be-a-star 2014 table of contentsbeastar.compass-usa.com/sitecollectiondocuments/cs... · 2013. 9....

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Table of ContentsBe-A-StAr 2014

Introduction .................................................................................................................................................................. 2

Star 1 – Plan ................................................................................................................................................................. 3 Achievement 1 - Focus on Participation with Simply Good...................................................................................... 4 Star 1 Achievement 1 Form – Focus on Participation with Simply Good ............................................................. 5 Achievement 2 – Focus on Food Cost ..................................................................................................................... 6 Star 1 Achievement 2 Form – Focus on Food Cost ............................................................................................. 7 Achievement 3 (Optional) – CARE (Chartwells Associate Recognition Experience) ............................................... 8 Star 1 Achievement 3 Form (Optional) – CARE Associate Recognition .............................................................. 9 Uploading Be-A-Star Videos Instruction ....................................................................................................... 10-11

Star 2 – Look & Feel ................................................................................................................................................... 12 Achievement 1 – Focus on Refresh ....................................................................................................................... 13 Star 2 Achievement 1 Form – Focus on Refresh ............................................................................................... 14 Achievement 2 – Focus on Community with Simply Good .................................................................................... 15 Star 2 Achievement 2 Form – Focus on Community with Simply Good ............................................................ 16 Achievement 3 (Optional) - Compass in the Community ....................................................................................... 17 Star 2 Achievement 3 Form – Optional Compass in the Community ................................................................. 18 Achievement 4 (Optional) - CARE (Chartwells Associate Recognition Experience) .............................................. 19 Star 2 Achievement 4 Form (Optional) - CARE Associate Recognition ............................................................. 20 Uploading Be-A-Star Videos Instruction ....................................................................................................... 21-22

Star 3 – Excite! ............................................................................................................................................................ 23 Achievement 1 - Focus on “Locavore” with Simply Good ...................................................................................... 24 Star 3 Achievement 1 Form – Focus on “Locavore” with Simply Good ............................................................. 25 Achievement 2 - Diversity & Inclusion .................................................................................................................... 26 Star 3 Achievement 2 Form – Diversity & Inclusion ........................................................................................... 27 Achievement 3 – Focus on Communication........................................................................................................... 28 Star 3 Achievement 3 Form – Focus on Communication .................................................................................. 29 Achievement 4 – Eyes on the Prize ....................................................................................................................... 30

Awards ........................................................................................................................................................................ 31 Be-A-Star Program Awards ...............................................................................................................................32-33 ABC Hourly Associate Nomination Form ........................................................................................................... 34 ABC Salaried Associate Nomination Form ........................................................................................................ 35 ABC Culinary Leader of the Year Nomination Form .......................................................................................... 36 Regional Account of the Year Entry Form .......................................................................................................... 37 Compass in the Community North America Awards ......................................................................................... 38-39 President’s Five Jewel Award ...........................................................................................................................40-41

Program Support ....................................................................................................................................................... 42

Website Support ........................................................................................................................................................ 43

Be-A-Star 2014 - Official Rules ............................................................................................................................44-45

Star Due Date Calendar............................................................................................................................................. 46

MAP Document .......................................................................................................................................................... 47

Star Tracking Posters...........................................................................................................................................48-50

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Welcome to the 2014 Be-A-Star Program: Focus on the Future

Every goal, no matter how big or small, is achieved one step at a time. If you know what success looks like, you can map the path to get there. Achieving our business goals, like the ones outlined in this year’s Be-A-Star program, ensures a successful outcome for our team, our business, and the company. Achieving our business goals calls for us to stay focused and that’s why we’re calling this year’s Be-A-Star program Focus on the Future.

The Be-A-Star program is your guide to success. Star achievements are aligned with your sector’s MAP goals and other important business objectives that will ensure your success and keep you focused. The program consists of three ‘Star’ periods, aligned with the first three quarters of the fiscal year. In the fourth quarter results are tallied and national winners are determined.

You can access your program instructions, find support, upload submissions and claim Stars right here on the Be-A-Star website. We’ve done our best to make it simple and to give you links to everything you’ll need. Please help us keep it ‘green’ by completing and submitting all reports and forms electronically (unless otherwise noted).

Optional “EARLY BIRD” RAFFLE: Let us know how you prepared for this year’s Be-A-Star Program! How are you going to implement Simply Good…what will you do to impact food cost…what is your communication plan…how will you refresh your account? Submit an overview of your plan for this year’s Be-A-Star Program. Upload it to the Star 1, Achievement 1 section of the Be-A-Star website by October 1, 2013 and be eligible for the “Early Bird” Raffle and a chance to win a special dinner with your planning team! Watch for more information prior to the due date!

How to get started:• ReadtheIntroductionandStars1,2and3;prepareaplanforcompletingalltherequirementsontime.Keepinmind

that some of Chartwells School Dining Services due dates are different than other sectors.• OPTIONAL:Submityourplanforthisyear’sBe-A-StarprogrambyOCTOBER1,2013tobeeligibleforthe“EarlyBird”

Raffle and a chance to win a team dinner! • IntroducetheProgramtoyourteam: 1.PlaytheProgramKickoffVideo. 2. Share the support document “Mapping Our Way Forward” with your team - an overview of Compass Group’s

Management & Performance Framework. 3. Order Be-A-Star merchandise to build enthusiasm, or to keep on hand for individual recognition at a team meeting

or event. 4. Print and hang each Star poster to track the progress of each Star period.

Introduction

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You have three possible achievements for Star 1 –

two business goals and one associate recognition nomination.

You must complete Achievements 1 and 2 to receive credit for Star 1.The associate recognition nomination is optional; however, you are encouraged to nominate one of your Star associates!

Be sure to check out the Optional “Early Bird” Raffle on the Introduction page for a chance to win a Team Dinner with your Regional Marketing Manager and/or your District Manager! Submit your Be-A-Star plan by October 1, 2013 for a chance to win!

Click on the link to each achievement to see a full description and instructions.

Star 1 - PlanDue DAte: JAnuAry 10, 2014

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Focus on Participation with Simply Good

The 2013-2014 annual Environments Simply Good promotion campaign promises to be an exciting and impactful one for our elementary, middle and high school students. This culinary focused program is built to drive meal participation in the National School Lunch and Breakfast Program and to educate students on healthy meal options. This year’s three levels of promotions format allows accounts to fully utilize and customize the program to fit their account needs.

The first step to any successful promotion is PLANNING! Plan your promotions for the 2013-14 school year by first reviewing the program materials and then completing the Simply Good Marketing Plan. Start building momentum and participation…implement the first two campaigns and share your results!

How to get credit: 1. Complete the Simply Good Marketing Plan. Upload the form to the Star Claims page of the Be-A-Star website. 2. Implement the Simply Good Hometown Specialties and Simply Good Around the World in 60 Days campaigns. 3. Complete the Simply Good Hometown Specialties and Simply Good Around the World in 60 Days campaign surveys

onlineusingthelinkpostedontheSimplyGoodwebsiteorclickhere: https://mycompass.compass-usa.com/sectors/SimplyGood2013/Pages/Home.aspx

4. Tell us how you increased participation, focused on food or culinary and created excitement in your dining centers with Simply Good using the Star 1 Achievement 1 Form. Upload the form to the Star Claims page of the Be-A-Star website.

5. Claim Star 1 on the Be-A-Star website. Be sure to do so by the Star 1 due date, January 10, 2014. For assistance withtheBe-A-Starwebsite,sendanemailto:[email protected].

Award: $200 Simply Good Reward credit at Alphagraphics

Judging criteria:• Increasedparticipation• CulinaryFocus• Howyoucreatedexcitementandawareness

Number of awards: One [1] per region

Award date: After Star 1

Star 1- Achievement 1Due DAte: JAnuAry 10, 2014

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Star 1 Achievement 1 Form – Focus on Participation with Simply Good

Save completed form and upload to the Star Claims page of the Be-‐A-‐Star website: beastar.compass-‐usa.com.

Complete the form by placing a checkmark and your initials by each task that has been completed, and by completing the information requested below.

Complete the 2013-‐14 Simply Good Marketing Plan. Upload to the Be-‐A-‐Star website.

Implement the Simply Good Hometown Specialties and Simply Good Around the World in 60 Days campaigns.

Complete the Simply Good Hometown Specialties and Simply Good Around the World in 60 Days campaign surveys.

In the box below, explain how you used Simply Good to:

1. Increase participation (include how much participation increased) 2. Focus on culinary or a Chefs 2 Schools event 3. Create excitement within your dining centers to build customer loyalty

Include measurement statistics and pictures, if possible. You may use additional pages, if needed.

Operation Number Operation Name Manager Name Operation Phone Email Address

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Focus on Food Cost

Menu management and controlling food cost is a key and vital part to the success of our business. Do your associates understand how the menu and recipes, proper portioning and controlling waste affects your overall profitability? Do they know how they can help manage and control product cost in their school on a daily basis?

What will you do this year to focus on your food costs? There are many tools and trainings to help you focus on this key element of our business. Review the Food Cost Trainings & Tools on MyCompass. Also review your budget to see if you are on plan. Consult and utilize the trainings that are posted online and reference the tools for support. Submit your food cost Year to Date (YTD) compared to budgeted YTD food cost, as well as an Action Plan if you are behind plan.

How to get credit: 1. Review the Food Cost Trainings & Tools on MyCompass. Review your budget. 2. Tell us how you incorporated the Food Cost Trainings & Tools in your account, how you involved your team, and what

the impact was in your operation as well as your Year to Date (YTD) food cost vs. YTD Budgeted food cost using the Star 1 Achievement 2 Form. If you are behind plan, provide an action plan to get back on track. Upload the form to the Star Claims page of the Be-A-Star website.



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Star1Achievement2Form–FocusonFoodCost

SavecompletedformanduploadtotheStarClaimspageoftheBeAStarwebsite:

beastar.compassusa.com.

Completetheformbyplacingacheckmarkandyourinitialsbyeachtaskthathasbeencompleted,andby

completingtheinformationrequestedbelow.

ReviewtheFoodCostTrainingandToolsinformationonMyCompass.Reviewyourbudget.

Describehowyouusedthisinformationandtoolstotrainyourassociatesandimpactyourfoodcost.

Howdidyouinvolveyourteam?

Intheboxbelow,submityourfoodcost(centspermealorpercentage)YTDaswellasyourbudgeted

YTDfoodcost.Ifyouarebehindplan,provideanactionplanwiththestepsyouwilltaketogetback

ontrack.

Inthespacebelow,submittherequestedinformationaboveanddescribeanyactionsthathadanimpactonyour

foodcost,includemeasurementaswellasYTDFoodCostandYTDBudgetedFoodCost.

Operation

Number OperationName ManagerName OperationPhone EmailAddress

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CARE (Chartwells Associate Recognition Experience) (Optional)

Sing loudly the praises of your associates so that we can all celebrate their greatness! Without the dedication of our associates to provide great service, care in the production of our food and attention to our customers’ needs, our success would be limited. Two years ago, Chartwells introduced the CARE program, encouraging our operators to demonstrate care and concern for the well-being of our associates. It’s your chance to highlight the extraordinary efforts of the people working in your units. We’ve seen great examples of great efforts to provide great service … and the benefits are priceless.

This optional component is a great way to recognize associates who run the front lines of our business. This “care” comes inmanyforms:throughrecognition.Recognitioncantakeplaceatapre-servicemeeting,mentioningtheemployeeinalocal communication, such as a school presentation or by utilizing the Compass Group HERO program.

However you choose to recognize, please submit it as part of Be-A-Star and increase the level of recognition…sing loudly the praises of your associates so that we can all celebrate their greatness!

Submit a short video clip (1-2 minutes) of the associate talking about the great thing that they did to contribute to the success of your operation. If unable to provide a video, you may submit only the form along with a picture of the associate. This should be relatable to Compass Group’s Values and Guiding Principles.

How to get credit: 1. Complete the Star 1, Achievement 3 Form and upload to the Star Claims page of the Be-A-Star website, along with a

picture of your associate (if applicable). 2. Complete a short video clip (1-2 minutes) with your associate talking about the great thing they did. (The video must

be less than two (2) minutes long. Acceptable video file formats include .mp4 .wmv .avi .mov .flv. These are common in Flip cameras, iPhones and other mobile devices.) IMPORTANT NOTE: If unable to provide a video, you may submit only the form along with a picture of the associate.

3.Ifapplicable,thevideofilenameMUSTbeinthefollowingformat:Region_Unit#_CandidateName(example:CentralRegion_Unit1234_JaneDoe.mp4).

4. Click on the “Uploading Be-A-Star Videos” document for detailed instructions on how and where to submit the video.

5. Print a copy of your submission form and post in your operation for all to see. Recognize your associate in front of their peers by reading the Great People submission, showing the video (if applicable) and awarding them with a certificate from the HERO Aim Higher kit for their contribution.


Award: A pair of free movie passes. Up to six [6] per region will be selected.

Judging criteria:CriterialistedontheCARERecognitionFormandvideo(ifapplicable);describehowyourassociategoesaboveandbeyond to exemplify Compass Group Values and Guiding Principles.

Number of awards: Up to six [6] per region



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Star1Achievement3Form(Optional)–CAREAssociateRecognition

Inominate (enternameandtitlehere) forgoingaboveandbeyond.

**Pleaseensurethecorrectspellingoftheassociate’snameinthespaceabove.

Operation

Number:

Operation

Name:

ManagerName:

Operation

Phone:

Operation

Email:

Nominated

Associate’s

Position:

SavecompletedformanduploadwithapictureofyournomineetotheStarClaimspageoftheBeAStarwebsite.

ChecktheValuesandGuidingPrinciplesbelowthatyournomineehasexemplified.

OurValues: OurGuidingPrinciples:

Openness,Trust,andIntegrity Safety,Health,andEnvironmentFirst

PassionforQuality DeliveringforClientsandConsumers

WinThroughTeamwork DevelopingourPeopleandValuingDiversity

Responsibility ProfitableGrowth

Can‐do ConstantFocusonPerformanceandEfficiency

Inthevideoclipand/orthespacebelow,statewhyyouarerecognizingthisperson.Includeaspecific

instancewherethenomineewentabove‐and‐beyondtheir“normal”dutiestogrowourbusiness.Include

measurableresults,client/customercommentsandconcreteexamplesaboutthecontributionsthey

madetowardsmakingusaltogethergreat.Clickonthe“UploadingBe‐A‐StarVideos”documentfor

detailedinstructionsonhowandwheretosubmitthevideo,ifapplicable.

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Before you upload your video nomination

It is important that your file is named correctly. The steps below are designed to not only upload your video, but to forward it to a specific storage location and notify the review committee that it is there. In order to perform this function, you will need to name your video upload in a specific way.

Thefilemustbenamedinthisformat:Region_Unit #_Candidate Name

Oneexampleofacorrectfilenamethatwouldfitthiscriteriais“Central_Unit1234_JaneDoe.mp4”

Thecorrectregionnamesaredisplayedinthegraphicinstep2below.PleasenotethatbetweenRegion,Unit#andCandidate Name is an underscore.

Uploading your video nomination 1. CLICKHERE to visit the Be-A-Star video upload portal. 2. Click “Add New Item”.

3. Click Browse and navigate to the file.

4. Select the file and click “Open”.

UPloAdIng Be-A-STAr VIdeoS

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5.ClickOKontheresultingdialogbox.Dependingonthesizeofthefileandyourinternetconnection,itmaytakea few minutes to upload.

6. Click Submit (no need to fill in any of the other information).

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Star 2 - looK & FeelDue DAte: April 4, 2014

You have four possible achievements for Star 2 –

three business goals and one associate recognition nomination.

You must complete Achievements 1 and 2 to receive credit for Star 2. Achievement 3, Compass In The Community, as well as the CARE associate recognition nomination initiative are optional; however, you are encouraged to participate!


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Star 2- Achievement 1Due DAte: April 4, 2014

Focus on Refresh

We strive to engage our customers and continuously demonstrate that we are an innovative company! We care about our customers and want to keep them interested in the foods and service we provide in our cafeterias. How do you engage your customers and, what do you do with that information? How do you use customer engagement to refresh the look and feel of your account?

How did you collect survey data or engage your customers? Did you use Campus Labs, Survey Monkey, YAC Meetings, Onsite Insights or another method? And…how did you use this information to refresh the look and feel of your dining centers, and respond to your customers’ needs? Did you change or add a station…did you change the menu…did you add new small wares or signage?

SNEAK PEAK: Look ahead to Star 3, Achievement 3 – Focus on Communication. What tools do you use to communicate to the students, parents, associates and administrators, and how often do you use these tools? How to get credit: 1. Engage your customers through surveys, focus groups, YAC Committees, etc. Determine what changes you will

make to respond to your customers’ needs and refresh your dining center(s). 2. Tell us how you collected the data and what you did to refresh the look and feel of your account. Did you change the

menu? Did you update a station or a school cafeteria or implement a new program? Tell us the great things that you did to refresh your account and what the impact was in your operation using the Star 2 Achievement 1 Form. Upload the form to the Star Claims page of the Be-A-Star website.

3. Claim Star 2 on the Be-A-Star website. Be sure to do so by the Star 2 due date, April 4, 2014. For assistance with theBe-A-Starwebsite,sendanemailto:[email protected].

Award: To Be Determined (value of up to $100)

Judging criteria:• Methodtocollectcustomerdata• Howyourespondedtothecustomerdata• Measurementofyourchanges…diditincreaseparticipation,customersatisfaction,etc.• Plantofollowup



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Star2Achievement1Form–FocusonRefresh





Collectcustomerfeedback(surveys,YACCommittee,OnsiteInsights,etc.).

Identifyareasofopportunityandhow/whenyouwillrespond.

Implementthechangesandmeasuretheresults.

Intheboxbelow,identifyhowyoucollectedcustomerfeedback,whatchangesyoumadeasaresult

ofthedata,andwhattheimpactwas.

Inthespacebelow,describehowyouengagedyourcustomers,whatchangesyoumade,andwhattheimpactwas.

Includeparticipationmeasurementandnextsteps.

Operation


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Focus on Community with Simply Good

The 2013-2014 Environments Simply Good promotion campaign continues to be an exciting and impactful one for our elementary, middle and high school students. This culinary focused program is built to drive meal participation in the National School Lunch and Breakfast Program and to educate students on healthy meal options. This year’s three levels of promotions format allows accounts to fully utilize and customize the program to fit their account needs.

Using your Simply Good Marketing Plan, implement the “From Cafeteria to Community” and “Breakfast is for Everyone” campaigns…share your results! Consider using your “From Cafeteria to Community” events for the Optional Compass in The Community achievement item!

How to get credit: 1. Implement the Simply Good From Cafeteria to Community and Simply Good Breakfast is for Everyone campaigns. 2. Complete the Simply Good From Cafeteria to Community and Simply Good Breakfast is for Everyone campaign

surveysonlineusingthelinkpostedontheSimplyGoodwebsiteorclickhere:https://mycompass.compass-usa.com/sectors/SimplyGood2013/Pages/Home.aspx

3. Tell us how you increased participation, focused on food or culinary and created excitement in your dining centers with Simply Good using the Star 2 Achievement 2 Form. Upload the form to the Star Claims page of the Be-A-Star website.







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Star2Achievement2Form–FocusonCommunitywithSimplyGood





UsingyourSimplyGoodMarketingPlan,implementtheSimplyGoodFromCafeteriatoCommunity

andSimplyGoodBreakfastisforEveryonecampaigns.

CompletetheSimplyGoodFromCafeteriatoCommunityandSimplyGoodBreakfastisforEveryone

campaignsurveys.

Intheboxbelow,explainhowyouusedSimplyGoodto:

1. Increaseparticipation(includehowmuchparticipationincreased)

2. FocusonculinaryoraChefs2Schoolsevent

3. Createexcitementwithinyourdiningcenterstobuildcustomerloyalty

Includemeasurementstatisticsandpictures,ifpossible.Youmayuseadditionalpages,ifneeded.

Operation


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Compass in the Community (Optional)

Compass Group recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives. This can easily be achieved by leading, participating, or supporting a community outreach project that alsocontributestomeetingMAP1,2or3goalsandobjectives:

• SubmityourSimplyGoodFrom Cafeteria to Community event(s)!• Partnerwithyourclient(s)andcustomerstoleadanoutreachproject.• Assistwithprogramsyourclientandcustomersarealreadyhostingviain-kind,financial,orvolunteersupport.• CollaboratewithareaCompassGroupaccountsinfacilitatingacommunityactionevent.• Individuallyleadactivitiestomeetasocietalneed.• Recognizeandaidwithassociate-initiatedcommunityoutreach.

*If you need help getting started, refer to the Compass in the Community “Ideas and Suggestions” resource document.

How to get credit: •CompleteandsavetheCompassintheCommunityFormanduploadittotheStarClaimspageoftheBe-A-Star

website at beastar.compass-usa.com by the Star 2 due date, April 4, 2014.

The Purpose of Completing a Compass in the Community Star Achievement is… It demonstrates Compass Group’s value of Responsibility in making positive contributions to the health and well-being of associates, customers, and the communities in which we work and live. These activities can potentially strengthen associate, client, and customer relationships which in turn will result in higher retention levels with all groups. Other positive outcomes include unit organic business growth, opportunities for additional sales with other Compass Group companies, and access to greater supply savings.

Note: Consider participating in the optional Compass in the Community North America Awards. Refer to the “Awards” section and click on the optional ‘Compass in the Community Awards’ link to review the additional guidelines.


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Star2Achievement3Form–OptionalCompassintheCommunity

SavecompletedformanduploadtotheStarClaimspageoftheBeAStarwebsite:beastar.compassusa.com.

(NOTE:seetheAwardssectiontosubmitanentryfortheOptionalCITCNorthAmericaAwards)

WhatOrganization(s)and/orCommunityActivitydidyourOutreachInitiativesupport(example:American

CancerSociety,GeorgeWashingtonSchool,DiabetesWalk,etc.)?

Whoorwhatarethebenefactors(students,homelessshelter,hurricanesurvivors,etc.)?

Howdidyousupportthisproject(financial,in‐kind,orparticipationactivities)?

DidyourprojectcollaboratewithotherCompassGroupaccounts,yourclient(s),customers,vendors,oranyother

non‐Compassgroups?Ifyes,whichones?

Pleaseprovidemeasurementsforthefollowing,whereapplicable:

Totalnumberofassociatesinaccount

Totalnumberofassociatesinvolvedinoutreachactivity

Numberofnon‐associatesparticipatinginactivityonbehalfofCompassGroup(family,friends,etc.)

Totalnumberofman‐hours/timedonatedbyCompassGroupassociatestoactivity

TotalfinancialcontributionbyCompassGroupassociatesoraccount

Operation


Region DistrictManager OperationMailingAddress

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CARE (Chartwells Associate Recognition Experience) (Optional)

Sing loudly the praises of your associates so that we can all celebrate their greatness! Without the dedication of our associates to provide great service, care in the production of our food and attention to our customers’ needs, our success would be limited. Two years ago, Chartwells introduced the CARE program, encouraging our operators to demonstrate care and concern for the well-being of our associates. It’s your chance to highlight the extraordinary efforts of the people working in your units. We’ve seen great examples of great efforts to provide great service … and the benefits are priceless.

This optional component is a great way to recognize associates who run the front lines of our business. This “care” comes inmanyforms:throughrecognition.Recognitioncantakeplaceatapre-servicemeeting,mentioningtheemployeeinalocal communication, such as a school presentation or by utilizing the Compass Group HERO program.

However you choose to recognize, please submit it as part of Be-A-Star and increase the level of recognition…sing loudly the praises of your associates so that we can all celebrate their greatness!

Submit a short video clip (1-2 minutes) of the associate talking about the great thing that they did to contribute to the success of your operation. If unable to provide a video, you may submit only the form along with a picture of the associate. This should be relatable to Compass Group’s Values and Guiding Principles.

How to get credit: 1. Complete the Star 2, Achievement 4 Form and upload to the Star Claims page of the Be-A-Star website, along with a

picture of your associate (if applicable). 2. Complete a short video clip (1-2 minutes) with your associate talking about the great thing they did. (The video must

be less than two (2) minutes long. Acceptable video file formats include .mp4 .wmv .avi .mov .flv. These are common in Flip cameras, iPhones and other mobile devices.) IMPORTANT NOTE: If unable to provide a video, you may submit only the form along with a picture of the associate.

3.Ifapplicable,thevideofilenameMUSTbeinthefollowingformat:Region_Unit#_CandidateName(example:CentralRegion_Unit1234_JaneDoe.mp4).

4. Click on the “Uploading Be-A-Star Videos” document for detailed instructions on how and where to submit the video.

5. Print a copy of your submission form and post in your operation for all to see. Recognize your associate in front of their peers by reading the Great People submission, showing the video (if applicable) and awarding them with a certificate from the HERO Aim Higher kit for their contribution.


Award: A pair of free movie passes. Up to six [6] per region will be selected.

Judging criteria:CriterialistedontheCARERecognitionFormandvideo(ifapplicable);describehowyourassociategoesaboveandbeyond to exemplify Compass Group Values and Guiding Principles.

Number of awards: Up to six [6] per region


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Star2Achievement4Form(Optional)CAREAssociateRecognition

Inominate (enternameandtitlehere) forgoingaboveandbeyond.

**Pleaseensurethecorrectspellingoftheassociate’snameinthespaceabove.

Operation

Number:

Operation

Name:

ManagerName:

Operation

Phone:

Operation

Email:

Nominated

Associate’s

Position:

SavecompletedformanduploadwithapictureofyournomineetotheStarClaimspageoftheBeAStarwebsite.

ChecktheValuesandGuidingPrinciplesbelowthatyournomineehasexemplified.

OurValues: OurGuidingPrinciples:

Openness,Trust,andIntegrity Safety,Health,andEnvironmentFirst

PassionforQuality DeliveringforClientsandConsumers

WinThroughTeamwork DevelopingourPeopleandValuingDiversity

Responsibility ProfitableGrowth

Can‐do ConstantFocusonPerformanceandEfficiency

Inthevideoclipand/orthespacebelow,statewhyyouarerecognizingthisperson.Includeaspecificinstance

wherethenomineewentabove‐and‐beyondtheir“normal”dutiestogrowourbusiness.Includemeasurable

results,client/customercommentsandconcreteexamplesaboutthecontributionstheymadetowardsmakingus

altogethergreat.Clickonthe“UploadingBe‐A‐StarVideos”documentfordetailedinstructionsonhowandwhere

tosubmitthevideo,ifapplicable.

21

Before you upload your video nomination

It is important that your file is named correctly. The steps below are designed to not only upload your video, but to forward it to a specific storage location and notify the review committee that it is there. In order to perform this function, you will need to name your video upload in a specific way.

Thefilemustbenamedinthisformat:Region_Unit #_Candidate Name

Oneexampleofacorrectfilenamethatwouldfitthiscriteriais“Central_Unit1234_JaneDoe.mp4”

Thecorrectregionnamesaredisplayedinthegraphicinstep2below.PleasenotethatbetweenRegion,Unit#andCandidate Name is an underscore.

Uploading your video nomination 1. CLICKHERE to visit the Be-A-Star video upload portal. 2. Click “Add New Item”.

3. Click Browse and navigate to the file.

4. Select the file and click “Open”.

UPloAdIng Be-A-STAr VIdeoS

22

5.ClickOKontheresultingdialogbox.Dependingonthesizeofthefileandyourinternetconnection,itmaytakea few minutes to upload.

6. Click Submit (no need to fill in any of the other information).

23

Star 3 - eXCITe!Due DAte: June 10, 2014

You have four possible achievements for Star 3 –

three business goals and one associate recognition nomination.

You must complete Achievements 1, 2, 3 and 4 to receive credit for Star 3.


Please note that the Star 3 due date for the Chartwells K-12 Division is June 10, 2014!

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Focus on “Locavore” with Simply Good

The 2013-2014 Environments Simply Good promotion campaign continues to be an exciting and impactful one for our elementary, middle and high school students. This culinary focused program is built to drive meal participation in the National School Lunch and Breakfast Program and to educate students on healthy meal options. This year’s three levels of promotions format allows accounts to fully utilize and customize the program to fit their account needs.

Using your Simply Good Marketing Plan, implement the “Be A Locavore” campaign…share your results!

How to get credit: 1. Implement the Simply Good Be A Locavore campaign. 2. Complete the Simply Good Be A Locavore campaign survey online using the link posted on the Simply Good website

orclickhere:https://mycompass.compass-usa.com/sectors/SimplyGood2013/Pages/Home.aspx 3. Tell us how you increased participation, focused on food or culinary and created excitement in your dining centers

with Simply Good using the Star 3 Achievement 1 Form. Upload the form to the Star Claims page of the Be-A-Star website.

4. Claim Star 3 on the Be-A-Star website. Be sure to do so by the Star 3 due date, June 10, 2014. For assistance with theBe-A-Starwebsite,sendanemailto:[email protected].





Star 3- Achievement 1Due DAte: June 10, 2014

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Star3Achievement1Form–Focuson“Locavore”withSimplyGood





UsingyourSimplyGoodMarketingPlan,implementtheSimplyGoodBeALocavorecampaign.

CompletetheSimplyGoodBeALocavorecampaignsurvey.

Intheboxbelow,explainhowyouusedSimplyGoodto:

1. Increaseparticipation(includehowmuchparticipationincreased)

2. FocusonculinaryoraChefs2Schoolsevent

3. Createexcitementwithinyourdiningcenterstobuildcustomerloyalty

Includemeasurementstatisticsandpictures,ifpossible.Youmayuseadditionalpages,ifneeded.

Operation


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Diversity & Inclusion

Diversity & Inclusion is important to us because of you, our great people. All together we win. The unique backgrounds, talents, skills and abilities our associates bring to our clients and customers make us the leader in foodservice and support services management. That’s why we want to hear from you, our valued associates, about how you embrace diversity & inclusion in your unit or within your team.

How to Get Credit: •Choose 1 of the 2 following options. •CompletetheDiversity&InclusionformanduploadittotheStarClaimspageontheBe-A-Starwebsite.

Option 1: Diversity & Inclusion Training ProgramsComplete the Option 1 checklist on the form listing the types of diversity & inclusion training programs your associates have attended, and complete the short description.

Option 2: Diversity & Inclusion at WorkDoes your unit or team embrace diversity & inclusion on a regular basis? If so, we want to hear from you! In the space below, describe how your unit or team brings the power of diversity & inclusion to your fellow teammates, clients and customers.Hereareacoupleofexamples: •HostaCustomerAppreciationevent.Makeyourunit’seventfunandexcitingbycreatingathemefortheeventand

featuring menu items that go along with the team (i.e. County Fair or Cultural Event, like Cinco de Mayo). •Useclientsurveystohelpyourunitorteamunderstandtheneedsofyourclient. •Recognizeteammatesfortheirhardworkandcontributionstoyourteam.

NOTE: If your unit/team wants to go “above and beyond” in demonstrating the importance of Diversity & Inclusion, you should participate in the Optional President’s Five Jewel Award for Best Practices in Diversity & Inclusion. If so, please submit this form with your Five Jewel Award entry by June 10, 2014. Go to the “Awards” page and click on the ‘Optional President’s Five Jewel Award’.


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Star3Achievement2Form–Diversity&Inclusion

SavecompletedformanduploadtotheStarClaimspage:beastar.compassusa.com.

Option1:Diversity&InclusionTrainingPrograms

ListhowmanyassociateshavecompletedthefollowingCompassGroupDiversity&Inclusiontrainingclasses:

NameofTrainingClass NumberofAssociates

DiversityCHAT

AppreciatingDifferences™

ManagingInclusion™

TrainingduringNewHireOrientation/NewManagerOrientation

PASSPORT/PortofCall

TrainingduringCompassCollege

Othertrainingentercoursename:

Inthespacebelow,describewhatyourUnit/teammembershavelearnedfromeachofthesetrainingclasses,and

provideexamplesofhowyourunitorteamembracesdiversity&inclusionthroughouttheyear.

Option2:Diversity&InclusionatWork

Inthespacebelow,describehowyourunitorteamembracesdiversity&inclusiononaregularbasisandhow

diversity&inclusionhelpstopromoteteamawarenessandteamwork.

Enteryourdescriptionbelowin100wordsorless.

Checkhereifyourunit/teamwouldliketo‘goaboveandbeyond’byapplyingforthisyear’sPresident’sFive

JewelAwardforBestPracticesinDiversity&Inclusion.

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Focus on Communication

Retention is a vital part of our business and, how and when you communicate to your customers is a key factor! It’s how you share all of the great things you and your associates do at your account everyday! Communication must be frequent and include all of our stakeholders…parents, students, associates, and administrators.

Share all of the ways that you communicate with your customers…students, parents, the school community and administrators as well as your associates. How do you keep the excitement going all year long through communications at your district? Do you use newsletters, a school district website, letters to parents, Simply Good and/or a client report?

How to get credit: 1. Establish what ways and how often you will communicate to your customers and associates so that you keep the

excitement going throughout the school year. 2. Tell us how you communicated to all of your stakeholders (school website, social media, newsletters, board reports,

pre-service meetings, etc.) and how often (monthly, quarterly, etc.). Share your communication activities using the Star 3 Achievement 3 Form. Upload the form to the Star Claims page of the Be-A-Star website.

3. Claim Star 3 on the Be-A-Star website. Be sure to do so by the Star 3 due date, June 10, 2014. For assistance with theBe-A-Starwebsite,sendanemailto:[email protected].


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Star3Achievement3Form–FocusonCommunication





Establishacommunicationplanthatincludesallcustomers,aswellasyourassociates,andthe

frequencyofthecommunication.Communicatetoallaccordingtoyourplan.

CompileallcommunicationpiecesintoafiletoincludeinyourendofschoolyearClientReportoras

apartofyourrebidproposal.

Intheboxbelow,identifyhowyoucommunicatedtoeachgroup(whattoolsorpublicationsdidyou

use).Listthefrequencythatyouusedeachcommunicationpiece.

1. Students

2. Parents

3. Associates

4. SchoolAdministrators(teachers,principals,etc.)

5. Client,SchoolBoard

Inthespacebelow,describehowyoucommunicatedtoyourcustomersandhowoften.Describehowyouwilluse

thisinformationforanyyearendpresentationsorrebidactivities.

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Eyes on the Prize

Congratulations – you’ve completed the program. Now the focus will be on you. Go to the Be-A-Star awards page to see what we’re looking for. Use the provided entry forms to nominate an hourly associate, a salaried associate, and/or your operation for Be-A-Star Program Awards. Again this year, you can also nominate a Culinary Leader of the Year!

How to get credit: •GototheAwardspageandclickon“Be-A-StarProgramAwards.” •FollowtheinstructionstocompletetheHourlyAssociateoftheYear,SalariedAssociateoftheYear,CulinaryLeaderof

the Year and/or Regional Account of the Year forms. Submit completed forms, with supporting documentation, by mail to your Regional Be-A-Star Committee;locatethecorrectaddressintheProgramSupportsection.DO NOT upload forms to the website or e-mail them!

YoumayalsochoosetoparticipateintwooptionalCompassGroupNorthAmericaAwards:theCompass in the Community North America Awards, and/or the President’s Five Jewel Award for Best Practices in Diversity & Inclusion, which you can also access from the Awards page.


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Operations that earn all three Stars are Gold Accounts! Gold Accounts will be rewarded with a certificate of achievement by the location’s District Manager.

Accounts that have completed all requirements for Stars 1 through 3 (Gold Accounts) and achieve the financial goals outlined below are Platinum Accounts! Platinum accounts will be recognized within their region.

Platinum Account Requirements: PBO (Profit Before Overhead)- •AccomplishyourBudgetedProfitBeforeOverhead(PBO)yeartodatethroughPeriod9fiscalyearorPeriod9

calendar year, whichever is applicable.

Client’s Financial Budget- •Meetorexceedyourclients’foodservicebudgetyeartodatethroughPeriod9fiscalyearorPeriod9calendaryear,

whichever is applicable.

DSO (Daily Sales Outstanding)- •Toreceivecredit,youmusthavemaintainedorreducedyourperiod9YTDDSO(DailySalesOutstanding)level,year

on year. Additionally, your sector rewards outstanding achievements of individuals and the top performing operations regionally. Click on Be-A-Star Program Awards and follow the instructions to submit an hourly associate, a salaried associate, a culinary leader and/or your operation for Regional and National Awards.

AWArdSDue DAte: June 10, 2014

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Award:ABC (Above & Beyond the Call of duty) Hourly and Salaried Awards—using the ABC Awards Nomination Form nominate at least one hourly and/or one salaried associate.

Judging Criteria: 1. Using the ABC Awards Nomination Form, nominate those associates who have demonstrated outstanding

accomplishments and contributions to Chartwells School Dining Services and their district. 2. Submit the form for an hourly associate and/or the form for a salaried associate, with supporting documentation

by mailtoyourRegionalBe-A-StarCommittee;locatethecorrectaddressintheProgramSupportsection. 3. If applicable, include any CARE Associate Recognition video entries. Acceptable video file formats include .mp4

.wmv .avi .mov .flv. These are common in Flip cameras, iPhones and other mobile devices. 4. Do not upload or e-mail nomination(s).

Number of Awards:One [1] per region – ABC Regional Hourly AssociateOne [1] per region—ABC Regional Salaried Associate

Award Date:Recognized within their region

Award:ABC (Above & Beyond the Call of duty) Culinary Leader of the Year Award—using the ABC Culinary Leader of the Year Nomination Form nominate at least one hourly or one salaried associate.

Judging Criteria: 1. Using the ABC Culinary Leader of the Year Nomination Form, nominate those associates who have demonstrated

outstanding accomplishments and contributions to Chartwells School Dining Services and their district from a culinary perspective. Your candidates should demonstrate a commitment to quality food, a can do attitude, and leadership in all things food related!

2. Submit the form for an ABC Culinary Leader, with supporting documentation by mail to your Regional Be-A-StarCommittee;locatethecorrectaddressintheProgramSupportsection.

3. If applicable, include any CARE Associate Recognition video entries. Acceptable video file formats include .mp4 .wmv .avi .mov .flv. These are common in Flip cameras, iPhones and other mobile devices.

4. Do not upload or e-mail nomination(s).

Number of Awards:One [1] per region – ABC Culinary Leader of the Year

Award Date:Recognized within their region

Be-A-Star AwardsDue DAte: June 10, 2014

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Award:Regional Account of the Year—Tell the story of your account! Using the checklist on the Regional Account of the Year Form as a guide, present your accomplishments over the past year. You must qualify as a Platinum account to be eligible. Requirements can be found on the Awards page. Judging Criteria: 1. Regional Account of the Year Award will be judged from those accounts who enter and have achieved and

contributed significantly to making a difference in the lives of customers, clients and associates affiliated with Chartwells School Dining Services.

2. Respective District Manager must nominate account. 3. Provide supporting documentation and tell us how you accomplished each category. Include any photos,

testimonials, letters, video clips or descriptions that support your entry. Be sure to include details! Acceptable video file formats include .mp4 .wmv .avi .mov .flv. These are common in Flip cameras, iPhones and other mobile devices.

4. Submit the form with supporting documentation by mailtoyourRegionalBe-A-StarCommittee;locatethecorrectaddress in the Program Support section. Do not email or upload submission.

Number of Awards:• One[1]perregion–RegionalAccountoftheYear• EachSector’sBe-A-Starcommitteewillselectthree[3]winnersperRegion,includingoneFirstPlacewinner,basedon

quality, accuracy, completeness, and timeliness in the Be-A-Star Program. Accounts will be eligible only if they reach Platinum level.

Award Date: Recognized within their region

Award:National Account of the Year – one National Account of the Year Winner for each Sector may be announced at the 2014 Be-A-Star National Awards Celebration.

Judging Criteria: 1. The first place Regional finalists will be evaluated by Chartwells School Dining Services Senior Management staff. 2. Entries will be judged based on quality, accuracy, completeness, and timeliness in the Be-A-Star Program.

Number of Awards:One [1] per Sector

Award Date:October 2014

Award:Penta Award—this prestigious award will be presented to the Regional Vice President who has the highest Regional Star average, highest on-time Star completion rate and highest associate participation in the 2014 Be-A-Star Program.

Number of Awards:One [1] per Sector

Award Date:October 2014

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ABCHourlyAssociateNominationForm

SavecompletedformandmailtoyourRegionalBeAStarCommittee;

SeetheProgramSupportpagefortheappropriateaddress.Donote‐mailoruploadsubmission.

Inominate

fortheAbove&BeyondtheCallofdutyHourlyAssociateoftheYear.

Describewhyyouarenominatingthisassociate;includetestimonials,customerfeedback,videoclips,

photographs,etc.,tosupportthenomination.

Acommitteewillselecttheindividualthathasmadethegreatestcontributiontotheaccount’s/region’ssuccess.

DeadlineforABCAwardconsideration:June10,2014

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ABCSalariedAssociateNominationForm



Inominate

fortheAbove&BeyondtheCallofdutySalariedAssociateoftheYear.

Describewhyyouarenominatingthisassociate;includetestimonials,customer/clientfeedback,videoclips,

photographs,etc.,tosupportthenomination.



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ABCCulinaryLeaderoftheYearNominationForm



Inominate

fortheAbove&BeyondtheCallofdutyCulinaryLeaderoftheYear.

Describewhyyouarenominatingthisassociate;includetestimonials,customer/clientfeedback,videoclips,

photographs,documentationofactivitiesincludingfooddemos,communityinvolvement,Chefs2Schoolsevents,

etc.,tosupportthenomination.



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RegionalAccountoftheYearEntryForm


SeetheProgramSupportpagefortheappropriateaddress.

ThisformisforconsiderationforREGIONALACCOUNTOFTHEYEAR.

Completeandprintthisform,thenmailtoyourRegionalBeAStarCommitteewithanysupporting

documentation–seetheProgramSupportpagefortheappropriateaddress.Donotuploadorsend

thisentryformbyemail.

DeadlineforRegionalAwardconsideration:June10,2014

Acommitteewillselecttheaccountthathasdemonstratedthehighestlevelofoperationalexcellence,

includingsuccessfulcompletionof3Starsinthe2014Be‐A‐StarProgramandachievingPlatinumstatus.

ListtheStarAchievementsthatyourteamsuccessfullycompletedandpromoteyouraccomplishments

byincludingclienttestimonials,customerfeedback,DistrictManagerrecommendations,videoclips,

photographs,etc.,tosupportyournomination.

Tellusthe“GrandStory”ofyouraccount!Letusknowhowyoudemonstratedownershipand

excellencewithinyouroperationbytoutingyouraccomplishmentsinthe2014programyear.

Youraccomplishmentsshouldinclude,butnotbelimitedto,thecategoriesbelow:

ActivitiesandManagementrelatedtoFoodCostControl,CustomerEngagementandAccount

Refresh,andCommunication

SimplyGoodMarketingPlan,CampaignsandDrivingParticipation(includeculinaryactivities)

RecognizingAssociates

FinancialResultsandProgramMeasurement

Diversity&Inclusion

CommunityProjects

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Compass in the CommunityDue DAte: June 10, 2014

Compass in the Community North America Awards (Optional)

At Compass Group we understand that actions speak louder than words. We take responsibility for our behaviors, both individually and as a group. Compass Group makes positive contributions to the health, safety, and overall well-being within our work and living environments. The Compass in the Community awards program recognizes those associates and accounts who best demonstrate this guiding principle.

How to get credit: 1) Complete the Star Achievement’s Compass in the Community form, adding a brief essay (maximum 500 words)

descriptionoftheprojectandcanalsoinclude: •Communityinitiative(s)andtheirgoalsandobjectives •Levelofsupportfromalloperationassociates •Outcomeoftheproject’seffortswithinformationaboutitseffectonoutreachrecipients,aswellasaccount

associates, client(s), customers, and vendors (where applicable) •Anypublicacknowledgementreceived 2) The submission should be exhibited in presentation format. This can be a scrapbook, electronic presentation (such

as PowerPoint), or a video (on CD/DVD*). *Note: If a video is chosen as the method for presentation, the video can be no longer than 5 minutes in total length.

•Includedocumentationofplanning,executionandresults(pictures,meetingnotes,volunteersign-ups,diagramsand graphs, press releases, newspaper articles, pictures, flyers, thank you notes, etc.).

How to Submit: Mail your form and submission to your Regional Be-A-Star Contact by Tuesday, June 10, 2014.

Due Date for Division Entries: Each program/division (Canteen, Eurest, Flik, Chartwells Higher Ed, Chartwells Schools, Morrison, Corporate, etc.) may submit up to three (3) projects for CITC North America Awards consideration. Awards submissions must be received by April Morton, Community Relations Coordinator, by no later than Friday, July 11, 2014.

Number of Awards: Five•OneGoldaward:$8,000forcharitiesandattendance at the Be-A-Star Recognition Celebration! •OneSilveraward:$6,000forchosencharities•ThreeBronzeawards:$2,000eachfortheirrespectivecharities

Judging Criteria: Winningsubmissionshavethefollowingcriteriaincommon:• Outreachappearedtobea“wayofdoingbusiness”• Activitiespromotedsustainabilityfortherecipient(s)and/orcause• Activitiesmadeasignificantandassessableimpact• Activitiespromotedteambuildingandtherewassignificantassociateinvolvement• CollaborationwithotherCompassand/ornon-Compassgroups• Goalsofthecommunityactivitywereclearlydefinedandfocused• Activitieswerewell-planned,executedandoutcome(s)measuredandpresented

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The North America Awards judging committee consists of executive officers, managers and at least one representative from a non-profit partner organization. (It is suggested that divisional judging groups have a similar make-up, though each program can decide how to choose their Awards submissions.)

Award Date: District and Unit Managers/Contacts of winning submissions will be contacted by the Diversity & Community Relations department by the end of August 2014.

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diversity & InclusionDue DAte: June 10, 2014

President’s Five Jewel Award for Best Practices in Diversity & Inclusion (Optional)

Diversity & Inclusion: Road Map to Innovation, Sustainability and GrowthCompass Group USA believes a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients and customers.

Our Commitment to Diversity & Inclusion is good for us because it allows us to:• Deliverpositivebusinessresults.• Buildahighlyskilledworkforcethatreflectsourdiverseclientandcustomerbase.• Provideinnovativeproductsandservicestoourcustomersandclients.• Seeknewbusinessopportunitieswhileweretainourclientbase.• Givebacktothecommunitieswetouchandserve.

Visit altogethergreat.com to learn more about Diversity & Inclusion at Compass Group.

To qualify for the President’s Five Jewel Award, you must:•Complete the Star 3 Diversity & Inclusion Achievement.•Choose one of the two following activity options to complete.•Submit an essay, scrapbook, video or DVD following the guidelines below.

Option 1: Associate Innovation in Action

Description of Activity: Would a new product or idea make daily work life easier? In this exercise, your team will have the opportunity to suggest a new product, idea or improve a current process that could make your daily duties easier, more efficient and/or reduce costs.

A suggestion is an innovation which:• Identifiesaproblem,potentialproblemoropportunity• Presentsaspecificsolutiontotheproblemorpotentialproblem• Improvesacurrentprocess• Generatesanideaoraprocessimprovementthatcanbeusedcompany-wideIn order to help your team create an “Innovation in Action”, your team may use any or all of the following resources: teammates, local library (encyclopedias, books etc.), newspapers, magazines or the internet. This innovation MUST be based on processes or activities within your daily duties at Compass Group.

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Create a recap of your “Associate Innovation in Action” activity, answering the following questions:1. How many associates are in your unit?2. How many associates participated in this activity?3. What information did your team use to complete this activity?4. Describe in detail the daily duty (ies)/responsibility (ies) your team used to help create the “Innovation in Action.”5.Listanddescribethesignificantbenefitsinatleast3thefollowingcategories: •Creatinganinclusiveworkplace •Savingmoney,time,materialorresources •Improvingservice,procedures,systemsormethods •Reducingcosts,materials,handlingorwaste •Increasingproductivity6. Describe how the diversity of your team helped create this “Innovation in Action,” how it can be used over a long period

of time (sustainability) and deliver profitable growth.

Option 2: Diversity & Inclusion at Work

Description of Activity: Using Option 2 from the Star 3-Achievement 2 portion of the Be-A-Star program, demonstrate in greater detail how your unit or team brings the power of Diversity & Inclusion to your fellow teammates, clients and customers.

Create a report answering the following questions:1. How many associates are in your unit?2. What is the name and location of your unit?3. How many associates participated in this activity?4. Describe in detail an average day in your unit. Demonstrate how your team uses each value throughout the day. Give3examplesmaximumforeachofthefollowingvalues:

--Openness, Trust and Integrity --Responsibility --Passion For Quality --Can-do --Win Through Teamwork 5. What did your team learn about the importance of teamwork and how did the diversity of your team make a difference

during this exercise?

How to submit for award consideration:Submit your activity recap - along with a copy of your Star 3 Diversity & Inclusion Achievement Form - to your Sector Diversity Action Council representative (if applicable), your Sector Champion, or the Sector Regional Be-A-Star Committee Chairperson by no later than June 10, 2014.Acceptableitemstosubmitare: •Anessayof300wordsdescribingtheactivity •Ascrapbookdisplayingexamplesoftheactivity(withphotos,associatetestimonials,etc.) •AvideoorDVDdisplayingexamplesoftheactivity(withphotos,associatetestimonials,etc.)nottoexceed8minutes.

THE VIDEO OR DVD CANNOT BE CREATED AND/OR PRODUCED BY A PROFESSIONAL COMPANY OR ORGANIZATION. YOUR TEAM/UNIT MUST CREATE AND/OR PRODUCE THE VIDEO OR DVD.

Your team may only submit one item listed above. Any team sending more than 1 will be disqualified.

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ProgrAm SUPPorT

If you have questions regarding any of the achievements or support materials within your sector’s Be-A-Star Program, contact your Regional Be-A-Star Committee (listed below).

Central Region Chartwells School Dining Services 2331 Millpark Drive Maryland Heights, MO 63043 Attn:Be-A-StarCommittee Phone:800.426.8175 Fax:[email protected]

South Region Chartwells School Dining Services 7092-B Howard Street Spartanburg, SC 29303 Attn:Be-A-StarCommittee Phone:800.366.7670 Fax:[email protected]

Northeast Region Chartwells School Dining Services 300 Granite Street, Suite 405 Braintree, MA 02184 Attn:Be-A-StarCommittee Phone:781.843.1500 Fax:781.843.8190Be-A-StarChartwellsK-12NorthEastRegion@compass-usa.com **Northeast Region—send all forms to your respective District Manager either by mail or electronically.

Mid-Atlantic RegionChartwells School Dining Services 804 Broadway West Long Branch, NJ 07764Attn:Be-A-StarCommittee Phone:609.409.2010Fax:609.409.2020Be-A-StarChartwellsK-12Mid-AtlanticRegion@compass-usa.com

West RegionChartwells School Dining Services1014MarketStreet,#200Kirkland,WA98033Attn:Be-A-StarCommittee Phone:425.827.1200Fax:[email protected]

Great Lakes Region Chartwells School Dining Services 3600 Camelot Drive SE, Suite 3Grand Rapids, MI 49546 Attn:Be-A-StarCommittee Phone:616.285.7960 Fax:616.285.8181Be-A-StarChartwellsK-12GreatLakesRegion@compass-usa.com

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Your Be-A-Star Program is all in one place.

You will find your 2014 sector Be-A-Star program materials, upload any necessary submissions and, if required, claim Stars for your operation all on one website – beastar.compass-usa.com.

If you need assistance with the Be-A-Star website, send an email to [email protected].

WeBSITe SUPPorT

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Be-A-Star 2014 - Official Rules

I. General Rules

Introduction:CompassGroup(“Sponsor”)issponsoringtheBe-A-Star2014Program(“ThePromotion”)foreachofitscompanies — Bon Appétit, Canteen, Chartwells, Corporate Office, Eurest, Flik International Corp., Foodbuy, Morrison, and Touchpoint (“Companies”). The Promotion involves three “Stars.” Each Star consists of a series of activities and skill-based Achievements (“Action Items”). There are also three Special Awards. These general terms and conditions (“General Rules”) apply to all Achievements and Special Awards. In addition, each Achievement and Special Award may be subject to specific terms and conditions (“Action Items Rules” or “Special Award Rules,” respectively), as discussed below. The General Rules, Component Rules, and the Special Award Rules together form these Official Rules. The Promotion begins August 2013 and ends June 2014. The specific timing for each Achievement is set forth in the Achievement Rules. The timing for each Special Award is set forth in the Special Award Rules.

Eligibility:Mustbe18yearsoldorolder.EachparticipantmustcomplywithalltermsandconditionssetforthintheseOfficial Rules, and winning is contingent upon fulfilling all such requirements. Entries must be original work and must not have been previously published or have won any other award. Participants are eligible only if they are actively employed with the company at the time of award payout. Active participants will receive a prorated award based on the number of weeks worked in the eligible position. Vacation will be considered weeks worked for the purpose of eligibility. If a participant’s employment with the company is terminated either voluntarily or involuntarily, or if a participant engages in conduct which gives rise to a suspension or some other form of disciplinary action, then notwithstanding any other provisions of the Be-A-Star Recognition Program, the participant shall automatically become ineligible to receive all or part of an award, subject to the sole and absolute discretion of Compass Group hereinafter known as the “Company,” to decide otherwise.

Prizes:Prizes,selectionprocess,timing,andprizevaluedetailsaresetforthintheAchievementRulesandSpecialAward Rules. No substitution or transfer of prizes permitted except by Sponsor, who, in the event of prize unavailability or any other reason, reserves the right to substitute any prize with another prize of equal or greater value. All taxes, fees, and surcharges, and any other expenses not listed as included in a prize are the sole responsibility of the prize winners. Acceptance of a prize constitutes permission for Sponsor and its advertising and promotional agencies to use winner’s name and likeness for advertising and promotional purposes in any media without additional compensation unless prohibited by law. Decisions of Sponsor or judges grading submissions for any Achievement or Special Award are final and binding in all matters relating to the Promotion. In the event of a tie in any Achievement or Special Award that requires judging or evaluation, duplicate prizes will be awarded. For prizes exceeding $7500 in value, potential winners will be required to sign and return an Affidavit of Eligibility, Liability Release, and where lawful, a Publicity Release, within fourteen (14) days of notification. If a potential winner does not return such release within the (14) day time period, such potential winner will be disqualified and another winner selected in the place of the disqualified person at random from all eligible entries. If any prize or prize notification is returned as non-deliverable, the potential winner will be disqualified and another potential winner will be selected in the original potential winner’s place. A cash payout is prorated based on fulltimeequivalence.Fortyhoursequalsonefullshare,thirtyhoursequals3⁄4share,twentyhoursequals1⁄2share,etc.,based on the normal work week at the time of payout.

oFFICIAl rUleS

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Miscellaneous:ByparticipatinginthePromotion,participantsagreetoreleaseandholdharmlessSponsor,itsparents, subsidiaries, divisions, related companies and their respective officers, directors, employees, and agents from and against any and all claims or causes of action arising out of participation in the Promotion or with awards provided hereunder. All entries become the property of Sponsor. Sponsor is not responsible for late, lost, illegible, incomplete, stolen, misdirected or postage due entries. If for any reason the Promotion is not capable of running as planned including due to tampering, unauthorized intervention, fraud, technical failure, human error or any other causes beyond the control of Sponsor that corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Promotion, Sponsor reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion. The Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft of destruction or unauthorized access to, or alteration of, entries.

Submission of entry grants Sponsor and its agents the right in perpetuity to reproduce, publish, use, edit, adaptand/or modify such entry in any way, in any and all media, without limitation and without compensation toparticipant. Any and all disputes, claims, and causes of action with Sponsor arising out of or connected withthis Promotion, other than determination or validity of claims, shall be resolved individually and exclusively byarbitration under the Commercial Dispute Resolution Procedures of the American Arbitration Association inCharlotte, North Carolina. Any and all claims, judgments and awards shall be limited to actual out-of-pocketcosts incurred, including costs associated with participating in this Promotion, but in no event attorneys’ fees.Participantsherebywaiveallrights:(i)toclaimorbeawardedanypunitive,direct,indirect,incidentalandconsequentialdamagesandanyotherdamages,otherthanforactualout-of-pocketexpenses;and(ii)tohavedamages multiplied or otherwise increased. All issues and questions concerning the construction, validity,interpretation and enforceability of these Official Rules, shall be governed by, and construed in accordancewith, the laws of the State of North Carolina. Sponsor reserves the right to cancel or modify this program asdetermined by Sponsor in its sole discretion. Any modification of these Official Rules shall be communicated tothe participants via mail and/or e-mail. Void where prohibited.

WinnersList:Foralistofprizewinners,sendaself-addressedstampedenvelopeto:Be-A-Star Winnersc/o Engagement & RecognitionCompass Group North America2400 Yorkmont RoadCharlotte, North Carolina 28217

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Squares Indicate Fiscal Calendar Quarter-end Dates Stars Indicate Star Due Dates Optional “Early Bird” Raffle Entries Due Date

October 2013

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

September 2013August 2013 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

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november 2013 December 2013 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

January 2014

February 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

March 2014 April 2014

May 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

June 2014 July 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

STAr dUe dATe CAlendAr

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

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S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

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s, re

now

ned

for o

ur

grea

t peo

ple,

our

gre

at s

ervi

ce, a

nd o

ur g

reat

resu

lts.

Safe

ty, H

ealth

and

Env

ironm

ent F

irst -

nev

er

to c

ompr

omis

e on

the

heal

th a

nd s

afet

y of

our

cu

stom

ers

and

our p

eopl

e, a

nd to

man

age

re

spon

sibl

y th

e im

pact

that

our

bus

ines

s ha

s on

th

e en

viro

nmen

t.

Del

iver

ing

for C

lient

s and

Con

sum

ers

- to

earn

th

e co

ntin

ued

loya

lty o

f our

cus

tom

ers

by

cons

iste

ntly

dem

onst

ratin

g w

hy w

e ar

e th

e fir

st

choi

ce fo

r qua

lity,

ser

vice

, val

ue a

nd in

nova

tion.

D

evel

opin

g ou

r Peo

ple

and

Valu

ing

Div

ersi

ty -

to v

alue

and

reco

gniz

e th

e di

vers

ity a

nd

cont

ribu

tion

of o

ur p

eopl

e. W

e cr

eate

a w

ork

en

viro

nmen

t tha

t is

chal

leng

ing

and

prov

ides

the

oppo

rtun

ities

and

sup

port

for

ever

yone

to

deve

lop,

lear

n an

d su

ccee

d.

Prof

itabl

e G

row

th -

to d

eliv

er s

hare

hold

er v

alue

th

roug

h di

scip

lined

, sus

tain

able

gro

wth

, un

derp

inne

d by

str

ong

gove

rnan

ce, t

hat

cont

ribu

tes

to a

nd le

vera

ges

the

bene

fits

of o

ur

glob

al s

cale

. Co

nsta

nt F

ocus

on

Perfo

rman

ce a

nd E

fficie

ncy

- to

del

iver

the

high

est q

ualit

y an

d pe

rfor

man

ce,

whi

le r

elen

tless

ly d

rivin

g to

be

the

low

est c

ost,

m

ost e

ffic

ient

pro

vide

r.

Ope

nnes

s, T

rust

and

Inte

grity

- w

e se

t the

hi

ghes

t eth

ical

and

pro

fess

iona

l sta

ndar

ds a

t all

times

. We

wan

t all

our

rela

tions

hips

to b

e ba

sed

on

hone

sty,

res

pect

, fai

rnes

s an

d a

com

mitm

ent t

o op

en d

ialo

gue.

Pa

ssio

n fo

r Qua

lity

- we

are

pass

iona

te a

bout

de

liver

ing

supe

rior

food

and

ser

vice

and

take

pri

de

in a

chie

ving

this

. We

look

to r

eplic

ate

succ

ess,

lear

n fr

om m

ista

kes

and

deve

lop

the

idea

s, in

nova

tion

and

prac

tices

that

will

hel

p us

impr

ove

and

lead

our

m

arke

t.

Win

Thr

ough

Tea

mw

ork

- we

enco

urag

e

indi

vidu

al o

wne

rshi

p, b

ut w

ork

as a

team

. We

valu

e th

e ex

pert

ise,

indi

vidu

ality

and

con

trib

utio

n of

all

colle

ague

s, w

orki

ng in

sup

port

of e

ach

othe

r an

d re

adily

sha

ring

goo

d pr

actic

e in

pur

suit

of s

hare

d go

als.

Re

spon

sibi

lity

- we

take

resp

onsi

bilit

y fo

r our

ac

tions

, ind

ivid

ually

and

as

a G

roup

. Eve

ry d

ay,

ever

ywhe

re w

e lo

ok to

mak

e a

posi

tive

cont

ribu

tion

to th

e he

alth

and

wel

l-bei

ng o

f our

cus

tom

ers,

the

com

mun

ities

we

wor

k in

and

the

wor

ld in

whi

ch w

e liv

e.

Can-

do -

we

take

a p

ositi

ve a

nd c

omm

erci

ally

aw

are

“can

-do”

app

roac

h to

the

oppo

rtun

ities

and

ch

alle

nges

we

face

.

Man

agem

ent a

nd P

erfo

rman

ce (M

AP)

To

opt

imiz

e sh

ort-

term

and

long

-ter

m p

erfo

rman

ce

by fo

cusi

ng o

n:

MA

P1 -

Clie

nt S

ales

& M

arke

ting

Cost

s - D

eliv

er

prof

itabl

e gr

owth

from

exi

stin

g an

d ne

w c

lient

s in

ou

r ch

osen

mar

kets

. M

AP2

- Co

nsum

er S

ales

& M

arke

ting

Cost

s -

Del

iver

pro

fitab

le g

row

th fr

om e

xist

ing

and

new

co

nsum

ers

in o

ur c

hose

n m

arke

ts.

MA

P3 -

Food

Cos

ts -

Del

iver

opt

imal

qua

lity

and

rang

e of

food

to c

onsu

mer

s fo

r the

low

est c

ost.

M

AP4

- U

nit C

osts

- Ef

ficie

nt m

anag

emen

t of

labo

r to

redu

ce c

osts

; red

uce

unit

over

head

cos

t.

MA

P5 -

Abo

ve U

nit C

osts

- Re

duce

cos

ts n

ot

asso

ciat

ed w

ith th

e un

it.

Our

Mis

sion

— E

very

one

in C

ompa

ss is

com

mitt

ed to

co

nsist

ently

del

iver

ing

supe

rior s

ervi

ce in

the

mos

t effi

cien

t way

, for

th

e sh

ared

ben

efit

of o

ur c

usto

mer

s, sh

areh

olde

rs a

nd a

ssoc

iate

s.

Our

Gui

ding

Pri

ncip

les

O

ur V

alue

s

Our

Per

form

ance

Fra

mew

ork

Peop

le fo

cus t

o su

ppor

t MAP

and

del

iver

gre

at re

sults

A

ttra

ct -

sour

ce g

reat

peo

ple;

sele

ctio

n pr

oces

s; di

vers

ity

Reta

in -

indu

ctio

n; r

ewar

d po

licy

& p

ract

ices;

Saf

ety,

H

ealth

and

Env

ironm

ent F

irst,

gove

rnan

ce &

goo

d

peop

le p

ract

ice

Dev

elop

- tr

aini

ng;

care

er p

lann

ing;

succ

essio

n &

ta

lent

man

agem

ent

Enga

ge -

two

way

com

mun

icat

ion;

ass

ocia

te re

latio

ns;

reco

gniti

on

Perf

orm

- pe

rform

ance

revi

ew; i

n-un

it op

erat

iona

l ex

celle

nce;

org

aniza

tiona

l dev

elop

men

t

Our

PEO

PLE

MA

P

48

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