THE SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY

CERTIFICATE OF COMPETENCE

This certifies that

KAGISO PHETOE

9007205314087

has been found competent against the followingSAQA registered Qualification

National Certificate: Business Administration Services : Level 3

23655

CREDITS : 121In terms of the South African Qualification Authority Act of 1995

04 December 2015

J.Date Issued Senior Manager: Quanty/Assurance

SAQA

Established in terms of Act 58 of 1995

Chief Executive Officer:for and on behalf of SERVICES SETA

VSTATEMENT OF ACHIEVEMENTS

Name : KAGISO PHETOE

Identity No: 9007205314087

has been found competent against the following Unit Standards for the SAQA registered qualification

Qualification Name : 23655-National Certificate: Business Administration Services

Credits : CREDITS : 121 NQF : Level 3

Certificate No.

123491

Issued without alteration or erasure in terms of the SAQA Act of 1995

ID NO.

10170

11241

13928

13929

13930

13931

13933

13934

13935

13937

14357

7177

7456

7567

7570

7573

7706

7785

UNIT STANDARD

Demonstrate understanding of employment relations in an organisation

Perform Basic Business Calculations

Monitor and control reception area

Co-ordinate meetings, minor events and travel arrangements

Monitor and control the receiving and satisfaction of visitors

Monitor and control the maintenance of office equipment

Plan, monitor and control an information system in a business environment

Plan and prepare meeting communications

Plan and conduct basic research in an office environment

Monitor and control office supplies

Demonstrate an understanding of a selected business environment

Attend to customer enquiries face-to-face and on the telephone in a bankingenvironment

Use mathematics to investigate and monitor the financial aspects of personal,business and national issues

Produce and use spreadsheets for business

Produce word processing documents for business

Demonstrate ability to use the World Wide Web

Maintain a Booking System

Function in a business environment

CREDITS

3

6

4

3

4

4

3

4

6

2

10

4

5

5

5

3

^_J3^

4

RESULTS

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

This Statement of Achivements should always be accompanied by an orginal certificate of competence issuedwith the above mentioned certificate number

THE SERVICES SETA RESERVES THE RIGHT TO EFFECT CHANGES TO THIS DOCUMENT IF NECESSARY.ETQA-F 201 1st Issue 10 May 2015

ID NO.

7796

7860

8420

8968

8969

8970

9010

9012

9013

9533

9960

UNIT STANDARD

Maintain a secure working environment

Introduce new staff to the workplace

Operate in a team

Accommodate audience and context needs in oral communication

Interpret and use information from texts

Write texts for a range of communicative contexts

Demonstrate an understanding of the use of different number bases andmeasurement units and an awareness of error in the context of relevant calculations

Investigate life and work related problems using data and probabilities

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensionalspace in different contexts *

Use communication skills to handle and resolve conflict in the workplace

Communicate verbally and non-verbally in the workplace

CREDITS

1

1

4

5

5

5

2

5

4

3

8

RESULTS

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

Competent

This Statement of Achivements should always be accompanied by an orginal certificate of competence issuedwith the above mentioned certificate number

THE SERVICES SETA RESERVES THE RIGHT TO EFFECT CHANGES TO THIS DOCUMENT IF NECESSARY.ETQA-F 201 1st Issue 10 May 2015