Bundling As a Structural Issue

Facilitator: Maureen Conway, Aspen Institute, Economic Opportunities Program

Panelist: Debby King, Phillips Community College of the University of Arkansas

Panelist: Ann Lyn Hall, Central New Mexico Community College; CNM Connect

Panelist: Lori Littleton, Metropolitan Family Services

Career Pathways Center for Working Families

Debby King, Ed.D. Vice Chancellor for Instruction

Who We Are Three campuses – DeWitt, Helena, Stuttgart

Enrollment: 2100

Average student – 26 years old and female

87% of first-time students require remediation in one or more courses

Approximately 85% of students are Pell eligible

What We Do Implemented the Career Pathways

model to increase the number served

Provide extensive employment education opportunities offered

Provide Financial Education Program as part of a supplemental curriculum offered to all students enrolled in Basic Writing II and Freshman English I

Target Population We ServeTANF- eligible adults Adults who fall at or below 250% of

the federal poverty level

Any student requesting services

All students enrolled in Basic Writing II, EH 123 and enrolled in Freshman English I

Initiatives and Programs to Support the Center for Working Families

Annie E. Casey Foundation in partnership with MDC, Inc.

Arkansas Career Pathways

Achieving the Dream Initiative

Student Support Services

PCCUA Funding

Center for Working Families PartnersArkansas Workforce Center in Phillips

CountyArkansas Department of Human ServicesArkansas Department of Workforce ServicesMid Delta Community ServicesArkansas Department of Career Education –

Adult Education SectionArkansas Department of Rehabilitation

ServicesSouthern Bancorp Financial ServicesPhillips County Health Department

Employment/Education ServicesIndividual Career PlanKuder Career ExplorationEmployability SkillsArkansas Career Readiness CertificateJob ReferralsDegree and Certificate PathwaysBasic Skills Development using PLATO

and KeyTrainTutoring

Income and Work SupportsAccess to public benefits such as food

stamps, TANF, child care, and housing

Referrals to assistance agencies

Tax assistance

Financial Aid workshops and brochures

Scholarship information

Financial Services and LiteracyFinancial literacy classes and

workshops

One-on-one financial coaching and counseling

Referrals to financial services for loans and savings programs

IDA

ACTIVITIESWorkshops: financial aid, conflict

resolution, social risk taking, income tax preparation

Resource Fair – 20-25 community and college supporters (100-150 participants)

Testing for Career Readiness CertificatesFinancial literacy curriculum developedFinancial literacy curriculum

implemented in Student Success I & II classes

Bundled Services Goals80% - two out of three core

services

50% - three core services

2012-13 OutcomesReceived Services – 5772 of 3 Core Services – 337 (58%)If SS

is included it exceeds (91%)3 Core Services – 277 (46%)Students receiving services in the fall

who enrolled in the Spring – 404 (70%)Number completing a degree or

certificate – 48 (many in two yr. programs)

Number placed in jobs – 50

Data Collection and TrackingThe Career Pathways database, Datatel, and Excel spreadsheets.

This method of tracking is time consuming and not flexible enough so that information can be shared across services, staff, and partner organizations.

Central New Mexico Community College

CNM ConnectAnn Lyn Hall

Staffing

Lori Littleton, MSProgram Supervisor

Who we areMetropolitan Family Service is a non-profit agency that has been the engine of change that empowers Chicago-area families to reach their greatest potential and positively impact their communities since 1857- 156 years of Fiscal Stewardship. ◦ Metro has more than 800 full-and part-time

professional staff◦ Served more than 53,000 families and

individuals as diverse as the communities in which they live, with 81% being part of the working poor and lower-middle class in FY12

Metropolitan’s Service Areas: 4E’s

◦ Education – Child/Youth Development and Parent Development Program

◦ Economic Stability – Center for Working Families (CWF), Family Works, Young Fathers Program and Employee Assistance Program

◦ Emotional wellness – Counseling, Mental

Health, Violence Prevention and Intervention and Older Adult Services

◦ Empowerment- Legal Aid and the Jane Addams Domestic Violence Court Advocacy Program

Client Demographics

• Race: 94.4 % of our current client population are African-American.

• Income: 91.5% of the population we serve income fall below the Federal poverty line; and 40% of this population is homeless

• Age: 24.8 % (14-24); 27.5% (25-34); 35% (35-54) and 1.9% (55 & over)

• Gender: 60.8% Female; 39.2% Male

• Education: Of the clients enrolled in CWF over 18 years of age,• 21.0% have no High School Diploma or GED

education. • 28.0% of our clients have a high School diploma or

GED. • 50% of clients have some College.

• Unemployment Rate in Illinois: As of July, 2013 the unemployment rate is 9.2%

[

Metropolitan Family ServicesClient Flow Chart

Job Readiness Training4 days/Total of 16hrs

Job Placement

Financial Coaching1-2 hours

Orientation(Program Overview)

2 hours

Employment ScreeningEmployment and Education Services

Job Club`

Income Support1-2 hours

Meet one on one with a financial coach to gain financial peace through budgeting and debt management

Meet one on one with a specialist to determine income related eligibility

Preparation for Employment SearchFinancial Li teracyResume Bui lding, Job Applications, Interviewing Skills and Career Exploration

M eet one on one with an Employment Specialist for job screening and matching based on ski ll sets. Job Seekers will remain in this phase unti l placement

Participate in a workshop related to feedback, support and employment retention

Job Club`Job

Placement

Employment ScreeningEmployment and Education Services

Job Club`

Job Readiness Training4 days/Total of 16hrs

Job Placement

Employment ScreeningEmployment and Education Services

Job Club`

Job Readiness Training4 days/Total of 16hrs

Job Placement

Employment ScreeningEmployment and Education Services

Job Club`

Job Readiness Training4 days/Total of 16hrs

Job Placement

Employment ScreeningEmployment and Education Services

Job Club`

Orientation(Program Overview)

2 hours

Orientation(Program Overview)

2 hours

Financial Coaching1-2 hours

Income Support1-2 hours

Orientation(Program Overview)

2 hours

Financial Coaching1-2 hours

Income Support1-2 hours

Orientation(Program Overview)

2 hours

Core Services Financial Literacy Services – One-on-one financial coaching, group financial

literacy

◦Workshops. CWF financial coaches: review credit reports and scores; help clients

◦Create plans to establish or build credit; assist in development of personal budgets and

◦Creation of plans to address debt; and support clients as they save money and make

◦Strong connections to mainstream financial institutions

Core Services ContinueIncome Support Services– Assistance accessing all benefits to which clients are

◦ Entitled such as Food Stamps, child care subsidies, utilities assistance and subsidized housing

◦ All CWF services are provided free of charge.

Employment Services – Job readiness training, job placement assistance, job

retention◦ Support, career advancement services, and enhanced

access to education and training◦ Opportunities through Kennedy-King College and the

City Colleges of Chicago.

Core Service ContinueFamily Net Center

◦ Technology resources are available in the onsite Family Net Center (FNC). The FNC

◦ provides computer training, an open access resource room and is a community-based hub

◦ for technology learning, education access and information sharing.

Metropolitan Family ServiceBundling Services Outcome

Report Period- June, 2011- October, 2013

Client Enrolled in CWF Services since enrollment- 937

◦ Total Percent of people who got exactly 1/3 services- 173 (16%)

◦ Total Percent of people who got exactly 2/3 services- 310 (30.1%)

◦ Total Percent of people who got exactly 3/3 services- 547 (53.1%)

Resources and ContactsPresenter ContactsMaureen Conway, Aspen Institute, Economic Opportunities Programmaureen.conway@aspeninst.org

Ann Lyn Hall, Central New Mexico Community College; CNM Connectahall@cnm.edu

Lori Littleton, Metropolitan Family Services CWFLittletL@metrofamily.org

Debby King, Phillips Community College of the Univ. of Arkansasdking@pccua.edu

Other ResourcesMDC Executive Summary: http://www.mdcinc.org/sites/default/files/resources/CWF%20Clearing%20the%20Financial%20Barriers%20to%20Student%20Success%20-%20Executive%20Summary.pdf

Bundled Services: http://www.aecf.org/~/media/Pubs/Topics/Economic%20Security/Family%20Economic%20Supports/AnIntegratedApproachtoFosteringFamilyEconomic/Report%201%2012%2009.pdf

CLASP Toolkit: http://www.clasp.org/issues/pages?type=work_supports&id=0007