brochure hp managed services and solutions for healthcare

Brochure

HP Managed Services and Solutions for Healthcare

Table of contents

4 Healthcare: the paradigm shift

5 Checkup: what HP Managed Print Services and Solutions can offer you

6 Optimize your infrastructure

7 Manage your environment

8 Improve your workflow

9 HP devices: compatible with leading healthcare information system providers

10 Advance compliance and mobility with HP Access Control Printing Solution

11 Secure prescriptions with HP Prescription Printing Security Solution

12 Print color patient identification wristbands with HP printers and MFPs

13 HP Output Management Solutions for Healthcare Providers

14 Increase accuracy with HP Distributed Workflow Solutions for Healthcare

15 Digitize and distribute healthcare documents with HP Capture and Route

Solution

16 Improve outcomes with HP Patient Communications Solution

17 Print from mobile devices with HP JetAdvantage Mobile Printing Solutions

for Healthcare Providers

18 HP Business Printing Solutions

19 Print Faster. Work Smarter. HP OfficeJet Pro Printers.

21 St. Joseph’s Healthcare System case study

22 Houston Healthcare case study

23 Why HP?

23 Get started

Brochure | HP Managed Services and Solutions for Healthcare

4

Healthcare: the paradigm shift

Today’s healthcare industry is on the brink of a major shift: the opportunity to move from caring for sick patients on a case-by-case basis to providing holistic, proactive, and personalized long-term, accountable health management. Such a dramatic change requires overcoming a number of challenges: the need to alter workflow processes, adapt to new workplace cultures, define processes for handling reimbursements, and manage organizational change. In addition—and perhaps the most technically daunting challenge of the evolving healthcare model—it requires an end-to-end digital health framework that enables clients to coordinate care across the extended healthcare ecosystem.

To help the industry realize the goal of delivering collaborative care, HP has developed innovative solutions that give healthcare providers around the world the opportunity to achieve process efficiencies, tangible cost savings, and improved patient outcomes.

Of course, it is your clinical teams—the doctors and nurses—who really determine the quality of patient outcomes. But like other professionals, their success depends partly upon having the right information where and when they need it. And that is where HP can help.

HP offers a wide range of services and solutions specifically designed for healthcare providers. These can help you get the most of your printing and copying infrastructure, manage your environment, and digitize and streamline document-intensive processes to increase productivity. By helping you to improve workflows in areas such as admissions, at the nursing station, and in the medical records department, we can help you improve outcomes where it counts most: in delivering quality care.

People expect more from healthcare providers than of any other type of public institution. As understandable as this is, it places hospitals under tremendous pressure. How can you meet your targets in a real world of budget constraints and staff shortages?


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Checkup: what HP Managed Print Services and Solutions can offer you

In an ongoing quest to maximize your hospital administration’s productivity and drive down costs, you might be surprised by the savings and greater competitive advantage you can achieve with a fully optimized and well-managed printing and imaging environment. In fact, studies have shown that managing your fleet holistically can save you upwards of 30% on your printing costs.1 And the savings increase exponentially when the scope of work includes automating your paper-intensive workflows. This is what HP Managed Print Services (MPS) is all about, and why HP has been recognized as a leader in the field by the industry’s most respected analysts. So, whether you’re interested in improving patient outcomes, increasing productivity while lowering overall costs, or freeing up capital to drive innovation, there’s proven value in outsourcing the management of all or part of your print environment to an established partner: HP.

Optimize infrastructureBy consolidating many functions, such as faxing, printing, scanning, and copying into cost-efficient multifunction printers (MFPs), and making sure you have the right mix of devices placed on the network where they are most needed, you can reduce human error, cut costs, increase user productivity, and increase your return on investment (ROI).

Manage environmentWorking with HP, often as part of an HP MPS contract, the day-to-day running of your print infrastructure can be continually fine-tuned to help reduce cost and maintain high levels of productivity. HP security and pull printing solutions can help you reduce risk and aid with compliance mandates.

Improve workflowThrough the deployment of HP workflow solutions and intelligent HP devices, our consultants can help you automate paper-intensive workflows. This doesn’t just help reduce costs, it also reduces administrative burdens and, most importantly, improves patient outcomes.

HP works with each client to produce a tailored package that best matches your goals and needs.

HP offers a wide range of imaging and printing solutions and services for healthcare providers.


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Optimize your infrastructure

In many healthcare organizations, the printing environment consists of an assortment of devices of different ages and from different vendors: some old and overworked, others state-of-the-art but, if they are not optimally placed on the network, underutilized.

When you work with HP, our consultants use HP tools to gather details of the printers on your network and produce detailed reports on users’ print behavior and the way in which your print, fax, copy, and scan infrastructure is used. With this information, they can design an environment that ensures you have the right mix of devices to meet the needs of your users and that these devices are placed exactly where they are needed and will be most useful.

By making sure you have the right mix of devices and consolidating print, fax, copy, and scan functions into cost-efficient multifunction devices, you can not only improve clinical and back-office productivity, but also help significantly reduce costs, too.

HP Flow MFPs consolidate fax machines, printers, copiers, and desktop scanners into one device that includes HP high speed and reliable scanning technology:

• HP EveryPage—ultrasonic multi-page detection to ensure every page is scanned.

• Single-page duplex scanning.

• Keyboard for manual indexing.

• OCR for creating searchable PDFs.

• Scan to SharePoint®, email, fax, and network folder.

HP has one of the broadest device portfolios on the market: from single-function and multifunction HP LaserJet, PageWide, and OfficeJet Pro printers that fit on a desktop to department class devices. No matter what your requirements, you can be confident that HP has the mix of devices to match.

With the right mix of devices, you can balance cost and productivity.


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With HP remote print management tools, you can easily support and maintain your printer, scanner, and copier fleet at optimum efficiency for your “always on” infrastructure.

Manage your environment

After optimization, the next step is to ensure that your infrastructure stays in peak condition. There are a number of ways HP can help you achieve this goal.

Increasingly, many healthcare organizations are choosing to outsource some or all of their day-to-day imaging and printing management under an HP MPS contract. This is a flexible contract that can be tailored to your organization’s needs. By outsourcing some or all of your print and copy provision to HP, you free your own support staff to concentrate on other tasks, such as Electronic Medical Records (EMR) and/or computerized physician order entry (CPOE) implementation, and you can reduce ongoing imaging and printing costs.

Alternatively, your IT support department may choose to implement market-leading HP remote print management tools. These provide the tools you need to support and maintain your imaging and printing fleet centrally at optimum efficiency.

HP Web JetadminHP Web Jetadmin is a market-leading remote print management program. It can integrate closely with Microsoft® Active Directory and allows IT support staff to remotely maintain and troubleshoot your entire fleet, simplifying and reducing the cost of day-to-day management. And it is free to download. Learn more: hp.com/go/webjetadmin

HP Universal Print DriverThe HP Universal Print Driver (UPD) is a single driver that supports all HP business printers and multifunction devices. It offers a range of features comparable to those of the device’s own driver, while reducing the cost of driver certification and simplifying the printing experience of mobile users. Download the free HP UPD today. Learn more: hp.com/go/upd

HP security solutionsCompliance and patient data confidentiality are key concerns for healthcare organizations. Using HP Access Control pull printing solutions, documents are printed when an authorized user identifies themselves at the printer, using a PIN, swipe card, or other means. So documents aren’t left lying at the printer for anyone to read.Other security options include the encryption of data as it travels across the network and the use of secure, encrypted hard disks in your HP MFPs. Sensitive documents, such as prescriptions, can be protected with the HP Prescription Printing Security Solution, which includes printed security features that guard against unauthorized copying and alteration.

The HP JetAdvantage Security Manager can also help increase security, strengthen compliance, and reduce risk across your imaging and printing fleet. HP Security Manager uses a policy-based approach to secure devices, enabling print administrators and security officers to streamline the process of deploying and monitoring devices by applying a single security policy across the fleet. Discover how HP Security Manager can become an integral part of your hospital’s overall IT security strategy. Learn more: hp.com/go/securitymanager


http://hp.com/go/webjetadmin

http://hp.com/go/upd

http://hp.com/go/securitymanager

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With HP workflow solutions, you can automate many paper-intensive workflows.

Improve your workflow

The smooth running of any healthcare organization relies on the seamless flow of critical information, automatically routed to where it needs to be at any given point. With documents arriving at healthcare providers from many different sources, sometimes in digital form, sometimes on paper, information management can be a labor- and paper-intensive job.

With HP workflow solutions, you can automate these paper-intensive workflows. This can mean lower costs, a reduced administrative burden, and less scope for human error. And because of close collaboration with leading healthcare application providers, you can be certain HP workflow solutions integrate seamlessly with clinical healthcare systems.

A good example of how this can work is in the Admissions and Medical Records departments. Using HP MFPs, you can scan documents, such as prescriptions and test results, straight to a patient’s medical record at the touch of a button.

You can even print patient details and barcodes directly onto patient wristbands, further facilitating the correct and timely flow of information.

But it is not always about hardware and software. HP consulting and integration services teams can analyze how you run your unit and recommend technology to improve efficiency and reduce manual steps in the process.

Admissions/clinical workflowsHP Distributed Workflow Solutions for Healthcare: Easily scan patient records at the point of origin, reducing costly re-creation of lost documents. This also helps to speed the delivery of the right information to the right place at the right time in the right format—improving the value of physicians’ decision-making tools at the point of care.

Regulatory complianceHP Access Control Printing Solution: Help meet patient privacy regulations by controlling and managing access/output to MFPs and printers with authentication and authorization, plus an audit log of who is faxing, scanning, copying, and printing protected patient health information.

Personalized patient communicationsHP Patient Communications Solution: Create customized patient communications, explanation of benefit statements, personalized wellness education brochures, physician transition reports, and other high-quality color marketing materials with customer communications management software.

Pharmacy prescriptionsHP Prescription Printing Security Solution: Save costs, improve efficiencies, and help meet prescription security regulations.

Mobile printingHP JetAdvantage Mobile Printing Solutions for Healthcare Providers: Print wherever healthcare takes you right from your smartphone or tablet PC, and improve the productivity of mobile care providers, as well as patient experience.2

Healthcare enterprise work lowHP forms automation, LAN fax, and virtual print center: Convert all pre-printed paper forms to digital format, access them through a Web portal, add variable patient data, and print on demand with standardized health system branding and messaging—all at the touch of a button. Meet government compliance regulations and save costs with a fax server solution.


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HP works closely with clinical software experts to make sure that its printers, scanners, and MFPs meet the requirements set by the healthcare application vendors.

HP devices: compatible with leading healthcare information system providers

Managing complexity in large healthcare organizations is already a demanding task: it doesn’t need to be any more challenging. That is why HP works closely with clinical software experts to ensure that its comprehensive range of printers, scanners, and MFPs meet the requirements set by the healthcare Independent Software Vendors (ISVs).

In particular, HP works closely with the Cerner Corporation to make sure that our printers and MFPs are tested and certified to integrate seamlessly with Cerner applications. A testament to this close partnership is the fact that Cerner provides HP Access Control and HP Prescription Printing Security Solutions to their customers. As well as working closely with Cerner, HP also has close working relationships with other key EMR vendors such as EPIC, McKesson, Allscripts, Meditech, and others.

It is relationships such as these that have helped HP and its partners develop secure, easy-to-deploy solutions for electronic health records. This has made it easy to capture documents, such as identification cards, patient data, and procedural consent forms, allowing them to be easily and quickly accessed by key departments and electronic patient record systems.

Furthermore, because of close collaborations with leading healthcare software providers, HP machines are also built with future Health Information Systems (HIS) and clinical software applications in mind, thus minimizing the need for you to upgrade your hardware. This, of course, represents another significant savings for you.

Optimize printing workflows

Account for print use

Create print rules

Authenticate users Increase device security

Enable pull printing

Manage printers

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Enhance the security of networked printers by easily authenticating devices and users.

Advance compliance and mobility with HP Access Control Printing Solution

Uncontrolled print environments in a hospital setting can present a serious risk to patient privacy, profit, and institutional security —and even profitability. You must protect sensitive information, secure devices, and improve 24x7 device availability in critical clinical environments to provide the care patients need and expect. To gain better control, you need to implement plans that meet industry regulations while increasing productivity, lowering costs, and providing more flexible scanning and printing solutions for staff and clinicians.

HP Access Control Printing Solutions can enhance security, help providers meet privacy and compliance regulations, lower the cost of printing, reduce overhead costs, and improve overall productivity. HP Access Control is a suite of printing solution modules that deliver print authentication, auditing, authorization, accounting, and secure pull printing capabilities that are scalable across the healthcare organization.

HP Access Control is designed to be modular, and to integrate easily within your existing environment, enabling you to choose the specific solutions that are right for you.

Secure authenticationProtect your networked imaging and printing devices with robust authentication features that integrate with existing network credentials, including LDAP and Active Directory. Increase document security by requiring simple user authentication prior to printing, copying, emailing, or scanning at the device.

HP Proximity Card ReadersProvide users with a single authentication solution that supports a wide variety of the proximity card protocols.

Secure pull printingEnable users to print to the network, and then retrieve jobs to any solution-enabled device. Pull printing virtually eliminates unclaimed documents, and increases the efficiency of mobile workers by allowing them to access documents from almost anywhere across the healthcare ecosystem.


HP Access Control ProfessionalThe full suite of solutions that includes print authentication, auditing, authorization, accounting, and secure pull printing.

Select a designated printer with a print queue configured for security printing.

HP Prescription Printing Security Solution:

• Receives the print file.

• Inserts selected security features into the print file.

• Routes job to designated laser printer.

Output reformatted document with secure features on designated laser printer.

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Help secure your prescriptions with an easy-to-deploy solution.

Secure prescriptions with HP Prescription Printing Security Solution

Prescription fraud is costly on many fronts. Unfortunately, the solutions designed to prevent this fraud can be costly too. Many providers use pre-printed security pads or dedicated printers and pre-printed security paper. But these can be expensive and create cumbersome workflows. A less expensive, more practical solution is needed to secure prescriptions.

What if you could…• Realize a quick return on investment with an easy-to-deploy plain-paper solution?

• Eliminate the expense and hassle of purchasing, tracking, and taking inventory of pre-printed paper?

• Simplify workflows by printing prescriptions, referrals, and condition information on the same printer?

• Reduce the number of calls between pharmacy and care provider caused by illegible handwriting?

HP Prescription Printing Security SolutionThe HP Prescription Printing Security Solution offers a practical, cost-conscious alternative to pre-printed solutions. Powered by reliable HP business printers, it’s easy to deploy, intuitive to use, and can offer a rapid return on your investment. Of course, government compliance for tamper-resistant prescriptions is critical. HP Prescription Printing Security Solution has features that map to compliance requirements:

• Printed copy-void pantograph: A special pattern is printed in the background of the prescription. When photocopied, this pattern is clearly visible and reveals the word “COPY” repeated many times.

• Customizable micro-print font: A custom message printed on the prescription border in a 0.6 font. When copied, this becomes unreadable; something that can be authenticated with a simple 5x loupe.

• Variable print: Visible with the naked eye, this displays user-selected information (such as patient name, drug, and dosage) in repeating diagonal patterns across the prescription.

• Security features description: The anti-counterfeiting feature serves as a warning box printed on the prescription that describes the security features that should be present on a valid original.

• EMR system-generated features: Any special characters designed to help prevent erasure or modification are printed on the front of the prescription as well as in the variable print feature.

On-demand prescription printing with the HP Prescription Printing Security Solution


Pre-arrival Process admissions + compile admissions packet Admit

Schedule in-house services and orders, assign bed.

Open patient record in EMR.

Securely scan hardcopy data to workflow via MFP. eSignatures are applied to e-forms. Print color laser wristband and patient admissions packet in the same step using the same MFP.

Deliver treatment.

Archive MR electronically.

Pull record from MR storage.

Collect external diagnostic documentation.

The HP Patient Identification Printing Solution supports patient safety and accurate delivery of services

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Leverage your investment in HP technology, improve quality, and consolidate device footprint with the range of HP devices approved for LaserBand® patient ID wristbands and labels.

Print color patient identification wristbands with HP printers and MFPs

Patient safety is one of the major issues facing any healthcare organization. Handwritten, addressographed or label-applied wristbands have proven to be ineffective in this regard. Patients every year have been given the wrong medical care because of confusion over wristbands—often due to illegible or damaged handwriting.

Over the last few years, printed wristbands with patient data have been made mandatory to phase out handwritten wristbands in many countries.

HP is an approved laser and multifunction printer manufacturer that has a range of devices for LaserBand laser-printed patient identification wristbands. These wristbands are highly effective in combating the problem of inaccurate data. As they are self-laminating, the information on the band is protected against fluids, scratching, or other physical damage.

And by helping to ensure legible patient data, hospitals can always provide the right care to the patient and avoid adverse events. This will also help speed up your admission processes as the wristband can be seamlessly generated straight out of the HIS and collated directly into the admission package for that patient with a one-step process.

Because LaserBand wristbands print on standard HP devices, you can use many of the existing HP LaserJet, PageWide, or OfficeJet Pro printers or MFPs you have to print wristbands as well as all of your other printed documents.

Reading a barcode wristband using a portable barcode scanner, clinical staff can instantly access a wealth of patient information, including photographs, standard medical records, allergy warnings, and so on. This can greatly reduce the scope for error, helping to improve patient safety and clinical outcomes.


Software captures documents from any application and converts the data to printer-ready format.

Administrators detect hardware or network-related printing errors from an intuitive web interface.

Full-featured print audit and tracking functions are available to aid in compliance and cost reduction.

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Assured records delivery and scalable output management for your HP device fleet.

HP Output Management Solutions for Healthcare Providers

The cost of printing failures in healthcareWhile analysts agree that a small portion of organizational revenue is spent on document output, more than ten times that can be spent on clinical and back office interruptions that result from information delivery failures. When it comes to managing your critical patient records, the stakes couldn’t be higher. With HP Output Management Solutions, you can consolidate print servers, centralize print queue management, and reduce IT printer support staff to lower costs while protecting critical patient data.

Solution at a glanceHP Output Management Solution software provides a scalable, full-featured environment for managing all of your patient records and back-office documents. Acting as a central point of document control, the software captures documents from any application, converts the data to a printer-ready format, and reliably delivers it to the target device or destination.

Administrators can quickly detect and address hardware or network-related printing errors from an intuitive web interface. Full-featured print audit and tracking functions are available to aid in compliance and cost reduction efforts.

The HP Output Management Solution lets end-users view critical healthcare content via mobile devices and/or release sensitive documents to departmental MFPs for secure printing. Our solution helps customers get maximum value from their HP output devices and prevents costly business disruptions in order to save you money.

Enhance printing output for EMR/HIS applicationsOur solution provides features that lower the cost of managing clinical and business content.

• Assured document delivery: Integrates with healthcare applications to verify document status for better, faster patient care with fewer help desk calls.

• Electronic forms support: Tightly integrates with electronic forms solutions to eliminate the need for costly pre-printed forms and tamper-proof paper.

• Simple configuration: Browser-based printer configuration streamlines system administration.

• Multi-application support: Consolidates output from healthcare applications, Windows® servers, and other systems for a cost-effective, central point of control.

Customer benefits• Improved patient care: Fewer printing problems occur, which means faster delivery of critical

healthcare documents.

• Better regulatory compliance: Secure document delivery features help with HIPAA and Meaningful Use requirements.

• Lower costs: Fewer printing problems means fewer costly help desk calls; electronic document delivery features help reduce total pages printed.

• Improved downtime reporting: Gives clinicians access to medication administration reports and other critical reports during planned or unplanned downtime events.

HP Output Management Solutions help manage patient records and back-office documents

Patient transfers documents and signs

consent forms, including: physician’s

notes, referrals, insurance, and I.D. cards.

Admission workflow is automated:

• Admission packet and wristbands are printed.

• Admission folder/electronic medical record is updated, forms accessed, and metadata populated.

Patient documents and forms are captured

and routed.

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Governments around the world are recognizing the importance of electronic health records as a means to reduce healthcare costs and improve patient care.

Increase accuracy with HP Distributed Workflow Solutions for Healthcare

The HP Distributed Workflow Solutions for Healthcare are Enterprise Content Management (ECM) solutions that streamline and automate paper-based document processes. HP MFPs capture and transform paper documents into digital images that are routed to a secure and centrally-managed repository.

Software intelligently automates and optimizes the flow of the documents between people, applications, and devices. It works with virtually any clinical EMR or business workflow application, as well as familiar software such as PeopleSoft, Lawson, Microsoft Office and SharePoint platforms. HP and HP partners like Hyland Software make it easy to improve business processes:

• Intuitively index and route documents directly from MFP touchscreens.

• Integrate with any line of business application without custom coding.

• Easily create sophisticated workflows from preconfigured rules and actions.

• Achieve results quickly, one department at a time, without losing sight of organizational objectives.

The Medical Record Release of Information module helps ensure that an organization’s record set is complete and controlled. It aids in securing patient information, providing a central document repository for all electronic medical records, including data from other patient information systems. Disclosures are captured in one secure system, identifying any information released, by whom, to whom, and on whose authority.

The HP solutions also benefit the Health Information Management (HIM) department by eliminating the need for an analyst to manually collect documents such as radiology reports, lab reports, and operative reports from a variety of different systems. With the HP Distributed Workflow Solutions for Healthcare, these documents are automatically collected in a single location. Authorized personnel can easily review them, and updates can be sent to the chart completion module within the HIS to track and report on medical record completion status.

With HP Distributed Workflow Solutions for Healthcare, you can cut operating costs, save time, and significantly cut clinical turnaround times.

HP Distributed Workflow Solutions for Healthcare


Desktop-initiated captureUser creates a scan reservation or routing sheet at their PC.

HP Capture and Route

Email

Fax

Personal folder

Network folder

Incoming fax

User authenticates with personalized button or uses routing sheet.

Device-initiated captureUser authenticates and uses a pre-set distribution button or performs an ad-hoc scan.

SharePoint server

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Save time—route healthcare documents with a touch of a button.

Digitize and distribute healthcare documents with HP Capture and Route Solution

The HP Capture and Route Solution is a cost-effective way to digitize and distribute your healthcare documents faster than ever before. Using your existing fleet of multi-vendor MFPs, scanners, or digital senders, you can easily convert paper documents into a variety of digital formats quickly, and route the information in a variety of ways with the touch of a button. Reduce costs associated with capturing and distributing paper healthcare documents and create a more efficient environment. HP Capture and Route is a server-based solution that simplifies routing and filing of documents.

Distribute information easily and efficiently Minimize time spent standing at your MFP or scanner to scan, fax, or email documents. With HP Capture and Route, you can create routing sheets or customized distribution lists that are ready for you to use at your scan device when you need them—all from your desktop. Once documents are ready to be distributed, simply press a button at your MFP or scanning device, and information is captured and automatically routed based on your individual instructions. HP Capture and Route works with any networked scanning device, making it convenient to convert paper documents into a variety of editable and searchable digital formats. In addition, you can quickly scan documents directly to a network folder or to Microsoft SharePoint, reducing email server traffic and document management time.

Cut overall costs with a scalable solutionLower your expenses by eliminating dedicated fax machines and analog fax lines using HP Capture and Route’s Fax over IP capabilities. Even more, you can reduce the stacks of incoming faxes piling up in paper trays. Plus, ease printing and shipping costs by capturing information in digital form. Highly scalable, the solution can be implemented in one department with the ability to expand across your healthcare organization as needed. Additionally, it can support 5 to 30,000 device licenses—from multi-vendor MFPs, scanners, and digital senders.

Securely manage business-critical informationCapturing information in digital form supports record retention and privacy requirements, helps increase document security, and simplifies regulatory and policy compliance with audit trails. HP Capture and Route tracks multiple document types, including digital, fax, and paper through a single server with a built-in audit trail logging feature. The solution’s failover server option ensures your information is protected in case of an outage. For even more peace of mind, HP Capture and Route works with HP Access Control, for authentication and enhanced security.

Reduce costs and liabilityLower operating costs associated with storing, distributing, and managing paper documents. Rely on a solution that improves audit trail processes to minimize compliance and regulatory risks.

HP Capture and Route distribution capabilities automate document processes


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Help reduce hospital re-admissions, improve patient outcomes, and promote transition care.

Improve outcomes with HP Patient Communications Solution

In order to increase clinical effectiveness, reduce re-hospitalization rates, and reduce the number of readmissions within 30 days, hospitals are reviewing the effectiveness of their discharge documents. Too often, patients receive generic communication. And current systems are unequal to the task of effectively communicating with patients, primary care trusts, doctors, and the extended care community.

HP Patient Communications Solutions address these challenges by providing comprehensive patient communication management. From a simple interface, staff can quickly produce discharge documents that automatically compile all of the information necessary for a positive transition to life after discharge. These documents can be automatically populated with:

• Illustrated medication lists: These can include instructions on what medication to take, when, and in what dosage. And including images of the medicines is a simple, effective aid to proper use.

• What to expect: Help patients understand how their healing process will work, complications to look out for, the intensity and duration of pain to expect, possible side-effects to medication, and so on.

• Contact details: Discharged patients are often disoriented and may not remember who treated them. Helping them contact the right people avoids confusion and ensures they’ll receive the best response.

• Detailed follow-up instructions: Help patients to understand when they should follow up and what they should expect or provide at each appointment.

One solution for all communicationsIn addition to helping you produce more effective discharge documents, the HP Patient Communications Solutions offer one platform for all communications. Designed to fit most IT environments, including Service-Oriented Architectures (SOA), it can access your existing systems and data. That includes content from HIS, Electronic Health Records (EHR), patient data, and patient education content.

Personalized Care Plans can be completed during patient interactions and produced immediately. Documents can be delivered in the patient’s preferred language to virtually any media, including print and mail, fax, web, email, and even SMS and voice messages. And you can streamline high-volume processes and redesign statements and newsletters so that they’re more patient-friendly and easier to understand.

Conf # 300EB1D

Select the content you want to print. Select a printer. Hit print. Get confirmation.

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HP driverless print solutions can support printing where healthcare delivery happens.

Print from mobile devices with HP JetAdvantage Mobile Printing Solutions for Healthcare ProvidersThe merger of mobile devices and cloud services is one of the most significant enablers of business productivity and innovation in the past decade. Now, with HP JetAdvantage Mobile Printing Solutions, a truly mobile print experience is available2—helping healthcare organizations to drive clinical and back-office productivity further, improve clinician-to-clinician collaboration and clinician-to-patient communication.

Solution at a glanceThe HP JetAdvantage Mobile Printing Solutions make it simple for you to access and print documents across the healthcare ecosystem while on the go.2 With HP JetAdvantage Mobile Printing Solutions, a cloud-based service allows you to print lab results, reports, photos, and more from your smartphone or tablet to any registered printer on the network.2

A truly enterprise-level mobile print experienceThe HP JetAdvantage Mobile Printing Solutions unleash the full potential of mobile devices.2 It allows you to print documents efficiently with enterprise-level security, sending print jobs from remote locations for printing on arrival. Now you can convert mobile content into hard copy for easy reading, markup, and sharing on the fly. With a smartphone-based solution, your data never leaves your secure enterprise network, and the ability to integrate with pull- and PIN-printing solutions requiring user authentication can enhance the security of patient healthcare information even more. With our simple email-to-print capability, you can send a print job from a physician’s email address to network printers that have been assigned an email address.2

Optimized for the healthcare ecosystemWork doesn’t stop when you’re on the go. HP JetAdvantage Mobile Printing Solutions give you a mobile printing solution that:

• Provides a driverless printing application that integrates with your existing IT environment, is straightforward to manage, and can scale to meet the demands of your organization.

• Maps and tags specific printers to a business directory so your clinicians and administrative employees can easily locate printers on a network without needing to know model names or network addresses.

• Provides your employees a simple and intuitive way to print from the same application on supported smartphones and tablets.2

• Improves employee and patient experience.

HP JetAdvantage Mobile Printing Solutions provide an easy-to-use mobile printing solution with the security your organization requires

QualityProven quality and reliability from the brand you trust.

ServicesSupport to match your business —from standard warranties to flexible extended care.

SecurityBest-in-class printer security3 plus manageability, workflow, and mobile-printing solutions.

DesignStylish, innovative products delivering efficient, cost-effective results.

PerformanceBlazing fast print speeds and stunning output quality.

HP OfficeJet Pro HP LaserJetAffordable, professional color—big performance in a compact package for small business.

1 to 5 users 3 to 15 users 1 to 25+ users

HP PageWideProfessional color, best-in-class cost of ownership4, fastest speeds5, plus best energy efficiency.6

Leading laser performance, print-shop quality color documents, and best value for black-and-white printing.

Monthly Page Volume

0 200 1K 2K 4K 6K 10K 25K

$ Lowcost-per-page

Professionaldocument quality

Essential security and management features

Business-class speed

Monthly Page Volume

0 200 1K 2K 4K 6K 10K 25K

$ HP’s lowestprint operating costs

Professionaldocument quality

Advanced security and management features

HP’s fastest printing technology

Monthly Page Volume

0 200 1K 2K 4K 6K 10K 25K

$ Affordableprint costs

Professional plus

print-shop document quality

Advanced security and management features

Fast speeds from business-class to enterprise

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HP Business Printing Solutions

We’re reinventing printing for every business—large or small. Whether you own a business, run an office, manage IT, or lead procurement, HP delivers the right printers, supplies, and services you need.

Web JetadminManage all your HP and non-HP networked print devices with one tool.

ePrintEasily print from your smartphone or tablet.8

HP Pigment inkSuperb color that can last decades without fading or smearing—even with spills or highlighters.8

MultifunctionPrint, copy, scan, fax, and access the web straight from your MFP.

ManageabilityWorkflow solutions integrate seamlessly with your existing IT infrastructure.

ENERGY STAR® certifiedUse up to 30% less energy compared to a color laser printer.9

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Print Faster. Work Smarter. HP PageWide Pro Printers.

The HP PageWide Pro Enterprise family has reinvented the inkjet for business applications. Now your healthcare organization can get the professional look of laser for up to 50% less cost per page, at comparable and, often, faster speeds.7

Experience the value of color in healthcare settings for printing of key documents, such as:

• Surgical endoscopy and arthroscopy images.

• Patient identification wristbands that include a color image of the patient and colorpre-cautionary codes.

• Color discharge summaries with lab reports.

• Medication lists with color images of the actual medications required for on-going care.


duboissu

Cross-Out

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Case studies

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“When we moved to HP Managed Print Services, it was a good customer experience with efficiency gains and cost savings. It’s a no-brainer, when you see good quality and good service.”– Jim Florian, Director of Technology and

Information Security, St. Joseph’s Healthcare System

St. Joseph’s Healthcare System

Healthcare system streamlines management, helps reduce operations costs with HP MPSSponsored by the Sisters of Charity of Saint Elizabeth, St. Joseph’s Healthcare System cares for 1.6 million patients a year through two New Jersey hospitals, a nursing home, and more than 40 ancillary clinics and family health centers. Its print infrastructure of approximately 1,155 HP printers is essential in both clinical and administrative operations—for printing everything from emergency room discharge documents to finance documents. Through HP MPS, St. Joseph’s streamlines IT management, improves print services, and saves $120,000 a year in IT staffing costs alone.

ObjectiveHelp reduce print infrastructure costs, improve service to clinicians and administrators for better patient care.

ApproachEngage HP MPS.

IT matters• Deploy second onsite technician to speed response.

• Streamline procurement silos to single-vendor centralization.

• Deploy appropriate printers to ideal locations to help increase cost-efficiency.

Business matters• Reliability of HP MPS supports mission-critical print environment.

• Free IT staff, shifting focus from tactical to strategic functions.

• Ensure print infrastructure supports high-quality patient care.

• Operations costs reduced more than $120,000 annually with outsourced HP MPS.


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“With HP MPS, I know exactly what I’m paying to print, and exactly how much we’re saving. After 15 years in the healthcare field, this is one of the few times when I can show hard dollar savings every day.”— George Curtis, CIO, Houston Healthcare

Houston Healthcare

HP MPS solution supports efficient healthcare delivery while reducing costsHouston Healthcare is a non-profit healthcare system serving central Georgia. When the organization directed senior management to find ways to streamline costs without impacting quality of care, the CIO directed his team to find ways to discover cost savings potential. What was uncovered in printing was eye-opening. As is typical of most large organizations, managing documents and print practices had become a low priority, resulting in an unmanaged print fleet with high print costs. Implementing HP MPS has reduced print costs at Houston Healthcare by 48%.10

ObjectiveReduce printing costs, support quality healthcare delivery.

ApproachHouston Healthcare implemented an HP MPS solution.

IT matters

• Standardize on 15 MFPs and printers from previous 30.

• Standardize on HP OEM supplies for reliable, high-quality print output.

• Consolidate printer fleet by 18%.

• Optimize printers and balance deployment to site locations based on volume needs.

• HP MPS response meeting 4-hour service agreement.

Business matters• Identify print environment improvements through HP assessment.

• Reduce printing expenses by 48%11 with HP MPS.

• Save IT staff time as much as one full-time equivalent by implementing HP MPS and reallocating IT staff time to high-priority responsibilities.

• Seamless integration of HP printers and MFPs to support MEDITECH Electronic Health Record solution workflow.

• Transparent view of current printing environment and costs with quarterly data-rich HP MPS reports for continuous improvement.


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Why HP?

For more than 50 years, HP has been partnering with leading healthcare organizations, supplying the technical expertise and business savvy required to position these companies at the forefront of healthcare innovation. Today, industry analysts rank HP as a leading provider of information technology and services to the health and life sciences industry. In fact, nearly half of the top 10 healthcare equipment and services companies are HP Managed Print Services clients.11

HP’s patient-centered healthcare solutions enable providers and empower patients with more powerful and intuitive solutions that deliver better care. We can help you improve care delivery, patient engagement, and population health management.

We will take the time to understand your specific needs and create a plan to help optimize your fleet, ensure data and document security, and manage your evolving workplace.

Get started

Contact your local HP representative to:

• Set up a workshop to assess your specific business needs.

• Establish a plan to implement the best solution for today and into the future.

• Identify an environmental approach that can help your organization save money.

Learn more hp.com/go/healthcare


http://hp.com/go/healthcare

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© Copyright 2011-2012, 2014, 2016-2018 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. ENERGY STAR is a registered trademark owned by the U.S. Environmental Protection Agency.

4AA3-7122ENW, June 2018, Rev. 8


1. According to industry analysts, savings of up to 30 percent are typical with managed print services. Learn more: hp.com/go/mps.2. For additional information on HP JetAdvantage Mobile Printing Solutions, visit hp.com/go/businessmobileprinting.3. HP PageWide Enterprise and LaserJet Enterprise devices with FutureSmart offer a best-in-Enterprise-class combination of security features for integrity checking down to the BIOS with

self-healing capabilities. HP PageWide Pro devices with secure boot capability offer best-in-Pro-class security features. Learn more at hp.com/go/PrinterSecurityClaims.4. Total-cost-of-ownership comparison based on 90,000 pages for PageWide Pro and 150,000 pages for PageWide Enterprise; manufacturers’ published specs for page yields and energy

use; manufacturers’ recommended street prices for HP hardware and supplies, average street prices for competitive devices, and cost per page based on ISO yield with continuous printing in default mode with highest-capacity cartridges. Comparisons are to color business printers and MFPs $300–$1000 as of Sept. 2015 and color business A4 MFPs $500–$3000 as of Nov. 2015, excluding products with 1% or lower market share. More at hp.com/go/learnaboutsupplies.

5. Speed comparison based on manufacturers’ published specifications of fastest available color mode of Pro-class color business printers and MFPs $300–$1000 as of Sept. 2015 and Enterprise-class color business printers and MFPs $500–$3000 as of Nov. 2015, excluding products with 1% or lower market share. Learn more at hp.com/go/PageWideClaims and hp.com/go/printerspeeds.

6. Energy efficiency comparison based on TEC data reported on energystar.gov. TEC data normalized to determine energy efficiency of majority of in-class Pro-class color business printers and MFPs $300–$1000 as of Sept. 2015 and Enterprise-class color business printers and MFPs $500–$3000 as of Nov. 2015, excluding products with 1% or lower market share. Learn more at hp.com/go/PageWideClaims.

7. See hp.com/united-states/campaigns/pagewide/media/PageWideEcoWhitepaper_March2015.pdf. 8. For legal disclaimers and to learn more, visit hp.com/go/pagewide.9. Learn about ENERGY STAR® at energystar.gov/products/office_equipment/imaging_equipment.10. Previous lease and service contract costs compared with current HP MPS contract costs.11. Based on data from the 2016 Forbes Global 2000.

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