business management - kaplan singapore · 2013-06-21 · bm wsq-also offers time-strapped pmets...

BUSINESSMANAGEMENTA Singapore Workforce Skills Qualifications Programme

BM

-WSQ

PRO

SPEC

TUS

Part of Kaplan Learning Institute Pte Ltd

About The Business Management WSQ (BM WSQ) Framework 2

Leadership & People Management: Support Team 3

Communications: Identify and Establish Internal and External Stakeholder Relationships 4

Strategy Planning & Implementation: Display Critical Thinking and Analytical Skills 5

Financial Management – Finance: Prepare Budget for the Business Unit 6

Business Development – Business Negotiation: Apply Basic Negotiation Skills and Techniques 7

Organisational Development – Knowledge Management: Collate and Present Workplace Information from a 8 Knowledge Management System

Leadership & People Management: Lead Team 9

Communications: Manage Programmes and Activities to Enhance Stakeholder Relationships 10

Strategy Planning & Implementation: Manage Resource Planning 11

Business Development – Interpret Market Trends and Development 12

Project Management: Manage Project Team 13

Business Management: Managing Budgeting and Forecasting Processes for the Business Unit 14

2

About The Business Management WSQ (BM WSQ) FrameworkThe BM WSQ offers competency and application-based training, with blended learning options for flexibility, sustainability and continuity.

The BM WSQ allows managers to promote efficiency among his or her team. Best practices can ensure that the team achieves maximum output from minimum input by doing things right, right from the beginning. This promotes productivity within the organisation. BM WSQ also promotes effectiveness by embarking on work activities that help organisations to achieve their goals.

Blended Learning – Maximum Benefits with Minimum Time

The goal of blended learning is to provide the most efficient and effective instruction experience by combining delivery modalities. Blended learning offers a range of learning tools and experiences, which in total focuses on the best learning style for all learners. With a combination of online e-learning and classroom training, learners will enjoy an all-rounded learning experience.

Advantages of Blended Learning:

1. Reduce time away from the job for training2. Structured Flexibility – flexible self-paced structured

learning cycle within a defined time frame3. Reinforces key learning points with access to learning

materials around the clock4. Discussion forum for participants to share information and

best practices

Articulation to University of West England, Bristol

BM WSQ-also offers time-strapped PMETs more options to pursue a degree.

Individuals who complete 6 managerial modules can earn 180 credits, which will entitle them a direct pathway to the Bachelor of Arts (Hons) in Business Management Practice awarded by UWE.UWE is consistently one of Britain’s leading new universities with an excellent track record in providing high quality education and training for their students. The University partners with employers and professional bodies in the design and delivery of their courses. These courses can lead to direct progression into some of their graduate and post-graduate programmes.

All our classes are conducted with a 1:20 class ratio.

About Business Management for Supervisors (Level 3)

The Level 3 programme package is designed specially to enhance the effectiveness of the supervisors by:

1. Imparting of leadership qualities and behaviours so that they can be a more effective and dynamic team leader.

2. Developing their EQ and communication skills to better equip them to perform and communicate among key stakeholders.

3. Enhancing their thinking, analytical and decision making abilities to be better equipped to implement strategies.

About Business Management for Managers (Level 4)

The Level 4 programme package is designed specially to enhance effectiveness by:

1. Strengthening their leadership abilities in facilitating implementation of organisational strategies and in the promotion of compliance with corporate governance requirements.

2. Enhancing their effectiveness in the managing of resources during the implementation of strategy.

3. Equipping the managers with the critical project management skills necessary to manage project team to achieve project outcome.

4. Developing the ability to develop and manage meaningful stakeholders relationship programmes to create shared vision.

The framework develops the core people skills and knowledge of successful, sustainable organisations that maximizes your valuable

talents, and ongoing investment in process and systems.

3

16 hours/2 days

WHO SHOULD ATTEND Team Leads Newly Promoted Supervisors Project Leaders High Potential Executives

COURSE DESCRIPTION

This is a core module of the Business Management Framework for Supervisors (Level 3). Blended learning option is available for this module.

In a thriving forward looking company, visionary leadership is not only the responsibility of the senior management but also those with less senior managerial and supervisory role. Thus, lead with vision module begins with the individual who will be the inspiring facilitator and motivator. When collective individuals dynamically share the same vision and enabled with actionable plan, a Visionary Company arises.

The course will prep the learners with three modules in 9 chapters:

Module 1: Tell the StoryModule 2: Act the StoryModule 3: Live the Story

LEARNING OUTCOMES

Module 1: Tell the Story

Before jumping into a motivational story, you need to have a theme in mind. Think about what you want your story to accomplish? If you’re not clear, your story will be ineffective and the vision or theme you have will be lost.

Chapter 1: Theme to communicate vision, values and expectations to team membersChapter 2: Story board by identify organisational values that support strategic priorities and resulted effective functioning team with a common purposeChapter 3: Script writing to role model behaviours which demonstrate application of organisational values in the workplace

Module 2: Act the Story

When you read a book or watch a movie, there comes a point in the story where you have a conviction to the cause. You either love it or you hate it. It’s the point in which you “choose” your side.

Chapter 4: SMART Delivery to review organisational objectives and business plans and identify the requirements of team and to create team operational plan to support team progress toward defined objectivesChapter 5: Action lead team planning activities to identify trends and issues impacting on team and its productivityChapter 6: Work within the budget and time to market by allocate resources required for the implementation of objectives Module 3: Live the Story

When you share your story with your employees, it needs to feel original; meaning it can’t sound like a canned speech. The authentic feeling projected within your story is essential for your employees to find your story believable and thus feel inspired to act in the manner you want.

Chapter 7: Communicate clear, inspiring goals, plans and priorities to ensure team member support and buy inChapter 8: Model strong leadership by demonstrating application of organisational values, behaviours and governance priorities in all actionsChapter 9: Engage employees to contribute to of strategic priorities

Leadership & People Management: Support Team

Full Course Fee (Bundle): S$567.10(S$530.00 exclusive of GST)

70% WDA Funding (Bundle): S$170.13(S$159.00 exclusive of GST)(For Singaporeans and Permanent Residents only)

Full Course Fee (Single): S$567.10(S$530.00 exclusive of GST)

WDA Funding (Single): S$327.10(S$290.00 exclusive of GST)(For Singaporeans and Permanent Residents only)

4

8 hours/1 day

WHO SHOULD ATTEND Team Leads Newly Promoted Supervisors Project Leaders High Potential Executives

COURSE DESCRIPTION

This is a core module for Business Management Skills for Supervisors (Level Three).

At a supervisory level, the key element towards building and maintaining stakeholder relationships in a business management framework is communications. The relationships can be continuously developed via enhancing the organisation’s communication efforts with both the internal and external stakeholders.

Participants who are commencing this programme with a fundamental understanding of internal & external stakeholders will acquire a further appreciation towards identifying, establishing & maintaining these relationships.

LEARNING OUTCOMES

Identify stakeholders Primary, secondary, internal & external stakeholders Differentiating & grouping stakeholder types Factors assessing stakeholder relationships

Assess relationship between stakeholders & organisation Expectations & needs of stakeholders Formulate messages to convey to stakeholders Delivery of messages to stakeholders

Maintain stakeholder relationships Effective use of communication techniques Rapport building with stakeholders Alignment of value proposition & key competitive

capabilities Develop & maintain network Address peer level conflicts and issues

Communications: Identify and Establish Internal and External Stakeholder Relationships

Full Course Fee: S$283.55(S$265.00 exclusive of GST)

70% WDA Funding: S$85.07(S$79.50 exclusive of GST)(For Singaporeans and Permanent Residents only)

5

16 hours/2 days

WHO SHOULD ATTENDIndividuals who are in an operational function or those who are interested to appropriate skills for effectively displaying critical thinking and analytical skills in an organisational setting.

COURSE DESCRIPTION

This is a core module for Business Management Skills for Managers (Level 3).

John Dewey describes Critical Thinking as “active, persistent, and careful consideration of any belief or supposed form of knowledge in the light of grounds that support it and the further conclusions to which it tends”. In today’s increasingly dynamic business environment, employees or individuals with the ability to sieve through voluminous information those that are pertinent for formulating hypotheses for plausible solutions, ascertain the credibility of the information source through open-mindedness and awareness of alternatives and develop, defend and propose a reasonable position will help organisations maintain its competitiveness.

Critical Thinking & Analytical skills are important in problem solving and those who are able to do both tend to be creative as well. Critical Thinking and Analytical Skills are essential when dealing with business issues for both internal and external stakeholders. This programme will help in the development of a critical thinking mindset as well as focus on enhancing creative thinking skills of those reporting to the learner. The programme aims for learners to become equipped with the skills necessary for challenging and rethinking of ideas and provide insights and recommendations to the organisation’s stakeholders.

LEARNING OUTCOMES

The 2-day programme will examine basic skills in Critical Thinking and Analytical skills in one’s work area. Participants will be taught the basics of developing a critical thinking mindset, ask appropriate questions to determine the quality of a finding, argument or assumption and how to enhance creative thinking among reporting staff.

In addition to the learning outcomes listed above, participants will also learn:

Application of logical inquiry to issues Challenges of being creative Ways in which people may contribute to the critical

thinking and analysis process

Strategy Planning & Implementation:Display Critical Thinking and Analytical Skills



6

24 hours/3 days

WHO SHOULD ATTENDOperational and managerial staff who need to analyse functional strategies, objectives and operational plans in order to prepare a budget for a business function and ensure adherence to financial control.

Financial Management – Finance:Prepare Budget for the Business Unit



COURSE DESCRIPTION

This is an optional module for Business Management Skills for Supervisors (Level 3).

Planning, budgeting and control are major activities of management in all organisations. Budgets are central to the process of planning and control in order to allocate resources in an effective and efficient manner to achieve goals and objectives.

The involvement with budgets places the management accountant as a key player in the generation of management information. This course is designed to allow an understanding of organisational and business objectives and functions, the information that affects organisations, various approaches to budgets, types of budgets, behavioural aspects to budgeting and, lastly, variance analysis.

LEARNING OUTCOMES

This module provides a foundation for budget preparation including considerations to the budgetary process. Participants will be taught the basics of how to prepare budgets, forecasting techniques and calculate variances.

Participants will experience and learn to:

Understand organisational and functional objectives Plan budgets to achieve strategic objectives Consideration of PESTEL factors Forecasting techniques Variances analysis

7

8 hours/1 day

WHO SHOULD ATTEND Personnel who are assuming supervisory roles in

their workplace Employees who have been earmarked and have

shown particular interests and caliber to assume managerial and supervisory roles in the future

Personnel who are not in any supervisory or managerial roles but are taking on negotiation functions at their workplace

COURSE DESCRIPTION


Negotiation builds on common interests and reduces differences to secure an agreement that all parties involved can accept. It is energised by win-win and founded on fairness to all sides. It is different from bargaining. Whether it is with a customer or vendor or a colleague, the ability to negotiate is a key skill in work life.


LEARNING OUTCOMES

On completion of this unit, the learner will have the knowledge and application skills in identifying negotiation outcomes and roles and responsibilities, preparing the necessary information for a negotiation, applying basic negotiation techniques and documenting negotiations.


Identify negotiation outcomes in a commercial situation to establish organisation’s desired position in negotiation

Identify roles and responsibilities needed to support negotiation objectives

Prepare relevant background information to understand other parties’ position

Use negotiation processes and techniques to assist in achieving desired negotiation outcomes

Record negotiation for evaluation and documentation purposes

Business Development – Business Negotiation: Apply Basic Negotiation Skills and Techniques



8

9 hours/1 day

WHO SHOULD ATTENDSupervisory staff who need to know how to effectively collect and analyse information obtained from a Knowledge Management System, and present it to the various stakeholders in an organisation.

COURSE DESCRIPTION


In today’s business environment full of knowledge, it is vital that employees be able to make full use of the knowledge available in their organisation to the best use in their daily tasks.

Collate and Present Workplace Information from a Knowledge Management System (KMS) is an essential skill in the workplace that enhances the effectiveness of an individual in an organisation. This programme will enhance the ability of the participant through understanding the different information sources that are available in an organisation. Once the information sources are known, this programme will enhance the skills of the participant in collection, analysis, reporting and presentation of the knowledge to the various relevant stakeholders in the organisation.


LEARNING OUTCOMES

This module provides a foundation for effective collection and analysis of information obtained from the organisation’s knowledge management system, and the presentation of relevant information to relevant stakeholders in an appropriate manner.


Identify information sources in accordance to organisational guidelines and policies

- Identify the information sources of an organisation - Making sense of the information Collect, analyse and report information to relevant

stakeholders - Collect, analyse, report and present information - Getting the right information to the right stakeholders Present information to relevant stakeholders in an

appropriate format, style and structure using suitable business technology to support decision making

- Understand the definition of knowledge management system

- Analyse information from knowledge management system

- Understand the organisational requirements in relation to knowledge management system

- Understand the related information management systems and business technology



Organisational Development – Knowledge Management: Collate and Present Workplace Information from a Knowledge Management System

9

Leadership & People Management: Lead Team

16 hours/2 days

WHO SHOULD ATTEND Managers Project Managers Executives Performing Managerial Functions



COURSE DESCRIPTION

This is a core module for Business Management Skills for Managers (Level 4). Blended learning option is available for this module.

Leaders do not only lead but transforms their people into high-performance teams. They coach and facilitate their teams to work together to achieve higher productivity. They neither walk ahead of them nor whip them from behind; the leaders work alongside with their teams.

This course addresses the skills and knowledge required by the organisation leader to lead the implementation of vision at operational levels within an organisation. It covers facilitating the implementation of strategy, promoting compliance with corporate governance requirements and providing direction to others. In other words, a leader must be able to:

1. Facilitate implementation of organisation strategies2. Promote compliance with corporate governance

requirements3. Provide directions and guidance to team leaders

LEARNING OUTCOMES

1. Introduction1.1 The concept of team1.2 Why need teams?1.3 Advantages of forming a team1.4 Leadership and “followship”

2. Facilitate Implementation of Organisational Strategies 2.1 Assist team leaders to identify trends and issues

impacting on teams and their productivity2.2 Facilitate team leaders’ involvement in the development

of business unit strategies 2.3 Support team leaders to develop operational plans 2.4 Communicate strategic priorities to stakeholders and

ensure their support and buy-in

3. Promote Compliance with Corporate Governance Requirements

3.1 Develop or modify systems to ensure compliance with corporate governance and social responsibilities

3.2 Develop processes for reporting non-compliance and risks 3.3 Ensure employees comply with corporate governance

requirements

4. Provide Direction and Guidance to Team Leaders 4.1 Communicate organisational values and expectations of

behavior in the workplace4.2 Engage regularly with employees and provide required

support4.3 Model leadership and demonstrate the application

of organisational values, behaviours and governance priorities in all action

10

16 hours/2 days

WHO SHOULD ATTEND Managers Project Managers Executives Performing Managerial Functions Anyone who wants to be effective in managing their

stakeholders at different occupational levels

COURSE DESCRIPTION

This is a core module for Business Management Skills for Managers (Level 4). Blended learning option is available for this module.

The course imparts skills and knowledge to enable the participant to assess organisational relationship with stakeholders to understand rationale and focus programmes and activities to enhance stakeholder relationships, identify and evaluate role in stakeholder relationship enhancing programmes and activities to support organisational strategies. The participant will be able to manage working level relationships with peer stakeholders to support stakeholder relationship and carry out identified role in accordance with programme policies and procedures.

LEARNING OUTCOMES

Understand stakeholder analysis

Define stakeholder groups and recognize their impact on organisational strategies

Able to identify stakeholder’s key issues and types of programmes and activities to engage them

Able to list the legal and ethical constraints in enhancing programmes and activity

Identify and evaluate role in stakeholder relationship

Able to identify roles of different groups within each relevant programme and activities

Able to assess role to determine one’s responsibilities

Design a communication strategy with stakeholder

Choose the appropriate channels to engage stakeholder Effective use of communication techniques and channels Seek and provide clarification with appropriate personnel,

where necessary

Manage working relationship with stakeholders

Assess stakeholder relationship with the organisation Use methods to review history & current standing of

relationship with stakeholders Apply strategies to manage stakeholder’s relationship Review and monitor effectiveness of stakeholder

management Evaluate effectiveness of programmes and activities

Manage Team Synergy – manage peer stakeholders

Understand and motivate peer stakeholders Promote a conducive team environment Apply negotiation & conflicts resolution strategies



Communications: Manage Programmes and Activities to Enhance Stakeholder Relationships

11

8 hours/1 day

WHO SHOULD ATTEND Business Owners Senior Managers Senior Executives who are preparing to take on a

management role

COURSE DESCRIPTION

This is a core module for Business Management Skills for Managers (Level 4).

Most newly formulated strategies, regardless how well-crafted they are, often fail in their implementation. This course examines the types of resources that must be drawn to support the implementation, allocation of required resources as well as review and assess the resource plan to achieve the desired business goals.

LEARNING OUTCOMES

Determine resource needs to ensure successful strategic implementation

Concept of strategy implementation Understand the role of resource planning in strategic

implementation Identify types of resources available

Resource allocation process

Strategic actions vs. strategic intentions Aligning resource allocation with corporate strategy Assessing resources for sufficiency, adequacy and

availability

Assess and review resource allocation outcomes

Compare resource requirement vs. resource allocated Review resource plan and re-align resources with strategy

Strategy Planning & Implementation: Manage Resource Planning



12

8 hours/1 day

WHO SHOULD ATTENDManagers who are involved with business management, marketing and business development who are involved with developing marketing strategies, plans and organising marketing activities for their organisation.

COURSE DESCRIPTION

This is an optional module for Business Management Skills for Managers (Level 4).

In today’s competitive business environment, organisations are facing increasing challenges in retaining customers, increasing their market share and developing their businesses.

Business Managers and Marketing professionals are required to constantly keep themselves abreast of market trends and developments to enable themselves and their organisations to stay ahead and to retain their competitive edge. Understanding market trends and developments, conducting research, sourcing information about the market and interpreting such data have become more and more important. This is because an organisation’s marketing strategies must be driven by how much is known about the market, how relevant an organisation’s forecast can be and how well an organisation can plan their marketing activities to tap on the potentials that the market offers.

This course provides marketing and other business managers the skills and knowledge of how to understand, source, interpret and utilise valuable information about the market to contribute to their organisations’ business development and growth.

LEARNING OUTCOMES

This module provides participants with skills in understanding how market trends and developments can be sourced and interpreted to help their organisations plan marketing strategies and organise marketing effort and activities.

Participants will learn the skills required to:

Identify market trends and developments that are will impact their organisation’s marketing activities

What market trends are relevant to business Sources of information on market trends and

developments Methods of gathering such data and information Analyse market trends and developments to forecast

emerging market needs and develop appropriate recommendations for marketing effort

Statistical analysis skills relating to interpreting data and information gathered on market trends and developments

Methodologies that can be used for forecasting market trends and developments

Compile reports and recommendations on market research analysis and findings

Types of reporting formats Methods of presenting data and information in reports



Business Development – Interpret Market Trends and Development

13

16 hours/2 days

WHO SHOULD ATTEND Business Owners Senior Managers Senior Executives who are preparing to take

on a management role

COURSE DESCRIPTION


Managing project teams is the art and science of managing relatively short-term efforts having finite beginning and ending points. The concept of project management involves two equally important components of hardware and software. The hardware of tools and systems make it a science. However, there is much more to managing projects than just applying analytical tools to help monitor, track and control.

The bigger problems for project managers are those associated with the human element: conflict resolution, team building, coaching, mentoring and negotiation. This workshop is intended to provide team leaders with fundamental skills necessary to copy with this element of the art of managing project teams.

LEARNING OUTCOMES

What is Project Management?

Nine Project Management Knowledge Areas The Project Management Cycle The Project Charter Writing SMART Objectives

Team Building

Basics of Teams Everyone Plays a Part Determinants of Team Cohesiveness Methods of Developing Team Cohesion Characteristics of a Productive Team Selling ‘Teamwork’ to Workers Workers who are Team Mis-fits

Communication Skills

Basic Communication Skills Barriers to Communication Communication Channels Types of Communication Positive Language Body Language Five levels of Listening

Coaching

What is coaching? A Coach wears many hats 4-Step Coaching Process Assessing Learning Needs Methods of Learning Creating the Learning Environment Managing Constraints in Coaching Feedback skills

Motivation

Maslow’s Hierarchy Expectancy Model Shared Vision Creates Motivation

Managing Conflicts

Case: Nobody’s working? What is a Conflict? Causes of Conflicts Methods of Conflict Resolution Managing Mindset over conflict Strategies for Managing Conflict Communication



Project Management: ManageProject Team

14

24 hours/3 days

WHO SHOULD ATTEND Managers Business Owners Self Employed

Business Management: Managing Budgeting and Forecasting Processes for the Business Unit



COURSE DESCRIPTION


Budgeting and forecasting skills are at the heart of every corporate planning cycle, when the management team gets ready itself for challenges that may be obvious, or require their combined experiences, market knowledge, organisational skills and financial savvy to anticipate. At the highly sensitive moment when management decisions are made, the skills to manage the budgeting and forecasting processes are critical to enterprises large and small. There are industry-standard best practices that structure the planning process, that capture and use known information accurately, and, tests forecasts and “best guesses” for their reliability. These processes, when implemented, also reduce the amount of uncertainty among the planning team, as well as focus attention on the objective of anticipating strategic change – the “acid test” of a useful plan.

LEARNING OUTCOMES

Participants will experience and learn how to:

Define the scope of budgeting and forecasting, and the specific business goals

Prepare and analyse financial forecasts, linking to the achievement of clear business objectives

Use budgets and forecasts to monitor resource allocation and operational effectiveness

Define accountability in terms of budget usage and understanding variances

Present financial forecasts, budgets and budget outcomes to management for review and approval

Kaplan City Campus @ Orchard Road51 Cuppage Road #02-01 Singapore 229469

(65) 6309 5738 (65) 6733 2977 [email protected]

www.kaplan.com.sg

Registered with Council for Private Education UEN: 199701260K Validity: 20/05/2010 – 19/05/2014

business management - kaplan singapore · 2013-06-21 · bm wsq-also offers time-strapped pmets...

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