best survey 2010 city report: helsinki benchmarking in european service of public transport

BEST Survey 2010City report: Helsinki

Benchmarking in European Service of public Transport

BEST 2010

BEST City report 20102

Content

1. About the survey

2. How to read the graphs

3. Results Results per index in 2010, 2009, 2008 and

2007

Satisfaction per city/region 2005 – 2010 with:

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Perception of social image 2005 - 2010

Perception of value for money 2005 - 2010

Citizens stated loyalty to public transport 2005 - 2010

4. Quality indicators impact on overall citizen satisfaction 2010

5. Results per subgroup

6. Background information Gender

Age

Life situation

PT travel frequency

BEST 2010

3

About the survey

The following cities participated in the BEST 2010 survey:

Stockholm

Oslo

Helsinki (with additional questions)

Copenhagen

Vienna

Geneva (with additional questions)

For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.

The fieldwork was conducted between March 1st and March 14th 2010.

Results from the survey have been weighted with respect to sex and age to match the profile in each area.

In 2010 the special topic was transfers. Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.


BEST 2010


Eight dimensions believed to affect satisfaction included in the survey

Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)

Loyalty

8. Value for money

7. Social image

Satisfaction

1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort

Ridership

BEST 2010


Response rates

Response rates are calculated as follows:

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %

Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %

Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %

Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %

Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %

Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %

5

BEST Survey response rate =

Number of completed interviews

(Total sample ÷ telephone numbers not in use / not in target group)

BEST 2010


Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from

databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed

line telephones. In all instances it is estimated that approximately 85-95%

of the adult population in all included countries can be reached by telephone.

The primary sampling unit varies across countries (see table on right hand side).

The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.

There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.

From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.

City Sample base and primary sampling unit

Stockholm Fixed line sample, household primary sampling unit

Oslo Fixed line and mobile sample, phone number primary sampling unit

HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers

Copenhagen Fixed line and mobile sample, phone number primary sampling unit

Vienna Fixed line and mobile sample, phone number primary sampling unit

Geneva Fixed line sample, household primary sampling unit

BEST 2010


Mobile interviews*

City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010

Stockholm 2,5%** 2,3%** 2,1%**

Oslo 40% 39% 44%

Helsinki 82% 96% 98%

Copenhagen 25% 35% 36%

Vienna 7% 9% 44%

Geneva 0% 0% 0%

* Share of interviews conducted with respondents using a mobile phone

** If mobile callback requested by respondent only

BEST 2010


How to read the graphs

Time series

4449 47

51

58 58

0

20

40

60

80

100

2001 2002 2003 2004 2005 2006

CITIZEN SATISFACTION

<TOTAL BASE: NNN>

The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.

Respondents with a neutral position are not displayed in the graphs.

The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.

BEST 2006

10 Citizens Satisfaction Survey 2006

BEST Survey 2007Citizen satisfaction

80

79

76

73

67

66

58

-5

-3

-3

-6

-10

-10

-11

Vienna

Helsinki

Prague

Berlin

Stockholm

Oslo

Copenhagen

Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>

5852585658

4751585866

6764666567

..637373

..80.76

8078768179

7875757480

20032004200520062007

Development per index in the different cities are also shown as time lines.

All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.

Results 2010Helsinki

BEST 2010


Helsinki Indices 2010

-6

-12

-21

-28

-12

-8

-11

-3

-24

-6

77

67

56

46

59

76

62

87

51

80

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

Hardly/Don't agree at all Partially/Fully agree

2010 2009 2008 2007 2006

77 82 76 79 81

67 68 65 66 67

56 68 64 64 72

46 52 49 48 57

59 58 54 57 59

76 74 72 71 72

62 62 63 63 63

87 89 84 86 82

51 51 47 49 50

80 81 80 78 75

Helsinki 2010

Quality dimensions

BEST 2010


-12

-17

-14

-4

-14

-8

-11

-14

-17

67

63

66

83

55

85

70

50

63

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


Helsinki Traffic supply

2010 2009 2008 2007 2006

67 68 65 66 67

63 68 66 68 65

66 65 63 65 65

83 87 81 83 84

55 54 48 50 50

85 90 87 88 89

70 68 66 70 70

50 47 45 43 49

63 62 60 63 62

BEST 2010


-21 56Reliability


2010 2009 2008 2007 2006

56 68 64 64 72

Helsinki Reliability

BEST 2010


Helsinki Information

-28

-7

-43

-34

46

78

24

35

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2010 2009 2008 2007 2006

46 52 49 48 57

78 82 78 77 80

24 25 23 22 33

35 46 44 44 -

BEST 2010


Helsinki Staff behaviour

-12

-15

-9

59

51

66

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2010 2009 2008 2007 2006

59 58 54 57 59

51 49 48 51 53

66 66 60 62 65

BEST 2010


Helsinki Security and safety

-8

-10

-9

-5

76

69

74

86

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2010 2009 2008 2007 2006

76 74 72 71 72

69 65 65 64 64

74 69 67 66 67

86 87 83 84 84

BEST 2010


Helsinki Comfort

-11

-8

-10

-9

-24

-5

62

63

60

66

40

81

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2010 2009 2008 2007 2006

62 62 63 63 63

63 63 72 71 66

60 61 57 59 57

66 70 70 68 70

40 38 41 40 45

81 78 76 75 76

BEST 2010


-3

-5

-3

-1

87

75

92

93

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


Helsinki Social Image

2010 2009 2008 2007 2006

87 89 84 86 82

75 79 68 68 62

92 93 92 93 90

93 94 93 95 93

BEST 2010


Helsinki Value for money

-24

-15

-33

51

61

42

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2010 2009 2008 2007 2006

51 51 47 49 50

61 61 57 60 60

42 41 37 37 40

BEST 2010


-6 80Loyalty


2010 2009 2008 2007 2006

80 81 80 78 75

Helsinki Loyalty

Impact on satisfaction

Indicators impact on citizen satisfaction

How is the most important areas for improvements determined?

Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when

planning a trip Information is good when traffic problems occur

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using

PT Comfort

Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Description of the analysis: The indicators shown to the left have been

used to determine the impact they have on citizens over all satisfaction.

The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.

As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.

Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.

A stepwise regression method has been used in the analysis.

On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.

Overall satisfaction

with PT

22

BEST 2010


Impact on satisfaction - Helsinki

The busses and trains are modern

I am satisfied with the number of departures

Transfers are easy

It is easy to get the in-formation needed when

planning a trip

Public transport mostly runs on schedule

I feel secure on board busses and trains


0.21

0.19

0.19

0.13

0.08

0.08

0.07


Transfers are easy

The busses and trains are clean

Waiting time is short at transfers


The staff behaves nicely and correctly

The information is good when traffic problems

occurIt is easy to get the in-formation needed when

planning a tripI normally get a seat

when I travel with public transport

I am not afraid of traffic accidents when using

public transportNearest stop is close to

where I live

0.19

0.15

0.12

0.09

0.08

0.06

0.06

0.06

0.06

0.06

0.05


Transfers are easy


I am not afraid of traffic accidents when using pub-

lic transport

The busses and trains are clean


It is easy to get the informa-tion needed when planning a

trip

I normally get a seat when I travel with public transport

The staff answers my ques-tions correctly

0.23

0.19

0.14

0.10

0.08

0.06

0.06

0.06

0.05

2009 20102008

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

Helsinki 2010

Appendix

Helsinki 2010

Citizen satisfaction in subgroups

BEST 2010


Helsinki Citizen satisfaction- Subgroups

77

7778

7873

7887

90

8484

7254

49

8668

7364

74

648485

7573

9386

8384

-6

-6-5

-3-7-5-4

-7

-5-5-4

-11-21

-5-6-7-8-6

-8-3-4

-6-6-5

-1-5

-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times perLess than monthly

Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro

BusBus, trainBus, tram

Bus, metroBus, metro, tramBus, metro, tram,

Partially/Fully agree

Hardly/Don't agree at all<TOTAL BASE: 1572>

Helsinki 2010

Traffic supply in subgroups

BEST 2010


Helsinki Traffic supply - Subgroups

67

6668

6764

6776

80

7270

6551

35

7361

6456

65

5975

736564

76737474

-12

-12-12

-12-15

-12-8-7

-10-10

-13-24

-20

-9-16

-13-20

-12

-16-9-8

-13-15

-9-11

-9-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro




Hardly/Don't agree at all

BEST 2010


Helsinki Good for work/school trips - Subgroups

<TOTAL BASE: 1414>

63

6265

6759

6276

90

7570

4737

24

7257

6143

54

4556

7462

5980

6985

75

-17

-16-17

-16-20

-16-5

-11-11

-23-36

-38

-12-22

-14-31

-19

-24-23

-5-17

-21-9

-12-6

-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT is good for leisure trips - Subgroups

<TOTAL BASE: 1558>

66

6469

7161

6480

90

7271

6445

28

7754

6056

61

5681

726363

757372

79

-14

-16-13

-11-19

-14-9

-5

-11-11

-14-33

-39

-9-21

-16-26

-15

-19-11-10

-15-16

-11-9

-12-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 1488>

83

8185

7785

8189

75

828786

7647

8583

8083

77

7985

928281

8688

8285

-4

-5-3

-4-3

-6-1

-4-3-4-5

-4-6

-2-1

-3

-5-4-3-3-2

-5-7

-10-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 1500>

55

5356

5648

5860

85

595454

4425

5751

5846

53

4559

4255

5267

6161

53

-14

-14-14

-16-17

-13-10-10

-13-15

-12-22

-25

-13-15-15

-17-14

-15-14

-17-14

-16-11

-15-13-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 1595>

85

8486

8785

838889

9284

8269

66

918385

6382

7390

9787

8493

918789

-8

-9-8

-7-8

-10-8

-11

-4-8

-10-20

-17

-5-7

-11-26

-8

-13-4-2

-8-8

-5-7-5-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 1577>

70

7071

7266

708082

7573

7150

37

7562

7060

72

627677

6967

80777678

-11

-11-10

-9-14

-10-4-5

-9-8-9

-24-12

-7-17

-10-16

-10

-13-6

-8-12

-14-7

-10-5-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 1561>

50

4852

484850

5757

5455

4632

25

5548

4242

51

4469

5640

4958

5657

70

-14

-13-14

-14-16

-13-9

-10

-13-11

-14-22

-6

-12-14

-19-14-12

-16-7

-11-17-17

-13-12

-6-10

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Waiting time is short at transfers - Subgroups

<TOTAL BASE: 1488>

63

6462

5660

6475

73

6665

6349

14

7249

5951

65

6279

655859

717171

59

-17

-15-20

-18-19-18

-14-11

-15-17-17

-28-23

-13-24

-19-29

-15

-18-7-8

-19-22

-14-15-13

-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Reliability in subgroups

BEST 2010


Helsinki Reliability - Subgroups

56

5358

4048

6276

80

5361

5756

39

6151

564848

4374

4956

4775

626466

-21

-24-19

-32-26

-17-9

-4

-25-16

-19-23

-28

-17-25

-20-25

-32

-36-8

-17-22

-27-8

-15-12

-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro




Liggende stolpediagram 4Hardly/Don't agree at all

Helsinki 2010

Information in subgroups

BEST 2010


Helsinki Information - Subgroups

46

4448

494445

5160

4850

4241

36

494546

4239

3753

3945

4357

5050

55

-28

-30-26

-21-32

-29-23

-17

-27-25

-30-31

-43

-25-30

-27-31

-35

-35-18

-31-26

-32-17

-25-23-24

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 1565>

78

7581

8381

7475

90

8377

7471

68

8075

8277

70

6884

637979

8682

8588

-7

-9-6

-5-7

-9-9

-5-7-8

-14-16

-6-9-8-6

-9

-10-6

-10-7-7-5

-9-4-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Information is good when traffic problems occure - Subgroups

<TOTAL BASE: 1463>

24

2325

302123

2732

2628

1717

25

2725

2016

19

1629

222121

3524

2235

-43

-47-40

-33-48-46

-39-33

-41-42

-47-47

-65

-39-45

-42-53-54

-53-26

-46-42

-52-26

-37-37

-44

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

35

3435

3229

3648

56

3443

3231

7

383534

3126

2544

3334

2848

434141

-34

-35-32

-27-41

-34-23

-18

-35-28

-37-35

-53

-31-36-34

-36-44

-45-22

-37-32

-40-22

-31-29

-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Staff behaviour in subgroups

BEST 2010


Helsinki Staff behaviour - Subgroups

59

5859

5953

6167

72

5861

5954

47

565554

6977

6360

5254

6362

5351

54

-12

-12-12

-13-14

-10-12

-14

-12-13

-10-14-15

-13-14-14

-6-6

-9-12-13

-15-9

-11-14

-17-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Staff answers my questions correctly - Subgroups

<TOTAL BASE: 1472>

51

5349

5446

5354

58

505453

4842

4847

4465

72

5850

4745

5651

474446

-15

-14-17

-13-16-14

-18-23

-15-17

-13-18-19

-16-17

-19-8-8

-11-15

-19-17

-11-14

-18-24

-18

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 1565>

66

6269

6359

6878

83

6768

6560

52

636263

7382

6769

5763

7072

5957

61

-9

-10-8

-13-11

-6-6-6

-10-9-7

-11-11

-10-10-10

-5-4

-8-9-8

-12-6

-8-9-9

-15

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Security and safety in subgroups

BEST 2010


Helsinki Security and safety - Subgroups

76

8074

807575

8369

7878

747070

7872

767676

7380

7474

7882

797776

-8

-7-9

-7-10

-7-7-8

-7-6

-9-11

-17

-7-11

-7-6

-9

-9-8-6

-9-6-6-6

-9-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 1583>

69

7465

7269

6575

59

7270

6663

60

7361

716766

6075

7169

6776

7473

69

-10

-8-12

-10-11

-9-11

-15

-9-7

-12-13

-20

-8-15

-8-7

-14

-12-11

-6-10

-9-8-6

-10-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 1583>

74

7871

777273

8162

7678

7168

66

757274

7772

6978

6473

7879

767273

-9

-7-10

-8-11

-7-9

-4

-8-5

-11-13

-22

-8-11

-8-8

-10

-10-8

-4-10

-5-8-8

-10-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 1585>

86

8785

9083

8693

87

888786

8084

87858484

90

898786

8089

9289

8487

-5

-5-5

-3-8

-4-2

-6

-5-6-4

-6-10

-4-7-6

-3-3

-4-4

-9-6-4-3-4

-6-5

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Comfort in subgroups

BEST 2010


Helsinki Comfort - Subgroups

62

6162

6157

6373

81

6463

6153

42

65585857

63

5772

576160

7163

6667

-11

-10-12

-10-14

-10-8-9

-11-10-10

-17-17

-10-12-12-13

-10

-12-8

-11-12-12

-9-11-11

-9

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT travel is comfortable - Subgroups

<TOTAL BASE: 1580>

63

6264

6757

6079

96

6864

6149

34

6758

5659

68

5879

5659

6478

626668

-8

-9-6

-4-10

-8-4

-5-6

-8-19

-27

-6-9

-10-12

-7

-11-8

-5-9-7-6

-8-6

-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Transfers are easy - Subgroups

<TOTAL BASE: 1512>

60

5762

6153

607274

6962

5037

31

6854

5050

54

5170

7354

5275

6472

68

-10

-10-10

-8-13

-9-7

-9

-7-9

-11-22

-6

-7-11-12

-14-11

-12-4

-6-12-13

-7-12

-6-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Busses and trains are modern - Subgroups

<TOTAL BASE: 1590>

66

6468

6761

6875

71

6666

7260

46

6966

6256

72

6174

6168

6469

6574

77

-9

-9-8

-9-11

-8-5

-9

-10-8

-5-12-11

-10-6

-9-12

-5

-10-6

-13-9-9-8-8-7-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki Busses and trains are clean - Subgroups

<TOTAL BASE: 1581>

40

4634

3335

4349

71

384142

4026

4235

3938

42

3947

263938

4842

3540

-24

-19-27

-27-27

-22-18-17

-26-20-20

-25-38

-22-28

-25-25

-19

-22-16

-27-24-25

-21-22

-31-27

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 1579>

81

7883

797980

8991

81818079

71

8275

8581

79

7392

6785

8386

808180

-5

-5-6

-3-7-5-3

-9

-6-5-4

-6-5

-5-6-4-4

-7

-5-4-5-4-4

-6-3

-6-2

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Social image in subgroups

BEST 2010


Helsinki Social image - Subgroups

87

8490

8984

8791

89

9088

847981

8885858786

8493

8184

879191

9486

-3

-5-2

-2-4-4-2-1

-2-3-4

-7-9

-3-4-4-4-3

-6-1

-4-4-3-2-1-2-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki More people will travel with PT in the future - Subgroups

<TOTAL BASE: 1561>

75

7377

8070

768080

8178

6962

68

7971707273

7484

667172

8383

9172

-5

-6-5

-4-6-6-4

-3-4

-6-11

-23

-5-5

-7-8

-5

-7-4

-6-6-6

-3-4-2-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT is good for the environment - Subgroups

<TOTAL BASE: 1594>

92

8796

929191

9792

958991

8691

9291929393

8898

8790

93939794

92

-3

-6-1

-2-4-3-2

-4

-1-6-4

-6-5

-3-5-3-4-2

-7

-1-4-2-3-1

-3-6

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT is beneficial to society - Subgroups

<TOTAL BASE: 1591>

93

9096

9492939794

9596

9288

83

94939295

92

9198

9091

9596

939694

-1

-3

-2-2-1

-1-3-4

-2-1-1-1-1

-4

-5-2-1-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Value for money in subgroups

BEST 2010


Helsinki Value for money - Subgroups

51

4854

4248

5364

72

565049

4238

6242

364646

4575

544646

6950

5454

-24

-26-22

-29-25-23

-17-11

-20-24-25

-35-30

-16-30

-33-29-29

-28-11

-23-26

-29-12

-25-16

-23

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT gives good value for money - Subgroups

<TOTAL BASE: 1579>

61

5664

5556

6273

82

6760

5648

46

7351

445454

5283

595556

7859

6866

-15

-17-13

-14-17-15

-11-9

-10-15

-17-28

-23

-9-19

-22-19-20

-19-7

-13-15

-19-6

-14-8

-18

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





BEST 2010


Helsinki PT fares are reasonable - Subgroups

<TOTAL BASE: 1577>

42

3944

2840

4454

62

454042

3630

5234

273837

3766

483736

6042

4041

-33

-35-31

-45-33-31

-23-13

-30-33-33

-42-38

-24-40

-44-39-38

-37-14

-33-37

-39-18

-37-24

-29

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Loyalty in subgroups

BEST 2010


Helsinki Loyalty - Subgroups

80

7584

8074

819091

8980

7456

71

8771

7577

72

678890

7774

9184

9185

-6

-7-4

-3-8-6

-3-3

-3-4

-7-13

-19

-4-6

-8-6

-10

-12-4

-6-6-5

-2-4-4-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

Helsinki Espoo

Vantaa Kirkkonummi

Kerava

TrainTramMetro





Helsinki 2010

Background information

BEST 2010


Public transport travel frequency – Helsinki 2010

44

37

49

69

44

40

24

37

44

56

76

25

37

24

22

21

17

19

20

37

38

15

22

17

35

31

20

25

17

8

21

25

26

19

24

8

4

27

20

11

14

11

5

15

14

11

7

15

13

2

12

11

1

2

1

1

1

2

1

2

1

1

1

1

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily

A few times per week

A few times per month

Less than monthly

Never

BEST 2010


Life situation – Helsinki 2010

53

57

50

29

76

62

4

54

38

60

65

70

5

4

6

2

6

6

1

6

5

2

5

4

14

13

11

63

6

21

10

2

8

21

21

25

25

95

100

13

37

29

22

14

7

5

8

6

10

6

1

6

10

7

6

5

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/

http://best2005.net/

best survey 2010 city report: helsinki benchmarking in european service of public transport

Documents

best city report

best sampling method

oslo sporveier best

sampling sampling procedures

separate report

secondary sampling unit

primary sampling unit

mobile telephone numbers