bright ideas around communication and collaboration
TRANSCRIPT
Bright Ideas Around Communication and Collaboration
Esnatech’s History and Background
• Leading developer of Unified Communications technology
– One of the only recognized, independent UC solution providers– Multiple product and industry awards
• Long history of technical innovation in enterprise communication space
– Founded in 1989– Developer of one of the first enterprise voicemail system– Earlier provider of Unified Messaging technology– Launched first Unified Communications solution in 2001
• Strategic partnerships with leading PBX OEMs and communication technology providers
– Partners/OEMs: Mitel, Iwatsu, Avaya, 3Com, Aastra, Toshiba, and Teltronics– Technology: Nuance, Radvision, Sybase, and Microsoft
• Headquarters in Toronto, Canada• 40 employees: approximately half devoted to R&D
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Sample Customers
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Business Challenges
ReducingExpensesReducingExpenses
Accessing & Retaining Talented
staff
Accessing & Retaining Talented
staff
Ensuring fast and effective
responsiveness
Ensuring fast and effective
responsiveness
Maintaining High productivity with limited resources
Maintaining High productivity with limited resources
The World We Live In
CompetitivenessGrowth
Standard of Living
CompetitivenessGrowth
Standard of Living
So where are YOU on the adoption lifecycle?Ask yourselves these questions:
• Does your organization engage in close partnerships or affiliations with external organizations?
• Do you have a distributed workforce?• Does your organization employ many field-based people who spend a lot of time on
the road?• Does your organization consider employee productivity and job satisfaction a high
priority? • How easy is it to track down and contact colleagues and clients the first time
around? • How easy is it to find information you share regularly with a team and know that
you have the latest version?• How easy is it to set-up and conduct ad hoc conference calls?• Is emailing and text messaging within your organization increasing?
Industry View of the PriorityFor CIO
IP Telephony
Video Conferencing
Fixed-mobile Convergence
Unified Messaging
Presence
Web Conferencing
Portals, Wikis, BlogsVideo Conferencing
Complexity is Increasing ̶ How do I stretch my investment to get MAX benefit?
CIO’s True Priorities
Virtualization of the Enterprise (Private Cloud) –30% or less of the enterprise is there
Public Cloud Integration (Google, Salesforce.com) –Moving utility services to the cloud
Web 2.0 –Eliminating OS and computing issues
Voice and Data Convergence
Portals, Wiki’s, Blogs
Complexity is Increasing ̶ How do I stretch my investment to get MAX benefit?
Enabling Convergence of Technology
Virtualization of the Enterprise (Private Cloud)
Public Cloud Integration (Google, Salesforce.com)
Voice and Data Convergence
Web 2.0 Fixed-mobile
Convergence
IP Telephony
Unified Messaging
Presence
Web Conferencing
Portals, Wikis, Blogs Video Conferencing
Complexity is Increasing ̶ How do I stretch my investment to get MAX benefit?
A Planned Approach
UCCDeployment
Phased Approach
Unified Communications ready Infrastructure
Bottom Up Approach for UCC
Business led and Application driven
Top Down Approach for UCC
The Typical UC Options Bottom Up Approach
IPT/CollaborationIPT/Collaboration
Unified MessagingUnified Messaging
Speech serverSpeech server
IVR/ CTI serverIVR/ CTI server
Mobility serverMobility server
Conference serverConference server
Notification serverNotification server
IM/ Presence server
IM/ Presence server
Fax serverFax server
Infrastructure upgradeUser training
Administration trainingInteroperability testing & deployment
Major investment for each incremental technologyNeglects best of breed technology
Creates proprietary silo around voice
Infrastructure upgradeUser training
Administration trainingInteroperability testing & deployment
Major investment for each incremental technologyNeglects best of breed technology
Creates proprietary silo around voice
Conference server
Conference server
UMserver
UMserver
IVR/CTIserver
IVR/CTIserver
Fax serverFax server
UC Top Down AlternativeStretching your technology investment!
Unified MessagingUnified Messaging
Speech serverSpeech server
IVR/ CTI serverIVR/ CTI server
Mobility serverMobility server
Conference serverConference server
Notification serverNotification server
IM/ Presence server
IM/ Presence server
Fax serverFax serverApplication foundation
Future proof interoperabilityNo infrastructure upgrade
User choice of accessFosters best of breed investments
Provides Migration strategy- UM/IP T
Application foundationFuture proof interoperability
No infrastructure upgradeUser choice of access
Fosters best of breed investmentsProvides Migration strategy- UM/IP T
Bright Ideas for Investing in Esnatech’s UC Application Suite
Top Down Approach to Unified Communications• Works with existing infrastructure
– Legacy PBX and or phone system• Works with existing core business applications
– CRM/SFA/ERP• Consolidates costs in each separate technology into one
cost effective license• Consolidates costs of management and deployment• Future proofs your technology investment
– Supports future IP and or cloud computing direction
Bridging Enterprise InfrastructureGoogle Apps and SaaS Services
UC Functionality With Legacy InfrastructureIntelligent Migration to a New Era of Communication
Stage 1Closed Systems &
Networks
Stage 1Closed Systems &
Networks
Stage 2UC Application Layer-
Links systems
Stage 2UC Application Layer-
Links systems
Stage 3Infrastructure
Migration
Stage 3Infrastructure
Migration
Value of Unified Communications…The Brightest Idea!
• Major Cost Savings in UC services vs. Investment in each technology
– Voice mail server– IVR server– Fax server– Speech-enabled Automated Attendant – CTI server– Presence server– Unified Messaging– SMS/Text Messaging server & services– Mass Broadcast Alert server and services– Mobile server– Meet-Me Conference
Unified Communications
Access more Product information by logging on to:http://www.esnatech.com/dealer_area/index.aspCONTACT CUSTOMER SERVICE FOR YOUR CREDENTIALS
http://www.slideshare.net/davide.petramala
For our online Demos, access our Demo Centre at:http://www.youtube.com/ucommunicate/
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• http://unified-comm.blogspot.com/
• http://ucsupport.blogspot.com/
• www.youtube.ca/ucommunicate
• www.youtube.ca/esnatechUC