bsbwor501 assignment with templates (stacey mclean) 3
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
Assignment wit" #emplates
InstructionsPersonal work goals, plans and activities refect organisation’s plans andtheir own responsibilities and accountabilities.
Use the scenario below or your own organisational scenario to answerthe questions that ollow. I you choose to use your own scenario youwill still need to create goals based on the areas o management withinthe simulated scenario. very question must be answered using ullsentences. !ny separate templates or documents created must besubmitted with clear and relevant "le names in addition to thiscompleted assignment document.
Scenario
#ou have $ust been promoted to the role o %tore &anager or a new '!'ity (etail )epartment %tore. #ou will be reporting to an !rea &anager,you have si* sta+, they all have di+erent roles and hours. ith so muchto complete, the best way to get things in order is to set some goals.!ccess the '! 'ity Intranet or details regarding organisational plans andany other inormation you need. -ood luck
In order to ul"l the requirements or this unit you will need to use these
areas o management that '! 'ity and the '/ have decided to ocus onas priorities or the department store.
• 0ire employees1 Improve ability to recruit online across the
organisation.
• 2raining and development1 Identiy requirements or training and
development or each department.
• 3etworking1 ork with local businesses to increase collaborative
opportunities.
• &arketing materials1 (eview e+ectiveness o current marketingmaterials.
• 2ime management1 %tay on top o deadlines.
• %takeholder reports1 Provide updates to the management team on a
weekly basis.
• Perormance management1 stablish departmental 4PIs.
It is e$pected t"at %ou will demonstrate management o %ourpersonal work priorities and proessional de!elopment
(including "ow %ou will monitor t"e plan) using tec"nolog%&
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
5 %et at least one 6SMAR#7 goal or any our o the organisation’s areaso management as listed above, that’s our 89: 6SMAR#7 goals intotal. &ake sure that the goals are ully e*plained and detail how youwould plan to achieve them.
2ips and 0ints%peci"c1 hat will be accomplished; hat actions will you take;
&easurable1 hat data will measure the goal; 80ow much; 0ow many;0ow well;:!chievable1 Is the goal doable; )o you have the necessary skills andresources;(elevant1 0ow does the goal align with broader goals; hy is the resultimportant;
2ime<=ased1 hat is the time rame or accomplishing the goal;*ample o Proessional %&!(2 -oal1
By August 2015, develop and implement a customer service
plan/strategies to deliver excellent customer service and train staf to
develop skills and support to perorm at required level to acieve !0"customer satisaction rating rom external customers on accuracy,
timeliness and courtesy#
roessional oals
1 I will enlist the help rom 0( and I2 departments, they will help create a
recruitment page with in the organisation website.=y the last week in >uly we will
have ?@A o all applications ready to be "nalised.
' The first week in August I will organise to meet with other businesses, gain some insight
on the best marketing strategies. I will implement these with store departments so we can
create more efficient marketing goals.
Marc" '015 Page B
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
* 2o achieve ma*imum customer service, I will meet with all head o departments
and assess what training will be required. 2his will enable me to start coaching
process o each individual.allowing me 5 hour per week to be completed by
middle o /ctober.
+ 2o stay on top o all tasks I have undertaken, enter deadline dates into my daily
planner, also set reminders on my computer.
B 'reate two 6SMAR#7 personal work goals to ensure you are able to "tin with the organisations’ goals. 'onsider the demands on your timeand energy when creating personal goals. 2hink about the principlesyou need to apply when planning personal goals. 0int1 ven thoughyou are planning personal work goals, you still need to consider howyou will maintain a healthy work<lie balance.
ersonal oals
$xample o %ersonal &ork 'oal( )omplete *iploma o %ro+ect
anagement in - monts .y nising 1 unit o competency every
&eeks .y allocating 5 ours on days a &eek rom )areers Australia
to improve my kno&ledge and use a range o specialised, tecnical
and managerial competencies to initiate, plan, execute and evaluate
pro+ect#
1 2o complete all tasks and goals I have set or mysel. ithin a C month period,all departments will have increased there pro"ts by D@A.
' I will make it my personal goal to increase team morale. /nce a month I will
undertake team building activities outside o work hours.I would like my team
members to work or me and comortably approach me with any problems that
may occur.
Marc" '015 Page E
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
Prioritise both your work and personal goals < ranking 5 being the mostimportant and D being the least.
2ips F 0ints1 *ample o Prioritisation tools are PrioritiGation &atri*,paired comparison analysisH grid analysis, -antt chart, outlook calendar,!=' analysis, Pareto !nalysis.
roessional and ersonal goals
Rankin
g
%&!(2 -oal Prioritisation tool
used
>ustiy your choice
1 0ire sta+ /rganisations
website
2his gives those
people already in the
organisation an
opportunity to gain
urther knowledge o
di+erent
departments.
' %et tasks and goal time lines Use dailyplanner and
reminders on my
computer.
/rganise my time toachieve all tasks and
goals within C
months.
* Improve customer service Implement on
going training
and
development.
2his will be very
productive as it will
urther improve
customer service,
enabling team
members to berotated into other
departments.+ 3etworking &eet with local
businesses.
(esearch local
marketing
strategies.
2his will give our
teams a bigger incite
into what is more
bene"cial to our
company.5 %tay on top !llow some
personal time to
refect on goals.
!llowing mysel
some personal time
will bene"t me, as Ican re<evaluate goals
and time lines., Improve team morale /nce a month
organise team
building
activities.
Improving team
morale, will
encourage team
members to be
comortable
approaching me with
any problem that
might arise. 2eam
members will work
or me, which will
create more stability
Marc" '015 Page 9
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
and less stress.
Marc" '015 Page C
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
uestion 'reate a plan o action, based on your prioritisations to ensure you’ll meet these goals. %et milestonesthroughout the year that will enable you to measure your perormance. or e*ample, one task may take "vemonths to complete.
oal ro!ide details o
an organi-ational
goal
.escri/e t"e ersonal Work oal (so %ou can ac"ie!e
organi-ational goal)#asks
W"at needs to /e
done2
Acti!ities
W"at action is to /e
taken
#ime rame
3ow long will t"is take2
3ire
4mplo%ees
rite >ob
descriptions 'reate and upload
>ob advertisements
on $ob search
website %hortlist
candidates Prepare and
'onduct structured
$ob Interviews Perorm (eerence
check o preerred
candidate !ppoint best
candidate
Jearn how to write >ob
description and >ob
advertisements
'oaching and &entoring
rom senior 0( sta+
B days
!dvertise >ob on
organisations website
nlist I2 department to
help set up website page.
5 day
Interview candidates %hort list applications,
perorm interviews
5 week
-oal B • 3etworking
• Prepare
departments on
marketing
strategies
!rrange meeting with
other local businesses
Jearn rom local
businesses on best
marketing strategies
E hours
/rganise best marketing
strategies that would
bene"t the organisation
'ollaborate with
departments on best
marketing material
5 week
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
• (eview all
departmentsask all departments or
some eedback on how
the new strategies are
progressing
&eet individual
departments on the
progress allowing 9@
minute each
E hours
-oal E
• 'ustomer service
• !ssess were more
training is needed
• !rrange training
Improve
customer service
-ain eedback on how we
can improve
B hours
!ssess more training %ee were more training is
needed or more eKcient
customer service
5 hour
/rganise training withdepartments
&eet 5hour every week or9 weeks
9 hours
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
Luestion Ca #ou may decide that you need to "ll in some gaps in order to
meet your goals. 2his could be achieved through ormal andinormal training. Using http1MMtraining.gov.au 8see !ppendi* !or assistance on how to use this site: "nd a unit o competencythat you could complete to help assist you in the achievement o
your 6SMAR# goals.%&!(2 -oal Unit o 'ompetency
1 I will enlist the help rom 0(
and I2 departments, they will
help create a recruitment page
with in the organisation
website.=y the last week in >uly
we will have ?@A o all
applications ready to be
"nalised.
'ourse 'ode1 I'!U9B@N=
Appl% we/ aut"oring tool to con!ert
client data or we/sites
B 2he "rst week in !ugust I willorganise to meet with otherbusinesses, gain some insighton the best marketingstrategies. I will implementthese with store departments sowe can create more eKcientmarketing goals.
'ourse 'ode1 %I2O&P(@@N
.e!elop and Implement Marketing
Strategies
* 2o achieve ma*imum customer
service, I will meet with all head
o departments and assess whattraining will be required. 2his
will enable me to start coaching
process o each
individual.allowing me 5 hour
per week to be completed by
middle o /ctober.
'ourse 'ode1 =%='U%B@5!
.eli!er a ser!ice to customers
+ 2o stay on top o all tasks I have
undertaken, enter deadline
dates into my daily planner,
also set reminders on mycomputer.
'ourse 'ode1 =%=P&-95@
Appl% pro6ect time management
tec"ni7ues
Personal goals
Rankin
g
%&!(2 -oal Unit o 'ompetency
1 2o complete all tasks and goals I
have set or mysel. ithin a C
month period, all departments
will have increased there pro"ts
by D@A.
'ourse 'ode1 =%=&-29@B
Implement operational plan
' I will make it my personal goalto increase team morale. /nce
a month I will undertake team
building activities outside o
'ourse 'ode1 Jead and manage team
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
work hours.I would like my team
members to work or me and
comortably approach me with
any problems that may occur.
b !s a &anager you will also learn rom other &anagers. (esearch
three possible networking opportunities in your area. /ne othese may be an online orum.
ossi/le 8etworking Opportunities
1. JinkedIn
B. mail 3etworking
E. =usiness collaboration during a social event9. Pro"t and organising members, Institute o management
c *plain how the unit o competency and the networks you haveidenti"ed will help you achieve your goals; 0ow would you "t thetraining and networking into your working week;
3ow t"e unit o competencies and t"e networks %ou "a!e identi9ed will "elp
%ou ac"ie!e %our goals2 2he unit o competencies that are listed above can help me achieve my goals by
providing me more knowledge and ideas while the networks identi"ed above will help
me to gain more knowledge about other businesses, how they operate and develop
their marketing strategies.
3ow would %ou 9t t"e training and networking into %our working week2 2his can be done by making sure that my daily planner is ad$usted and up<to<date with
all the tasks that I need to do.
,& 8ow t"at %ou know w"ic" unit o competenc% %ou would like
to undertake: 9nd two registered training organisations
(R#Os) t"at o;er t"ese courses& Select a training organisation
t"at o;ers training st%les t"at most suit %our st%le o learning&#ip < %ou will need to complete t"e =A> ?earning St%les Sel<
Assessment @uestionnaire pro!ided as an Appendi$ in t"e
eBook or internet searc" an online =A> 7uestionnaire: use t"e
section in %our eBook relating to de!elopment opportunities
to "elp %ou: section *&*&
Summar% o %our
=A> ?earning
St%les Sel<
Assessment
@uestionnaire
! 55
= ?
' 55
2he outcome o this assessment tells me that I have both QI%U!J
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
Outcome and 4I3!%202I' style o learning.
#raining
organisations 'lub &anagers !ssociation !ustralia
(ipponlea Institute
& ou are eager to get o; to a great start wit" managing
%our team& O course: t"e /est wa% to do t"is is to lead /%
e$ample& Outline two strategies %ou will implement to /e a
role model to %our team&
Strateg
% 1
ork with my team to show that what I ask them to do, I will also do mysel.
Strateg
% '
Jet my team members know that I am there or them, and will meet with
them one on one to discuss any issues they my be e*periencing.
C& 4$plain "ow %ou would re!isit %our plans rom 7uestion
our: si$ mont"s ater de!eloping %our plan&a. hat type o technology have you used to track your
progress;(emember, it is e*pected that you will demonstrate
management o your personal work priorities and
proessional development 8including how you will monitorthe plan: using technology& *plain this using a minimum
o 5@@ words.
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
2racking your progress is very important when it comes to managing your personal
work priorities and proessional development goals. 2he technologies that I use areH
my personal computer and my mobile phone. 2o do this, I have created a template
using smart goals which I have entered into a "le on my computer. 2his is where I
have recorded my personal work priorities, and proessional work development. 2o be
able to monitor my goals, I have set reminders on my daily planner, so I am on top o
all tasks. I have also set reminders on my personal phone, so I can revisit my "le once
a week to evaluate what has been completed and what needs urther action. 2his will
help me re schedule any changes that are needed.
b. hich personnel would you need to consult in order to
evaluate your plans;!rea manager/ther colleagues at the same level%tate manager
c. %end an email to one o the personnel mentioned in Rb’
seeking eedback on your plans.0i 2ony,e are now coming to the end o our D month deadline o all tasks and goals that we
implemented.
It would be greatly appreciated i you could take a look at how we have progressed.
!ny eedback rom you would be very helpul. 2hank you or your support.
4ind (egards
%tacey &clean%tore &anager
d. 0ow would you use the inormation you receive rom them;
!ny eedback given would be taken on<board, weather it be positive or i we need
to work on strengthening our skills. I we need more training, I will re<evaluate myschedule and arrange or more training in the areaSs that need improving.
e. #ou have had your annual review, and rom the eedback
it has been established that you have developed the new
skills you set or yoursel. ell done. 2o maintain a
competitive edge, what urther skills do you think you
would need to develop to progress in your career;
I will maintain a competitive edge by staying up<to<date with all
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
organisations policies. 2his will include staying on top o all goals I set or
mysel and or the team. I will keep up to date on any changes that may
occur in the market such as, changes in technology. !lso helping to urther
my career I will undertake urther management courses, that will improve
my skills.
Su/mission D"ecklist
'ompleted responses to all questions
Personal )evelopment Plan1 including any reviews and
other documents as needed
2raining.gov.au Unit o competence
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
Appendi$ A
Appendix A
#ou want to look or a course to help you develop your coaching skills. 2he best place to start is to visit www.training.gov.au to look up courses.
'lick on the link to myskills.gov.au R'ourses F training providers’. #ou type 'erti"cate IQ Jeadership and &anagement in the 4eyword search "eld, and your
preerred location.
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
! ew di+erent options are shown or training providers that o+er the course. #ou select one
that you have heard coworkers speak positively about.
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Assignment (Written Responses) Student InstructionsBSBWOR501B Manage personal work priorities and proessional de!elopment
#ou phone the training organisation to "nd about more about the course and i they deliver it
in a ace to ace classroom learning environment.