Business Improvement - Developing the Corporate Memory

Cybersearch2 Pty Ltd

Documents are essential to the conduct of business.

• Communication

• Evidence …

"We're looking at design plans for the roadway and bridge" andcomparing them to the actual structure built in 1967, saidGeorge Black of the National Transportation Safety Board.

The Challenge

“Our vast, unapplied deposits of corporate knowledge and information have little power when they’re tucked away in reports, file drawers and databases. Organisations today do not lack information. They lack the tools to get the right information to the right people at the right time.”

From the Electric Power Research Institute quoted by Tom Davenport, information ecology, 1997, Oxford University Press

Key Issues

• A high risk potential re business continuity, legal matters and client relationships.

• Limited corporate standards, procedures or tools.

• High degree of segregation.• Ad-hoc retention/disposal

arrangements.

Your responsibilities:• Keep corporate records.

• Use the corporate document and records management standards procedures and tools.

Features of the Document & Records Management Systems:

• Corporate registration.

• Unique identification numbers.

• Naming conventions.

• Disposal Authorities.

• Storage Arrangements.

With growth comes the need for greater standardisation and formal communication structures particularly as the complexity of the educational and regulatory environment increases.

Developing efficient and effective document and records management systems will play a very important part in ongoing business improvement initiatives.

The new challenge?