be tops: culture deck
TRANSCRIPT
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TOPS SOFTWAREFall in love with community association management
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WELCOME TO TOPS!
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WHO ARE WE?
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TOPS IS A FAMILY COMPANY
Meet Our Executive TeamKevin Hardy, CTO Jeff Hardy, Founder Mike Hardy, President
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30 YEARS
STRONG
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PRODUCTION OFFICE:CLEARWATER, FL
CORPORATE OFFICE: GAITHERSBURG, MD
(you are here)
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WHAT DO WE DO?
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WHAT ARE WE SELLING?
ALL-IN-ONE
COMMUNITY
ASSOCIATION
MANAGEMENT
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OUR PRODUCTS
• Back-Office Cmty Assn Mgmt• Local Install • Over 9,000 users• 30 years old (DOSWindows)
• Community Management in the Cloud (SAAS)
• TOPS Professional Overlay• Trapp Online Hosted
• Web-Based Community Management
• Full re-write with modern development principals
• Slated for MVP release Q4 2015
TOPS PROFESSIONAL® (THE PAST) TOPS IQ® (THE PRESENT) TOPS ONE (THE FUTURE)
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ACCOUNTING
TOPS accounting modules align with AICPA guidelines for Community Association Fund Accounting.
Every transaction is tracked and logged to act as a fraud prevention measure and assist auditors.
Accountants like things their way. TOPS supports custom ledger layout and cost centers.
INDUSTRY SPECIFIC AUDIT TRAILS CUSTOMIZED SETUP
Accountants can choose from simple cash accounting to full accrual or even modified accrual.
CHOOSE YOUR METHOD
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MANAGEMENT
TOPS makes it easy to enforce the association’s rules to enhance curb appeal and maintain property values.
Manage big community projects or small fixes around the house. Track inventory, assign tasks and pass costs onto owners.
From letters to mass emails, not only do we send it, we automatically store it – the perfect paperless solution.
ENFORCEMENT MAINTENANCE COMMUNICATIONS
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AUTOMATION
Office? Who needs one? Inspections, maintenance jobs and project management can easily be conducted in the field on your own device.
Which bank do you work with? We do too! From ACH to lockbox payments to check scanning and automated check reconciliation, we’ve got you covered.
Get out of board meetings faster with comprehensive monthly board packages. And while you were in that meeting, we went ahead and processed your late payments too…
GO MOBILE INTEGRATION JOB STREAMING
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TOPS CLIENTS SAVE SO
MUCH TIME & $$$, THEY
CAN AFFORD TO HIRE FEWER
EMPLOYEES AND STILL TAKE
ON MORE ACCOUNTS THAN
THEIR COMPETITION.
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WHO WE SERVE
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A REAL ESTATE VERTICAL
THAT COVERS THE
FINANCIAL OPERATIONS, MAINTENANCE, CARE AND
RULE ENFORCEMENT OF
PROPERTY
PROPERTY MANAGEMENT
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4 TYPES OF PROPERTY MANAGEMENT
Shopping malls Business offices
Hotels Hospitals
Condominiums Homeowner Assns Co-operatives Timeshares
COMMERCIAL MANAGEMENT HOSPITALITY MANAGEMENT ASSOCIATION MANAGEMENT
Apartment Complexes Section 8 Housing Landlords
RENTAL MANAGEMENT
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THE INDUSTRY THAT SERVES
COMMUNITY ASSOCIATIONS, TYPICALLY HOMEOWNERS
ASSOCIATIONS (HOAS), CONDO ASSOCIATIONS
(COAS) AND CO-OPS.
THE CAM INDUSTRY
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COMMUNITY ASSOCIATIONSCondosHOAsCo-Ops
MANAGEMENT COMPANIES(WHO MANAGE THESE COMMUNITIES)
WHO IS OUR TARGET MARKET?
(Always err on the side of the management company. We need to walk the line to avoid poaching clients from our own client base.)
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COMMERCIAL MANAGEMENT
HOSPITALITY MANAGEMENT
RENTAL PROPERTY MANAGEMENT
LANDLORDS
WHO IS NOT OUR TARGET MARKET?
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HOW WE DO IT ALL
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COMPANY CULTURE
TO BE ON TOP YOU’VE GOTTA BE TOPS!
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COMPANY CULTURE IS THE
PERSONALITY OF A COMPANY AND
DEFINES WHAT IT’S LIKE TO WORK
FOR THAT COMPANY.
COMPANY CULTURE INCORPORATES
THE COMPANY MISSION, VALUES, ETHICS, EXPECTATIONS, GOALS, AND
WORK ENVIRONMENT.
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BE TOPS
BEING “TOPS” IS WHAT WE BELIEVE AND
VALUE – IT’S WHO WE STRIVE TO BE AND
WHAT WE LOOK FOR IN EACH OTHER.
BEING TOPS IS A COMMITMENT, FROM THE
COMPANY TO EACH AND EVERY EMPLOYEE, AND
FROM EACH AND EVERY EMPLOYEE TO THE
COMPANY.
Team OrientedOpenPositiveSympathetic
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TEAMWORK TOPS WILL…
Support your decisions and encourage teamwork.
Build an environment where teamwork is enabled.
Regularly host team building activities.
Regularly work to improve cross team communications.
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YOU WILL…
Remember that the team is greater than the individual.
Consider the impact on a team member before you pass work along (being a good team member means carrying your fair share!)
Expect your colleagues to work at a high level.
TEAMWORK
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OPEN TOPS WILL…
Openly share information about the company status and direction – even sensitive information.
Be open to creating a better work environment empowering YOU to make tactical decisions when it’s good for the client.
Be open to ideas, feedback, and criticism.
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YOU WILL…
Openly communicate with team and clients.
Be open to feedback (receiving and sharing) without resentment.
Be open to new ideas.
Be open to making changes.
Leave room to make mistakes.
OPEN
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POSITIVE TOPS WILL…
Be positive in communicating mission/goals
Recognize and affirm the contributions of team members
Praise excellent behavior
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YOU WILL…
Perform your duties with cheer.
Understand it’s easier to be negative, and being positive requires work.
Look for ways to make a positive impact for a client or colleague.
Discourage gossip.
POSITIVE
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SYMPATHETIC TOPS WILL…
Strive to provide an environment where real relationships are encouraged.
Keep open doors, and tear down invisible walls.
Genuinely care about your professional development.
Provide opportunities to give back to the community.
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YOU WILL…
Demonstrate genuine concern for clients and colleagues.
Listen to clients – sometimes they need to vent.
Strive to understand what the client is trying to accomplish, not just what they say.
Get involved in something bigger than yourself.
SYMPATHETIC
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TOPS SUPERSTAR
Each quarter, TOPS recognizes one team member that has best demonstrated “being TOPS”.
Superstars are voted in by all TOPS team members, NOT management!
Recipients are turned into a caricature and hung on the wall of fame in our Clearwater office.
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IN EVERYTHING YOU DO, ASK YOURSELF
1. Is it good for the customer?
2. Is it good for the company?
3. Is it good for the team?
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YOUR SUGGESTIONS
ARE ALWAYS WELCOME!
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www.topssoft.com
http://camblog.topssoft.com
camblog.topssoft.com/devblog
http://customercare.topssoft.com
http://camfireconference.com
RESOURCES
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THAT’S IT FOLKS
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NOW, GO OUT
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DO GOOD
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HAVE FUN!