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WO Parent ID

No WO TT-20140404-00082

No WO TT-20140412-01025

No WO TT-20140413-00120

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Title Site ID Region

ALX3900 - 2G - BTS Maintenance Alarm 3900 Alex

ALX3766 - 2G - Monitoring Device Maintenance Link Failure 3766 Alex

ALX3765 - 3G - Local Cell Unusable- RF Unit Maintenance Link Failure -BBU CPRI 3765 Alex

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Office FM Status

Alex4 On progress

Alex4 On progress

Alex4 On progress

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Pending Action

FM should visit the site to solve the problem



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Description Needed Material

- -

- -

- -

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Creation Date Last Rejection Time Rejection Comment TT Originator Task FMD Team

2014-04-04 05:44:26 FO_Supervisio Process TT HW_FO_FM



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State Clearance Time WO Task Description WO Task Requirement Site ID

_Alex&Sin

_Alex&Sin

Newly Add

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Description Finish TT/WO Originator 2G Status 3G Status Site Type

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Count of Parent ID Column Labels

Row Labels Alex Cairo East Delta North Upper Sinai

CRM 1

Etisalat FM 11 21 6 5

Etisalat GD 2 27 3 2

Etisalat SRT 3 70 1

Etisalat WTX Planning 3 7

Huawei BO 2G 5 1

Huawei BO TX 1 1

Huawei Electro Mechanical 1

Huawei FM 82 10 100 41 67

Huawei SPM 9 41 3

Huawei SRT 4 13 19

ROT Team 2 4 3 20

Grand Total 116 37 258 58 120

State Newly Added

Row Labels Count of Parent ID Row Labels Count of Parent ID

Alex 28 Alex 16

Cairo 1 East Delta 55

East Delta 35 North Upper 42

North Upper 8 Sinai 5

Sinai 4 South Upper 18

South Upper 2 West Delta 30

West Delta 26 Grand Total 166Grand Total 104

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South Upper West Delta Grand Total

1 2 Opening balance of W.O. backlog

5 39 87 Added W.O. No.

3 37 Closed W.O. No.

2 76 Final Balance

2 12

6

2

1 Opening balance of W.O. backlog

4 260 564 Added W.O. No.

3 56 Closed W.O. No.

5 20 61 Final Balance

5 34

18 331 938

Opening balance of W.O. backlog

Added W.O. No.

Closed W.O. No.

Final Balance

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1-Apr-14 2-Apr-14 3-Apr-14 4-Apr-14 5-Apr-14 6-Apr-14 7-Apr-14 8-Apr-14 9-Apr-14 10-Apr-14

935 1403 1152 1273 1147 911 885 950 915 1029

604 165 221 181 76 130 161 121 217 125

136 416 100 307 312 156 96 156 103 132

1403 1152 1273 1147 911 885 950 915 1029 1022


618 888 698 783 832 668 657 685 680 782

340 117 163 141 56 101 108 99 167 86

70 307 78 92 220 112 80 104 65 102

888 698 783 832 668 657 685 680 782 766


317 515 454 490 315 243 228 265 235 247

265 48 58 40 20 29 53 22 50 39

67 109 22 215 92 44 16 52 38 30

515 454 490 315 243 228 265 235 247 256

Huawei Progress in W.O. Backlog closing Outside Cairo

uawei Progress in W.O. Backlog closing in Alex and Delta

uawei Progress in W.O. Backlog closing in Upper and Sinai

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11-Apr-14 12-Apr-14 13-Apr-14

1022 1046 964

150 141 103

126 223 166

1046 964 901

11-Apr-14 12-Apr-14 13-Apr-14

766 800 717

130 100 89

96 183 101

800 717 705

11-Apr-14 12-Apr-14 13-Apr-14

256 246 247

20 41 14

30 40 65

246 247 196

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eded Mate QTY Owner TT Type reation Dat Rejection ction Com T Originato Task

- - Huawei FMPerforman 2014-04-0 Help Desk Process W

- - Huawei FMPerforman 2014-04-0 Help Desk Process W

- - Huawei FMSupervisio 2014-04-0 FO_Superv Process TT

- - Huawei SP Supervisio 2014-04-0 FO_Superv Process TT


- - Huawei FMSupervisio 2014-04-1 FO_Superv Process TT- - Huawei FMSupervisio 2014-04-1 FO_Superv Process TT










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FMD Team State earance Ti ask Descri ask Requirement

FMD_Alex&Sinai TT Ticket I site 3698 ( Sector 1 suffer from VSWR alarm ) & ( S6 is lo

FMD_Alex&Sinai TT Ticket I 1st E1 is down in site 3706 without any alarms in site , Se

HW_FO_FMD_Delta;H

HW_FO_FMD_Alex&Si

HW_FO_FMD_Delta

HW_FO_FMD_Alex&SiHW_FO_FMD_Alex&Si

HW_FO_FMD_Alex&Si

HW_FO_FMD_Alex&Si

HW_FO_FMD_Alex&Si

HW_FO_F Newly Add

HW_FO_F Newly Add

HW_FO_F Newly Add

HW_FO_F Newly Add

HW_FO_F Newly Add

HW_FO_F Newly Add

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ated in 2nd cabinet & down due to loss in inner connection ) send FM to clear alarms & check with L2 B

nd FM to Fix the frist E1

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O BSS.

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FM Status

On progress

ROT action

TD action

Global Deal Access permission

Access team Support

LOS

Waiting to Issue CR

Missing Item

3rd Party Material

Spare

Stolen

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EC Problem

Need 2G BO support

Need 3G BO support

ET SRT support

Need TX BO support

Generator problem

ET FM support

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Reason Description & definition

TT that still its fault route Cause / Pending reasonnot defined yet

TT opened on new Under FM/Under ROT sites

TT opened after new hardware/SW action in the site

TT pending on granting GD [RW /Police/Post/TV/]Access permission

TT pending on SRT support to grant site access

TT related to ongoing Line of Site case

TT waiting applying CR to solve/troubleshoot the problem

TT pending on missingitems with No stolen Incidents

TT pending on the replacement or installation on 3rd party material

TT pending on faulty spare replacement

TT pending on Documented Stolen Incident

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TT that opened due to connecting PG on site as Commercial Power Source has a problem

TT that need2G BO intervention to close it or related to opened CSR

TT that need3G BO intervention to close it or related to opened CSR

TT related to Out of Scope MS action or need special support with ET internal process to close it

TT that needTX BO intervention to close it or related to opened CSR

TT causes by Generator problem or stop of operation or Pending on Generator Spare Parts

TT related to Out of Scope MS action or need special support with ET internal process to close it

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Governance for Reason to be Considered Owner

HU FM

HU FM

HU SPM

HU FM

HU FM

HU SRTHU SRT

HU SRT

ET SRT

HU FM

ET FM

HU FM

HU FM

HU FM

ET FM

HU FMproper action escalated to acceptance team Acceptance

proper action escalated to acceptance team Acceptance

HU FM

HU FM

ET FM

HU FM

HU FM

ET FM

ET WTX Planning

HU FMET WTX Planning

HU FM

ET FM

HU FM

HU FM

CRM

HU FM

HU FM

CRM

HU FMHU FM

ET GD

HU FM

HU FM

HU SRT

HU FM

HU FM

permission process must be requested form region SPOC

Access team Support PROCESS must be followed

LOS process must befollowed

Waiting to Issue CR PROCESS must be followed

Missing item process must be followed

3rd Party Material process must be followed

Communicated to SPM team

Stolen process must be followed

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HU EM

ET FM

HU FM

HU FM

ET FM

HU FM

HU FMHU SRT

ET SRT

HU FM

HU FM

HU BO TX

HU FM

HU FM

HU BO 2G

HU FM

HU FM

HU BO 3G

HU FM

HU FM

HU SRT

ET SRT

HU FM

Electricity Company Problem Process must be Followed

case escalated to BO & HD


escalate the case with the needed support


Generator problem PROCESS must be followed

escalate the case with the needed support

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Pending Action


FM Request the needed Material to change

Ware House Provide the Rquested Material

FM install the requested Material and Solve the Problem

Incident report

Police ReportSecurity Recommendation report

1-Security Implementation From (Huawei RT)

2-Security Implementation From (Etisalat RT)

DO Creation

DO Approval

DO Delivery & Implementation

Submit acceptance document clarify the missing item in installation

DO Creation

Get approval for DO

DO Delivery & ImplementationAcceptance

Acceptance

FM must send Technical Report with required item

FM Send offer or send approval mail to ET FM

Approval cycle

Implementation

Fail report must send to ET FM

Send fail report to WTX Planning

Reply by LOSM to Huawei and ET FM

Reply by LOSM result to ET and WTX planningReply by link budget and need equipment to FM

DO Creation

DO Approval

DO Delivery

Send CR

CR approval cycle

Implementation

Send CR

CR approval cycle

CR ImplemtationSend Names To GD Teams

Apply For Permission

Implementation

Send escalation to Huawei site Retention Team

SRT Solving the problem

FM Solving the problem

Send Technical Report to Cairo team with need Spare break down

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Huawei Electro Mechanical Team Send offer to ET

Offer cycle approval

Implementation and solve problem

Send Technical Report With need support

Provide needed Support


Send escalation to Huawei site Retention TeamEscalate the problem by report and need request

Provide approval or solution


Send Technical Report TO BO AND HD with needed Support

Review Technical Report and work to solve it And send to FM if need any

field visit

FM Solving the problem if problem need field visit



field visitFM Solving the problem if problem need field visit



field visit

FM Solving the problem if problem need field visit

Send Technical Report to Huawei Site Retention Team

Huawei Site Retention Team provide a solution for the problem

Provide approval or solution


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Action Description

FM/WTX planning/TNO

According to the Requested Material, the Security implementation will be under Responsibility of HU RT or ET

RT

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BO TX/ TNO/FM/HD

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Documents