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FREQUENTLY ASKED QUESTIONS

How valuable is the Bloomberg Product Certificate?Employers place great emphasis on having well-trained employees. In anincreasingly competitive market, the more tools you have in your educationalarsenal the better. That is why the certificate is very valuable and will becomeeven more so in the future.

Is the Bloomberg Product Certificate recognised by other organisations?Bloomberg is working hard to get regulatory authorities and professionalinstitutions around the world to recognise the training that we offer especially theContinuing Professional Development (CPD) requirements of firms.

What must I do to obtain a Bloomberg certificate?You must register for the program, follow the prescribed courses within a level

and track and pass the corresponding exams.

Must I have my own BLOOMBERG PROFESSIONAL service login?Yes. Bloomberg communicates with you via the BLOOMBERG PROFESSIONALservice e-mail implying that your own logon is essential. We also run the examsystem via your logon hence making it indispensable for completing the program.You may set up your own logon from the Cancel screen or by running {UREG} on the BLOOMBERG PROFESSIONAL service

. Are there any costs involved?No. The courses are free its as simple as that!

At whom are the courses aimed?All market players needing to make use of Bloombergs extensive services andthese will include traders, investment bankers, fund managers, salespeople,research analysts, treasury managers, bond originators, compliance officers,auditors, back-office staff etc. Even experienced users of the BLOOMBERGPROFESSIONAL service are guaranteed to learn something new.

How do I register for the Bloomberg Product Certification Program?

There is a simple electronic application form. You will find this on the {CERT} function on BLOOMBERG PROFESSIONAL service.OF BLOOMBERGWhere are courses held?Courses may be held at Bloomberg offices, at your own offices by arrangementor may be taken from the comfort of your own desk, if followed via conferencecall or audio-visual means.

How do I sign up for courses?Once registered on the program, you may sign up for individual sessions usingthe {BU } function.

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Can I take individual sessions by different methods?Yes. There is no restriction on the way you can follow courses. You may mix and

match live face-to-face sessions and sessions conducted by audio-visual means.

What is the duration of each session?Each session lasts about one hour. Typically the hour is made up of a 45-minute

lecture followed by a 15-minute question and answer session but someinstructors may allow questions throughout the session.

Must the sequence of the listed course structure be strictly followed?The course structure is the recommended program flow. Since it may not always

be possible to follow the exact structure, it is not imposed as a rule. We do,however, strongly advise that the introductory courses be completed before

moving on to the next levels.

How are courses assessed?Each course is followed by an on-line, multiple-choice exam for which the pass

mark is 70%. You will receive your grade immediately upon completing the exam.

How will I be switched on for the individual exams?Bloomberg switches you on the exam within 24 hours of you completing thetraining session. You then access the exam via {CERT }

By when must I complete an exam?

Once you have been switched on for an exam it is available for you to take attime and is not removed from your logon. We do however recommend that youtake the exam as soon after you have completed the course, preferably on thesame day. However you will only be allowed to take the exam at your own officeand not at the training center

What happens if I fail an exam?Should you not achieve the 70% pass mark you may apply to retake the exam.GET THE BEST OUT OF BLOOMBERG

Can I be switched on for an exam if I have not attended a training session

on the subject?No. Bloomberg will only switch on an exam if you have physically attended a

session or have participated in a conference call and have participated fully. If aparticipant has taken a designated course within the lastthree months then they can be switched on for the exam.

What happens if the courses cant be completed within six months?It is strongly recommended that all sessions and exams be completed within six

months of registration. Since this might not always be possible, Bloomberg willgive careful consideration to any request to extend the six-month requirement.

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When can I expect to receive my certificate?Bloomberg aims to distribute certificates four to six 6 weeks after the completionof any given level.

How can I view my (or another users) profile on the BLOOMBERGPROFESSIONAL service?Type the name and then press the green HELP key once. If there is more than

one person with the same name, select the section entitled People and choosethe person you require. Certificates awarded are listed under the headingEducation.

What happens if I move from one firm to another?Provided you advise Bloomberg no more than two months AFTER leaving yourfirm, your exam credits will be transferred to your new logon, once it is set up.

Can I start, or continue with, the program if I have lost my job?Yes. Upon request, Bloomberg will supply its service for 60 days to you if, for

whatever reason, you have lost your job. You can extend the service if you arefollowing the Product Certification course, subject to certain conditions.

What if I have a question that is not listed above or I have a general query?The easiest way to contact Bloomberg is by pressing the green HELP key twiceand submitting your query. You should receive a response within minutes. Theservice operates 24 hours a day, 365 days a year from any place in the world.