Epicor delivers an entirely new approach to business software. We inspire businesses by offering choices and unprecedented flexibility. Epicor solutions free our customers from focusing on

technology to focusing on what they do—their core, revenue-generating activities.

From point of product origin to point of purchase, Epicor affords a single point of accountability that inspires the individuals—manufacturers, distributors, retailers,

and service providers—who comprise the connected stream of inspiration that is innovating business today.

With an enduring focus on the markets we serve, we inspire industries. No one else has the same industry emphasis, open access, or customer intimacy. Our customers know that Epicor solutions

open vistas of possibility not previously imagined.

More than 20,000 customers in more than 150 countries rely on Epicor to help them meet business challenges today, and empower them for even greater success tomorrow.

With solutions available in more than 30 languages, Epicor can reinvent your organization, whether you conduct business locally, regionally, or internationally.

Designed for the unique needs of the manufacturing, distribution, retail and service industries, Epicor provides end-to-end solutions coupled with the technology expertise you need to increase

operational efficiency and drive competitive advantage. With more than 40 years of experience in delivering innovative, award-winning solutions to our customers, Epicor is a visionary and

stable partner you can rely on now and in the future.

By delivering a complete range of business software solutions along with a single point of accountability, our customers can achieve operational excellence and sustained market leadership.

that Inspires

• Commitmenttodeliveringindustry-specificsoftwareandinnovativetechnologies

• Globalinfrastructureandexperiencedesignedtosupportemergingbusinessesaseffortlessly as international enterprises

• Dedicationtodeliveringexceptionalcustomerserviceandsatisfaction

• Strength,vision,andviabilitytobealong-termbusinesspartner

• Motivationtoplaceourcustomersatthecenterofeverythingwedo

Realizing Success Through:

Epicor – Innovation

As a technology innovator, Epicor is a leader in the adoption and delivery of Web

services as well as the development of model-driven, service-oriented architectures. These

technologies are robust enough for a Global 1000 corporation, yet practical enough for

the stand-alone enterprise. Our advanced solutions inspire and enable your company’s

growth, and provide the agility to match your changing business environment.

Epicor has a long, successful history of innovation and leading-edge technology adoption,

particularly through our partnership with Microsoft® as an elite Global Alliance Partner

and a Gold Certified Partner. Epicor has a close working relationship with Microsoft,

enabling us to be one of the first enterprise providers to deliver solutions leveraging

Microsoft SQL Server®, Office Business Applications, XML, and .NET technologies. Our

expertise leveraging the Microsoft .NET Framework and Web services allows us to offer

complete solutions that can be implemented on-premise, hosted, or in the cloud. Then,

as business conditions dictate, the solution can evolve as well—scaling to meet the

opportunities of growth, entering new markets, increased competition—and adapting to

maximize efficiency and profits.

When you invest in an Epicor solution, you invest in

a highly proven, flexible, and progressive technology

platform that scales to meet your aspirations.

for BusinessInnovating Technology

When you implement an Epicor solution, you’ve made an excellent investment—for the short and long term.

Designed to stimulate performance and deliver prompt operational excellence across your enterprise, our

products deliver the unmatched scalability and flexibility to handle the rigors of a globally distributed value chain.

Epicor solutions are focused on minimizing the cost and complexity of implementation, integration, and support

by allowing your employees to focus on business processes and best practices rather than technology. By

delivering business applications that can be implemented and managed as services—easily deployed anywhere,

on any device—we can provoke the low total cost of ownership (TCO) and rapid return on investment (ROI) that

translate into an improved top and bottom line, and, ultimately, to market inspiration.

Market leaders are driven by industry focus, disciplined innovation,

improved efficiency, and reduced complexity. Relying on a business system

created by bolting together products from a variety of vendors after the

fact is hardly an efficient way to reduce complexity—in fact, it creates it.

What inspires companies to become market leaders?

Motivating Market Leaders

With Epicor, you can inspire the efficiency of your IT resources

through partnership with a world-class, full-suite solution provider

that can support you worldwide. Our end-to-end, industry-specific

applications and strong domain expertise provide you with a

complete solution for your business and industry.

Today’s manufacturers must identify, consider, and respondto a new set of challenges and variables almost every day. Some are

due to the extended enterprise and globalization of manufacturing,

while other challenges are the result of internal inefficiencies

that affect dimensions such as cost, quality, or response time.

The need to blend business processes with those of customers,

suppliers, other plants, warehouses, and distribution channels make

manufacturing today even more complex.

Epicor provides enterprise resource planning (ERP) software

solutions to maximize efficiencies within the four walls of each

manufacturing plant, while providing innovative technology to

inspire efficiency across the globally extended enterprise. The

comprehensive Epicor solution portfolio enables manufacturers to

plan, schedule, execute, and monitor the entire business—from raw

materials to final product, to pick, pack, and ship. With a full range

of functionality, Epicor provides manufacturers with flexibility and

agility, and inspires a competitive edge.

“The users adapt really

quickly. You don’t have

to spend a 10-to-1 ratio

of integration costs to

software costs to get it

running effectively. It just

goes in easy and it runs

very reliably.”

—Randy Benz, CIO, Energizer Holdings, Inc.

Inspired

Inspire ProductionManufacturers

Business Challenge

Needed a localized enterprise

resource planning solution

across its global operations in

50 countries and distribution

in more than 160 countries

Solution

Comprehensive enterprise suite

that rolls up to the company’s

Tier-1 solution at the corporate

level and streamlines business

processes across global

operations

Business Benefits

•Easeofuse

•Reliableandusersadaptquickly

•FractionofthecostofaTier-1solution

Industry

Global manufacturer

and distributor

Headquarters

St. Louis, Missouri

Employees

16,000

Energizer Holdings, Inc.

Business Challenge

Identify areas for improvement

and redesign processes to

add value for customers of a

premier industrial supplier in the

Northwest

Solution

Epicor Distribution

Business Benefits

•Saved1,400manhoursayearbyleaning

out the order expediting process

•Yieldedpositiveemployeefeedback

•Grewannualrevenuesto$50million

Industry

Industrial

Headquarters

Tacoma, Washington

Stellar Industrial Supply

Inspired

Distributors

Today, customers demand more product options,

heightened quality and shortened lead times, so driving business

performance that maximizes profit is even more challenging.

Delivering on these expectations with flawless execution and

minimal business interruption takes inspiration, and leads to

success for the entire value chain.

Epicor delivers end-to-end solutions with the right tools to

efficiently forecast, assemble, and deliver the goods that

customers want, when they want them. With solutions

conceived specifically for distributors, Epicor offers a full range

of purchasing and inventory management, sales and order

management, and warehousing capabilities. Epicor distribution

solutions are complemented by a full suite of enterprise

capabilities to drive efficiency and spur growth.

“No one outpaces

Epicor. They have

the leading offering

in the industrial

distribution space,

and working with

them has definitely

made our business

more successful. Any

company will benefit

from their industry

knowledge base.”

—John Wiborg, President, Stellar Industrial Supply

Inspired

Inspire the Supply ChainDistributors

Business Challenge

Maintain its leadership position as

largest retailer-owned hardware

cooperative in the industry

supporting individual stores with a

fully integrated technology solution

Solution

Epicor Eagle point of

sale (POS) named as

only recommended

solution for Ace

Hardware retailers

Business Benefits

•Leverage decades of Epicor industry

experience and expertise

•Extensivefunctionality,flexibilityand

integration capabilities

•Retailersgaintoolsneededtoexcelat

mission critical business processes

•Streamlinedmanagementofinventory,

orders and customer loyalty programs

Industry

Retail Hardware and

Home Improvement

Headquarters

Oak Brook, Illinois

Ace Hardware Corporation

Retailers

In today’s challenging retail environment,

customers have more choices and purchasing power than ever before.

Epicor inspires customer loyalty by helping retailers offer the right

merchandise and superb service—all while driving profits. To meet the

demands of this increasingly sophisticated market, retailers are seeking

advanced retail software and point of sale (POS) systems designed

to persuade educated shoppers and increase revenue. Whether your

business focuses on retail distribution or retail services, Epicor can help

you overcome the challenges of managing multiple sales channels,

obtaining the right merchandise assortments, and integrating

enterprise systems, all while driving growth.

Thousands of the world’s leading retailers use award-winning Epicor

retail software to become more profitable and competitive. Inspired

by the complex and shifting demands of the B2C environment,

we’ve created retail solutions that give you the agility to meet the

evolving merchandise and service expectations of today’s connected,

cross-channel shoppers. Epicor designs comprehensive retail software

solutions for regional chains and multichannel global brands,

allowing you to deliver outstanding retail experiences that inspire

customer loyalty.

“We look forward

to continuing our

relationship with Epicor

the next three years

to enhance Ace store

operations by further

simplifying processes

in the store, and

tightening integration

between the Epicor

store system and Ace

business systems.”

—Mike Elmore, CIO,Ace Hardware Corporation

Inspired

Inspire CustomersRetailers

In a fast-paced world in which quality,

responsiveness, accuracy, and loyalty can mean the difference

between inspiration and discouragement, the opportunities and

challenges for service sector companies have never been greater.

Epicor provides a comprehensive global solution that enables

service and hospitality organizations to manage and streamline

virtually every aspect of operations. Highly flexible, Epicor solutions

deliver the necessary tools for refining processes, increasing

profitability, and prompting growth against the backdrop of

heightened customer expectations and increased legislative

requirements that define the market today.

With innovative solutions available for specific service and

hospitality industries—including hotels and casinos, senior living,

financial services, professional services, non-profits, government,

and education—Epicor has engineered the foundation to inspire

profitability and drive compliance within service organizations.

With bid management, project accounting, engagement delivery,

resource management, and time and expense, Epicor offers a

complete view of project and resource utilization, and the tools

to streamline all aspects of a service enterprise. Epicor provides

a complete software solution for connecting people,

processes, and applications for an agile business.

“By implementing

worldwide the processes

and technologies that

have been successful in

the U.S., we aim to more

broadly aggregate our

spend, further reduce

our purchasing costs, and

make the process easy for

our end users.”

—Suzanne Puccino, Vice President and Director of Corporate Services,

Parsons Brinckerhoff

Inspired

Inspire Opportunity

ServiceProviders

Business Challenge

Decentralized purchasing

systems created inefficiencies

and absorbed excessive

financial and human resources

Solution

Automated purchasing

management solution that

helps aggregate spend and

reduce purchasing costs

Business Benefits

•Aggregatedspendingenablesbettercontractnegotiation

•Streamlinedprocessesthroughautomatedworkflow

and approvals

•Abilitytomanageapurchasingsolutionusedacrossmultiple

locations without the need for on-site administration

•Year-over-yearsavingsof40%onaveragethroughbetter

contract negotiation

•24%savingsonsoftwareandequipmentcomparedto

retail pricing

•Spendonprintedmaterialsreducedto$51,000from$150,000

Industry

Engineering/Construction Management

Headquarters

NewYork,NewYork

Employees

14,000

Parsons Brinckerhoff

“The Epicor Support Team continues to

be a critical partner in our successful

implementation of Epicor ERP solutions…Their

response times are quick, and our issues are

typically resolved in the first call.”—Terry McSweeney, Director of Information Services, Colt Defense LLC

Headquartered in California, Epicor spans the globe, with more than 4,000

dedicated professionals in offices across the Americas, Europe, Africa,

Asia, and Australia. With a unified global infrastructure operating 24x7,

our award-winning service and support organization supports more than

20,000 customers in more than 150 countries. Epicor has major support

centers in each of our key operating regions. Together with software

development centers located in each region, Epicor ensures that you are

consistently inspired by the highest quality products and service.

forGlobal Success

Epicor Solutions

Epicor Consulting provides a variety of services around implementation, training, process

improvement, and software customization. Our consulting organization employs over 800 highly

skilled and tenured consultants who have unmatched experience in delivering industry solutions that

span manufacturing, distribution, retail, and service organizations worldwide. Our teams offer local

know-how coupled with a global outlook to ensure tangible results for our customers anywhere in

the world—always with a focus on profitable growth and long-term business success.

ConsultingInspires Knowledge

For software to deliver value, end users must be inspired to develop the skills and knowledge to use

the solution efficiently. End-user adoption is critical to a successful software implementation and

its ongoing use. This is only possible with effective education and training. Our extensive library of

training courses, educational materials, and user resources provide customers an excellent platform

to develop a custom training program. The array of resources enable customers to choose the best

options to meet their needs and tailor programs to their individual user preferences.

EducationInspires Adoption

Our customers depend not only on our software, but also on our experience in supporting those

solutions with industry-specific expertise. Epicor stands behind all of our products with an award-

winning support organization, capable of serving our global customer base. Epicor Support is a

worldwide operation with support centers located in the Americas, Europe, and the Asia Pacific

region. We motivate our customers with the best possible technical and application support available

today through personnel who are experts in the technology and industry. We offer advanced

support tools and technology to inspire customers to focus on how their organizations run,

not what software is running.

SupportInspires Confidence

Epicor understands that in order for our customers to grow, they need the freedom to concentrate

on their core business and strategy. Outsourcing the day-to-day management of systems or

operations has become a viable option for companies of all sizes to reduce costs, improve

operations, and, most importantly, free up valuable time and resources to concentrate on strategic

needs and initiatives. To this end, Epicor Outsourcing provides a set of services that leverage our core

competencies, including application management, managed hosting, and helpdesk outsourcing.

These services provide our customers with access to knowledgeable experts, specialized resources,

and world-class facilities.

OutsourcingInspires Freedom

“Our Epicor support team is a critical part of our

success. They are very knowledgeable, professional,

and timely in dealing with any issues that arise.

They have built a strong working relationship with

our user community.”—Lisa Hodska, Director of IT, TOMRA North America Inc.

Latin America and Caribbean

Blvd. Antonio L. Rodriguez #1882 Int. 104

Plaza Central, Col. Santa Maria

Monterrey, Nuevo Leon, CP 64650

Mexico

Phone: +52.81.1551.7100

Fax: +52.81.1551.7117

Australia and New Zealand

Level 34

101 Miller Street

North Sydney NSW 2060

Australia

Phone: +61.2.9927.6200

Fax: +61.2.9927.6298

Asia

238A Thomson Road #23-06

Novena Square Tower A

Singapore 307684

Singapore

Phone: +65.6333.8121

Fax: +65.6333.8131

Europe, Middle East and Africa

No. 1 The Arena

Downshire Way

Bracknell, Berkshire RG12 1PU

United Kingdom

Phone: +44.1344.468468

Fax: +44.1344.468010

Worldwide Headquarters

San Francisco Bay Area

4120 Dublin Boulevard, Suite 300

Dublin, CA 94568 USA

Toll Free: +1.888.448.2636

Direct: +1.925.361.9900

Fax: +1.925.361.9999

The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, September, 2012. As each user of Epicor software is likely to be unique in their requirements in the use of such software and their business processes, users of this document are always advised to discuss the content of this document with their Epicor account manager. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and certain other countries. All other trademarks mentioned are the property of their respective owners. Copyright © 2012 Epicor Software Corporation. All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of Epicor Software Corporation.

+1.800.999.6995 info@epicor.com www.epicor.com

Contact us for more information on Epicor Products and Services

About EpicorEpicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.