belonging together exploring cross- cultural conflict dr lia dong shimada superintendents’...
TRANSCRIPT
BELONGING TOGETHER
Exploring Cross-Cultural Conflict
Dr Lia Dong ShimadaSuperintendents’ Conference 2012
BELONGING TOGETHER
Conflict and Culture
Who are you in a conflict? What shapes your response? What do you bring?
What are your gifts and skills?What is your ‘baggage’?
BELONGING TOGETHER
Externalising• “The problem is the problem” (not the
person)• What effect is it having? • What is it costing you/us?• How much power does it have over us? • How is it interfering with our best
intentions?
BELONGING TOGETHER
Reframing• Shift statements: • Position Issue• Complaints Requests• “But” “And”
• Neutralising:• “It sounds like…” • “I am hearing”• Non-defensive responses
BELONGING TOGETHER
Writing New Narratives• How far do you think this conflict can
go? • Are the effects acceptable to us? • What steps can we take to diminish
its power?• Have there been times when we have
not been so captured by conflict?
BELONGING TOGETHER
Writing New Narratives• What do you want this relationship to
look like? • How would we handle this in our best
moments? • What does it mean to hear her/him/us
speak with understanding?• What difference does it make to be
heard?