Born in the cloud, designed for today’s mobile workforce, built to deliver measurable business impact

With a communications solution designed to operate mobile first, cloud-enabled, and millennial focused, growing

businesses can stay nimble while operating with the sophistication of a global enterprise.

The Power of Choice

MiCloud Office offers three license options to choose from. Unique in the industry, MiCloud Office’s mix-and-match

ability allows decision makers to tailor functionality to user needs instead of offering a one size fits all phone system.

Perfect for reception areas, Essentials users

can receive phone calls, operate common call

control features and set up a voice mailbox.

Essentials

Premier

Best for most users, Premier users gain the

Essentials feature set while adding a second

connected device, web portal access, parallel

ringing, and a host of optional add-ons to

customize MiCloud Office to users' specific

business needs.

Elite

For highly mobile employees with increased

technical needs, Elite users gain the Premier

feature set while adding desktop and mobile

clients, a softphone, presence notifications, more

connected devices, and a unified inbox with fax.

The Mitel MiCloud Office Solution

User Features Essentials Premier Elite

Connected devices 1 (deskphone only) 2 4

Robust calling functions • • •

Voice Mail • • •

Inbound phone line • • •

Web portal access – • •

Parallel ringing – • •

Desktop client (PC or Mac) – •

Mobile app (Android, iOS) – •

Mobile VoIP included in Mobile app for IOS, Android – •

Presence and chat – •

SMS from desktop app – •

Business Application Integration –

Unified Inbox (Includes Fax) – – •

Fax Inbox – –•

(2nd phone line optional)

Unlimited calling (Local and National)

MiTeam Collaboration

Attendant Upgrade Optional

Real-time Office Analytics Reports (per user,

must be purchased system wide)Optional Optional Optional

MiCloud Office Features

Optional Optional Optional

Optional Optional

Optional

Optional

Optional

Optional

Optional

– Optional

––

–

Features Included

Basic ACD• Including an inbound phone number• Up to 5 calls in the queue• Additional numbers optional for Premier and Elite users

Main Number Auto Attendant

• Including one inbound phone number

• Add custom voice prompts

• Optional additional numbers for the organization

Voice Conference

• Includes one inbound phone number

• Includes 10 concurrent participants

• Optional Additional participants in groups of 10

Entry Level Analytics

• Maximise staff and resource productivity

• Voice quality metrics

• Call statistics

Company-wide Features

Mitel | 3

Value-added OptionsFeatures Options

ACD Premium Number

MS Exchange

Integration

Unlimited Hunt Groups • Create as many call distribution lists as needed.

Application Clients with MiTeam Chat

Application Client without MiTeam Chat

MiTeam Collaboration

• Unlimited Premium Agents for Premium Users

• Up to 5 in queue

• Additional ACD Premium numbers or queue places optional

• Advanced Analytics – requires Office Analytics for all seats

• Understand colleagues current and future meeting state

• Presence sync from Exchange calendar to MiCloud Office

• Requires Premier and Elite Licenses

• Mobile and Desktop softphone clients equipped with MiTeam chat collaboration

• Mobile and Desktop softphone clients excluding MiTeam chat

• Collaborate with team members inside and outside of the organization

• Chat, Share files, manage tasks, and escalate conversations to video-conference

• Requires Application Client with MiTeam Chat upgrade

MITEL SIP DECT 622 PHONE

MITEL 6869 SIP PHONE

MITEL 6865 SIP PHONE

MITEL 6873 SIP PHONE

MITEL 6863 SIP PHONE

MITEL MiVOICE CONFERENCE (AUDIO/VIDEO)

MITEL SIP DECT 632 PHONE

MITEL SIP DECT 612 PHONE

MITEL 6867 SIP PHONE

Buy, rent and lease options available.

Hardware

Some customers may elect to use computer soft phones with a headset, and therefore will not need a single piece of

hardware. Otherwise, we provide a variety of Mitel desktop phones.

mitel.com © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

For complete details on any of the Mitel MiCloud Office products or services, please contact: 01291 430000 • mitel.co.uk/solutions/micloud-office

MITEL SIP DECT 650 PHONE