beware agile is manipulating you
TRANSCRIPT
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BEWARE AGILE ISMANIPULATING
YOU!!!
Introduction to behavioral economy & its application in Agile
#XPDAYSBENE
Pierre Hervouet
@agilelebanon
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Before : Financial Controler
Since 2009: Agilitator
Pierre Hervouet
2009
2001
@agilelebanon
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Agenda Quizz
Evidence of the Agile practices?
System 1 & System 2
Conclusion
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Quiz
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A
B
Quiz / #1 The longest line
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Quiz / #2
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Quiz / #3Mental Calculation
If it takes 5 machines 5 minutes to
make 5 shirts, how long would it take
100 machines to make 100 shirts?
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Quiz / #4Who is Mark?
Mark is very shy and withdrawn, invariably
helpful, but with little interest in people, the
world or reality.
He spend most part of his free time by
reading books.
He has a docile and reserved personality .
He has a need for order and structure, and a
passion for detail.
Is Mark more likely to a be librarian or a
farmer?
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Quiz / #5Mental Calculation
A bat and ball cost 11 Euros,
The bat costs 10 euros more than the
ball.
How much does the ball cost?
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Quiz / #6Mental Calculation
In a lake, there is a patch of lily pads.
Every day, the patch doubles in size.
If it takes 48 days for the patch to
cover the entire lake, how long would
it take for a patch to cover half of the
lake?
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Quiz / #7 Joe
A) Joe seemed to have a good
marriage. He killed his wife to get the
life insurance.
B) Joe seemed to have a good
marriage. He killed his wife.
What is the most likely sentence?
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Quiz / #8 Hitler
A- Adolf Hitler was born in 1892
B- Adolf Hitler was born in 1887
Which one of these two
sentences is correct?
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INTRODUCTION
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A
B
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A
B
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Evidence of Agile practices
Persona
Bionicles
Hum Hum
The ancor
Ikea Effect
All of us are dishonest
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Quiz / #3Mental Calculation
Answer:
5 minutes
If it takes 5 machines 5 minutes to
make 5 shirts, how long would it take
100 machines to make 100 shirts?
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ROKIA
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“the death of one is a tragedy the death of millions is a statistic”
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Would you liketo help Rokia?
Zambia1,000,000 don’t have access to drinking water.We need your help
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Would you liketo help Rokia?
• Rokia is 6 years old
• She lives in a small village in Zambia
• She doesn’t have access to drinking water, which is making her regularly sick
• Rokia needs your help!
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Radiologist
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End-users
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DAVID
HELLENE
JOHN
DAMIEN
STEPHANIECAROLINE
ERIK
FREDERIC
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ROKIA Asking help one particular person, Rokia is more
effective than asking for help for a general cause
(thousands who do need have access to drinking
water)
«The identifiable Victim effect »: Rokia has a story
Individual engages emotionally people
Having the patient’s photo near the Xray,
increases the level of incident findings by 80%Agile Practices:
Persona
Users story
Client proxy
Iteration review
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Quiz / #4Who is Mark?
Answer:
Farmer
Don’t forget
demographic
Mark is very shy and withdrawn, invariably
helpful, but with little interest in people, the
world or reality.
He spend most part of his free time by
reading books.
He has a docile and reserved personality .
He has a need for order and structure, and a
passion for detail.
Is Mark more likely to a be librarian or a
farmer?
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BIONICLESEXPERIENCE
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+ + +
3.0$
2.7$
2.4$
…
0.3$
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4
Meaningful Sisyphus Consultant
= 1.2$
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ET CEUX QUI AIME LES LEGOS?
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BIONICLEEXPERIMENT
The neo classical economic theory about
motivation says that:
We are like laboratory mice in maze looking for
tangible rewards such as food…but even mice are
looking for meaning.
Under estimation of the economic effect of the
motivation related to meaning (intrinsic
motivation).
The impact of demotivation due to the loss of
meaning, is more important for those who like
their job.
Agile Practices:
Product Vision
Iteration Vision
Iteration review
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Quiz / #5Mental Calculation
A bat and ball cost 11 Euros,
The bat costs 10 euros more than the
ball.
How much does the ball cost?
Answer:
0.5 Euro
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BIONICLE & “HUM, HUM” EXPERIENCES
“HUM, HUM”EXPERIMENT
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EXPERIMENT
SDFJLKGJSFIOUFDASFDJLKJLKJLKJIBJKGASSDFMDFGJAQXLMKLPBSKMCADZERSYBFLFNHSJJAQPWCGVZSFTYELMDHSMKLPBSKMASFDGVZSFTYELMNHS JJAQ
PKFLWHZJJAQPWVZSFTYSKMASFCGVZSFTYENHSQPLMHHSCZXERY
• Find the 10 sequences of SS
• Digressive payments 0.55$-0.50$-0.45$-…..
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3 CONDITIONSDE L’ETUDE
BIONICLE & “HUM, HUM” EXPERIENCESHUM HUM ! INDIFFERENCE SHREDDER PAPER
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9.0
6.3 6.8
Hum Hum Shredder IndifferenceFeuille = 30ctsFeuille = 15cts
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« HUM HUM »EXPERIMENT: MOTIVATION
Importance of acknowledgment
Do you want to demotivate your team?: Ignore
their achievements
Indifference leads to the same effect as the paper
shredder!
From an economical point of view, the cost of
acknowledgement is very lowAgile practices:
• Celebration
• Iteration Review
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Quiz / #6Mental Calculation
In a lake, there is a patch of lily pads.
Every day, the patch doubles in size.
If it takes 48 days for the patch to
cover the entire lake, how long would
it take for a patch to cover half of the
lake?Answer:
47 days
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The Anchor
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Differences between the « Bob’s » estimations et the « Chris’s » estimations
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The Anchor When a figure is introduced it becomes the point
of reference
Particularly when we don’t have a clear idea
about the value
The comparison inside the same category is
constant
Agile Practice:
Planning poker
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Quiz / #7 Joe
A) Joe seemed to have a good
marriage. He killed his wife to get the
life insurance.
B) Joe seemed to have a good
marriage. He killed his wife.
What is the most likely sentence?Answer:
B
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L’ANCRAGEEFFECT
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ORIGAMI EXPERIMENT
• Amateur Creator
• Professionals
• Non- Creator
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$0.23
$0.05
$0.27
Amateurs =>Amateurs
Non Creators =>Amateurs
Non creator => Prof.
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IKEA EFFECT • We over evaluate what we make
• Usually we are not conscious of this factor
• The client engagement in the product design
can activate the IKEA effect
Agile Practices:
Involvement of the
customers…can activate
the IKEA Effect
Frequent delivery & feed-
back mitigate the IKEA
effect
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Quiz / #8 Hitler
Adolf Hitler was born in 1892
Adolf Hitler was born in 1887
Which one of these two
sentences is correct?Answer:
1889Just to check the influence
of the typography ;-)
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L’ANCRAGEYou are all Dishonest
We are all Dishonest
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• Find the pair of numbers with
the sum = 10
• Calculate your results
• Go to the shredder
• Give the result
• Get the money
We are all dishonest
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We are all dishonest Lot of people are cheating
Influencing factors
Social proof (+ & -)
Remember regularly the reason to be honest
(signing the rules before, remembering the 10
commandments) (-)
Capability to rationalize our behavior (+)Agile Practices:
Team rules
Stand up meeting
Information radiator
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The two systems
System 1
Fast
Low energy consumption
Difficult to rewire
Learn by practice
Usually in control
Emotional
System 2
Slow
High energy consumption
Fast to learn
Learn by theory
Believe he is in control
Logical
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Daniel Kahneman
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SYSTEM 1
• Fast
• Instinctive
• Emotional
• Low energy consumption
• Difficult to rewire
• Learn by experience
• Is the real person controlling
SYSTEM 2
• Slow
• Analytical
• Logical
• High energy consumption
• Learn quickly
• Theoretical learning
• Thinks that he is controlling
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Conclusions Experiment
Doubt
Measure
Feed-back
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Couts $ Bénéfices $
Agent économique rationnel
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Conclusions • We are not rational economical agent
• Many decisions are unconsciously
irrational
• We have lot of cognitive biases
• We have naturally a good ability for
comparison and finding patterns
• In facing complexity , we have a tendency
to choose the easiest path (System 1 )
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Conclusions • When it is too easy :doubt
• Rely on empirical evidence
• Experiment , prototype, measure
• PDCA
• … Be AGILE
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& the confirmation bias?
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Credits
• https://class.coursera.org/behavioralecon-002
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Questions?
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THANK YOU