business online banking - amegy bank of texas · pdf file · 2017-07-24amegy bank,...

Amegy Bank, a division of, ZB, N.A. Member FDICwww.amegybank.com

Business Online BankingReference Guide

Revised 07/17


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Business Online Banking Reference Guide

Revised 07/17

Table of Contents

Getting StartedLogging into your Account ........................................................................... 3Changing your Password .............................................................................. 3SecureEntry Challenge Question .................................................................. 3

Home TabMy Bank ......................................................................................................... 4Messages Center ........................................................................................... 5Preferences .................................................................................................... 6My Favorites View ........................................................................................ 7Enhanced Account Protection ...................................................................... 8

Accounts TabAccount Balances ........................................................................................... 9Disputes ......................................................................................................... 10eDocuments .................................................................................................. 11Transaction Search ........................................................................................ 12

Payments TabBill Pay ........................................................................................................... 13Wire Transfers Wire Transfer Enrollment ....................................................................... 14 Initiating a Wire Transfer ....................................................................... 15Popmoney Initiating a Popmoney Transfer or Request .......................................... 16ACH and Recipients Create a Recipient ................................................................................... 17

Payments Tab Continued Templates Create a Direct Deposit or Tax Payment Template ............................... 18 Initiate or Schedule an ACH Payment from a Template ....................... 19 Adding Banks .......................................................................................... 19

Transfers TabTransfer Center .............................................................................................. 20Other Accounts .............................................................................................. 21

Admin TabCreate User .................................................................................................... 22User Entitlements .......................................................................................... 23Administrator User Entitlements User Entitlements .................................. 24

Services TabAccount Services ........................................................................................... 25Check Services ............................................................................................... 25Alerts, Messages and Card Services ............................................................ 25My Account Documents ................................................................................ 25Credit Card Services ....................................................................................... 25

If you need assistance, don’t hesitate to contact an Online Banking Support Representative at 888-500-2960, Monday through Saturday, 8:00 a.m. to 9:00 p.m. CT.


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Back to table of contents

Getting Started

Logging into your AccountGo to www.amegybank.com and enter the following information:

1. Company ID – you should have received this at enrollment.2. Login ID – you chose this when you applied for service.3. Temporary Password – you chose this when you applied for service. Once you enter the information, select “GO.” 4. Review agreement - The first time you log in, you will be asked to review Amegy Bank’s Internet Banking Service Agreement. This document will be available

for review anytime by selecting “Agreement Center” in the “Services” section. Select “I Agree” to proceed.

Changing Your PasswordAs an added security measure, you will be asked to change your password the first time you log in. Make sure you choose a password that is easy for you to remember, but difficult for others to guess.

• Passwords must be between 8-15 characters.• Passwords must contain at least one digit and one letter.• Passwords may not contain special characters ($, @, &, etc.).• Passwords may not contain the word “password.”• Avoid birthdays, children’s names, etc.• Select “Submit Password” to continue.

SecurEntryTM Challenge QuestionsWhen logging in for the first time, you will be asked to provide identifying information that will help our system to recognize you when necessary.

1. Choose a SecurEntry Challenge Questions from the drop down menus.2. Provide an answer to each Challenge Question.3. Click Continue.4. Review the answers you provided and then click Submit.

Note: For assistance, contact an Online Banking Support Representative at 888-500-2960, Monday through Saturday, 8:00 a.m. to 9:00 p.m. CT.


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HOME TAB: My Bank

1. Account Balances includes a summary of your deposit account, loan, and credit card balances. Click on any account link to access more detail for each account

2. Access to Quick Transfers for moving money between eligible accounts

3. An Info Center to inform you of unread security alerts, account messages, and reminders

4. A quick view of your most recent pending, cleared, and scheduled Transactions for selected account. 1

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HOME TAB: Message Center

Managing Messages, Alerts & Reminders

The Message Center is a centralized location where you can manage messages, alerts, and reminders for your account transactions and events. These notifications are delivered to one or more locations, based on your defined delivery options. The Manage Alerts page enables you to create, edit, view, and delete alerts.

1. View messages in the Message Center, or by clicking the View Messages link within the Info Center on the My Bank page and clicking on appropriate message

2. Send Secure Message to communicate with our online banking specialists

3. Set, view or edit alerts by selecting Manage Account Alerts, or by clicking the View Alerts link within the Info Center on the My Bank page and clicking on appropriate message

4. Set, view or edit reminders by selecting Manage Reminders, or by clicking the View Reminders link within the Info Center on the My Bank page and clicking on appropriate message

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HOME TAB: Preferences

Preferences allow you to manage your display settings, update your address and email information, and change your Login ID or password.

The Account Preferences page enables you to set preferences specific to each of your accounts in relation with Online Banking. Use the Change Account Preferences page to:

1. Change Account Nickname

2. Define the number of days cleared transactions are displayed in history

3. List which account information is displayed in Online Banking

4. Specify a default account

Additional Account Preferences you can change include:

1. Update your contact phone and email information in Address/Email

2. Update your contact phone and email information in Address/Email Preferences

3. Change Log In ID or Change Password

4. View or Update your security questions on SecureEntry Maintenance

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HOME TAB: My Favorites View

Manage Favorites View

This option allows you to create, modify or delete Favorites View. Favorites View allows you to personalize the accounts you would like to see on My Bank page.

1. Select Manage Favorites View from drop down box My Bank View

2. Click on Create New Favorites View

3. Type in Favorites View Name and select which accounts to display

4. Click Submit Prefs

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HOME TAB: Enhanced Account Protection (EAP)

Enhanced Account Protection (EAP) is a mobile-based transaction authentication service that adds an additional layer of security to help protect your account from fraudulent transactions. If you are enrolled in EAP, certain online activities will require authentication via SMS text messages before the request can be completed.

1. When online activity requires EAP, you are presented with a page where they must successfully enter the correct PIN and SMS token code before the online request can be completed

• Your PIN is selected during Enhanced Account Protection enrollment

2. The token code is system generated and is sent to your mobile device as a text message, along with the transaction information or activity being requested

• This unique token code is only valid for one transaction at a time and expires after 8 minutes

• You will be locked out after 3 failed attempts

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ACCOUNTS TAB: Account Balances

This tab is used to find account information, balances, account activity, and eDocuments.

1. Review transactions and download your Account Balances to your personal financial software such as Quicken® or QuickBooksTM

2. Review detailed account information by clicking on your account in Account Balances or selecting Activity

3. Use the Account Register Selection in Activity to change account selection and search by category to review transactions for a particular period of time

4. Click on transaction links to see more detailed information

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ACCOUNTS TAB: Disputes

From the transaction activity screen with in the Accounts tab, you may submit a dispute for an ACH or Debit/ATM Card transaction.

1. Find the unauthorized/unrecognized transaction within your account Activity. Hover over the D icon and Dispute Charge to open the form to submit a dispute

2. Complete the Dispute Information form and select Preview. The form criteria vary based on transaction type being disputed

3. Review the information about the transaction dispute. If correct, select Submit. An email is sent to your Online Banking email address to confirm the submission and provide next steps

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ACCOUNTS TAB: eDocuments

How to enroll in eDocuments

1. From the Accounts tab, select eDocuments then My eDocuments Preferences to enroll your deposit and loan accounts in electronic statements, notices and/or eTax documents

2. Select the account(s) for which you would like to receive electronic versions of statements, notices, and/or tax documents

Beginning July 2017, we are increasing the available history of Deposit Account Statements each month for the life of active accounts that remain enrolled in our online digital banking service. 3 years of tax documents are stored online.

View your eDocuments

1. From the Accounts tab, hover over eDocuments then select either eStatements/eNotices (for account statements or notices) or eTax Documents (for tax documents)

2. Use the drop-down menus to narrow your search by account, document type, and/or date

3. Finally, links will appear for available documents that match your criteria

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ACCOUNTS TAB: Transaction Search

Use Transaction Search to locate detailed information about specific transactions

1. Select an Account(s)

2. Choose the type(s) of transaction you are looking for: ATM, Check, Credit, Debit, Fee or select All types

3. Enter a reference ID, date, or amount. If you don’t know the exact information, use a range search

4. Click Search

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PAYMENTS TAB: Bill Pay

Access Bill Pay in Payments to send payments and schedule recurring payments up to a year in advance.

1. Add a Company or Person to get started

2. Set up Reminders or AutoPay

3. Enter Payment Amount and Date, and select Send Money

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PAYMENTS TAB: Wire Transfers

Wire Transfer Enrollment

1. From the Payments or Services tab, access Wires Application.

2. Print and complete the application and submit by mail or to your nearest Amegy Banking Center

3. Once you receive email confirmation regarding your wire application, enroll in Enhanced Account Protection (EAP, see page 10) or Dual Authorization (see page 26).

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PAYMENTS TAB: Wire Transfers

Initiating a Wire Transfer

1. From the Payments or Services tab, access Wires > Create USD Wire or to use a template you setup, access Initiate from Template

2. Complete the USD Wire Transfer form. Fields marked with a * are mandatory

3. Click Preview and Submit

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PAYMENTS TAB: Popmoney

Initiating a Popmoney Transfer or Request

1. Access Popmoney in Payments to send, receive, or request money, with an email address or mobile number

2. Complete the Send Money or Request Money form

3. Click Continue, verify payment information and click Send Payment

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PAYMENTS TAB: ACH and Recipients

ACH is an efficient and convenient way pay employees or make tax payments. Once your business is setup with ACH, you can create a Direct Deposit payment for your employees or set up tax payments. You also have the ability to create payment templates and recipient lists to ease the process of sending regularly recurring payments. See your Banking Officer to find out how to enroll.

Create a Recipient

1. Go to Payments, Recipient, then click the Create Recipient

2. Complete the payee information, contact information, recipient type

3. Click Preview and Submit

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PAYMENTS TAB: Templates

Create a Direct Deposit or Tax Payment Template

1. Go to Payments, then Templates

2. Enter the template name, pay from account, and total maximum payment amount

3. Add new recipients or select from a list of previously created recipients

4. After selecting the recipients, preview the information and click the submit button

5. Confirmation will display when the ACH Direct Deposit template is added

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PAYMENTS TAB: Templates

Initiate or Schedule an ACH Payment from a Template

1. Go to Payments, then ACH, then Initiate from a Template

2. Select the template or create a template

3. Enter amount of the payment

4. Click preview, then Submit

Adding Banks

A list of existing and preferred financial institutions with routing numbers, city and states has been provided. The list can be used as a reference when creating recipients. Preferred banks is a list of financial institutions manually entered by the user.


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TRANSFERS TAB: Transfer Center

Create, edit and view scheduled and completed transfers in Transfer Center.

1. Select a date range from Transfer Center to manage the view screen

2. Create Transfer from Transfer Center or click on Transfers tab then Create Transfer to schedule a transfer

3. Select Transfer From and To from the drop down box, dollar amount, transfer amount, and delivery date to schedule your one time or recurring transfer

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TRANSFERS TAB: Other Accounts

1. To transfer funds to an external financial institution or to a Friend’s Account, click on Other Accounts

2. Print, fill and submit form found in Add Friends External Account to make external transfers to a friend

3. Add external accounts you hold at other financial institutions, enter External Transfer Accounts information

4. To begin internal Transfer to Friend, enter account number and name

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ADMIN TAB: Create User

Add a New User/Create User

The Customer System Administrator (CSA) begins by selecting the Add a New User/Create User link from the Admin tab

1. Create a Login ID and Temporary Password for the new user. (When logging in the first time, the new user will be required to change his/her password).

2. Fill in the User’s information. Make the status active to allow the user to log in the business profile online.

3. Apply the appropriate security level settings Business Customer System Administrators, or CSAs, are granted administrator permissions to the business’s Online Banking profile. They can add new users, reset passwords, change user entitlements, or delete user profiles. Approvers allow the user to approve activity initiated by other business users. Note: This option is only available when the business is enrolled in Dual Authorization, which is detailed in the Dual Authorization section below.

4. Select user access.

5. Click Save and Continue.

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ADMIN TAB: User Entitlements

Business Online Banking is designed to allow multiple users with multiple access levels. The User Entitlements allows the Customer System Administrator (CSA) to manage access given to each user. CSA has the ability to add, modify and delete users. The administrator or CSA creates a Login ID and temporary password for a new user. Please Note: As new accounts are opened, CSAs will need to entitle themselves to view this account and set the entitlement rights for other users.

Entitle Accounts

There are two levels of customized access that can be set up by a CSA. The first level is configured by selecting the accounts the user should have access to and designating Daily and Transactions Limits.

1. If user is entitled for Transfer to Friend, then the new user will be able to view and make transfers to the current and future Transfer to Friend accounts for the business.

2. If the user is granted custom access on any of these accounts, the CSA will define the specific account services for each account on the next page. Click Save and Continue.

Custom Account Entitlements

The second level of custom entitlements defines access to the different account services for each account. Access can be granted to services under information reporting, payments, templates, and other services.

1. Select which services the user should have access to for each account. Use the arrows on the right to expand or collapse the different accounts selected for custom access.

2. When all desired services are selected, click Save and Continue. The customized user is now added to the business profile.

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ADMIN TAB: Administrator User Entitlements

Dual Authorization

Dual Authorization is an optional service that enables a company to require TWO business users to approve certain transactions initiated by another user. One business user must make the request and another user must approve the request (Both users must have access to the account).

An example is included to demonstrate how to approve changes made to a user profile. (Note: the following only applies to clients who are enrolled in Dual Authorization).

An email and/or Info Center alert is sent to an Approver to notify them of any outstanding approvals. The Approver can click on the link within the Info Center to begin approving the activity. From the Admin tab, CSA’s can view the users who are designated as an Approver. Users cannot approve their own activity.

The Approver reviews the information and User’s Access. They have the option to write a memo to the user who originated the request, and can either Reject or Approve the change. A message is sent to the originator’s message center confirming the rejection or approval.


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SERVICES TAB

Account Services• Courtesy Approval• Enroll in Mobile Banking with Bill Pay• Enroll in Enhanced Account Protection (EAP) to add an additional layer of security when performing certain transfer functions.

– Click on Enhanced Account Protection from the Services tab to find out more information on how EAP works

– Edit Enhanced Account Protection PIN or Mobile Device Number from Home tab or Services tab

• Wires Application

Check Services• Reorder checks• Request copies of checks, statements and transactions• Place stop payments

Alerts, Messages and Card Services• Set up Debit/Credit Card Travel Notifications• Set up Mobile Card Fraud Alerts• Enroll in Visa Checkout

Card Services• Credit/Debit and ATM Transactions Dispute Form• Debit/Credit Card Travel Notifications• MyPHOTOcard™

• Order Visa Debit Card®

• Visa Checkout• Visa PrePaidCards