bid 2009, a4 justine aylmer, jonathan bidwell, diya gangopadhyay, varnali shah
TRANSCRIPT
![Page 1: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/1.jpg)
BID 2009, A4
Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah
![Page 2: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/2.jpg)
BID 2009, A4
What is it?
A kiosk at the Pittsburgh Int. Airport
• Helps you track your checked baggage• Entertains you as you wait for your bags
![Page 3: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/3.jpg)
BID 2009, A4
Why the Airport?
Timeless, placeless…Waiting, information needs
![Page 4: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/4.jpg)
BID 2009, A4
Problem Selection
• Baggage Claim• Ground Transportation• People picking up friends
![Page 5: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/5.jpg)
BID 2009, A4
Research
![Page 6: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/6.jpg)
BID 2009, A4
Directed Storytelling
• Baggage hassles• Airport layovers• Bumping into people
![Page 7: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/7.jpg)
BID 2009, A4
Observations
• Baggage pickup (anxiety)• Existing kiosks do not help
with baggage tracking• People Waiting (opportunity)
![Page 8: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/8.jpg)
BID 2009, A4
Interviews
• People waiting at the Airport• Concern about delayed baggage• Waiting for ground transport• Problems finding transportation
![Page 9: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/9.jpg)
BID 2009, A4
Design Model (synthesis)
![Page 10: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/10.jpg)
BID 2009, A4
Ideation and Evaluation
![Page 11: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/11.jpg)
BID 2009, A4
Key Ideas Generated
• Transportation– Ground transportation finder– Big screen baggage display
• Baggage Pickup– Kiosk to track bags– Visual tags – “Bag Races!”– Light-up baggage on carousel– Mobile message
![Page 12: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/12.jpg)
BID 2009, A4
Feedback from Critique
• Bag tracking important• Privacy concerns• Mobile messaging (vibration) –
mixed reactions
• Visual tag (favorable response)
![Page 13: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/13.jpg)
BID 2009, A4
Speed Dating
• Airport simulated in the lab• Paper prototype props used• Evaluated baggage finding
and transport ideas using a “speed dating” technique
![Page 14: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/14.jpg)
BID 2009, A4
Ideas Selected
• Bag tracking kiosk – Info need
• Big screen baggage display– Bag Race – Entertainment
• Visual Tags – Baggage identification
![Page 15: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/15.jpg)
BID 2009, A4
Final Design
![Page 16: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/16.jpg)
BID 2009, A4
Key Features
• Baggage tracking• Estimated time
of bag arrival• Mobile Message• Baggage Display
– “Bag Race”– Interactive ticket
waving
![Page 17: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/17.jpg)
BID 2009, A4
Information Architecture
Check-in kiosk
Baggage Assist kiosk
![Page 18: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/18.jpg)
BID 2009, A4
Kiosk Size (Ergonomics)
![Page 19: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/19.jpg)
BID 2009, A4
Kiosk Location
![Page 20: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/20.jpg)
BID 2009, A4
Kiosk Location
•High visibility•Accessible•Short lines
![Page 21: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/21.jpg)
BID 2009, A4
Sensors
• Identify Bags– Bar code scanner– Tag scanner (infra-red camera)
• Spherical Motion Camera– Detect ticket waving movement
• Bar code scanner for kiosk– Get estimated bag arrival time
• Statistical time estimates
![Page 22: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/22.jpg)
BID 2009, A4
Bag Tracking Sensors
![Page 23: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/23.jpg)
BID 2009, A4
LadyBug camera
Spherical Camera
![Page 24: BID 2009, A4 Justine Aylmer, Jonathan Bidwell, Diya Gangopadhyay, Varnali Shah](https://reader030.vdocuments.net/reader030/viewer/2022032516/56649c765503460f9492a5c6/html5/thumbnails/24.jpg)
BID 2009, A4
Video Sketch