Business Value Articulation In

Software Projects

By Malay Srinivas & Vinay Jagtap

Abstract

TC

O

Metrics

SLAROI Q

uality

CSAT

&

ESAT

Business Value

Framework – Aditi way

Voice of Customers

No production bugs

Accelerate time to market

How will I drive effectiveness & Efficiency

Value for Money - ROI

What are my true responsibilities?

Profit margins & Account Growth

Decrease in operational cost

Innovations / Ideas

Ownership

CSAT / ESAT

Traditional Way

Performance MeasurementQuality

Cost Delivery

CSAT & ESAT

Define the SLA / Goals

- Product will not have P0 bugs

- Product Maintainability

- Rich look

- Competitive Billing rates

- Buffer Resources / Discounts

- Onsite/Offshore utilization

- On-time delivery- Query Resolution

in with-in 3 days

Sco

reca

rd A

ppro

ach

6

Case Study

Business Focus

• Position Aditi as “Independent Testing Services partner”

• Radical cost models of execution

• Time to market acceleration

• Test Services Enabled project• Scope of the project is to provide

the test service in terms of Defining the test cases, Test execution, Automation, Test Pass & Regression.

POC• Customer wants to see more

ROI• Too many change requests• Competition from other vendors• Requirement from customer to

show improvement every quarter

Problem Statement

• Enable & Improve the customer business & satisfaction

• Stay amid competition• Outcome Guarantees• Consistent and transparent focus

on ROI

Objective

Business Value Framework – Aditi Way

De

plo

ym

en

t

Project• Requirements Coverage• Test Coverage• Test Effectiveness

Product• Defects Reopened• New Defects• Open Defects• Code Quality• Build Quality• Reliability Index

Process• Test Productivity• Test Case progression• Test Case effectiveness• Cost of Quality

Identify Key

Stake HoldersEstablish Baseline

Risks & Dependencies

Measurement System

Knowledge Sharing Culture

Plan Value

Poka Yoke

Pareto

Cause & Effect

Business Value Delivered – Case Study

Continuous Improvement

Overall 18% reduction in cycle time

10 % more ad-hoc bugs

Average 5 % increase in

Automation Health Index

~ 23 % improvement in defect verification

of Showstopper bugs

5 % decrease in not repro bugs

5 % improvement in

Schedule

Controlled –Defects+ Increased Automation + Accelerated Regression = Improved Quality + Less Rework + Effort & Financial Gain

Success Enablers

Continuous Improvement

People

Process

Tools & Techniques

• Training & skill development• Growth path & career ladder• Alpha Teams• Rewards & Recognition• Knowledge management

• Reviews & Continues Process Improvements• Stringent quality gates• Defined performance objectives• SLA driven governance

• Tool research & integration• Project modeling and automation• Scientific estimation models• Software optimization techniques• Increased reusability – scenario based

repository

Summary

In Common• Metrics & measurement • Focus on SLA / Goal Adherence• Focus on completing the project successfully

• Focus on creating value• Work as extended arm of customer

• Discipline & culture of obtaining the required data• Continuous improvement & value demonstrationChallenges

Differentiator

In Common

11

Questions?

Thanks!!!!