business beat event : infront - 28/05/2013
DESCRIPTION
1. Infront – Company Profile 2. Why Customers Choose Microsoft Dynamics CRM 3. Gartner Magic Quadrant* 4. Tablet Desktop PhoneCloud On-Premises 5. Microsoft Dynamics CRM Customer Service CapabilitiesCUSTOMER SERVICECONTACTMANAGEMENTKNOWLEDGEMANAGEMENTCASEMANAGEMENTSERVICEANALYTICSSERVICESCHEDULINGHolistic customerviewMulti-channelsupportStreamlined casemanagementUnified serviceschedulingKnowledgemanagement 6. TRANSCRIPT
Infront – Company Profile
Why Customers Choose Microsoft Dynamics CRM
Gartner Magic Quadrant*
Tablet Desktop Phone
Cloud On-Premises
Microsoft Dynamics CRM Customer Service Capabilities
CUSTOMER SERVICE
CONTACT MANAGEMENT
KNOWLEDGE MANAGEMENT
CASE MANAGEMENT
SERVICE ANALYTICS
SERVICE SCHEDULING
Holistic customer view
Multi-channel support
Streamlined case management
Unified service scheduling
Knowledge management
