Bulgaria eGov Project: Digital skills in the public sector

George BRASHNAROV

Chairman of the Board / ESI Center Eastern Europe

Member of the Board / QLab Moldova

May 18, 2011

Chisinau, Moldova

Bulgaria

Bulgaria is situated in the South-East part of Europe Area: 110,993.6 km2. Population: 7.97 million Capital City: Sofia Official language: Bulgarian Currency: Lev (BGN)

EU Member State since 1.01.2007

DEVELOPMENT OF e-GOVERNMENT

• 2002 - preparatory stage

• 2003 - 2005 - experimental stage

• 2005 - 2008 - real stage of dynamic development

Ministry of State Administration and Administrative Reform

• 2009 - …. – next stage of development

Ministry of Transport and IT&C / Council for Administrative reforms

Ministry of State Administration and Administrative Reform

Strategies and plans:

• E-Government Strategy – 2002

• Human Resources Management in the State Administration Strategy

2006 – 2013

• Plan for the Implementation of the Human Resources Management Strategy

• Strategy for Modernization of the Public Administration - from Accession to Integration

• Strategy for Training the Employees of the Administration

Ministry of State Administration and Administrative Reform

…. many projects linked to e-Government, including

Training in IT in the administration and in the

implementation and use of the services of e-government

• Specialized training at high professional level of the IT

specialists in the administration for the implementation and

use of the services of e-government;

• Drawing up of programs for mass training in computer

literacy of the employees of the state administration.

• Programs for certification of the computer literacy

level of the employees of the state administration.

As result more than 60 000 civil servants were trained in IT

and more than 30 000 were certified against ITCard by ESI

Content

Training

Certification Statistics

Improvement measures

As independent objective measurement to the training process

As powerful statistical tool

As instrument for continues improvement of the training content

As internationally recognized reward and active encouragement to the civil servants : added value for their CV

Why Certification is needed ?

How ITcard supports the process ? Fully automized registration, group management and internet based test system – www.ITcard.org

How ITcard supports the process ?

Business layer – www.myITcard.org

How ITcard supports the process ?

Statistics

Проект Общ брой

регистрации Явили се

Успешни тестове

Неявили се

Статистика

Среден резултат

(%) на явилите се

% Y N успешни % от всички неуспешни %

MDAAR 10 000 6 072 60.72% 5 779 293 3 928 5 779 57.79% 4 221 42.21% 75.98%

UNDP Rev 3 11 000 9 013 81.94% 8 842 171 1 987 8 842 80.38% 2 158 19.62% 81.70%

UNDP Rev 4 10 000 8 713 87.13% 8 195 518 1 287 8 195 81.95% 1 805 18.05% 78.74%

Total 31 000 23 798 76.77% 22 816 982 7 202 22 816 73.60% 8 184 26.40% 78.81%

How ITcard supports the process ? Continuos improvement

Present

Total certifications -

2,000

4,000

6,000

8,000

10,000

12,000

MDAARUNDP Rev 3

UNDP Rev 4

Failed

Succesuful tests

Total certifications

-

2,000

4,000

6,000

8,000

10,000

12,000

MDAARUNDP Rev 3

UNDP Rev 4

4,221

2,158 1,805

5,779

8,842 8,195

10,000 11,000

10,000

ITcard in Bulgaria ? Wining points

• The only independent computer knowledge certificate - ESI

• Localized in Bulgarian, English and special BG-ENG version

• Flexibility - Local content and local technical support

• Fully online registration (www.myITcard.org), management and test system

• Business model / Pricing policy

• Wide network of more than 400 centers

– iCenters project under UNDP framework

– JOBS business center network

– Schools, private centers and many others….

Bulgaria ITcard Project: Who did what ?

Technical implementation: ESI@Net partner – Nemetschek OOD Bulgaria

Test centers: iCenters Network – over 160 telecenters under

UNDP project framework

Project Management:

UNDP

Coordination: ESI@Center Eastern Europe – the first success

case of PPP between State Agency for ICT,

Bulgarian Association of Software companies

(BASSCOM) and ESI

Bulgaria ITcard Project: Current stage and future

Thank you !

www.ITcard.org