Business Communication & Soft Skills

Ms. Shalini SharmaAssistant Prof.

University School of Business

“ Most Important thing in Communication is to hear what isn’t being said” Peter F. Drunker“Communication is any behavior that results in an exchange of meaning” American Management Association

Business Communication

Need of the Hour (MANDATORY for every Profession)

Enhance Interactive Skill Personality Grooming Build Confidence Improve Public Speaking Help them to have dialogue with Peers Success In Future Professions Develop Emotional Intelligence

Importance of Subject

Self Reflection to make oneself Employable

SkillsWritten & VerbalCreative thinking

Personal AttributesFlexibilityMotivation

Self Esteem

Use PPT’s & discussions Hold Visual & Aural attention of students Consciously use wide range of Intonation Encourage every Student to participate Promote students for group activities like,

video documentaries, presentations Have immediacy with students by blending

verbal, vocal & Visual behavior.

Pedagogy

Interactive classes Rising Mercury :- Brilliant Performer Fire Starters :- Average Performer Bubbling Pluto:- Slow learnerAll three categories equally involved in activities Technology Usage (Promoting WhatsApp

Communication) Article writing (Classroom Activities) Promoting Interpersonal Relations (Classroom activities) Cross cultural Communication (Peer Learning) Time Management (Time bound assignments)

Pedagogy

Daily used sentences introduced as starters Proverbs added in conversations Whole class divided in groups with a Leader Leader ensures involvement of all Develop positive attitude Regular Intimacy with every individual Encourage confidence Involve students in GD’s & debates Public speaking topics Mock Dialogues

Strategy Used for improving Oratory Skills

Master the handshake

Smile for a positive impression

Make eye contact

Mirror your mate

Use gestures while talking

Nod while listening

Cross your arms while talking/listening

Look here and there while listening

Stare

Slouch

Move too much

Ignore your attire

Do’s and Don’t of Communication

Performance Activities

Standard stages in Conversationa) Introductionsb) Warm ups & small Talksc) Role playsd) Wrap up summarye) Extemporaneous Speaking

Public speaking

Promote Debates & Declamations

Exposure for business writing

Know your audience

Be courteous

Use positive non-verbal cues (smile, eye contact, nod, thumbs up)

Avoid fillers

No clichés

Rehearse

Tenets of Public Speaking

Backbone of personal & professional life. Builds mannerisms & etiquettes Enhances individual’s employability Skills Improves interpersonal relations Boost confidence & morale of an individual Complete changed outlook (Personality Grooming)

Role in Society(Plays major Role in every Individual’s life)

Thank You