business communication - day 5
TRANSCRIPT
AGENDA
Presentations
Video Conferencing
Telephonic Conferencing
Feedbacks
5 Day
Presentations
PURPOSE
ORGANIZATION: Outline; problem followed with the solution
PREPARATION: Practice; dress accordingly. Do not mug up the content
TIME
AUDIENCE: Know your audience and prepare accordingly
Do’s and Don’ts of Presentation
Do’s Don’ts
Develop the presentation around two or three main messages
Remember the KISS rule, keep it short and simple
Provide clear explanation of all technical terms
Follow the 6x6 rule
Always use a font large enough to be seen by all audience member
Keep a consistent look throughout your presentation
Avoid using complete sentences
cram too much detail/information into one slide
overuse sound and animation
meaningless slides, e.g. additional slide titles, agendas on a short presentations,
Refrain from using dark background with light font.
Delivering Presentation
Do communicate with body language like eye contact, facial gestures.
Do’s
Practice before delivering presentations
Do plan breaks for long presentations
Face audience
Do make effective use of voice modulation
Don’ts
Don’t read from slides, instead use them for cues
Don’t go too fast, maintain a constant pace
Don’t point at computer screen, instead point at the screen
Video Conference
Do speak clearly- audio check before meeting starts
Don’t shout. Instead adjust the volume level correctly
Do keep body movements minimal
Don’t interrupt other speakers.
Do be courteous to other participants- punctuality
Do maintain eye contact by looking into the camera
Reports
Do’s
Speak Clearly
Greet Customers Appropriately
Ask How You Can Help
Listen to the Caller's Request
Ask to Place the Caller on Hold
Don’ts
Talk with Your Mouth Full
Speak too Loudly or Softly
Leave the Caller on Hold
Use Slang Words
Answer the Phone Casually
Giving Feedback
Effective feedback enables the receiver to walk away understanding exactly what he or she did and the impact that it had on you and/or the situation.
Clear
Specific
Nonjudgmental
Actionable
Timely
Giving Feedback
Be specific when describing the situation
Be specific when describing the behavior
Acknowledge the impact on you
Judge the behavior
Pay attention to body language
Use verbatim quotes (when possible)
Recreate the behavior, if appropriate
Give feedback in a timely manner
Give feedback check for understanding, then stop
Do say ‘I felt’ or ‘I was’ to frame your impact statement
Focus on a single message
Be sensitive to the emotional impact of your feedback
Do’s
Giving Feedback
Assume
Use accusations
Pass along vague feedback from others
Psychoanalyze
Use examples for your own experience
Label your feedback in advance
Be vague
Judge the person
Give advice unless asked
Qualify your feedback by backing out
Generalize with words like ‘always’ or ‘never’
Sandwich your feedback with words like ‘but’
Don’ts
Receiving Feedback
Helpful information or criticism that is received by someone to learn what can be done to improve a performance.
Feedback has to be received to be effective
Feedback can help you improve performance and progress your career
You have to listen to and participate with feedback to gain from it
Receiving Feedback
Don’t defend or justify. Listen instead
Ask questions and seek to understand
Don’t take feedback personally
Frame received feedback as a chance to improve
Ask for honest feedback from multiple sources
How to better receive feedback
The
END !!