QuestionnaireQuestionnaire

Marketing Research On Customer Services

1. Name: …………………………………………………………………

2. you are coming from which age group?

15-25 25-35 35-50 Above 50

3. Gender: Male Female

4. How many times have you visited the BIG-Cinemas?

One Two

More than two Never

5. Are you aware about the all services of BIG-Cinemas?

Yes No

6. If yes then which are the services that you experience ?

Internal External Both

7. Are you aware about the On-line & mobile Ticket booking service?

Yes No

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8.Give the rank to the internal services of the BIG-Cinemas? (if you have experience )

Services Quality Excellent

Very good

Good Average Not good

seating Arrangementscreen & sound systeminternal envt.cooling systemlighting faciliteswalking pathSeat Service(ask for food)first Aid service

9. if yes then give the rank to the external services of BIG-Cinemas?

Services Quality Excellent

Very good

Good Average Not good

Box office serviceWaiting environmentCanteen serviceWashroom facilityTraffic Mgt.Movie information

10.Are You aware about the I.V.R (24*7 Customer care )Service?

Yes No

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11. According to you the rate of the ticket.............

High Reasonable Low

12. According to you the quality of canteen food is..........

Best Good inferior

13. According to you, Behaviour of staff members of BIG-Cinemas is properly or Not? Yes No

14.How is your experience after visiting the BIG-Cinemas? Excellent very good Good Average

15.Suggestion :

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