business management. “copyright and terms of service copyright © texas education agency. the...
TRANSCRIPT
“Copyright and Terms of Service
Copyright © Texas Education Agency. The materials found on this website are copyrighted © and trademarked ™ as the property of the Texas Education Agency and may not be reproduced without the express written permission of the Texas Education Agency, except under the following conditions:
1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from the Texas Education Agency;
2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only without obtaining written permission of the Texas Education Agency;
3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way;
4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.Private entities or persons located in Texas that are not Texas public school districts or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from the Texas Education Agency and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty fee.
Call TEA Copyrights with any questions you have.
2Copyright © Texas Education Agency, 2014. All rights reserved.
TEAM BUILDING PURPOSES AND BENEFITS
Work to achieve a common goal Increased job satisfaction Can increase productivity Can increase service or product quality Combined skills
leadership technical interpersonal
3Copyright © Texas Education Agency, 2014. All rights reserved.
TRADITIONAL AND SELF-DIRECTED TEAMSTraditional Self-Directed
Team leader makes decisions.
Teams make decisions through group consensus.
Individual performances are evaluated.
Team performance is evaluated.
Responsibility and authority rest with the team leader.
Responsibility and authority are with the team members.
More narrow skill set. Broader skill set.
4Copyright © Texas Education Agency, 2014. All rights reserved.
THE MANAGER’S ROLE IN TEAM BUILDING Create an atmosphere of trust Encourage growth of skills of team
members Assist teams with conflicts, if any Must understand what makes a team
successful
5Copyright © Texas Education Agency, 2014. All rights reserved.
THE TEAM LEADER’S ROLE
Once a team is formed… Facilitator for
problem-solving planning work schedules
Managing relationships (external) Between other departments Between other teams, serves as liaison for the
team Managing relationships (internal)
team members getting along with each other ensuring team members accomplish tasks
together 6Copyright © Texas Education Agency, 2014. All rights reserved.
ENSURING TEAM SUCCESS
Provide specific goals for the team Organize teams around the nature of
their regular work Provide support and encouragement Include team members in evaluation
measures so they know their expectations
Communicate effectively
7Copyright © Texas Education Agency, 2014. All rights reserved.
STAGES OF TEAM DEVELOPMENT
Forming
Storming
Norming
Performing
8Copyright © Texas Education Agency, 2014. All rights reserved.
PROGRESSION OF TEAM LEADER ROLE IN THE STAGES OF TEAM DEVELOPMENT
Forming-Director
Storming-Coach/Conflict Resolution
Norming-Facilitator
Performing-Delegator
9Copyright © Texas Education Agency, 2014. All rights reserved.
STAGE ONE - FORMING
10
Feelings
• Members feel excitement• High expectations
Behaviors
• Many questions• Much team leader
directing
Team
Tasks
• Define and assemble the team
• Create team goals
Copyright © Texas Education Agency, 2014. All rights reserved.
STAGE TWO - STORMING
11
Feelings
• May feel frustration with progress• Concern about meeting goals
Behaviors
• Possible disagreement and conflicts
Team
Tasks
• Re-working of goals• Conflict resolution
Copyright © Texas Education Agency, 2014. All rights reserved.
STAGE THREE - NORMING
12
Feelings
• Feeling of acceptance• Appreciating other’s opinions
Behaviors
• Increased communication & trust
Team
Tasks
• Increased productivity• More success with group
consensus
Copyright © Texas Education Agency, 2014. All rights reserved.
STAGE FOUR - PERFORMING
13
Feelings
• Confidence in the team• A connection to the team
Behaviors
• Problem solving to achieve team goals
Team
Tasks
• Continued skill development• Team accomplishments
recognized
Copyright © Texas Education Agency, 2014. All rights reserved.
FORMAL AND INFORMAL GROUPS
Formal InformalMembership usually decided by management
Membership usually voluntary
Team roles usually assigned
Personal interactions usually determine team roles
Purpose is usually to coordinate company goals and activities
Purpose is usually work-related activities or an interest in common
Can boost morale in an organization
14Copyright © Texas Education Agency, 2014. All rights reserved.
ORGANIZING TEAMS
Whether formal or informal Establish norms
Expectations for behaviors (as in meetings) Expectations for achieving goals
Set guidelines to monitor progress Communicate frequently Encourage participation
15Copyright © Texas Education Agency, 2014. All rights reserved.
MANAGING TEAM PARTICIPATION
Nominal Group
Technique
Brainstorming
16Copyright © Texas Education Agency, 2014. All rights reserved.
NOMINAL GROUP TECHNIQUE
Management presents a problem or situation
Each member contributes a solution anonymously on a card or piece of paper
Suggested solutions are presented to the group and discussions are held
Blank cards passed out again and each team member writes the three best solutions on separate cards
Results tabulated Decision made 17Copyright © Texas Education Agency, 2014. All rights reserved.
BRAINSTORMING
Candid group discussion Generates ideas Creativity encouraged All suggestions discussed Possible solutions narrowed down
18Copyright © Texas Education Agency, 2014. All rights reserved.
CONFLICT IN ORGANIZATIONS
What is conflict? A type of disturbance in communication that gets in
the way of goals being achieved Can occur when goals clash
Productive conflict Can inspire creativity and new ideas Leads to positive discussions Contributes to development of group goals as
opposed to individual goals Non-productive conflict
Creates resentment Occurs when individual goals supersede those of an
organization 19Copyright © Texas Education Agency, 2014. All rights reserved.
CONFLICT RESOLUTION
Strategy SituationAvoidance -Most appropriate for minor issues
-Manager takes neutral position
Compromise -Combination of suggested solutions-Usually most acceptable because group members have input that leads to a solution
Win/Lose -Least desirable strategy-No compromising-Takes longer to reach a decision
20Copyright © Texas Education Agency, 2014. All rights reserved.
INDEPENDENT PRACTICE ASSIGNMENTS Paper Airplane Presentation Assignment #1 – Have students draw numbers or use any method you would like to group the students into teams of three to four students. The teams are to select a team leader or captain. The teams will then conduct a “Get to Know You Activity” of their choice; for example, they can take turns telling something unique about themselves or telling about a favorite vacation. This is supposed to build trust in each other. Then they will design a paper airplane that will participate in a flight contest against the other teams in the room. They may each create one and take turns flying it to see whose flies the farthest or whatever selection method they choose to narrow down to one plane for the team. Then they will create a presentation with a visual of their choice, such as a presentation using software, flipchart paper, or writing or drawing on the board. This will explain their “Get to Know You Activity” and why they chose that particular activity; who the captain is and how he/she was selected; what design of airplane they created; and why they chose that design, including any improvements or changes they had to make in the design during this process. After all teams have presented, run the flight contest to see whose plane travels the longest distance. Then discuss how effective teamwork played a role in this activity. The teams will be evaluated on their teamwork and completion of all parts of their presentation (not on how far their planes flew).
21Copyright © Texas Education Agency, 2014. All rights reserved.
INDEPENDENT PRACTICE ASSIGNMENTS (CONTINUED)
Conflict Resolution Assignment #2 – Present students (in a pair) with a situation that created conflict or have them create their own situation—maybe from a work experience they had—and have the students create solutions using each type of conflict resolution (avoidance, compromise, and win/lose). They will create a comic strip (they may use an online comic strip creator) describing their conflict scenario and explain each type of resolution as it applies to their situation, and which type they would have used in the situation to reach a solution. They should include at least six panels in their comic strip.
Teamwork Newsletter Assignment #3 – Students will create a newsletter that highlights concepts they have learned about team building. They can have sections discussing stages of team development, conflict resolution, the team leader’s role, the student’s actual involvement in teams, how to ensure a team’s success, or any other sections the student would like to include. Students may use a template in a word processing program or create one from scratch. They are to include a title, two columns, at least three sections with headings, and graphics as appropriate.
22Copyright © Texas Education Agency, 2014. All rights reserved.