate (CQIA) certification Body of Knowledge.


The Certified Quality Process Analyst HandbookEldon H. Christensen, Kathleen M. Coombes-Betz, and Marilyn S. Stein

This handbook was developed to assist those preparing for the Certified Quality Process Analyst certification. It is perfect for both recent graduates and those with work experience who

want to expand their knowledge of quality tools and processes.


The Certified Manager of Quality/Organizational Excellence Handbook, Third EditionRussell T. Westcott, editor

This updated book is the most comprehensive preparatory guide for the ASQ Certified Manager of Quality/Organizational Excellence exam. The supplemental section contains sample test questions similar to those

on the actual exam. It provides a thorough understanding of the principles, terms, and concepts of quality management. This new edition provides comprehensive guidance for process improvement, describes tools and techniques to drive change, emphasizes sound management principles that have relevance even beyond the quality field, and can be a primer for new leaders and a go-to manual for experienced professionals.


The Quality Calibration Handbook: Developing and Managing a Calibration ProgramJay L. Bucher

This book is about how to design, implement, maintain, and continuously improve a quality calibration system, with all the required documentation, traceability, and known uncertainty for

each item of test equipment owned and used by any company, large or small. It will benefit companies that want to implement a program and also those that already have one in place. This book explains why a quality calibration system can be the difference between life and death, success and failure, and most important to shareholders and boards of directors, profit and loss.


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ANLean for Service Organizations and Offices:

A Holistic Approach for Achieving Operational Excellence and ImprovementsDebashis Sarkar

Many of the principles discussed in this book are based on the author’s experience in lean implementation. This

book is light on theory and heavy on application, exactly what’s needed for a holistic and comprehensive lean transformation.

248 pages. 7 x 10 softcover. 2008 item: H1316 Member Price: $42.00 list/Forum/division Price: $69.00

5S for Service Organizations and Offices: A Lean Look at ImprovementsDebashis Sarkar

This book is based on the author’s experience in catalyzing an enterprise wide 5S implementation in India’s largest private sector bank, spread across more than 700 locations not only in India but also

in places such as Canada, Singapore, Dubai, and London. The book is based on all that he applied and learned during this massive rollout. The principles can be applied to manufacturing companies, offices, education institutes, and hospitals that wish to adopt 5S to its full potential.

144 pages. 7 x 10 softcover. 2006item: H1271 Member Price: $31.00 list/Forum/division Price: $52.00

Lean Production Simplified: A Plain-Language Guide to the World’s Most Powerful Production System, Second EditionPascal Dennis

This book is a plain language guide to the lean production system written for the practitioner by a practitioner. It delivers a comprehensive insider’s view

of lean manufacturing. It covers each of the components of lean within the context of the entire lean production system.

208 pages. 7 x 10 softcover. 2007item: P1284Price: $36.95

Lean Kaizen: A Simplified Approach to Process Improvements

George Alukal and Anthony Manos

The intended audience for this book is any quality or operational professional who wants to start their lean journey or enhance their career opportunities. After

reading this book, any reader will have a foundation of what is understood today as “lean.” All the examples of kaizens presented in the book are from the authors‘ experience associated with real lean transformations. In addition, the forms, figures, and checklists included as part of this book and also on the accompanying CD-ROM can be customized and used in the readers’ own lean journey when they perform kaizens.


Value-Driven Channel Strategy: Extending the Lean ApproachR. Eric Reidenbach and Reginald W. Goeke

Augmenting lean thinking with a more robust and substantial customer value basis makes it even more powerful when applied to the organization’s value

stream. This book unleashes the principles of lean thinking as a strategic tool to do just this. The book will challenge managers from a number of distinct organizational areas to think about the way they view their business.

192 pages. 6 x 9 softcover. 2006item: H1253 Member Price: $38.00 list/Forum/division Price: $64.00

Made-to-Order LeanGreg Lane

This book is specifically geared for manufacturers that have hundreds to thousands of active part numbers with few or no ongoing forecasted volumes, and for job shops that build only to order. The primary focus is eliminating

non-value-added activities and instituting improvements on the most repetitive jobs—a strategy that gives you more time to produce your low-volume work or one-offs.

209 pages. 8½ x 11 softcover. 2007 item: P1315 Price: $52.95

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Six Sigma for the Office: A Pocket GuideRoderick A. Munro

Six Sigma principles are used in nearly every industry to reduce waste and improve performance. Specifically written for those at the Green Belt level, this book will help explain the Six Sigma tools and show how they apply to those

working in an office. All of the examples in the book are taken from the office environment, so office workers will easily identify and be able to apply these tools in their own jobs.


Applied Statistics for the Six Sigma Green Belt, Revised EditionH. Fred Walker and Bhisham C. Gupta

Applied Statistics for the Six Sigma Green Belt is a desk reference for Six Sigma Green Belts or beginners who are not familiar with statistics. This book will serve as an excellent instructional tool developing a strong understanding of basic

statistics including how to describe data both graphically and numerically. Its specific focus is on concepts, applications, and interpretations of the statistical tools used during, and as part of, the DMAIC process.


Statistical Quality Control for the Six Sigma Green BeltBhisham C. Gupta and H. Fred Walker

This second book in a four-book series directed toward Six Sigma Green Belts focuses on statistical quality control (SQC), and covers such topics as: sampling, process set-up/verification and pre-control, control charts for variables and

attributes, cumulative sum and exponentially weighted moving average control charts, process capability indexes, measurement systems analysis, and acceptance sampling. Guidance is also given on the use of Minitab and JMP in doing these various SQC applications.


Process Improvement Using Six Sigma: A DMAIC GuideRama Shankar

The purpose of this book is to provide the practitioner with the necessary tools and techniques to implement a systematic approach to process improvement initiatives using Six Sigma methodology. This guide takes readers through the five phases of Six Sigma methodology, define-measure-analyze-improve-control (DMAIC), in five clearly written and easy-to-

understand sections. You learn each phase’s purpose and what activities to perform in each.


Transactional Six Sigma for Green Belts: Maximizing Service and Manufacturing ProcessesSamuel E. Windsor

This book will give readers a better understanding of the flow of the Six Sigma process, what tools to use when, and the proper way to use each tool. Author Sam Windsor looks

specifically at the tools that the Six Sigma Green Belt is expected to use, explains the purpose of each, and provides examples that are designed to provoke thoughts for possible application. Readers will also learn about process measures, measuring process capability, relating inputs to outputs, optimizing processes, and holding gains.


Six Sigma in the Pharmaceutical Industry: Understanding, Reducing, and Controlling Variation in Pharmaceuticals and BiologicsBrian K. Nunnally and John S. McConnell

This book provides those in the pharmaceutical industry with a practical guide that focuses on core concepts

and their implementation. Offering more than just a set of tools, the authors describe the approaches and techniques responsible for their own significant success, and in doing so offer a complete operating philosophy for improving cost efficiency in the pharmaceutical industry.


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MASix Sigma Marketing: From Cutting Costs to Growing

Market ShareEric R. Reidenbach

Six Sigma Marketing challenges the way both the Six Sigma community and the marketing area think about business and the way they currently do business. It does so by providing a detailed and structured approach—one that is entirely data driven—to unleash the power of Six Sigma on the crucial need for revenue growth.


Applied Data Analysis for Process Improvement: A Practical Guide to Six Sigma Black Belt StatisticsJames L. LamprechtThis book is intended for the ever-growing number of Black Belts (as well as uncertified others) who would like to understand how data can be analyzed. Many courses introduce participants to an array of statistical

techniques, leaning heavily on statistical software packages. Although it is true that one can simplify statistical principles, learning how to interpret results produced by any statistical software requires the understanding of statistics that this book concisely provides.


The Executive Guide to Understanding and Implementing Lean Six SigmaRobert M. Meisel, Steven J. Babb, Steven F. Marsh, and James P. Schlichting

This book provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives,

personnel new to quality, or organizations interested in introductory information on quality and process improvement. This is a helpful guide on implementing and optimizing an integrated Lean Six Sigma approach focused on realizing return value and bottom-line impact.

104 pages. 6 x 9 softcover. 2007item: H1303 Member Price: $19.00list/Forum/division Price: $32.00

Six Sigma for the New Millennium: A CSSBB Guidebook, Second EditionKim H. Pries

This book walks the reader through the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK) at a medium level of detail. It follows the nine sections of the BoK exactly, including enterprise-wide deployment, organizational process management and measures, team

management, and detailed coverage of each stage of the DMAIC process. New to this edition is material that shows the Black Belt candidate how to work through some standard statistical tests.


Project Portfolio Selection for Six SigmaWilliam D. Mawby

The methods presented in this book will concentrate on the proper selection of Six Sigma projects. Implementing specific project selection methods will put your Six Sigma program on a sound financial basis to ensure that it continues to be your company’s “go-to” approach.


Human Sigma: Managing the Employee-Customer EncounterJohn H. Fleming and Jim Asplund

Human Sigma has an exciting new method for managing customer-employee relations that increases both productivity and profitability. It incorporates cutting-edge

research in the neurosciences and behavioral economics—including brain imaging research into customer’s emotional connections to the companies they love—with proven techniques for improving work force performance and revenues generated from existing customers. This practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high-value customers, and enhance organizational performance.


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ANSI/ISO/ASQ Q9004-2009: Quality management systems — Managing for the sustained success of an organization

46 pages. 8½ x 11 softcover. 2009item: t864item: t864E PdFMember Price: $84.00list/Forum/division Price: $105.00

SAE T9100 Revision C: AS9100C Quality management systems190 pages. 7 x 10 softcover. 2009item: t9100cPrice: $67.00

ISO/TS 16949:2009: Quality management systems52 pages. 8½ x 11 softcover. 2009item: t863Price: $138.00

ANSI/ISO/ASQ QE19011S-2008: Guidelines for management systems auditing — U.S. version with supplemental guidance added 70 pages. 8½ x 11 softcover. 2008 item: t853Member Price: $129.00list/Forum/division Price: $161.00

ISO 9001:2008 Explained, Third Edition Charles A. Cianfrani, John E. “Jack” West, and Joseph J. Tsiakals

This book explains the meaning and intent of the requirements of ISO 9001:2008 and discusses the requirements as they relate to each product category. Where appropriate, it elaborates on why the requirements are important. It includes a list of typical audit-type questions that an organization may

use to appraise compliance with the requirements.


Cracking the Case of ISO 9001:2008 for Manufacturing: A Simple Guide to Implementing Quality Management in Manufacturing, Second EditionJohn E. (Jack) West and Charles A. Cianfrani

Get the practical tips on how to implement and maintain compliance with this handy pocket guide. Use the tools and resources that will make ISO 9001 seem like less of a mystery for the manufacturing organization. The authors share their clues from years of investigation to help you

solve your ISO 9001:2008 case in a snap.

225 pages. 3½ x 5½ softcover. 2010item: H1355Member Price: $14.00list/Forum/division Price: $24.00

ISO 9001:2008 Internal Audits Made Easy: Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third EditionAnne W. Phillips

This book will help managers, management representatives, internal audit coordinators, and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2008 while also adding significant, measurable value to the organization’s bottom line.


Update to the new ISO 9001:2008 standard!

ANSI/ISO/ASQ Q9001-2008: Quality management systems – Requirements

This new standard will replace ANSI/ISO/ASQ 9001:2000. This standard specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and

regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

40 pages. 8½ x 11 softcover. 2008item: t860item: t860E PdFMember Price: $84.00list/Forum/division Price: $105.00

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NDARDSA Practical Field Guide for ISO 9001:2008

Erik V. Myhrberg

This field guide will assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. What separates this field guide from most other books on ISO 9001:2008

and its implementation are the flow charts showing the steps to be taken in implementing a QMS to meet a sub-clause’s requirements.

144 pages. 8½ x 11 spiralbound. 2009item: H1369Member Price: $42.00list/Forum/division Price: $69.00

ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third EditionJ.P. Russell and Dennis Arter

This updated pocket guide translates ISO 9001:2008 into easy-to-understand words. Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section. Ideal for handing out to existing and new employees, this pocket guide can also be

used as supplemental study material for ISO 9001 training courses.


The FDA and Worldwide Quality System Requirements Guidebook for Medical Devices, Second EditionAmi Daniel and Edward Kimmelman

This new and expanded edition of the guidebook maintains the organizational approach of the first edition and includes the requirements and guidance contained in the QSReg, the ISO 13485:2003 standard, the ISO/TR 14969:2004

guidance document, and, as appropriate, the GHTF guidance documents. The book is meant as a resource to both the manufacturer and user of medical devices by providing up-to-date information concerning required and recommended quality system practices.


Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational AssessmentDonald C. Fisher

This manual is an easy-to-use guide for an organization’s cross-functional self-assessment team(s) to assess and score its corporate sustainability efforts. It provides guidance for employees and employee teams to score their departments or entire organization in many areas. It can also be used

to help employees collect sustainability data to benchmark against other best-practice organizations.


TS 16949: Insight From a Third-Party Auditor: With a Process Approach Audit ChecklistKaren Welch

This comprehensive process audit checklist was developed to assist anyone involved with conducting or planning quality system audits, including quality

auditors, quality managers, quality system coordinators, management representatives, and quality engineers. The manual includes: a brief overview of the process approach; discussion of problem areas often found by third –party auditors; the process audit checklist; and forms to be used in conjunction with the process audit checklist to increase audit effectiveness.


Environmental Management Quick and Easy: Creating an Effective ISO 14001 EMS in Half the Time Joe Kausek

This book focuses on getting a basic yet effective environmental management system (EMS) in place with minimal effort so that the organization can move quickly

toward the environmental performance improvements that will be needed to meet the growing international demand for corporate environmental stewardship. The real benefit of ISO 14001 is that it can significantly improve an organization’s environmental performance while greatly improving its bottom line at the same time.


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