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Dear Recruiter,

I have recently completed my MBA at Strayer University. I finished graduate school with a high GPA of 3.83 while working full-time which demonstrates my abilityto learn quickly, easily grasp complex concepts, assume increased levels of responsibility and complete assignments independently or as part of a team with a high level of performance.

Previous to entering graduate school I also completed a series of classes to geta certificate in Human Resources Management. The classes extensively taught onthe full recruiting process, benefits, employment labor laws, compliance, and talent management. Due to my seniority and high level of achievement at Wachovia,I have been asked to help train new hires as well.

I also offer a Bachelor of Arts degree in Spanish along with 8 years of experience servicing Spanish- speaking customers by phone, in person, and via email. Myexperience working in Wachovia's busy call center has developed a sense of urgency to complete each task quickly and thoroughly. In the call center it is a mustto multi task, resolve customer issues, and meet daily, sometimes hourly, deadlines.

I am excited about new career experiences while helping a prestigious company succeed. I am very ambitious and determined to apply my acquired knowledge and pas

t work experiences to fill a new position. I also look forward to gaining more experience in the HR field. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions.

Sincerely,

Jennifer Grant

Jennifer Grant6510-E Four Winds LaneCharlotte, NC 28212

jg13d1da6@westpost.net(704) 277- 9848

Education

MBA with concentration in Human Resources - Strayer University (2010)Graduated with Honors, 3.83 GPAAlpha Chi National Scholarship & Honor Society

Certificate in Human Resources Management - Central Piedmont Community College,(2007)

B.A. in Spanish -University of North Carolina at Charlotte (2008)

Certificate in Translation Spanish/English (2003)

Employment History

Bilingual- Senior Global Funds Transfer Specialist- May 2005- presentWachovia/ Wells Fargo Bank -Call Center

- Formally trained associates within the wire transfer department; all of whom received permanent placement at Wachovia.

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-Provide exemplary customer service for the initiation of International and Domestic funds transfer along with basic customer inquiries.- Maintained an average on 220 seconds or less per phone call; contributing to low abandon call rate of 8.8% on the English line and 5.7 % on the Spanish line.- On yearly review, received the highest possible manager rating of "Exemplary Performance" (2009) for achieving and sustaining a quantitative goal of 501 dailyaverage points, (processed over 57,500 transactions) and exceeded the quality goal with a low, 1% error rate.- Investigate and resolve exception items- Perform verify callbacks, various forms of data entry, filing, balancing and reconcilement routines and perform account and system maintenance.

Teachers AssistantJoseph W. Grier, (Aug 2003- June 2004)

- Teach literacy lessons; Assist the teacher in creating lesson plans; manage behavioral issues; communicating with parents/ guardians.

Bilingual Front Desk ReceptionistYMCA June 2001- 2004

Answer multi- line phones in regards to membership services, benefits, several programs and payments.

Membership Sales; Handled payments; Conducted facility toursInterpreted Oral and Written Spanish.Managed the mailing list; Performed general office duties, and miscellaneous projects which provided administrative support to the Executive Director

SkillsComputer Skills: PeopleSoft, Advanced Mainframe/Rhumba, AIX, Lotus Notes, AS400,Needles program, Microsoft Office, Ability to perform web-based research and create case management files in HR softwareBilingual (Spanish/ English)