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Copyright © 2014, RES Software. All rights reserved. 0113

Automation for a Better Tomorrow 5 Common Service Desk Headaches IT can Automate

Episode 3:

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Copyright © 2014, RES Software. All rights reserved. 0113

YOUR

PRESENTER

Sean Donahue,

Chief Evangelist

#BusinessMeetsIT Ask your questions on Twitter for your

chance to win a $10 Amazon Gift Card!

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Today’s Agenda

Automation for a better tomorrow

Why automate

What are Sean’s top 5?

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SeanDo’s Top 5 List

5. Employee On-Boarding

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5. On-Boarding

• On-boarding new employees is an arduous task.

• Requires setting up new email accounts, security rules, access

to shared drives and printers, ordering devices, furniture, etc.

• Often times, it’s manual and involves a lot of people.

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Large Law Firm – Boston MA

• 70 Page On-Boarding Script

• 2 Hours to Complete

• Per Employee

• Mergers / Acquisitions

• Interns or Consultants

Some Examples From the Field

Financial Software Co. - SFO

• 5,000 Seasonal Employees

• 3 – 5 Days

• Exchange / Shares / AD / KB

and more!

• Per Employee

𝑎2 + 𝑏2 = 𝑐2

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Faster, More Efficient Employee On-boarding

With the RES Suite 2014…

• On-boarding can be simplified by automating many tasks.

• Time, cost & resources can be saved.

• Automatically provision and grant access to ALL

necessary IT resources to employees.

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List

5. Employee On-Boarding

4. Windows First Aid

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Windows First Aid

• Slow Performance

• HDD Full

• Corrupt Profile

• Stuck RDS Session

“Reduce – Reuse - Recycle”

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List

5. Employee On-Boarding

4. Windows First Aid

3. Temporary Admin Rights

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Temporary Admin Rights

• Why?

• When?

• Where?

• How?

• What’s the risk?

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List

5. Employee On-Boarding

4. Windows First Aid

3. Temporary Admin Rights

2. Employee Off-Boarding

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Off-Boarding

• Remove Identity

• Re-Assign e-mail

• Restrict Access

• Return Licenses

Don’t let the door hit ya

Where the good Lord split ya

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The Risk Of Terminated Employees

Terminated employees can:

Remotely connect back in Access/copy old files And on the odd occasion…

Deliberately wreak havoc within the system!

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List

5. Employee On-Boarding

4. Windows First Aid

3. Temporary Admin Rights

2. Employee Off-Boarding

1. Password Resets

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Password Resets

• Too Much Rum, too much sun, too much fun

• What’s the real cost?

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See IT to Believe IT

Watch as we gracefully switch to a live demo

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Automating the Lifecycles of IT Services

• Triggered by Business

Qualification

• Delivered Proactively

• Intuitive Self-Service for Users

• Access Secured &

Personalized

• Modern & Future-Proofed

Technology

User

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What’s the word on the street?

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Copyright © 2014, RES Software. All rights reserved. 0113

Thank you!

…Questions?

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CONNECT

WITH

US!

Sean Donahue,

Chief Evangelist

@SeanDo40