say what? the communication process€¦ · copyright copyright © texas education agency, 2014....
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Say What? The Communication Process
Interpersonal Studies
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CopyrightCopyright © Texas Education Agency, 2014. These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions:1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA.2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA.3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way.4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty.For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: [email protected].
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What are some examples of communication between individuals?
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The Communication Process
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MessageDecodingEncoding
SenderReceiver
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Types of Communication
• Impersonal communication
• Interpersonal communication
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Interpersonal Communication
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What are communication filters?
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Communication Filters
• Semantics
• Emotions
• Attitudes
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Communication Filters
• Role expectations
• Gender bias
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What are nonverbal messages?
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Nonverbal Messages
• Language of the eyes
• Common eye language
– Touching
– Blinking
– Averting
– Dilated pupils
– Constricted pupils
– Expressions
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Nonverbal Messages
• Gestures
• Proxemics
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Most People Express and Can Recognize Six Basic Emotions
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Sad
Angry
Happy
Surprised
Disgusted
Fearful
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Using Nonverbal Messages in a Job Interview
As easy as P.I.E.
• Poise
• Interest
• Expressiveness
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Nonverbal Messages in a Job Interview
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Who is responsible for effective communication?
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Responsible Effective Communication
Both sender and receiver share equal responsibility.
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Influences on Effective Communication
• Body language
• Culture
• Environment
• Feelings
• Location
• Past experiences
• Perception
• Situations
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Improving Personal Communication
• Send clear messages
• Use words carefully
• Use repetition
• Use appropriate timing
• Develop listening skills
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I-Statements versus You-StatementsI-Statements
Focus on your point of view• I see…
• I feel …
• I think …
• I wonder …
• I wish …
• I plan …
• I believe …
• I can …
• I want …
AVOID You-Statements
• You shouldn’t say that…
• You just need to get over that…
• You never do anything right…
• You are so gullible…
• You always bring up old issues…
• You need to be more responsible…
• You just need to forget what happened…
• You don’t know what you are saying…
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Listening Skills
• Active listening
• Empathic listening
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Communication - Component of a Healthy Relationship
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Good Communication
What are four ingredients to successful communication?
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Good CommunicationFour Ingredients to Successful Communication
• Empathy
• Keeping in touch
• Sharing your ups and downs
• Listening
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Problem Solving and Communication
Good listening is fundamental to a satisfying relationship
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Questions?
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References and ResourcesImages:
Microsoft Clip Art: Used with permission from Microsoft.
Textbook:
Sasse, C.R. (2004). Families today. New York: Glencoe/McGraw Hill.
Websites:
Free Management LibraryOnline integrated library for personal, professional, and organizational development. This site is filled with information oninterpersonal skills, listening, verbal, and nonverbal communications.http://managementhelp.org/communicationsskills/index.ht
TruceWorksFive Steps for Effective Communication in a Relationshiphttp://truceworks.com/resources/five_steps_effective_communication
YouTube™:
How to Improve Interpersonal SkillsThis VideoJug presentation shows you how to improve your interpersonal skills with the aid of some simple coaching techniques.http://youtu.be/w97dR3OJB1k
Interview Tips – The Most Important Interview Non-VerbalDo you know what the most important interview non-verbal is? Watch this video to find out.http://youtu.be/tAGWhnpcYlA
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