blended facilitation: ncvo information2.0 conference 24/11/08

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Hello

Network and community design and facilitation; event design and facilitation

2000…..………2002……..2004……………..2006……..…..2007……..… 2008..

http://www.edmitchell.co.uk/


Going to talk about...

“Our working practices are increasingly stretched across both online and offline worlds.

Simultaneously, new collaboration models are emerging for group decision making and stakeholder engagement.

We are living in a 'blended' environment. How can we make the most of the opportunities arising from this reality to achieve our organisational goals?

Ed will look at how to strategically plan and tactically deliver 'blended' collaboration models...”



e.g...



e.g....



e.g...



a cautionary tale...

"...walked into glastonbury without a ticket and sleep isn’t going to happen. The Verve were great. Work in 5 hours

and I’m still here…"

“…The Verve were brilliant - then saw a bit of Groove Armada , then Babyhead and finally (starting at 3am) The Egg..."

"... My head is in a right state! EVeryone at work knows I was there because I updated

my Facebook page (Doh!) so no lame excuse and sicky for me...what a

disaster!...”



Right then, let’s go

• Blended facilitation: quick definition• Context• Case study: Media Sandbox• Elements



A working definition

‘Blended facilitation’ is an understanding of how to facilitate a group’s development using different tools and interventions in the two different domains (virtual

and physical) in a structured framework.

(Media Sandbox report, November 2008)



Context



Media Sandbox



Blended as an approach



Media Sandbox in iShed

iShed year 1 2 3

Media Sandbox as an open Community of Practice Yearly innovation focusKnowledge sharingLearning focus



Activities in a lifecycle

PlanTyp

e of

act

ivity

Time

Ideas:surfaceassess

Pilots do R&D

Lessons learnt and

showcase

Pre-event Event Projects Event

Blended communication and facilitation:

Extract and share stories / lessons

Panel decision

Project



Knowledge assets

Domain mapIdea sheetsRecording of eventSuccess criteria

Blog postsInterviewsGroup bookmarksNewsletter updatesMailing list content

Lessons learntPilot showcaseMetricsOpen discussion

Project

Knowledgeassets



Blended as an approach

Launch event•Community building•Knowledge networking•Assets:•Success criteria•Domain mindmap•Photos•Videos

Progress and final events•Workshops in progress•Projects showcase•Open discussion•Salon dinners

Open innovation•Collaboration•Journal writing•Mailing list•Asset improvement•PR

Preparation•Commission structure•Partnerships•Social model

Results•Projects online•Case studies•Reviews•Knowledge re-use

Sandbox Month 0 1-3 5

Virtual

Physical

activity



Tools for the approach

Blogs as inclusive research journals:Projects writing and learningReaders learning and comments

Mailing lists for sharing/networking: Research sharingMembers meeting

Third party applications: Flickr, delicious, Youtube, Google

Physical gatherings: Events all throughOffice space sharedFormal/informal: pub

Facilitation techniques: Light touch, distributedNo rules

Assessment: Qualitative, Quantitative

Other knowledge generated:Case studies: projectsCase studies: model

Photo: copyright: Greenwise:http://www.flickr.com/photos/greenwise/2084185882



A community asset in both domains



Knowledge networking



Communications and facilitation

Understand posts

and intera

ctions, dige

st, re-purpose

Physical event

Newsletter

Blog posts

Other ongoing facilitation actions: Face to face and virtual: blended

• General knowledge sharing and announcements: open mailing list • Projects’ P2P knowledge sharing: closed mailing list, dinners, working in the studio• Informal private facilitation: phone, email, IM, f2f• Informal P2P knowledge sharing: phone, email, IM, f2f

Upload event asse

ts

Understand posts

and intera

ctions, dige

st, re-purpose

Physical event

Upload event asse

ts

NewsletterNewsletter Newsletter

Blog posts Blog posts

Sandbox Month 1 2



Who is doing what?

Website:Scheme overview

EventsProject outlinesProject journals

LinksContact

iShed

Working on pilotPublishing reports on pilotDiscussing with comments

Facilitating: InterviewsIssue resolutionEncouraging

ReportingSummarisingRe-purposingFacilitating

Projects

Wider community members

Commenting on the siteDiscussing on listSharing bookmarks, photos, tags, pictures, videos

Re-telling stories



Roles

• Organisational engagement planner• Online facilitator• Offline facilitator• Assessor and reviewer• ‘Blended’ facilitator• Technology Steward• Social Reporter



Report and links

•Media Sandbox case study–http://www.edmitchell.co.uk/blog/2008/11/14/media_sandbox_final_report/

•Contactivity report–http://www.knowledgeboard.com/item/2700

•David Wilcox–http://www.socialreporter.com

•Nancy White–http://www.fullcirc.com

•Jack Martin Leith–http://www.jackmartinleith.com/?page_id=226

•Unbla paper: knowledge as a social construct–http://www.qualitative-research.net/index.php/fqs/article/view/415/900

•iShed–http://www.ished.org.uk

•Delicious–http://www.delicious.com/edmittance

•blended•facilitation•mediasandbox


http://www.knowledgeboard.com/item/2700

http://www.qualitative-research.net/index.php/fqs/article/view/415/900

http://www.delicious.com/edmittance


Thank you

http://[email protected]

AKA:edmittancehttp://icanhascheezburger.com/


blended facilitation: ncvo information2.0 conference 24/11/08

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