beth israel deaconess medical center booklet brochure

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Beth Israel Deaconess Medical Center 1 Information and Services for Patients and Visitors Beth Israel Deaconess Medical Center Information and Services for Patients and Visitors

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Page 1: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

1 Information and Services for Patients and Visitors

Beth Israel Deaconess Medical CenterInformation and Services for Patients and Visitors

Page 2: Beth Israel Deaconess Medical Center booklet brochure
Page 3: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

1 Information and Services for Patients and Visitors

Inside This Guide

3 Welcome

4 Affiliated Community Health Centers

5 Expertise

5 Our Merger

8 Your Rights As a Patient

9 Directions

11 Parking Facilities

15 Registration: Arriving for an Appointment

16 Canceling an Appointment

16 Emergency Services

18 Walk-In Visits and Travel Clinic

19 Insurance

20 Financial Assistance and Free Clinic

20 Interpreter Services

21 The Learning Center

22 Service Section

22 East Campus Dining and Shops

22 West Campus Dining and Shops

22 Local Hotels

23 Guest Houses

23 Local Restaurants

25 Other Services

25 Automatic Teller Machines

25 Florists

25 Taxicab Service

26 Notes

Page 4: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

2Information and Services for Patients and Visitors

Frequently Called Phone Numbers:To call numbers inside the medical center, simply dial the department’s five-digit extension number. When calling from outside, use the 617 area code as needed.

Admitting OfficesEast Campus - (66)7-2452West Campus - (75)4-2201

Case ManagementEast Campus - (66)7-2624West Campus - (63)2-7250

Corporate Communications(66)7-4431

Development(66)7-3600

FriendShop (gift shop and florist)East Campus - (66)7-3639West Campus - (63)2-8168

Health Information Line(66)7-5356 or 1-800-667-5356

Inpatient AccountsIn-House Patient (66)7-2484Discharged Patient (66)7-3484

Interpreter Services East Campus - (66)7-4423West Campus - (63)2-8498

Learning Center(66)7-9100

Medicaid Transport1-800-499-6384

Medical RecordsEast Campus - (66)7-3701West Campus - (75)4-2250

Nursing Administration(66)7-2245

Nutrition Clinic(66)7-2565

Parking Offices(66)7-3035

Pastoral Services(66)7-3030

Pastoral Education(63)2-8101

Patient Conditions/InformationEast Campus - (66)7-2647West Campus - (75)4-2200

Public Affairs(66)7-4431Reception/Concierge - East CampusFeldberg Building - (66)7-2647Shapiro Clinical Center - (66)7-0104

Security DispatchEast Campus - (66)7-4444West Campus - (63)2-9111

Surgical Liaison - West CampusPhone Number - (75)4-3111Pager Number - (63)2-2337 then page #2470

Television ServicesEast Campus - (66)7-4552West Campus - (63)2-8276

Volunteer ServicesEast Campus - (66)7-3026West Campus - (63)2-8044

Page 5: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

3 Information and Services for Patients and Visitors

WelcomeThe mission of Beth Israel Deaconess Medical Center is to serve our patients compassionately and effectively, and to create a healthy future for them and their families. Wheth-er you are referred to the medical center for specialty care, diagnostic testing, outpatient treatment, or admission, Beth Israel Deaconess staff will work closely with you and your doctor to coordinate your care. Under your doctor’s guidance, the staff will share and discuss tests, specialists’ opinions, treatment options, and recommended next steps. This ongoing communication among you, your doctor, and Beth Israel Deaconess staff results in the high quality of care that you deserve.

Patients come to our medical center from around the cor-ner and around the world. We feel our obligation to provide access to care goes beyond our front doors. For instance, our network includes more than 200 community-based primary care physicians in twenty three communities throughout Eastern Massachusetts. We also operate regional medical care facilities in Chelsea, Lexington, and Dorchester, and work with hundreds of other physicians throughout the region who choose to refer patients to a Beth Israel Deaconess specialist for care.

Page 6: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

4Information and Services for Patients and Visitors

Affiliated Community Health CentersBeth Israel Deaconess Medical Center is affiliated with the following community health centers. For more information about a specific health center or to schedule an appointment, please call the appropriate phone number listed below:

Bowdoin Street Health Center230 Bowdoin StreetDorchester, MA 02122617-825-9800

Dimock Community Health Center55 Dimock StreetRoxbury, MA 02119617-442-8800

Fenway Community Health Center7 Haviland StreetBoston, MA 02115617-267-0900

Joseph M. Smith Community Health Center287 Western AvenueAllston, MA 02134617-783-0500

Outer Cape Health Services, Inc.Provincetown Clinic49 Harry Kemp WayProvincetown, MA 02657508-487-9395

Wellfleet Clinic3130 State HighwayWellfleet, MA 02667508-349-3131

Sidney Borum, Jr. Health Center130 Boylston StreetBoston, MA 02116617-457-8140

South Cove Community Health Center885 Washington StreetBoston, MA 02111617-482-7555

South Cove Community Health Center II275 Hancock StreetQuincy, MA 02171617-745-0280

Page 7: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

5 Information and Services for Patients and Visitors

ExpertiseAs a major teaching affiliate of Harvard Medical School, Beth Israel Deaconess is world-renowned for humane patient care, leading bio-medical research, and excellence in teaching. The medical center offers clinical expertise in the following areas: Cardiology, Obstetrics, Women’s Health, Orthopedics, Cancer Care, Psychiatry, General Surgery, Transplant Surgery, Cardiovascular and Thoracic Surgery, Neurosurgery, Neurology, Urology, Dermatology, and Trauma Care. Beth Israel Deaconess also fea-tures intensive care units for medical and respiratory problems, surgical trauma, coronary care, and neonatal care.

Our MergerIn 1996, Beth Israel Hospital and Deaconess Hospital merged to Beth Israel Deaconess Medical Center. The new medical center consists of two companies, East (formerly Beth Israel Hospital) and West (formerly Dea-coness Hospital), that function as one entity with one set of values and patient care philosophy. As a patient, you will receive the excellent care for which both former hospitals were long known.

Page 8: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

6Information and Services for Patients and Visitors

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Beth Israel Deaconess Medical Center

7 Information and Services for Patients and Visitors

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Beth Israel Deaconess Medical Center

8Information and Services for Patients and Visitors

Your Rights As a PatientBeth Israel Deaconess Medical Center supports the Massachusetts law known as the Patient’s Bill of Rights. This was modeled after the Statement on the Rights of Patients, published by the former Beth Israel Hospital in 1972. The statement emphasizes Beth Israel Deaconess’s commitment to respect every patient’s individuality and dignity, and reinforces the belief that you have the right to know about your illness and to participate in all decisions that affect your well being.

In addition, the Patient’s Bill of Rights underscores your right to confidentiality. Information about your medical condition is confidential and is not released without your consent. For a copy of Your Rights As a Patient, please call Corporate Communications at 617-667-4431.

The Massachusetts proxy law allows you to designate an agent or proxy to make decisions for you in the event you are not capable of making them yourself. A copy of the proxy form can be obtained at the Social Work Department by calling 617-667-3421.

Beth Israel Deaconess Medical Center does not discriminate on the basis of race, religion, sex, sexual orientation, national origin, disability, age, or veteran status. If you feel you have been discriminated against, we have procedures in place to address your concerns. Please call us at the Office of Health Care Quality at 617-667-2624.

Page 11: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

9 Information and Services for Patients and Visitors

DirectionsBeth Israel Deaconess Medical Center has two campuses located across the street from each other in the Longwood Medical Area.

East Campus (former Beth Israel Hospital) 330 Brookline Avenue, Boston, MA 02215

West Campus (former Deaconess Hospital) 1 Deaconess Road, Boston, MA 02215

Getting to the Medical Center by CarFollow the directions below to reach the Medical Center’s East Campus on Brookline Avenue and its West Campus Clinical Center locat-ed right off Joslin Place.

From the North (Interstate 95/Route 1): Cross the Tobin Bridge going south and follow elevated loop around onto Expressway south. Take first exit onto Storrow Drive westbound and follow to Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.

From the North (Interstate 93): Continue south on 93 to Boston and Storrow Drive. Take the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.

Page 12: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

10Information and Services for Patients and Visitors

From the Northwest (Route 2): Follow Route 2 East toward Boston to Fresh Pond Parkway. Cross over the Charles River onto Soldiers Field Road, which becomes Storrow Drive east. Take the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brook line Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.

From the West (Route 9): Heading east on the Massachusetts Turnpike, take Route 128 South (exit 14) to Route 9 East (exit 20A). Follow Route 9 to intersection of Brookline Avenue in Brookline Village (Brook House will be on the right). Turn left onto Brookline Avenue and pass three sets of lights. West Campus will be on your left at the fourth set of lights. Proceed through the next set of lights (intersection of Longwood Avenue) and East Campus will be on your right.

From the South Shore (Route 3): Follow the Southeast Expressway north to Storrow Drive exit. Go west on Storrow Drive to the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right. From the south (Route 24 and Interstate 95): Follow Route 128 South to Route 3 exit to Southeast Expressway North to Storrow Drive exit. Follow Storrow Drive to the Fenway (Route 1 South) exit. Bear right onto Boylston Street (outbound), pass two sets of lights, and proceed to intersection of Brookline Avenue (.6 miles). Turn left onto Brookline Avenue. Continue .4 miles to East Campus on your left and .6 miles to West Campus on your right.

Public Transportation There are a number of public transportation options for patients and visitors coming to the Longwood Medical Area. For more information, call the MBTA at 617-222-3200. The main bus numbers are: 8, 8A, 47, CT2, and CT3. Beth Israel Deaconess is also a short walk from the “D” Train on the Green Line, Longwood stop.T

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Beth Israel Deaconess Medical Center

11 Information and Services for Patients and Visitors

Parking FacilitiesQuestions About Commuter Services

Monday – Friday: 8.00 AM – 4.30 PM 617-667-3035 Off hours: 617-667-4444There are several parking garages on the East and West Campuses (see “Parking Discount,” p.14). All are equipped with elevators and are accessible to those with disabilities. Limited metered parking is available on Brookline Avenue and Pilgrim Road.

East Campus Garage Locations East Campus Main Garage 330 Brookline Ave Boston MA, 02215 Open 24 hours a day

Located off the main entrance to the medical center’s East Campus at 330 Brookline Avenue. Convenient for patients with appointments at East Campus buildings and for those visiting patients admitted on the East Campus. Cashier is located off the lobby of the Feldberg Building; customers pay just before returning to their cars.

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Beth Israel Deaconess Medical Center

12Information and Services for Patients and Visitors

The Carl J. Shapiro Clinical Center Garage 98 Pine St New Line Boston MA, 0221 Monday – Friday: 5 AM to 11 PM Saturday: 5.00 AM – 6.00 PM Closed Sundays and holidays Convenient drop-off location at Binney Street entrance. Underground garage located on Binney Street, off Longwood Avenue. Convenient for patients with appointments at the Shapiro Clinical Center. First level is designed to accommodate handicapped vehicles. Cashier is located on the lobby level of the Shapiro Clinical Center; customers pay just before returning to their cars. West CAMpus Garage Locations 170 Pilgrim Rd Boston, MA 02215 Open 24 hours a day

Entrance is located on Crossover Street, which can be reached by either Pilgrim Road or Autumn Street Convenient for patients with appointments at 375 Longwood Avenue, 21 Autumn Street, or the Deaconess and Farr Buildings Cashier is located at exit

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Beth Israel Deaconess Medical Center

13 Information and Services for Patients and Visitors

110 Francis Street Garage Weekdays: 6.00 AM – 11.00 PM Weekends and holidays: 7.00 AM – 9.00 AM

Located on the corner of Brookline Avenue and Francis Street and also can be accessed via the Riverway Disability access is limited to the first floor Convenient for patients with out patient appointments at the Lowry Medical Office Building Cashier is located at the exit

Valet Parking - West Campus Only West Campus Clinical Center entrance Weekdays: 6.00 AM – 9.00 PM Weekends: 10.00 AM – 8.00 PM

Farr Building Entrance Weekdays: 8.00 AM – 4.00 PM

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Beth Israel Deaconess Medical Center

14Information and Services for Patients and Visitors

Parking Discount*If you are parked for more than four hours per visit, please bring your garage ticket to the information or admitting desks on either campus, where the charge will be discounted to $5 per 24-hour period.

Parking DiscountIf you are parked for more than four hours per visit, please bring your garage ticket to the information or admitting desks on either campus, where the charge will be discounted to $5 per 24-hour period.

Validation LocationsAvailable at the admitting offices on both campuses:

East Campus Information desks of the Feldberg Building and the Shapiro Clinical Center

West Campus Clinical Center information desk

Inter-Campus ShuttleA free shuttle service runs in a continuous loop between the East and West Campuses, Weekdays, 7.00 AM – 6.00 PM

East Campus shuttle stop Entrance of the Feldberg Building on Brookline Avenue

West Campus shuttle stop Entrance of the Clinical Center on Deaconess Road 0 – 1/2 hour

1/2 – 1 hour

1 – 4 hours*

5 – 6 hours

4 – 5 hours

6 – 24 hours

Parking Rates

(as of November 1997; may change without notice)

$5

$20

$2

$4$12

$15

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Beth Israel Deaconess Medical Center

15 Information and Services for Patients and Visitors

RegistrationPlease plan to arrive 15 minutes before your scheduled appointment.

Please Bring:

Your current insurance card and available insurance information Any referral forms and pre-authorizations documentation

Co-payments are due at the time of service.

East Campus

Inpatient If you have not been pre-registered by our physician or referring specialist, you may be asked to go to the admitting area. The staff at the information desk in the Feldberg lobby will direct you to the appropriate area.

Outpatient When you call to make your ambulatory/outpatient appointment, you often will have the opportunity to give some basic registration information over the telephone. The completion of the registration or any update of the information will take place in the unit where you are scheduled to have your appointment. You will not need to stop at any registration desk or area when you come for your appointment.

West Campus

Inpatient The admitting and registration office for inpatient services is located on the first floor of the Clinical Center at 1 Deaconess Road.

Outpatient Outpatient registration desks are located in the lobbies of the Kennedy Building at 1 Autumn Street, the Farr Building at 185 Pilgrim Road, and in the basement of the Lowry Medical Office Building at 110 Francis Street. The information and registration staff can direct you to the appropriate area.

Page 18: Beth Israel Deaconess Medical Center booklet brochure

Beth Israel Deaconess Medical Center

16Information and Services for Patients and Visitors

Canceling an AppointmentTo cancel or reschedule an appointment, please call the physicians office, department, or unit that you are scheduled to visit.

Call the main number at 617-667-7000 for the telephone number of a specific area of the medical center.

Emergency Services Berenson Emergency Unit 330 Brookline Avenue/East Campus Open 24 hours a day, 7 days a week. For more information, call the Health Information Line at 617-667-5356.

Staffed by a team of registered nurses and board-certified emergency physicians, the Emergency Department handles medical and surgical emergencies.

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Beth Israel Deaconess Medical Center

17 Information and Services for Patients and Visitors

When You ArriveYou will be seen by the triage nurse who will evaluate the urgency and nature of your illness or injury. If you have a primary care physician, be sure to inform the nurse of your doctor’s name to ensure continuity of care. Whenever possible, you should notify your primary care physician before coming to the Emergency Department. After you are seen by the triage nurse, a member of the registration staff will ask you or someone who is with you for registration information. You will then be seen by a team of healthcare professionals who will assess your condition, order any necessary diagnostic tests, and provide the necessary treatment during your stay. Test results will be discussed with you, and you will be given instructions about follow-up care. When appropriate, your primary care physician will be contacted.

If You Are AdmittedYou will be assigned a bed as quickly as possible on the appropriate unit and campus. Please inform the Emergency Department if you were previously treated at the former Beth Israel Hospital (East Campus) or the former Deaconess Hospital (West Campus). This in-formation will allow your care team to access the most current information regarding your condition, and if possible, may enable staff to treat you at the location with which you are familiar. Remember, however, that we are now one combined medical center at both campuses. Once you are transferred to a unit and bed, a new team of providers will continue your day-to-day medical care and decide when you are able to return home. Before you are discharged, you will receive instructions about follow-up care.

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Beth Israel Deaconess Medical Center

18Information and Services for Patients and Visitors

Walk-In Visits and Travel Clinic Brown Medical Walk-In Unit 330 Brookline Avenue/East Campus Weekdays: 10.00 AM – 8.00 PM Weekends and most holidays: 10.00 AM – 6.00 PM 617-667-3759

If you feel ill but do not need emergency care, please call your primary care provider. If he or she is not available, you can see a care provider at the Brown Medical Walk-In Unit. The walk-in unit allows “walk-in” patients with non-urgent illnesses or injuries, such as a sore throat, upper respiratory infection, ear ache, or sprained ankle, to receive care rapidly and efficiently. If you are a member of a managed care plan, check your plan’s policy regarding approval for a visit and co-payments.

Travel Clinic Kennedy Building, Sixth Floor/West Campus 1 Autumn Street Monday, Wednesday, Friday: 9.00 AM – 12.00 PM by appointment only 617-632-7706

The Travel Clinic provides immunizations, medications, and advice for international travelers. Travelers have access to a full spectrum of health advice and travel counseling, and can receive follow-up care.

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Beth Israel Deaconess Medical Center

19 Information and Services for Patients and Visitors

Insurance Payments for Emergency or Walk-In ServicesWhenever possible, to ensure continuity of care, call your primary care provider before you come to the medical center. Many insurance companies and managed care plans require you make a co-payment when you visit the walk-in unit or emergency department. They also may require prior approval by the company or by your primary care provider.

Most Insurance Accepted Beth Israel Deaconess Medical Center and its affiliated physicians accept more than 40 different health plans including:

Blue Care Elect

Blue Choice

CIGNA HealthCare of Massachusetts

Harvard Pilgrim Community Health Plan (designated centers)

HMO Blue

John Hancock

Medicaid

Medicare

Neighborhood Health Plan

PruCare Plus/PruCare HMO of Massachusetts

Tufts Associated Health Plan

US Healthcare

Call the Managed Care Office at 617-975-6020 for a complete list.

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Beth Israel Deaconess Medical Center

20Information and Services for Patients and Visitors

Financial Assistance and Free Care East Campus 617-667-5661

West Campus 617-754-2216

If you are uninsured or have limited income, you may qualify for public assistance or free care. Depending on your income level, all or part of your medical costs may be covered by the medical center under the free care provision of state Medicaid Law. Non-private-practice physicians who are based at Beth Israel Deaconess use the same guidelines outlined in the free care provision to determine the free care eligibility of their patients.

Interpreter Services East Campus 617-667-4423

West Campus 617-632-8498

Interpreters are available to ensure communication between medical center staff and non-English speaking or hear ing-impaired patients. Russian and Spanish interpreters are available on site. Other interpreters can be arranged for more than 30 languages, including sign language. Please inform the clinic if you will need an interpreter when you schedule your appointment. Usually two weeks lead time is sufficient. We make every effort to accommodate medically urgent needs. If you need to cancel or reschedule an appointment, please call Interpreter Services with as much advance notice as possible.

For urgent health problems that occur during evenings and on weekends, please go to the Berenson Emergency Unit, located at 330 Brookline Avenue on the East Campus. The staff will be able to contact interpreters when needed.

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Beth Israel Deaconess Medical Center

21 Information and Services for Patients and Visitors

The Learning Center Shapiro Clinical Center, Lobby Level 30 Brookline Avenue/East Campus Weekdays: 9.00 am – 5.00 pm Thursday evenings until 7.00 pm 617-667-9100

The Beth Israel Deaconess Learning Center, part of the Beth Israel Deaconess division of nursing, is an innovative resource designed to give patients, visitors, and members of the community an opportunity to become better educated about and take a more active role in their own healthcare. The Learning Center’s Health Information Library, open to the public, has an extensive collection of books, periodicals, videos, and computer software on a wide variety of healthcare topics. Internet access is also available. The center’s nurses offer one-on-one instruction in self-care before or after a diagnosis, procedure, or surgery, when referred by a Beth Israel Deaconess provider. The center also offers programs and services targeted toward identified health education needs in specific populations. Information can be sent to patients who are unable to visit the library.

Questions? If you have questions about Beth Israel Deaconess Medical Center or need information about a department or service not covered in the brochure, call the Health Information Line at 617-667-5356.

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Beth Israel Deaconess Medical Center

22Information and Services for Patients and Visitors

Services at Beth Israel Deaconess Medical Center

Dining & Shops East Campus

Ullian Dining Room Stoneman Building, second floor Weekdays: 6:15 am – 7:30 pm Weekends: 6:30 am – 7:30 pm Vending machines open 24 hours 617-667-2540

FriendShop (gift shop and florist) Stoneman Building, second floor 330 Brookline Avenue Monday through Thursday: 9:30 am – 7.00 pm Friday: 9:30 am – 5.00 pm Weekends: 11.00 am – 4.00 pm 617-667-3639

West Campus

Cafeteria Farr Building, basement level Weekdays: 6:30 am – 7.00 pm Weekends: 6:30 am – 6:15 pm 617-632-7777

Corner Deli Farr Building, lobby level Weekdays: 6:30 am – 2:30 pm 617-632-9688

FriendShop (gift shop and florist)Farr Building, lobby level1 Deaconess RoadMonday through Thursday: 9:30 am – 7:30 pmFriday: 9:30 am – 5:30 pmWeekends: 12.00 pm – 5:30 pm617-632-8168

Hotels

Best Western Boston - Inn at Longwood Medical * $$342 Longwood AvenueBoston, MA 02215617-731-4700

$50 – $100Pricing

$100 – $150

$150 – $250

$250 & Up

$$$$

$$

$$$$

* Medical Discount

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23 Information and Services for Patients and Visitors

The Buckminster * $ to $$$(Kenmore Square) 645 Beacon StreetBoston, MA 02215617-236-7050

Holiday Inn * $1200 Beacon StreetBrookline, MA 02146

Howard Johnson’s Kenmore* $$575 Commonwealth AvenueBoston, MA 02215617-267-3100

Suisse Chalet* $160 Boylston StreetChestnut Hill, MA 02167800-524-2538, 617-287-9000

Taj Hotel $$$$15 Arlington StreetBoston, MA 02117617-536-5700

Boston Marriot $$$-$$$$(Copley Place)110 Huntington AvenueBoston, MA 02116800-228-9290, 617-236-5800

Four Seasons Hotel* $$$$200 Boylston StreetBoston, MA 02116617-338-4400

The Eliot Suite Hotel* $$$370 Commonwealth AvenueBoston, MA 02215800-443-5408, 617-267-1607

Westin Holtel (Copley Place )$$$10 Huntington AvenueBoston, MA 02116800-937-8461, 617-262-9600

Guest Houses

Beacon Inn* $1087 Beacon StreetBrookline, MA 02146888-575-0088, 617-566-0088

Beacon Street Guest House1047 Beacon StreetBrookline, MA 02146800-872-7211, 617-232-0292

Beech Tree Inn* $83 Longwood AvenueBrookline, MA 02146617-277-1620

Bertram Inn $-$$$92 Sewall AvenueBrookline, MA 02146617-566-2234

Brookline Manor Guest House * $32 Centre StreetBrookline, MA 02146800-535-5325, 617-232-0003

Longwood Inn $123 Longwood AvenueBrookline, MA 02146617-566-8615

Restaurants on Site

East Campus

Souper SaladShapiro Clinic Center, lobby levelWeekdays: 6:30 AM to 7 PM617-232-5599

Starbucks Coffee ShopShapiro Clinical Center,Binney Street Entrance, lobby levelWeekdays: 6:00 AM to 9 PMWeekends: 7 AM to 7:30 PM617-277-2350

West Campus

Adesso Espresso Coffee Shop(coffee/pastry bar, no seating)Clinical Center, first floorWeekdays: 6 AM to 4 PM

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24Information and Services for Patients and Visitors

Bruegger’s Bagel Shop375 Longwood Avenue/MASCO, lobby levelWeekdays: 6 AM to 6 PMWeekends: 6 AM to 2 PM617-731-8993

D’Angelo Sandwich Shop475 Brookline Avenue(entrance is on the side of the Clinical Center)Monday through Saturday: 10 AM to 10 PMSunday: 11 AM to 10 PM617-278-9772

Dunkin’ Donuts475 Brookline Avenue(entrance is on the side of the Clinical Center)Weekdays: 5:30 AM to 10 PM617-232-8052

Restaurants - A Short Walk

$

Pricing

Under $7$7 – $12

Over $12

$$$

$$$

Longwood Galleria Food Court $400 Brookline Avenue, Boston

Longwood Grille & Bar $/$$(Longwood Galleria)342 Longwood Avenue, Boston617-232-9770

Veronique $$$20 Chapel Street, Brookline617-731-4800

Restaurants - Walking Distance/Short Cab Ride

Chef Chang’s House $1006 Beacon Street, Brookline617-277-4226

The Elephant Walk $$$900 Beacon Street, Boston617-247-1500

Ginza Japanese Restaurant $$/$$$1002 Beacon Street, Brookline617-566-9688

Skipjack’s Seafood $$/$$$2 Brookline Place, Brookline617-232-8887

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25 Information and Services for Patients and Visitors

Sol Azteca $$914A Beacon Street, Brookline617-262-0303

The Tam O’Shanter $/$$299 Harvard Street, Brookline617-277-2985

Other Services

Automatic Teller Machine

East Campus

Santander BankShapiro Clinical Center, lobby level(near the cashier’s office)

Stoneman Building, second floor(near the FriendShop Gift Shop and the cafeteria)

West Campus

Santander BankClinical Center, lobby level (near the coffee cart)

Citizens BankFarr Building, ground level (near the cafeteria)

Florists

FriendShop - East CampusStoneman Building, second floor330 Brookline Avenue

617-632-3639FriendShop - West CampusFarr Building, lobby levelOne Deaconess Road617-632-8168

Taxicab Service

Bay State 617-566-5000

Boston 617-262-2227

Checker 617-536-7000

Independent 617-426-8700

Red 617-734-5000

Red & White 617-242-8000

Veteran’s 617-527-0300

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26Information and Services for Patients and Visitors

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Beth Israel Deaconess Medical Center

East Campus330 Brookline Avenue

Boston, MA 02215

West CampusOne Deaconess Road

Boston, MA 02215

Beth Israel Deaconess Medical Center, Boston, is a major teaching hospital of Harvard Medical School, and is a founding member of CareGroup, systems management, an organized system of

quality healthcare serving the individual, family and community.

Visit our Web site at: www.bidmc.harvard.edu