bpmon setup roadmap

Business Process and Interface MonitoringSetup Roadmap

SAP Solution Manager 7.0

© SAP 2008 / BPMon Setup Roadmap 2

Setup Procedure for Business Process Monitoring in SAP Solution Manager 7.0

Generate

Create Logical Component

Create Business Process

Configure Monitoring Customizing

Activate

• Create Product, Server, and System• Create RFC Destinations and Maintain SAP Server Names• Create Logical Component

• Assign Logical Components to Solution• Create Contact Persons • Create Business Scenario• Create Business Process and Business Process Steps• Arrange Process Graphic and Create Process Flows

• Check Local RFC destination• Select RFC Server Groups• Define Solution Support Organization• Choose Business Process and Process Steps or Interfaces to be

monitored• Choose Monitoring Types per Step/InterfacePer Monitoring Object:• Provide technical Details and Threshold Values for the Alerts.• Assign Monitoring Transactions and Set up Monitoring Tasks.• Set up Automatic Emails and Service Desk Messages

Where Details

Solution Manager:• System Landscape

Maintenance

Solution Manager:• Entrance Screen

Solution Manager:• Solution Directory

Solution Manager:• BPMon Setup Session

• Generate Monitoring Customizing

• Activate MonitoringSolution Manager:• BPMon Session

Create Solution • Create Solution

questions / problems


WHERE: SAP Solution Manager Entrance Screen

back questions / problems

You can always go to the Entrance Screen via Solution Overview in the Main Screen

of SAP Solution Manager.

The first execution of transaction DSWP takes you automatically to the Entrance Screen of SAP Solution Manager.


WHERE: System Landscape Maintenance


The System Landscape Maintenance can be accessed via Solution Landscape System Landscape Maintenance in the Main Screen of SAP Solution Manager. Alternatively, you can use transaction SMSY.


WHERE: Solution Directory


In the Solution Directory you can assign logical components to the solution and create business processes. You can access the Solution Directory via Solution Landscape Solution Landscape Maintenance.


WHERE: Business Process Monitoring Setup Session


The Business Process Monitoring Setup session is available only after a a logical component has been assigned to your solution. You find this session in the area Operations Setup Solution Monitoring Business Process Monitoring.

There is one Business Process Monitoring Setup session per solution landscape.

In this session, you can maintain the monitoring customizing for all business processes and interfaces

contained in the solution landscape.


WHERE: Business Process Monitoring Session


To access the Business Process Monitoring session choose Operations Solution Monitoring Business Process Monitoring. You can access the session via the left icon in the process graphic (either process alert if monitoring is active or match icon if monitoring is not active).


DETAILS: Create Solution


Via Create you create a new solution landscape.

In the next screen, specify a name for the solution and the language you want to use.

Choose to create new solution.

Enter the solution name and choose a language.


DETAILS: Create Product


You can either use an existing product or create a new product. For SAP products use the preconfigured products.

1. Choose to create new product.

2. Fill in the information.

3. Product has to be active.4. Save.


DETAILS: Create Server


Servers are created in area “Landscape Components”. You may have to enter an IP address or a router to identify the server.

1. Choose to create new server.


3. Fill in information.

4. Save.


Create the new system and assign it to the corresponding product. For SAP systems, you have to specify the installation number in the pop-up as well.

In order to completely document a business process all concerned systems (also non-SAP) should be available in the Solution Manager.

The main instance for SAP systems is usually the application server.

DETAILS: Create System

Continue on next slide questions / problems

1. Choose to create new system.


3. Select relevant instance.

4. Save.


DETAILS: Create System – Provide System Details for SAP systems


You can maintain systems manually or import the information from TMS (Transport management System) or SLD (System Landscape Repository).

In the node for the relevant instance, and there in the tab Header Data, the system number and the message server for the system have to be specified.

In tab Clients the client of the satellite system that you want to monitor has to be specified as well.

Enter system information.

Enter the client of the system that is to be monitored.


DETAILS: Create RFC Destinations (for SAP Systems)


To create the RFC destinations mark the line with the client the destinations are supposed to point to. Then choose Generate RFC Destinations.

In the pop-up select and deselect the fields as shown in the screenshot (example).

Mark the line with the client and choose “Generate RFC”.


DETAILS: Maintain SAP Server Names


For setting up performance monitoring for dialog transactions you need the SAP Server names in tab Instances. You can either enter this information manually or read the data from the system via Read System Data Remote.

Choose to read system data.


DETAILS: Create Logical Component


A logical component represents a logical unit of systems, usually representing a transport layer consisting of a development system test system production system with the respective client. You can create your own logical component and assign your systems.

1. Choose to create new system.


3. Assign Systems, for SAP systems assign system and client.

5. Save.

4. Set Status to “Active”.


DETAILS: Assign Logical Components to Solution


Assign the logical components to the solution in tab System Group of node <solution name> via the value help. Observe that the leading role for the solution determines which of the systems contained in the logical component will be relevant for monitoring. Make sure that the component has a system assigned in the leading role.

Leading role.

1. Use value help to assign system

2. Select logical component and confirm.


DETAILS: Create Contact Persons


To create contact persons choose Contacts in the Solution Directory.

In node Contacts you can maintain contact persons. For persons with an SAP user on SAP Solution Manager it is possible to use the information contain in the user administration. The persons can later on be assign to the various monitoring tasks. When you have finished maintaining the contact persons return to the Solution Directory via F3.

Select to enter the contacts maintenance.

Enter contact information.


DETAILS: Create Business Scenario


Business Scenarios are created via entries in the tab Structure in node Business Scenarios. You have to set the business scenario to “Production” if you want to set up Business Process Monitoring for the processes within this business scenario.

Enter scenario name.

Set to ‘Production’.


DETAILS: Create Business Process


Business processes are created via entries in the tab Structure in node Business Processes. You have to set the business process to “Production” here if you want to set up monitoring for the process.

Enter process name.

Set to ‘Production’.


DETAILS: Create Business Process Steps


Business process steps are created via entries in the tab Structure in node <process name>. To each step you have to assign the logical component where it is executed.

Enter process step name.

Assign Logical Component.


DETAILS: Arrange Process Graphic


In node <process name> there is also a tab Graphic available. This is the only place where you can change the layout and design of the process graphic. You can change size and color of the boxes and the text font.

Mark box and drag & drop.

Right mouse click on box.


DETAILS: Create Process Flows


Process Flows (logical flows and interfaces) are created in the process graphic in node <process name> in tab Graphic. The arrows in the graphic are created via right mouse click. Asynchronous lines leave or enter the step boxes at the top or bottom, synchronous lines at the sides. There is no cross relevance to the interface technique. The interface might still be assigned any interface technique, independent of its status in the graphic.

Right mouse click on the “sender” step.

Right mouse click on the “receiver” step.


DETAILS: Check Local RFC Destination

For the activation of Business Process Monitoring you need a local RFC destination on your SAP Solution Manager system. In node ‘Local RFC Destination for Data Collection’ you can check if this RFC destination exits. If it does not exist (red status) you can generate this RFC destination from here. IF it does exist, you can go to the next node.



DETAILS: Select RFC Server Group

Select which RFC Server Group on SAP Solution Manager should be used for the monitoring. That helps you manage which resources on SAP Solution Manager should be occupied by the monitoring.


Select RFC Server Group via value help.


DETAILS: Define Solution Support Organization


The Solution Support Organization is created in node Solution Support Organization and its sub-nodes. You have to define teams and assign member to the teams as well as specify monitoring roles.

Enter name of monitoring team. Save.

Assign team member via value help.


DETAILS: Choose Business Process to be Monitored


In node Business Processes choose which business processes are supposed to be monitored. By saving your selection the respective sub-nodes for the business processes are created in the session.

Select business process.


DETAILS: Choose Business Process Steps or Interfaces to be Monitored


In node <process name> choose which business process steps are supposed to be monitored. By saving your selection, the respective sub-nodes for the business process steps are created in the session.

Select business process step.

In node Interface Monitoring choose which interfaces are supposed to be monitored. By saving your selection, the

respective sub-nodes for the interfaces are created in the session.

Select interface.


DETAILS: Per Business Process Step/Interface – Choose Monitoring Types


Choose which objects should be monitored in node <Step No.> <Step name> (<SID>). When saving, a sub-node is created in the session for each of the selected monitoring types.

Select.


DETAILS: Per Monitoring Object – Provide Technical Details


Provide technical details for the monitoring object in node <monitoring type>. Technical details include names and start procedures for background jobs, application logs, names of dialog transactions etc.

Provide Technical Details


DETAILS: Per Monitoring Object – Provide Threshold Values


Provide threshold values for the relevant alerts within the monitoring objects in node <alert>.

Provide threshold values.


DETAILS: Per Monitoring Object – Assign Analysis & Monitoring Tools


In node Analysis & Monitoring Tools it is possible to assign analysis transactions as direct links from the SAP Solution Manager into the satellite system. You can also define URLs as links for the monitoring employee to access further documentation about the monitoring object.

Assigns analysis transactions. Assigns URLs.


DETAILS: Per Monitoring Object – Set up Monitoring Tasks


Monitoring Tasks are assigned to the various members of the Solution Support Organization in node Monitoring Activities. For each process step and monitoring type define a person responsible for the monitoring. In the same table define the monitoring frequency, problem indicator, error handling procedure, and escalation path.

People who are assigned here must have been defined as belonging to that particular team in the Solution Support Organization earlier in this session in node Solution Support Organization.

Assign responsibilities.

Provide error handling procedures.


DETAILS: Per Monitoring Object – Set up Emails and Service Desk Messages


In node Notifications you can set up emails to be sent automatically for alerts in table Workflow Notifications. Prerequisite is that transaction SCOT has been set up in the BPMon client and a user with valid email address exists in the BPMon client.

In tab Service Desk Messages you can set up automatic service desk messages provide templates for manual service desk messages. Prerequisite is that the service desk is configured and business partners exist (see SAP note 12449829).

Set up emails to be sent automatically.

Set up automaticService Desk messages.


DETAILS: Generate Customizing


Monitoring Customizing is generated in node Generate Monitoring Customizing, individually for each business process.

1. Choose to generate.

2. Check protocol for errors.


DETAILS: Activate Monitoring


To activate, choose Activate Monitoring in node Activation. With the activation of the monitoring the sub-nodes for the business process are created.

1. Choose to activate.

2. Check protocol for errors.


Questions or Problems


For questions, problems and error messages, please refer to the Business Process Monitoring Setup Guide. You can find the current version in the SAP Service Marketplace in the media library of quicklink /BPM.

Please open an OSS message on queue SV-SMG-MON-BPM

for Business Process Monitoring related problems you cannot solve with the BPMon Setup Guide

or SAP Note 558643.

bpmon setup roadmap

Documents

solution directoryin

solution overview

new solution landscape

monitoring tasks

process alert

business processes

assign monitoring transactions

setup procedure