benchmarking your quality maturity
TRANSCRIPT
BENCHMARKINGYOUR QUALITY MATURITY
Turning A Cost Center Into A Profit Center
EXCERPTS FROM AN LNS RESEARCH STUDY CONDUCTED ON BEHALF OF PLEX
The Phases of QualityManagement Maturity
Every company faces its own natural progression towards quality management maturity.
How mature is your quality management?
AD HOCLagging operational and financial performer.Inability to meet current or future market demands.
CONTROLLEDModerate operational and financial performer.Ability to meet current market demands.Inability to meet future market demands.
PROACTIVEAverage operational and financial performer.Ability to meet and exceed current market demands.Potential to meet future market demands.
AGILEStrong operational and financial performer.Ability to meet and exceed current market demands.Fast follower as markets transform.
MARKET LEADERTop operational and financial performer.Ability to define markets, transform business models, and disrupt incumbents.
1
2
3
4
5
FROM• Homegrown,
corrective methods• Quality for quality’s sake• “More work” perception
TO• Next-generation
quality solutions• Preventing
non-conformance from ever happening
• How we run our business
Leadership and Culture: From a Department to a Responsibility
Early stages: Quality management lives in a quality department silo.
With maturity: Quality becomes ingrained in the corporate culture.
QUALITY AS A DEPARTMENT
QUALITY AS A RESPONSIBILITY
BUSINESS PERFORMANCE COMPLIANCE
COMMON VISION OF OPERATIONAL EXCELLENCE
EXECUTIVE MANAGER SHOP FLOOR QUALITY DEPT.
EXECUTIVE MANAGER SHOP FLOOR QUALITY DEPT.executives stated their organization considered quality more of a department than a responsibility.
1 IN 2
Business Process Excellence: From Reactiveto Proactive
Early stages: Business processes are based on manual checklists or spreadsheets kept by separate organizations.
With maturity: Cross-functional teams work in harmony, processes become more formalized, businesses invest in quality software solutions.
in business process excellence is closely aligned with the shifting of resources away from reactive, toward proactive quality measures.
MATURITY
DISJOINTED QUALITY PROCESSES
HARMONIZED QUALITY PROCESSES
CAPA
AUDIT
PPAP
SPC
CAPA
AUDIT
PPAP
SPC
Technology Capabilities: From Disparate to Integrated
Early stages: IT capabilities are deployed ad-hoc and as needed.
With maturity: Eventually, companies adopt holistic platform solutions. Market leaders run robust deployments of EQMS technology that integrate with other enterprise systems.
in technology maturity, nearly all IT capabilities are deployed on an ad-hoc and as needed basis.
EARLY
PLM
• APQP/FMEA• Design Quality• Inspection Plan
EHS
• Incident Management• Inspection
Management• SOPs
MOM
• In-Line and At-Line Testing
• SPC• HACCP
• NC Reporting
CRM
• Customer Complaints• Sentiment Analysis
• Warranty Management
EQMSReporting, Analytic, Configurability,
Mobility, Interoperability
PROCESS AUTOMATION
• NC/CAPA• Audit Management
• Supplier Quality Management
• Training & Certification• Change Management
• Risk Management
DOCUMENT MANAGEMENT
• Control (eSignature, View, Print, Read &
Understood)• Collaborate (Search,
Share, Comment)• Regulatory Submissions
Performance Management: From Separate and Local to Coordinated and Global
Early stages: Performance improvement data is collected locally.
With maturity: Market leaders establish standard quality, risk, and compliance KPIs that are measured globally.
Management maturity helps companies understand where more or less resources are required to make improvements, but like culture and IT, it is a journey.
PERFORMANCE
Role-BasedKPIs & Alerts
ContinuousImprovement Projects
Drill-DownAnalytics
Business Units, SitesProducts, Assets, Teams
Corporate Offices Utilities Manufacturing Distribution & Warehousing
BUSINESS DATA:
•Customers
•Partners
•Plans - Orders
•Costs - Assets
•Materials
•Compliance
ENERGY DATA:
•Price
•Usage
•Renewables
•EfficiencyProjects
•Demand Response
PRODUCTION DATA:
•Schedules - Orders
•Materials - Output
•Yield - Quality
•Efficiency
•Assets - Personnel
•Safety
LOGISTICS DATA:
•Schedules - Orders
•Inventory
•Shipments
•Facilities - Assets
•Personnel
•Safety
Industry-Specific Quality Maturity Example: Automotive
Automotive manufacturers must becertifiedtoconformtocertainstandards,butcertificationdoes not equal quality maturity.
Mature, market-leading suppliers are harmonizing their processes across plants and functional units, often using Web-enabled, cloud-based, and occasionally, true multi-tenant platforms.
MANUFACTURING
R&D / ENGINEERING
SERVICESUPPLIERS
Final TestTraceability
Field FailuresVoice of Customer
Failure DataChange Order
As-DesignedAs-Built
As-Maintained
Material PerformanceProcess Performance
Work InstructionsQuality Specifications
FOR EXAMPLES OF INDUSTRY-SPECIFIC QUALITY MATURITYAND RECOMMENDATIONS FOR HOW TO HELP YOUR QUALITY MANAGEMENT
BECOME MORE PROACTIVE AND AGILE,
DOWNLOAD THE FULL REPORT
WWW.PLEX.COM
© 2013 Plex Systems Proprietary + Confidential 11/18/14
It’s what’s next.