Building High Trust/Communication Teams Eric Papp - November 14, 2013

• Trust

• Environment

• Accountability

• Measured Results

Building Trust

SPEED OF TRUST - STEPHEN M.R. COVEY EXAMPLES?

Healthy Conflict vs. Unhealthy

eNVIRONMENT?

Abdication of Accountability

HIGH COMMUNICATION

8

Powerful Communicator

Being a Powerful Communicator

Your Listening Filter

High Trust/Communication Environ.

• Perception

• Action

• Performance

• Purpose

12

Communication Disconnect

Reality Story

Listening Vs Hearing

• Listening = Understanding

• Hearing = act of your ear perceiving a sound

Your Message getting across?

Start with “And”

• “I want to to have better communication with my office colleagues but I don’t know where to start. ”

“I want to to have better communication with my office colleagues and I don’t know where to start.”