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Business Operations Manual(ISO/TS 16949:2009)

Description of the quality system applies within:

Associated Spring Raymond

(U.S. Operations)

Release Date: 09/28/12 Rev.: D

Printed: 01/28/13 at 10:19 AM – Valid for 24 Hrs. all hard copies of this document are to beconsidered FOR REFERENCE ONLY! Refer to Associated Spring Raymond intranet for latest

version.

It is the responsibility of the user to ensure the most recent revision is being utilized.

Approvals: Approval Signatures on File

President



INDEX

1. Scope ...................................................................................................................................................... 1 Foreword ................................................................................................................................................. 1

Registration Scope ............. ............. ............ .............. ............. .............. ............. ............. ............. ............. 1

Application and Exclusions ...................................................................................................................... 1Mission Statement ................................................................................................................................... 1

Quality Policy & Objectives .................................................................................................................... 1

2. Organizational Overview....................................................................................................................... 2

3. Introduction to the Quality Manual ...................................................................................................... 2

4. Quality Management System................................................................................................................. 2-6 General Provisions................................................................................................................................... 2

Interrelationship Map ............ .............. ............. .............. ............. ............. ............ .............. .............. ....... 3

Documentation Requirements .................................................................................................................. 4General............................................................................................................................ 4

Quality Manual ............. .............. ............. .............. ............ ............. ............. .............. ...... 4

Control of Documents ...................................................................................................... 5

Engineering Specifications ............. ............. .............. ............. .............. ............ .. 5

Control of Records ......................................................................................................... 5

Document Control Map ............ ............. ............. .............. .............. ............. ............ ............. ............. ...... 6

5. Management Responsibility .................................................................................................................. 6-10 Management Commitment ............. .............. .............. .............. ............ ............. ............. ............. ............. 6

Process Efficiency ........................................................................................................... 6

Customer Focus ............. ............ ............. .............. ............. .............. ............. ............ ............. .............. .... 6

Quality Policy ......................................................................................................................................... 7Planning .................................................................................................................................................. 7

Quality Objectives ........................................................................................................... 7

Quality Management System Planning .............. .............. ............. ............. ............ ........... 7 Business Planning Map ....................... ............. .............. ............. ............ ............. .............. .............. ....... 8

Responsibility, Authority, and Communication ................... ............. .............. ............ ............. ............. .... 8

Responsibility and Authority............................................................................................ 8

Responsibility for Quality .................................................................................. 8Management Representative ............................................................................................ 8-9

Customer Representative ............ ............ .............. .............. ............. ............. ...... 9

Internal Communication .................................................................................................. 9

Management Review ............................................................................................................................... 9 Management Review – Continuous Improvement Map ............. ............. ............ .............. .............. ............ 9

General............................................................................................................................ 10

Quality Management System Performance ................... .............. .............. .......... 10

Review Input ................................................................................................................... 10

Review Output................................................................................................................. 10

6. Resource Management .......................................................................................................................... 10-13 Provision of Resources ............................................................................................................................ 10

Human Resources ........... ............. .............. .............. ............. ............ ............. .............. ............. .............. . 10General ............ .............. .............. ............. ............. ............. ............. ............. .............. ............. .... 10

Competence, Awareness and Training ............. ............ .............. ............. .............. ............. ............. .......... 10-11 Human resources and Training Map ........... ............. .............. .............. ............. ............. ............ .............. 11

Product Design Skills ......................................................................................... 11

Training ............................................................................................................. 11-12

Training on the job ............................................................................................. 12

Employee Motivation and Empowerment ........... .............. ............. ............. ........ 12

Infrastructure ........................................................................................................................................... 12

Plant, Facility, and Equipment Planning ............. ............. ............. ............ ............. ........... 12Contingency Plans ........................................................................................................... 12

Work Environment .................................................................................................................................. 12



Personnel Safety to Achieve Product Quality ............ .............. ............. .............. ............. . 13

Cleanliness of Premises ................................................................................................... 13

7. Product Realization ............................................................................................................................... 13-32

Planning of Product Realization ............................................................................................................... 13

Acceptance Criteria ......................................................................................................... 13

Confidentiality ................................................................................................................. 13

Change Control ............................................................................................................... 13-14

Customer-Related Processes .................................................................................................................... 14

Cost Estimating Map ............................................................................................................................... 14 Determination of Requirements Related to the Product ............. ............. ............. ............ .. 14

Customer –Designated Special Characteristics ............. ............. .............. ............ 15

Review of Requirements Relate to the Product ............ .............. .............. ............. ............ 15

Organization Manufacturing Feasibility ............ .............. ............. .............. ......... 15

Customer Communication ............................................................................................... 15-16

Customer Service / Contract Review Map ................................................................................................ 17 Design and Development ......................................................................................................................... 17

AQP/Change Process/PPAP .............. ............. .............. ............ ............. ............. .............. .............. ......... 18 Design and Development Planning .............. ............. ............. ............. ............. .............. ... 18

Multidisciplinary Approach ............. ............ .............. ............. .............. ............. . 18

Design and Development Inputs .............. ............. ............. ............. ............. ............. ........ 18-19

Product Design Input.......................................................................................... 19

Manufacturing Process Design Input ..................... ............. ............. ............ ....... 19

Special Characteristics ....................................................................................... 19 Design and Development Outputs ............ ............. .............. .............. ............. ............. ..... 19

Manufacturing Process Design Outputs ....................... .............. ............. ............ 20

Design and Development Review..................................................................................... 20

Monitoring ......................................................................................................... 20

Design and Development Verification ........... .............. ............. ............ ............. .............. . 20

Design and Development Validation ............. .............. ............. ............ ............. .............. . 20

Prototype Program ............................................................................................. 21

Product Approval Process .................................................................................. 21

Control of Design and Development Changes ................... ............. .............. .............. ...... 21

Purchasing ............................................................................................................................................... 21

Purchasing Map ...................................................................................................................................... 21 Purchasing Process .......................................................................................................... 22

Regulatory Conformity ...................................................................................... 22 Supplier Quality Management System Development ............ .............. ............ ..... 22

Customer Approved Sources .............................................................................. 22

Purchasing Information .................................................................................................... 22

Verification of Purchased Product ............. .............. .............. .............. ............. ............. ... 22-23 Receiving /Material Release Map ............. .............. ............. .............. ............ ............. ............. .............. ... 23

Incoming Product Quality .................................................................................. 23

Supplier Monitoring ............ ............. .............. .............. .............. .............. .......... 23-24

Production and Service Provision ............. .............. ............. ............. ............ .............. .............. ............. ... 24

Production / Service Provision Map ......................................................................................................... 24 Control of Production and Service Provision ............ ............. .............. ............. ............ .... 24-25

Control Plan .............. ............. ............ ............. .............. ............. .............. .......... 25

Work Instructions .............................................................................................. 25

Verification of Job Set-ups .............. ............. .............. ............. ............ ............. .. 25

Preventive and Predictive Maintenance ............ ............. .............. .............. ......... 25

Preventative / Predictive Maintenance Map ............................................................................................. 26 Management of Production Tooling............... .............. .............. ............. ............ 26

Production Scheduling ....................................................................................... 26

Production Release and Scheduling ....... ............. .............. ............ ............. ............. .............. ............. ..... 27

Feedback of Information from Service ........... .............. ............. .............. ............ 27

Service Agreement with Customer ............. .............. ............. ............. ............. ... 27

Validation of Processes for Production and Service Provision ........... .............. ............. ..... 27

Identification and Traceability ......................................................................................... 28

Customer Property ............. ............. .............. ............. ............ ............. .............. .............. . 28



Customer-Owned Production Tooling ................... .............. ............ ............. ...... 28

Preservation of Product .................................................................................................... 28

Shipping / ASN / Invoicing Map ............. ............. ............. ............. .............. ............. ............. ............. ..... 29 Storage and Inventory ...................................................................................................... 29

Packaging / Storage / and Preservation of Products Map ........... .............. ............. ............. ............ ......... 30 Control of Monitoring and Measuring Devices ............. .............. ............ ............. ............. .............. .......... 30-31 Gauge and Test Equipment Control, Calibration, and MSA Map ............. .............. ............. ............ ......... 31

Measurement System Analysis ............. ............ .............. ............. .............. ............. .......... 31

Calibration/Verification Records ............. .............. .............. ............. ............. ............ ....... 32

Laboratory Requirements ............ .............. ............ ............. ............. .............. .............. ..... 32

Internal Laboratory ............................................................................................ 32

External .......................................................................................................................... 32

8. Measurement, Analysis and Improvement ........................................................................................... 32-40

General ................................................................................................................................................... 32

Identification of Statistical Tools...................................................................................... 32

Knowledge of Basic Statistical Concepts ........... .............. .............. .............. .............. ....... 33

Monitoring and Measurement .................................................................................................................. 33Customer Satisfaction ...................................................................................................... 33

Internal Audit .................................................................................................................. 33 Internal Auditing Map ............ ............. ............. .............. .............. ............ ............. ............. .............. ....... 34

Quality Management System Audit ............ ............ .............. .............. ............. ... 34

Manufacturing Process Audit ........... ............. .............. .............. ............. ............ 34

Product Audit..................................................................................................... 34Internal Audit Plans ........................................................................................... 34

Internal Auditor Qualification ............................................................................ 35

Monitoring and Measurement of Processes............. .............. .............. ............. ............. .... 35

Monitoring and Measurement of Manufacturing Processes .... .............. ............. .. 35

Monitoring and Measurement of Product .............. .............. ............ ............. ............. ....... 35Layout Inspection and Functional Testing........................ ............. ............. ......... 35

Appearance Items .............................................................................................. 36

Control of Nonconforming Product .............. ............. .............. ............. ............ ............. .............. ............. 36Control of non-Conforming Map ............................................................................................................. 37

Control of Reworked Product ............. .............. ............ ............. ............. .............. ............ 37

Customer Information ............. .............. .............. .............. ............. ............. ............ ......... 37

Customer Waiver ............. ............ ............. .............. .............. ............. ............. ............ ..... 37

Analysis of Data ...................................................................................................................................... 37-38Analysis and Use of Data ................................................................................................. 38

Improvement ........................................................................................................................................... 38

Continual Improvement ................................................................................................... 38

Continual Improvement of the Organization ................ ............. .............. ............ 38Manufacturing Process Improvement.................. .............. ............. ............ ......... 38

Corrective Action ............................................................................................................ 38-39Corrective / Preventative Action Map ...................................................................................................... 39

Problem Solving ................................................................................................ 39

Error-Proofing ................................................................................................... 39

Corrective Action Impact ................................................................................... 39

Rejected Product Test/Analysis ............. ............. .............. ............. ............ ......... 39-40

Preventive Action ............................................................................................................ 40

A.1 Phases of the Control Plan ................................................................................................................. 40

A.2 Elements of the Control Plan ........... ............ ............. ............. .............. ............. .............. ............ ...... 40

B.1 Terms and Definitions ....................................................................................................................... 41



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1 Scope

1.1 ForewordAssociated Spring Raymond has issued this Quality Manual to demonstrate its commitment to maintaining high-

level product quality, company-wide control systems, and customer service within an environment that focuses on

continual improvement for all of its U.S. based operations. This Quality Manual is organized along the lines of

ISO/TS 16949:2009 and it describes a Quality Management System intended to:

a. Demonstrate Associated Spring Raymond’s ability to consistently provide products and services that meet

customer and applicable regulatory requirements, and;b. Enhance customer satisfaction through the effective application of the system, including processes for

continual improvement of the system and the assurance of conformity to customer and applicable regulatory

requirements.

1.2 Application and exclusions

1.2.1 Registration Scope Associated Spring Raymond complies with all applicable requirements of ISO/TS 16949:2009 and demonstrates

this compliance through the formal registration process. The scope of registration is for:

� The facility at 370 W Dussel Drive Suite A, Maumee, OH 43537 is responsible for the Processing and

Sales of Die Components, Springs, Spring Washers, Specialty Fasteners, and Similar Custom Engineering

Products and Value-Added Assemblies - with design and development

� The facility at 6180 Valley View Avenue, Buena Park, CA 48192 is responsible for Distribution and

Customer Service.

SIC Codes: 5072, 3495

NAICS: 332900

1.2.2 Permissible ExclusionsThe scope of exclusions is picking, packaging, shipping and inspection for the following warehouses:

a. Kaller Warehouse (Division of Barnes Group Inc. – located in Brecksville, OH) – Subject exclusion only

includes the distribution center activities. Such activities only include the picking, packaging and drop

shipment of Heavy Duty Gas Springs sold under the scope of the Associated Spring Raymond catalog

business and does not include any automotive OEM related customers.

Unless identified above all other elements are controlled under this quality manual organized along the line of ISO/TS 16949:2009.

Associated Spring Raymond’s International locations comply with its own quality system.

1.4 Mission StatementAssociated Spring Raymond’s mission is to exceed its customers’ expectations by supplying innovative engineered

products through a world-class manufacturing and distribution system while maximizing quality, delivery and

customer service.

1.5 Quality Policy & Objectives

To provide quality products and service on a worldwide basis that exceeds the expectations of both our internal andexternal customers.

Our goal of maintaining world-class industry leadership will be accomplished through ongoing customer focus at

all organizational levels along with superior supplier and customer relationships.

� Recognize that top management and all organizational units are fully committed to quality. Quality is

everyone’s responsibility and our future is dependent upon maintaining a position of quality leadership.

� Make regular improvements in quality and productivity through ongoing training and employee awareness

� Adopt a defect prevention approach to quality rather than defect detection

� Realize that quality is total conformance to specifications, including statutory and regulatory requirements.

� Involve suppliers and customers to optimize quality and reduce cost for the end user.

� Establish a cooperative environment for teamwork and mutual problem solving among all employees.



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2 Associated Spring Raymond—Organizational Overview

Associated Spring Raymond is a leader in the design, manufacturing and sale of springs, that provides thousands of

parts to industry, including die springs, MRO products, gas springs, fasteners, mechanical struts, and hardware. In

addition, the company offers a wide range of stock and custom made springs, washers, rings, and mechanical

struts.

Major customers include: PACCAR, Freightliner, Caterpillar, GM, Ford, Chrysler and other automotive

manufacturers. In addition, distribution type customers include, Johnson Controls, GE, Texas Instruments,Sundstrand, Hughes, and Lockheed Missiles.

3 Introduction to the Quality Manual

This Quality Manual documents Associated Spring Raymond’s Quality Management System (QMS). It is the

source of reference for all matters dealing with quality assurance and is available for inspection by customers,

potential customers, and third-party quality auditors. The Quality Manual addresses pertinent requirements of ISO/TS 16949:2009 and is structured in a similar style.

The QMS demonstrates the Associated Spring commitment to Total Quality Management. Associated SpringRaymond and staff have identified its core and support business processes that support the goals and strategic

direction of the company.

For the purposes of this Quality Manual, the terms and definitions given in ISO 9001:2008 apply.

4 Quality Management System

4.1 General Provisions

Associated Spring Raymond has established, documented, implemented and maintains a quality management

system and continually improves its effectiveness in accordance with the requirements of this Quality Manual.

a. Identification and Application of Business Process

To implement its QMS, Associated Spring Raymond has defined its core and support business processes.

These processes include management activities, provision of resources, product and service realization andmeasurements. The core processes describe the entire service life cycle from business development through

sales, to order fulfillment and delivery, and include all process necessary for meeting customer requirements.

At Associated Spring Raymond, these non-specific core processes are also referred to as “process realization”

processes. In essence, they describe all the processes that are necessary for Associated Spring Raymond to

realize and deliver the desired products to its customers. Our core processes are identified in the diagram

below and address the requirements of clause 7.0 of ISO/TS 16949:2009.

Associated Spring Raymond’s support processes describe all other business requirements that are necessary tomanage and control resources and to conduct business in an orderly manner. These are shown in the process

diagram (measurement, analysis and improvement processes, corresponding to clause 8 of ISO/TS16949:2009, overall management processes addressed by clauses 4, 5, and 6 of ISO/TS 16949:2009). The

support processes apply to all aspects of Associated Spring Raymond’s business.

b. Sequence and Interaction of Business ProcessAssociated Spring Raymond’s core processes are designed to identify customer needs and provide value-

added products to satisfy those needs. Management processes support and facilitate production/distribution

and drive improvements to the management system. Improvement processes are directed toward production

and management processes. The diagram is supported by individual subordinate documents that describe the

individual interactions among the processes.



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Interrelationship Map—Top Level Flow Chart

c. Operation and Control

The criteria and methods required to ensure the effective operation and control of these processes have also

been defined in this Quality Manual and in subordinate documents.

d. Resources and Information

Associated Spring Raymond ensures the availability of resources and information to support the operation and

monitoring of its business processes through the generation of a business plan that includes personnel, and

infrastructure.

e. Monitoring, Measurement and Analysis

The documentation of records and other key information necessary to support the operation, monitoring,

measurement, and analysis of the Associated Spring Raymond’s business processes are available to

appropriate Associated Spring Raymond employees.

f. Continual Improvement

Associated Spring Raymond documents Continuous Improvement Projects through the use of its PQCN, BOS,

and KPI action items; covering safety, quality and productivity activities. Internal audit reports, results of corrective and preventive actions, and other tracking information required by the QMS are also maintained

and used to measure, monitor and analyze the business processes and to track the implementation of the

actions necessary to achieve planned results and to achieve continual improvement.

Processes needed for the quality management system referred to above include processes for management

activities, provision of resources, product realization, and measurement.

These processes are managed by Associated Spring Raymond in accordance with the requirements of this Quality

Manual. Where Associated Spring Raymond chooses to outsource any process that affects product conformitywith requirements, control over such processes is ensured. Control of such outsourced processes or by contract

(i.e. maintenance and calibration) is identified within the quality management system (e.g. Control Plans per AQP).

Use of outside resources does not absolve Associated Spring Raymond of the responsibility for conformity to all

customer requirements.



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4.2 Documentation Requirements

4.2.1 GeneralThe quality management system documentation includes:

a. Documented statements of Associated Spring Raymond’s quality policy and quality objectives

b. Associated Spring Raymond’s quality manual

c. Documented procedures required by ISO/TS 16949:2009

d. Documents needed by Associated Spring Raymond to ensure the effective planning, operation and control of

its processes, ande. Records required by ISO/TS 16949:2009 and this quality manual

Procedures established, documented, implemented and maintained to control the QMS processes may be in any

form or type of medium. The extent of the BOM documentation is consistent with the:

� Type of activities

� Complexity of processes and their interactions and

� Competence of personnel

This Business Operations Manual (BOM) is the top-level document of the Quality Management System (QMS)

that describes its overall configuration, states the policies of Associated Spring Raymond quality, documents

procedures and visual aids, and is the primary communication tools with external auditors. Supporting this BOM

is a series of procedures, visual aids, work instructions, product documentation, etc. that are used to provide control

of Quality Management System processes.

The Associated Spring Raymond’s QMS (Level I Manual, procedures, forms and controlled documents) is housed

on its intranet and/or through Associated Spring Raymond’s AS400 System (i.e. JBA). They are placed incommon areas accessible to appropriate Associated Spring Raymond personnel. These processes contain all

procedural and managerial controls by which Associated Spring Raymond aims to demonstrate its conformance to

its BOS, and the effectiveness of the QMS towards attainment of its quality policy and objectives.

These controlled areas contain at a minimum:

� QMS documents that describe conformance criteria, conformance responsibility, and objective evidence

criteria for each control

� Databases that control key Associated Spring Raymond processes and establish appropriate records

� Audit Reports that assess compliance and effectiveness of the BOS and identify any needs for improvement

� Corrective and preventive actions taken for continual improvement� Procedures, work instructions, visual aids, and forms to supplement this Business Operations Manual and

complete the documentation of the QMS.

In addition to these electronic documents, selected hardcopies of specific procedures, forms, visual aids, data

sheets, product information, etc. are maintained to provide accessibility and as a convenience to appropriate

personnel.

The QMS is maintained, updated, and continually improved as Associated Spring Raymond seeks better business

practices. QMS documentation is evaluated through the internal audit process. Documentation changes are

reviewed with affected personnel.

4.2.2 Quality Manual

Associated Spring Raymond has established, documented, and maintains this quality system as a means of ensuring that its products conform to its specified requirements and to foster an environment of continual

improvement. A Quality Manual (this document) has been established, is being maintained, and includes the

following:

a) the scope of the quality management system, including details of and justification for any exclusions (see 1.2).

b) the documented procedures established for the quality management system, or reference to them, andc) a description of the interaction between the processes of the quality management system (see 4.1b).

This Quality Manual is organized and follows the ISO/TS 16949:2009 requirements. Paragraph numbers and

document numbers follow the ISO/TS 16949:2009 numbering system.

4.2.3 Control of DocumentsDocuments required by the quality management system are controlled. Documented procedures have been

established to define the controls needed to:



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a) approve documents for adequacy prior to issue,

b) review and update as necessary and re-approve documents,

c) ensure that changes and the current revision status of documents are identified,

d) ensure that relevant versions of applicable documents are available at points of use,

e) ensure that documents remain legible and readily identifiable,

f) ensure that documents of external origin are identified and their distribution controlled, andg) prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are

retained for any purpose.

Related Divisional Procedures:

PROCEDURE DIVISION PROCEDURE

Controlled Document Numbers DP 423-1

Level II Document Procedures DP 423-2

Approval of Procedures DP 423-3

Document Change Request DP 423-4

Document Change Request Form DP 423-4F1

Document Change Request Log DP 423-4F2

Master Document List DP 423-5

Standard Work Instructions (Level III) DP 423-6

Standard Work Instructions DP 423-6F1

Form Format DP 423-7

Print and Electronic CAD file Control DP 423-8 Control of Raymond Product, Packaging, Drawing Standards, and

Data Tables

DP 423-9

Control of Product Labels DP 423-10

Control of Product Catalogs DP 423-11

Catalog Update and Approval Form DP 423-11F1

4.2.3.1 Engineering SpecificationsDocumented procedures have been established to assure the timely review, distribution and implementation of all

customer engineering standards/specifications and changes based on customer-required schedules. Timely review

should be as soon as possible, and may not exceed two working weeks. Associated Spring Raymond maintains a

record of the date on which each change is implemented, including updated documents. A change in these

standards or specifications requires an updated record of customer production part approval when these

specifications are referenced on the design record or if they affect documents of production part approval process,such as control plan, FMEAs, etc.



Control of Customer Drawings DP 4231-1

Control of Customer Standards DP 4231-2

Master Customer Standards List DP 4231-2F1

4.2.4 Control of Records (Process Map BOM 4.2.4)Records needed to provide evidence of conformance to specified requirements and the effective operation of the

QMS are established and maintained. Pertinent records from suppliers and customers are elements of the data.Records must remain legible, readily identifiable and retrievable. A documented procedure has been established to

define the controls needed for the identification, storage, protection, retrieval, retention time, disposition, anddisposal of records. The Quality Manager has overall responsibility for this procedure. These controls satisfy

regulatory and customer requirements.



Control of Quality Records DP 424-1

Record Retention Master List Template DP 424-F1



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Process Map BOM 4.2.4

4.2.4.1 Records Retention For more information see section(s): 4.2.4

5 Management Responsibility

5.1 Management Commitment Top management provides evidence of its commitment to the development and implementation of the quality

management system and continually improving its effectiveness by:

a. communicating to the organization the importance of meeting customer as well as statutory and regulatoryrequirements (employee letters, functional meetings, Management Review Meetings, HSE Meetings, all employee

meetings)

b. establishing the quality policy,

c. ensuring that quality objectives are established,

d. conducting management reviews, and

e. ensuring the availability of resources.

5.1.1 Process EfficiencyTop management reviews the product realization process and the support processes during staff meetings, product

launch meetings and/or Management Review Meetings to assure their effectiveness and efficiency.

Associated Spring Raymond also utilizes the tools and methodology from its Business Enterprise System (GDP,Lean, and EI) to analyze and drive process efficiency.

5.2 Customer Focus

Top management ensures that customer requirements are determined and are met with the aim of enhancing

customer satisfaction.



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For more information see section(s): 7.2.1, 8.2.1

5.3 Quality Policy

Adherence to Associated Spring Raymond’s quality policy is a mandatory requirement for all its employees.

Associated Spring Raymond's quality policy statement provides a framework for establishing and reviewing

quality objectives with consideration given to:

a. the level and type of future improvement needed for the organization to be successful (e.g. businessobjectives),

b. the expected or desired degree of customer satisfaction,c. the development of people in the organization,

d. the needs and expectations of the community,

e. the potential contributions of suppliers and partners.

Associated Spring Raymond’s management periodically reviews the quality policy to ensure that ita. is appropriate to the purpose of the organization,

b. includes a commitment to comply with requirements and continually improve the effectiveness of the quality

management system,

Associated Spring Raymond's mission serves as a framework for its quality policy as found in section 1.5 of thismanual and available for all employees on its intranet.

Associated Spring Raymond’s management ensures that its quality policy is communicated and understood within

the organization through internal training, personal reinforcement postings, postings, and the implementation of

quality objectives. The quality policy is reviewed during the annual Business Plan development process and it part

of it annual quality plan. 5.4 Planning



Business Plan/Profit Plan DP 54-1

5.4.1 Quality Objectives

Top management ensures that quality objectives are established at relevant functions and levels within the

organization. The quality objectives must be measurable and consistent with the quality policy. Top managementdefines quality objectives and measurements that shall be included in the business plan and used to deploy the

quality policy. Quality objectives address customer expectations and must be achievable within a defined period.

Those needed to meet requirements for product (see 7.1a) are established during feasibility review and AQP (as

applicable), both managed by Engineering/Quality.

Related Divisional Procedures:PROCEDURE DIVISION PROCEDURE

Business Operating System DP 541-1

5.4.1.1 Quality Objectives --- Supplemental For more information see section(s): 5.4.1

5.4.2 Quality Management System Planning (Process Map BOM 5.4.2)Business/Quality Plan development process and Management Review Meetings are utilized by top management to

ensure that;

a) the planning of the quality management system is carried out in order to meet the requirements given in 4.1, as

well as the quality objectives, and

b) the integrity of the quality management system is maintained when changes to the quality management system

are planned and implemented.



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5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and AuthorityAssociated Spring Raymond’s management ensures that responsibilities and authorities are defined and

communicated within Associated Spring through:

a) the Associated Spring Organizational Chart showing the interrelationship of personnel who participate in the

business processes, and/or

b) specific assignment of responsibilities in documented procedures and work instructions, and/orc) job descriptions and/or

d) assignment of responsibilities made in connection with specific contracts



Responsibility and Authority DP 551-1

5.5.1.1 Responsibility for Quality

Managers with responsibility and authority for corrective action are promptly informed of products or processesthat do not conform to requirements. Personnel responsible for product quality have the authority to stop

production to correct quality problems. Production operations across all shifts are staffed with personnel in charge

of, or delegated responsibility for, ensuring product quality.

5.5.2 Management RepresentativeTop management has appointed its Quality Manager as the Management Representative. In this capacity,

irrespective of other responsibilities, this position has responsibility and authority that includes

a) ensuring that processes needed for the quality management system (QMS) are established, implemented and

maintained,



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b) reporting to top management on the performance of the QMS and any need for improvement,c) ensuring the promotion of awareness of customer requirements throughout the organization through

implementation and continual improvement of the QMS, and

d) liaison with external parties on matters relating to the QMS



Management Representative DP 552-1

5.5.2.1 Customer Representative

Top management has assigned the Global Engineering and Quality Manager the responsibility and authority toensure that customer requirements and quality related issues are addressed. This includes selection of special

characteristics, setting quality objectives, corrective and preventive actions, product design and development. In

addition, managers assist the Human Resources Department in establishing related training/competence needs for

personnel.

5.5.3 Internal CommunicationTop management ensures that appropriate communication processes are established within the organization and

that communication takes place regarding the effectiveness of the quality management system. Methods of

communication include:

a) Meetings

b) GEMBA Walks

c) Bulletin board postingsd) Intranet

e) E-mail and other correspondence pertaining to specific issues

5.6 Management Review (Process Map BOM 5.6)

Process Map BOM 5.6



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5.6.1 General

Top management reviews the organization's quality management system to ensure its continuing suitability,

adequacy and effectiveness. These reviews include assessing opportunities for improvement and the need for

changes to the quality management system, including the quality policy and quality objectives.

Management Review meetings require participation by the executive management. An agenda is established to

facilitate the meeting and includes the topics for review. Records of the inputs and outputs of the management

review are maintained.



Management Review of Quality System Effectiveness DP 561-1

5.6.1.1 Quality Management System PerformanceManagement Review meetings are scheduled to include all requirements of the quality management system and its

performance trends as an essential part of the continual improvement process. These reviews include, but are not

limited too, the monitoring of delivery, quality, and customer satisfaction objectives. These results are recorded to

provide, as a minimum, evidence of the achievement of

a) the quality objectives specified in the business plan, and

b) customer satisfaction with product and services supplied.

5.6.2 Review InputThe input to management review includes, but is not limited to, information on

a) results of audits,

b) customer feedback,c) process performance and product conformity,

d) status of preventive and corrective actions,

e) follow-up actions from previous management reviews,

f) changes that could affect the quality management system,

g) analysis of actual and potential field-failures and their impact on quality, safety or the environment, and

h) recommendations for improvement.

NOTE 1: The Associated Spring Raymond health, safety, and environmental management system is separately

documented in its HSE manual.

NOTE 2: Management reviews may be in the form of and “organized meeting” or informal such as “Gemba

Walks”

5.6.2.1 Review Input --- Supplemental For more information see section(s): 5.6.2

5.6.3 Review OutputThe output from the management review includes any decisions and actions related to

a) improvement of the effectiveness of the quality management system and its processes,

b) improvement of product related to customer requirements, and

c) resource and training needs.

6 Resource Management

6.1 Provision of ResourcesAssociated Spring Raymond utilizes a Business Planning process to determine and provide the resources needed to

a) implement and maintain the quality management system and continually improve its effectiveness, and

b) enhance customer satisfaction by exceeding customer requirements.

6.2 Human Resources

6.2.1 GeneralPersonnel performing work affecting product quality are required to be competent based on appropriate education,

training, skills and experience.



Page 11 of 45

6.2.2 Competence, Awareness and Training (Process Map BOM 6.2.2)

Responsible Functional Manager and Human Resources:

a) determines the necessary competence for personnel performing work affecting product quality. These

competence/skills requirements are documented in job description and/or training matrices.

b) provides training or takes other actions, such as improving work instructions, process improvement, or

reassignment of personnel, to ensure competence.c) evaluates the effectiveness of the actions taken.

d) ensures that its personnel are aware of the relevance and importance of their activities and how they contribute

to the achievement of the quality objectives through new employee training, performance evaluations, writtenor verbal communications.

e) maintains appropriate records of education, experience, skills and qualifications for each employee. Training

provided by Associated Spring Raymond or outside sources is recorded in the employee’s personnel file.



Training Request Policy (Seminars/Conferences) DP 622-1

Performance Evaluation Policy DP 622-2

Position Description Policy DP 622-3

For more information see section(s): 6.2.2.2


6.

2.2.1 Product Design SkillsAssociated Spring Raymond ensures that personnel with product design responsibility are competent to achieve

design requirements and are skilled in applicable tools and techniques. Applicable tools and techniques are

documented in the appropriate employee job descriptions.

6.2.2.2 Training

Associated Spring Raymond has a documented procedure for the identification of training needs and achievingcompetence of all personnel performing activities affecting product quality. Personnel performing specific



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assigned tasks are qualified, as required, with particular attention given to the satisfaction of customer

requirements.



Training Policy DP 6222-1

New Hire Checklist DP 6222-1F1

Training Matrices DP 6222-2

Training Matrices DP 6222-2F1

6.2.2.3 Training on the JobAssociated Spring Raymond provides on-the-job training for personnel in any new or modified job affecting

product quality, including contract or agency personnel. Personnel whose work can affect quality are informed via

Quality Alerts, Process Deviations, Product Deviations, and acknowledgement of Customer Complaints (PQCNs),

meetings with appropriate employees, training, etc., about the consequences to the customer of nonconformity to

quality requirements. For more information see section(s): 6.2.2.2

6.2.2.4 Employee Motivation and EmpowermentAssociated Spring Raymond motivates employees to achieve quality objectives, to make continual improvements,

and to create an environment to promote innovation. These methods promote quality and technological awareness

throughout the whole organization.

Associated Spring Raymond (HR) measures (at least annually) the extent to which its personnel are aware of the

relevance and importance of their activities and how they contribute to the achievement of the quality objectives

through its internal/external auditing process and key performance indicators.

6.3 InfrastructureAssociated Spring Raymond determines, provides and maintains the infrastructure needed to achieve conformity to

product requirements. Infrastructure includes, as applicable

a) Buildings, workspace and associated utilities

b) Process equipment (both hardware and software)

c) Supporting services (such as transport, communication, local area network)

6.3.1 Plant, Facility and Equipment Planning

Associated Spring Raymond uses a multidisciplinary approach (see 7.3.1.1) for developing plant, facility andequipment plans. This approach ensures that plant layouts optimize material travel, handling and value-added use

of floor space, and facilitate synchronous material flow. Inventory management, control of cost variances, tracking

of premium freight and other methods are used to evaluate and monitor the effectiveness of existing operations

with a focus on lean manufacturing/distribution principles linked to the effectiveness of the quality managementsystem.

6.3.2 Contingency PlansAssociated Spring Raymond supports customers in the event of an emergency such as utility interruptions, labor

shortages, key equipment failure and field returns through the use of a contingency plan. This support extends to

known production delivery requirements agreed by the customers and Associated Spring Raymond, usually

established by the customers purchase order.


Contingency / Disaster Recovery Plan D 632-1

6.4 Work EnvironmentAssociated Spring Raymond determines and manages the work environment needed to achieve conformity toproduct requirements. Associated Spring Raymond operates in an environment in which lighting, ventilation,

ergonomics, safety, and industrial hygiene are primarily addressed through its HSE program. Awareness is also

raised during Gemba walks, staff meetings, functional meetings etc.



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Environmental DP 64-1

6.4.1 Personnel Safety to Achieve Product QualityProduct safety and means to minimize potential risks to employees are addressed by the organization in its product

design, HSE reviews, and machine acceptance/review process.

6.4.2 Cleanliness of PremisesAssociated Spring Raymond maintains its premises in a state of order, cleanliness and repair consistent with the

product and manufacturing/distribution process needs as part of 5-S and preventive maintenance programs.

7 Product Realization

7.1 Planning of Product RealizationAssociated Spring Raymond plans and develops the processes needed for product realization using an AdvancedQuality Planning process (AQP), involving specific customer requirements. AQP embodies the concepts of error

prevention and continual improvement as contrasted with error detection, and is based on a multidisciplinary

approach. Planning of product realization is consistent with the requirements of the other processes of the quality

management system (see 4.1). Associated Spring Raymond also applies the requirements given in 7.3 in the

development of product realization processes.

In planning product realization, Associated Spring Raymond determines the following, as appropriate (see 4.2.4):a) quality objectives and requirements for the product (see customer drawings and specs);

b) the need to establish processes, documents, and provide resources specific to the product;

c) required verification, validation, monitoring, inspection and test activities specific to the product and the

criteria for product acceptance;

d) records needed to provide evidence that the realization processes and resulting product meet requirements.

The output of this planning process is documented and specifies the processes of the quality management system

(including the product realization processes) and the necessary resources to be applied to a specific product,

project. The quality plan comprises, as applicable, the appropriate AQP checklist/status report, process flow chart,

PPAP, DFMEA, PFMEA, Control Plan, program summary, work orders, and cost estimate.


Advance Quality Planning DP 71-1

AQP-Checklists DP 71-1F1

Production Part Approval Process (customer required) DP 71-2

PPAP Summary Sheet DP 71-2F1

For more information see section(s): 4.1, 4.2.4, 7.3

7.1.1 Planning of Product Realization --- SupplementalCustomer requirements and references to its technical specifications are included in the planning of product

realization as a component of the quality plan.

7.1.2 Acceptance Criteria

Acceptance criteria are defined in the AQP process and, where required, approved by the customer. Acceptancecriteria are documented in customer drawings, Associated Spring Raymond drawings, control plans and other

customer specified documents. For attribute data sampling, the acceptance level is zero defects.

7.1.3 ConfidentialityAssociated Spring Raymond ensures the confidentiality of customer-contracted products and projects underdevelopment, and related product information through confidentiality agreements when necessary or when

required by the customer.

For more information see section(s): 7.2.1

7.1.4 Change Control

Associated Spring Raymond controls and reacts to changes that impact product realization and documents any

actions required. The effects of any change, including those changes caused by any supplier, are assessed, and

verification and validation activities are defined, to ensure compliance with customer requirements. Changes are



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validated before implementation. For proprietary designs, impact on form, fit and function (including performance

and/or durability) are reviewed with the customer, via the PPAP submission process, so that all effects can be

properly evaluated. When required by the customer, additional verification/identification requirements, such as

those required for new product introduction, are met.



Internal Process Deviation and/or Changes DP 714-1

Process Deviation Form DP 714-1F1Process Deviation Log DP 714-1F2

Subcontractor Request for Deviation and or Change DP 714-2

Subcontractor Request for Deviation and or Change and Log DP 714-2F1

Subcontractor Request for Deviation and/or Change Form DP 714-2F2

Process Change Authorization DP 714-3

Engineering Change Notice DP 714-4

Engineering Change Notice Form DP 714-4F1

Engineering Change Notice Log DP 714-4F2

For more information see section(s): 7.1

7.2 Customer-Related Processes (Process Map BOM 7.2)

Process Map BOM 7.2

7.2.1 Determination of Requirements Related to the ProductAssociated Spring Raymond ensures that the following items are determined:

a) requirements specified by the customer, including the requirements for delivery and post-delivery activities,



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b) requirements not stated by the customer but necessary for specified or intended use, where known,

c) characteristics identified as a result of the organization’s knowledge of the product and

manufacturing/distribution processes,

d) statutory and regulatory requirements related to the product, including safety, recycling, environmental impact

(IMDS), applicable environmental regulations, applied to acquisition, storage, handling, recycling, elimination

or disposal of material, ande) any additional requirements determined by the organization.

7.2.1.1 Customer-Designated Special CharacteristicsThe PPAP process and inspection reports ensure conformity to customer requirements for designation,

documentation and control of special characteristics as appropriate. For more information see section(s): 7.1

7.2.2 Review of Requirements Related to the Product

Associated Spring Raymond reviews the requirements related to the product. This review is conducted prior to

Associated Spring Raymond's commitment to supply a product to the customer (e.g. submission of tenders,

acceptance of contracts or orders, acceptance of changes to contracts or orders) and ensures thata) product requirements are defined (Engineer),

b) contract or order requirements differing from those previously expressed are resolved (Customer

Service/Sales), and

c) Associated Spring Raymond has the ability to meet the defined requirements (Customer

Service/Sales/Engineer).

Records of the results of the review and actions arising from the review are maintained. Where the customer

provides no documented statement of requirement, the customer requirements are confirmed by Associated Spring

Raymond before acceptance. Where product requirements are changed, Customer Service ensures that changes are

communicated to Engineering so that relevant documents are amended and relevant personnel are made aware of

the changed requirements.

Where a formal review is impractical (i.e. internet sales), Associated Spring Raymond waves the formal

requirement stated in 7.2.2.



Quote Tracking Procedure DP 722-1

Special Order Cost Build-Up DP 722-2Special Order Quotation Process (Die Component Product Line) DP 722-3

Raymond Quotation Process DP 722-4

Quotation DP 722-4F1

Catalog Quotation Process DP 722-5

Stock Quotation Process (value added) DP 722-6

Custom Solution Quotation Process DP 722-7

Feasibility Review Process DP 722-8

7.2.2.1 Review of Requirements Related to the Product --- SupplementalIn all cases when a formal review is practical, waiving the requirement stated in 7.2.2 for a formal review requires

customer authorization.

7.2.2.2 Organization Manufacturing FeasibilityDuring contract review or AQP (where applicable), the manufacturing/distribution feasibility of the proposed

products is investigated, confirmed, and documented as part of the process of reviewing customer related

requirements (including risk analysis). For more information see section(s): 7.1, 7.2.2

7.2.3 Customer Communication (Process Map BOM 7.2.3)

Associated Spring Raymond determines and implements effective arrangements for communicating with

customers in relation to:a) product information,

b) inquiries, contracts or order handling, including amendments and

c) customer feedback, including customer complaints.



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7.2.3.1 Customer Communication --- Supplemental

Associated Spring Raymond maintains the ability to communicate information and data as required and specified

by the customer.

7.3 Design and Development (Process Map BOM 7.3)The requirements of 7.3 include product and manufacturing/distribution process design and development, andfocus on error prevention rather than detection.

Process Map BOM 7.3A



Page 18 of 45

Process Map BOM 7.3B

7.3.1 Design and Development PlanningEngineering with input from the AQP Team plans and controls the design and development of product and

manufacturing/distribution processes. During the design and development planning, the AQP Team selects the

appropriate AQP checklist that determines:

a) the design and development stages,b) the review, verification, and validation that are appropriate to each design and development stage, and

c) the responsibilities and authorities for design and development.

Engineering manages the interfaces between different groups involved in design and development to ensureeffective communication and clear assignment of responsibility. The AQP checklist is updated, as appropriate, as

the design and development progresses.


7.3.1.1 Multidisciplinary Approach

Associated Spring Raymond uses a multidisciplinary approach to prepare for product realization, including

a) development/finalization and monitoring of special characteristics,

b) development and review of FMEAs, including actions to reduce potential risks, andc) development and review of control plans.

The AQP team typically includes engineering, sales/customer service, purchasing, safety/environmental, quality,

production, and operations.

7.3.2 Design and Development InputsInputs relating to product and manufacturing/distribution process requirements are determined in AQP and records

are maintained. These inputs include:



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a) functional and performance requirements,

b) applicable statutory and regulatory requirements,

c) where applicable, information derived from previous similar designs, and

d) other requirements essential for design and development, including special characteristics.

These inputs are reviewed for adequacy per the AQP checklist. Requirements are reconciled to ensure that theyare complete, unambiguous and not in conflict with each other.


7.3.2.1 Product Design Inputs

The AQP Team identifies documents and reviews the product design inputs requirements, including the following:

a) customer requirements (contract review) such as special characteristics (see 7.3.2.3), identification,traceability and packaging;

b) use of information: the AQP process incorporates information gained from previous design projects, supplier

feedback, internal input, customer data, and other relevant sources, for current and future projects of a similar

nature;

c) targets, as appropriate, for product quality, life, reliability, durability, timing, and cost.

These inputs are reviewed for adequacy by engineering personnel per the AQP checklist.

For more information see section(s): 7.2.2, 7.3.2.3 7.3.2.2 Manufacturing Process Design Input

The AQP Team identifies, documents and reviews the manufacturing process design input requirements, includinga) product design output data (e.g. drawings & specifications, DFMEA, etc.),

b) targets for productivity, process capability and cost,

c) customers requirements, if any, and

d) experience from previous developments.

Manufacturing process design includes the use of error-proofing methods to a degree appropriate to the magnitudeof the problems and commensurate with the risks encountered. These inputs are reviewed for adequacy by

Engineering personnel per the AQP checklist. For more information see section(s): 7.2.2, 7.3.2.3 7.3.2.3 Special Characteristics

The AQP Team identifies special characteristics in accordance to design or contract requirements and

a) includes all special characteristics in the control plan, including product characteristics and processparameters,

b) complies with customer-specified definitions and symbols, and

c) identifies process control documents including drawings, FMEAs, control plans, and operator instructions with

the customer’s special characteristic symbol or the organization’s equivalent symbol or notation to includethose process steps that affect special characteristics.

7.3.3 Design and Development OutputsThe outputs of design and development include drawings, control plans, FMEAs, design review records, and cost

estimates. They are provided in a form that enables verification against design and development inputs and are

reviewed and accepted prior to release. The AQP team ensures that the design and development outputsa) meet the input requirements for design and development,

b) provide appropriate information for purchasing, production and for service provision,

c)

contain or reference product acceptance criteria, andd) specify the characteristics of the product that are essential for its safe and proper use.



Design Review DP 733-1

Design Failure Mode and Effects Analysis DP 733-2

Design Verification Plan and Report DP 733-3

Process Failure Mode and Effects Analysis (PFMEA) DP 733-4

Production Process Flow Chart DP 733-5

Gauge / Testing Equipment Requirements DP 733-6




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7.3.3.1 Product Design Outputs --- Supplemental

The product design output is expressed in terms that can be verified and validated against product design input

requirements. The AQP team ensures that product design output includes,

a) design FMEA (as available from the customer),

b) reliability results (as required by the customer),c) product special characteristics and specifications (if any),

d) product definition, including preliminary drawings, and specifications,

e)

preliminary control plans,f) product design reviews results,

g) product samples and/or prototypes (as required by the customer), and

h) initial lab results (where specified).

7.3.3.2 Manufacturing Process Design Output

Manufacturing process design output is expressed in terms that can be verified against manufacturing process

design input requirements and validated. The Product/Process/Quality Engineer or Production/Operations ensures

that manufacturing/distribution process design output includes, as required internally or by the customer,a) process specifications and drawings,

b) manufacturing process flow chart/layout,

c) process FMEAs, including results of process error-proofing activities, as appropriate,

d) process control plans,

e) work instructions,

f) process approval acceptance criteria (e.g. "run at rate", %OEE targets, etc.)g) data for quality, reliability, maintainability, and measurability, and

h) methods of rapid detection and feedback of product/manufacturing process nonconformities (e.g. known

defects samples, visual displays, Poke Yoke, inline gauging, process monitoring device, etc.). For more information see section(s): 4.2.3, 7.1 7.3.4 Design and Development ReviewAt suitable stages, defined on a project-by-project basis, the Product Engineer systematically reviews design and

development activities in accordance with the appropriate AQP checklist to

a) evaluate the ability of the results of design and development to meet requirements, and

b) identify any problems and propose necessary actions.

Participants in such reviews include representatives of functions concerned with the AQP issue being reviewed.

Records of the results of the reviews and any necessary actions are maintained accordingly with the AQP checklistas appropriate. These reviews are normally coordinated with the design phases and include both product and

manufacturing/distribution process design and development. For more information see section(s): 4.2.4, 7.3.1 7.3.4.1 MonitoringMeasurements at specified stages of design and development are defined by the AQP Team. The Design Reviews

provide analysis, reported with summary results as an input to Management Review. These measurements include

status of AQP projects, significant customer issues, resources, overall program timing, and

manufacturing/distribution supply chain management.

7.3.5 Design and Development Verification

Product verification is performed in accordance with the prototype control plans (per customer requirements)

developed in the AQP process to ensure that the design and development outputs have met the design anddevelopment input requirements. Records of the results of the verifications and any necessary actions are

maintained. For more information see section(s): 4.2.4, 7.3.1 7.3.6 Design and Development ValidationDesign and process validation is performed in accordance with the customer requirements and the AQP checklist

developed throughout the AQP process to ensure that the resulting product is capable of meeting the requirements

for the specified application or intended use, where known. Wherever practicable, validation is completed prior to

delivery of the product. Records of the results of validation and any necessary actions are maintained. For more information see section(s): 4.2.4, 7.3.1, 7.5.2

7.3.6.1 Design and Development Validation --- Supplemental For more information see section(s): 7.3.6



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7.3.6.2 Prototype Program

When required by the customer, Associated Spring Raymond will perform design and development verification

and validation testing. This is accomplished using a prototype program and associated control plans. The

organization uses, wherever possible, the same suppliers, tooling and manufacturing processes as will be used in

production. For major projects, performance-testing activities are monitored for timely completion and conformityto requirements. While services may be outsourced, Associated Spring Raymond is responsible for the outsourced

services, including technical leadership.

7.3.6.3 Product Approval Process

Associated Spring Raymond complies with customer requirements for product and manufacturing process

approval. Product approval is subsequent to the verification of the manufacturing/distribution process. Thisproduct and manufacturing/distribution process approval is also applied to suppliers.

7.3.7 Control of Design and Development Changes

Design and development changes during the product program life are identified and records are maintained per

7.1.4. The changes are reviewed, verified and validated, as appropriate, and approved before implementation. Thereview of design and development changes includes evaluation of the effect of the changes on constituent parts and

product already delivered. Records of the results of the review of changes and any necessary actions are

maintained. For more information see section(s): 4.2.4, 7.1.4

7.4 Purchasing (Process Map BOM 7.4)

Process Map BOM 7.4



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7.4.1 Purchasing Process

Purchased products include all products and services that affect customer requirements such as subassembly,

sequencing, sorting, rework, and calibration services.

Associated Spring Raymond ensures that purchased product conforms to specified purchase requirements. The

type and extent of control applied to the supplier and the purchased product depends upon the effect of the

purchased product on subsequent product realization or the final product. Associated Spring Raymond evaluatesand selects suppliers based on their ability to supply products in accordance with the Associated Spring Raymond's

requirements. Criteria for selection, evaluation, and re-evaluation are established. Records of the results of

evaluations and any necessary actions arising from the evaluation are maintained. For more information see section(s): 4.2.4

7.4.1.1 Regulatory Conformity

Associated Spring Raymond ensures that all purchased items incorporated into its product conform to applicable

regulatory requirements. Any such requirements are stated on the purchase order or associated purchasingdocuments.

7.4.1.2 Supplier Quality Management System DevelopmentAssociated Spring Raymond works with suppliers to develop their quality management system with the goal of

supplier conformity with this Technical Specification as appropriate. Conformity with ISO 9001:2008 is the first

step in achieving this goal. The prioritization of suppliers for development depends upon the supplier’s qualityperformance and the importance of the product supplied. As required by the customer, suppliers to Associated

Spring Raymond shall be third party registered to ISO 9001:2008 or ISO/TS-16949:2009 by an accredited third-

party certification body.



Approved Subcontractor List DP 7412-1

7.4.1.3 Customer-Approved Sources

Where specified by the contract (e.g. customer engineering drawing, specification), Associated Spring Raymond

purchases products, materials or services from customer approved sources. The use of customer-designated

sources, including tool/gauge suppliers, does not relieve Associated Spring Raymond of the responsibility for

ensuring the quality of purchased products.

7.4.2 Purchasing InformationPurchasing information describes the product to be purchased, including where appropriate

a) requirements for approval of product, procedures, processes and equipment,

b) requirements for qualification of personnel, and

c) quality management system requirements.

Associated Spring Raymond ensures the adequacy of specified purchase requirements prior to their communication

to the supplier.



Purchasing Documents DP 742-1Purchase Order Approvals DP 742-2

Buying of Catalog Product DP 742-3

Processing of Value Added Purchases DP 742-4

Request for Value Added Processing DP 742-4F1

Supplier Quotations Non-Inventory DP 742-5

7.4.3 Verification of Purchased Product (Process Map BOM 7.4.3)

Methods are defined to accomplish the verification necessary for ensuring that purchased product meets specifiedpurchase requirements. Where Associated Spring Raymond or its customer intends to perform verification at the

supplier's premises, the intended verification arrangements and method of product release are stated in the

purchasing information.



Page 23 of 45



Verification of Purchased Product at the Vendor DP 743-1

Customer Verification of Vendor Product DP 743-2

Receiving Inspection DP 743-3

Receipts DP 743-3F1General Inspection Sheet DP 743-3F2

Management of Material Certification DP 743-4


7.4.3.1 Incoming Product Quality

The receiving function assures the quality of purchased product utilizing one or more of the following methods:a) receipt of, and evaluation of, statistical data by the organization;

b) receiving inspection and/or testing such as sampling based on performance;c) second- or third-party assessments or audits of supplier sites, when coupled with records of acceptable

delivered product quality;

d) periodic material/part evaluation by a designated laboratory;

e) another method agreed with the customer. For more information see section(s): 7.4.3

7.4.3.2 Supplier Monitoring Supplier performance is monitored through the following indicators: a) delivered product quality;

b) customer disruptions including field returns;c) delivery schedule performance (including incidents of premium freight);



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d) special status customer notifications related to quality or delivery issues.

Associated Spring Raymond promotes supplier monitoring of the performance of their manufacturing/distribution

processes. Manufacturing process data is provided (as requested by ASR) by all suppliers.



Evaluation of Suppliers Quality System DP 7432-1

Supplier Performance Rating Form DP 7432-1F1Supplier Delivery Performance – Finished Goods DP 7432-3

7.5 Production and Service Provision (Process Map BOM 7.5)

Process Map BOM 7.5

7.5.1 Control of Production and Service ProvisionAssociated Spring Raymond plans and carries out production under controlled conditions. Controlled conditions

include, as applicable, the

a) availability of information that describes the characteristics of the product,

b) availability of work instructions, work order, pick tickets, flow charts, and control plans as necessary. Forwork order, pick tickets, see AS400 System (i.e. JBA),

c) use of suitable equipment,

d) availability and use of monitoring and measuring devices,

e) implementation of monitoring and measurement, and

f) implementation of release, delivery and post-delivery activities.



Page 25 of 45



Positive Recall DP 75-1

In-Process Inspection DP 75-2

Inspection and Test Request DP 75-3

Request for Inspection/Testing DP 75-3F1

7.5.1.1 Control PlanEngineering and Quality develop control plans at the assembly, and component level as defined through the

feasibility review or AQP process. Receiving plans are established for the product supplied, including those for

processes producing bulk materials as well as parts. Control plans for pre-launch and production take into account

the design FMEA and manufacturing process FMEA outputs. These plans

a) list the controls used for the manufacturing process control,

b) include methods for monitoring of control exercised over special characteristics defined by both the customer

and the organization,

c) include the customer-required information, if any, andd) initiate the specified reaction plan when the process becomes unstable or not statistically capable.

Control/receiving plans are reviewed and updated when any change occurs that affects product, manufacturing

process, measurement, logistics, supply sources or FMEA. Customer approval is obtained when required after

review or update of the control/receiving plan. For more information see section(s): 7.1.4, 7.3.2.3, 8.2.3.1

7.5.1.2 Work Instructions

Associated Spring Raymond prepares documented work instructions for all employees having responsibilities for

the operation of processes that impact product quality. These instructions are accessible for use at the workstation

and are derived from sources such as the control plan and the product realization process. For more information see section(s): 4.2.3

7.5.1.3 Verification of Job Set-upsJob set-ups for the manufacturing of product are verified whenever performed, such as an initial run of a job,

material changeover or job change. When required, work instructions are made available for personnel setting up

equipment or jobs. Where applicable, Associated Spring Raymond uses statistical methods of verification.

7.5.1.4 Prevention and Predictive Maintenance (Process Map BOM 7.5.1.4)Associated Spring Raymond identifies key process equipment, provides resources for machine/equipment

maintenance, and develops an effective planned total preventive maintenance program. As a minimum, this

system includes the following:

a) planned maintenance activities;b) packaging and preservation of equipment, tooling and gauging;

c) availability of replacement parts for key manufacturing equipment;

d) documenting, evaluating and improving maintenance objectives.

Associated Spring Raymond utilizes predictive maintenance methods to continually improve the effectiveness and

the efficiency of production equipment.


PROCEDURE DIVISION PROCEDUREPreventative Maintenance DP 7514-1




Page 26 of 45

Process Map BOM 7.5.1.4

7.5.1.5 Management of Production ToolingAssociated Spring Raymond provides resources for tool and gauge design, fabrication, and verification activities.

Associated Spring Raymond has established and implemented a system for production tooling management

including:

a) maintenance and repair facilities and personnel;

b) storage and recovery;c) set-up;

d) tool-change programs for perishable tools;

e) tool modification and revision to documentation (e.g. setup instructions, etc.);

f) tool identification, defining the status, such as production, repair or disposal.

Tooling maintenance work that is outsourced is monitored by Associated Spring Raymond to ensure conformance

to requirements, including the availability of tools for post production service parts.

7.5.1.6 Production Scheduling (Process Map BOM 7.5.1.6)Production is scheduled in order to meet customer requirements, such as just-in-time, supported by an information

system that permits access to production information at key stages of the process and is order driven.




Page 27 of 45



Work Order Processing DP 7516-1

7.5.1.7 Feedback of Information from Service

A process for communication of information on service concerns to manufacturing, engineering and designactivities has been established and maintained to ensure that appropriate personnel at Associated Spring Raymondare aware of nonconformities that occur external to the organization. Methods include monitoring supplier portals,customer surveys, and various customer communication methods. Where necessary customer concerns are

formally documented and processed through the appropriate Associated Spring Raymond tracking system (i.e.

PQCN System).

7.5.1.8 Service Agreement with Customer

Not Applicable

7.5.2 Validation of Process for Production and Service Provision

Associated Spring Raymond validates its processes for production as part of the PPAP process. Validation

demonstrates the ability of these processes to achieve planned results. Associated Spring Raymond establishesarrangements for validation of these processes including, as applicablea) defined criteria for review and approval of the processes,b) approval of equipment and qualification of personnel,

c) use of specific methods and procedures,

d) requirements for records, and

e) revalidation.



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For more information see section(s): 4.2.4, 7.1

7.5.2.1 Validation of process for Production and Service Provision --- Supplemental


7.5.3 Identification and Traceability

Associated Spring Raymond identifies the product and maintains traceability (lot control) by suitable meansthroughout product realization. In addition, Associated Spring Raymond identifies the product status with respect

to monitoring and measurement requirements.

The primary method of control is its AS400 System (i.e. JBA), also include the use of special markings,

authorized stamps, tags, labels, barcodes, work orders, inspection records, physical location designations or other

suitable means to indicate conformance or nonconformance status and to control release of the product.Consideration is also given to specific customer requirements.



Product Identification and Traceability (New Product) DP 753-1

Lot Number Recording DP 753-2

Assignment of Lot Numbers DP 753-3

Generation of Bar Code Labels DP 753-4

Customer Bar Code Requests DP 753-5

Bar Code Request Form DP 753-5F1Product Relabeling DP 753-6

Request for Inventory Adjustments DP 753-6F1

Order Picking Process DP 753-7

Inspection and Test Status DP 753-8


7.5.3.1 Identification and Traceability --- Supplemental


7.5.4 Customer PropertyAssociated Spring Raymond exercises care with customer property while under its control or is being used by

Associated Spring Raymond. Associated Spring Raymond identifies, verifies, protects and safeguards customer

property provided for use or incorporation into its product. Once customer supplied property has passed receivinginspection it is routed for storage until further processing is determined. If any customer property is lost, damaged

or otherwise found to be unsuitable for use, this is reported to the customer and records are maintained.

7.5.4.1 Customer- Owned Production Tooling

Customer-owned tools, manufacturing, test, inspection tooling and equipment are permanently marked so that the

ownership of each item is visible and can be determined.



Control of Gas Spring Rebuild Requests DP 7541-1

Raymond Gas Spring Repair Estimate Form DP 7541-1F1

Control of Customer Owned Product DP 7541-2

7.5.5 Preservation of Product (Process Map BOM 7.5.5)Associated Spring Raymond preserves the conformity of product during internal processing and delivery to the

intended destination. This preservation includes identification, handling, packaging, storage and protection.Preservation also applies to the constituent parts (i.e. dunnage) of a product.



Packaging Procedure DP 755-1

Delivery Packaging DP 755-2

Delivery Procedure DP 755-3

Shipping Carrier Instruction DP 755-4

Hazardous Material Processing and Shipping DP 755-5



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7.5.5.1 Storage and Inventory (Process Map BOM 7.5.5.1)

In order to detect deterioration, the condition of product in stock is assessed at the time of shipment for damage.Associated Spring Raymond uses an inventory management system to optimize inventory turns over time and

assures stock rotation, such as “first-in-first-out” or FIFO. Obsolete product is controlled in a similar manner to

nonconforming product.


PROCEDURE DIVISION

PROCEDURE

Handling Procedure DP 7551-1

Storage Procedure DP 7551-2

Packaging Procedure-Storage DP 7551-3

Disposition of Over Aged Product DP 7551-4

Offsite Inspection DP 7551-5

Offsite Inspection Form DP 7551-5F1

Movement of Inventory (Bulk to Pick Locations) DP 7551-6

Kit Assembly Process DP 7551-7

Internal Warehouse Moves DP 7551-8

Internal Warehouse Moves Form DP 7551-8F1

Pick Location Replenishment DP 7551-9

Process of Certificate of Conformances DP 7551-10

Certification of Conformance DP 7551-10F1

Certification of Conformance Customer Specific DP 7551-10F2



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7.6 Control of Monitoring and Measuring Devices (Process Map BOM 7.6)The AQP Team or Quality function determines the monitoring and measurement to be undertaken and the

monitoring and measuring devices needed to provide evidence of conformity of product to determinedrequirements. Associated Spring Raymond has established processes to ensure that monitoring and measurement

can be carried out and are carried out in a manner that is consistent with the monitoring and measurement

requirements. Where necessary to ensure valid results, measuring equipment is

a) calibrated or verified at specified intervals, or prior to use, against measurement standards traceable to

international or national measurement standards; where no such standards exist the basis used for calibration

or verification shall be recorded;

b) adjusted or re-adjusted as necessary;

c) identified to enable the calibration status to be determined (e.g. number or other identifier traceable to the

device calibration record);d) identification of "as found condition" in cases where measuring devices do not conform to requirements;e) safeguarded from adjustments that would invalidate the measurement result;

f) protected from damage and deterioration during handling, maintenance and storage.

In addition, Associated Spring Raymond assesses and records the validity of the previous measuring results when

the equipment is found not to conform to requirements. Associated Spring Raymond takes appropriate action on

the equipment and any product affected. Records of the results of calibration and verification are maintained.

When used in the monitoring and measurement of specified requirements, the ability of computer software to

satisfy the intended application is confirmed prior to initial use and reconfirmed as necessary.



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Identification, Control, and Calibration of Inspection, Measuring,

and Test Equipment

DP 76-1

Variable Data Gauge R & R Results DP 76-1F1

Attribute Gauge Study Results DP 76-1F2

Master Equipment Gauge List DP 76-1F3Calibration and Records of Inspection, Measurement and Test

Equipment

DP 76-2

Approval of Computer Software Used to Design Product Intended

for Sale

DP 76-3


Process Map BOM 7.6

7.6.1 Measurement System AnalysisStatistical studies are conducted to analyze the variation present in the results of each type of measuring and test

equipment system. This requirement applies to measurement systems referenced in control plans and otherwise.

The analytical methods and acceptance criteria used conform to those in customer reference manuals on

measurement systems analysis. Unless otherwise specified by the customer, other analytical methods and

acceptance criteria may be used.



Measurement System Analysis DP 761-1



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7.6.2 Calibration/Verification Records

Records of the calibration/verification activity for all gauges, measuring and test equipment, needed to provide

evidence of conformity of product to determined requirements, including employee and customer owned

equipment, includea) equipment identification, including the measurement standard against which the equipment is calibrated,

b) revisions following engineering changes,

c)

any out-of-specification readings as received for calibration/verification,d) an assessment of the impact of out-of-specification condition,

e) statements of conformity to specification after calibration/verification, and

f) notification to the customer if suspect product or material has been shipped. For more information see section(s): 7.6

7.6.3 Laboratory Requirements

7.6.3.1 Internal LaboratoryAssociated Spring Raymond’s internal laboratory facilities have a defined scope that includes its capability to

perform the required inspection, test or calibration services. The laboratory scope is included in the quality

management system documentation. The laboratory specifies and implements, as a minimum, technical

requirements for

g) adequacy of the laboratory procedures,

h) competency of the laboratory personnel (6.2.2),i) testing of the product,

j) capability to perform these services correctly, traceable to the relevant process standard (such as ASTM, EN,

etc.), and

k) review of the related records.

.

7.6.3.2 External LaboratoryExternal/commercial/independent laboratory facilities used for inspection, test or calibration services by the

organization must be accredited to ISO/IEC 17025.

NOTE: When a qualified laboratory is not available for a given piece of equipment, calibration services may be

performed by the equipment manufacturer. In such cases, Associated Spring Raymond ensures that the designated

laboratory specifies, implements, and meets, as minimum, technical requirements for:

a) adequacy of the laboratory procedures,b) competency of the laboratory personnel (6.2.2),

c) testing of the product,

d) capability to perform these services correctly, traceable to the relevant process standard (such as ASTM, EN,

etc.), ande) review of the related records.

8 Measurement, Analysis, and Improvement

8.1 General

Associated Spring Raymond plans and implements the monitoring, measurement, analysis and improvement

processes needed to

a) demonstrate conformity of the product,

b) ensure conformity of the quality management system, andc) continually improve the effectiveness of the quality management system.

This includes determination of applicable methods, including statistical techniques, and the extent of their use.



Statistical Process Control DP 81-1

Statistical Problem Solving Techniques DP 81-2

8.1.1 Identification of Statistical Tools

Appropriate statistical tools for each manufacturing process are determined during the AQP process and/or

feasibility review process and are included in the control plan(s). The AQP Team determines the statistical control



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techniques to be use in production based on the customer requirements, design and process FMEA's and internal

process control requirements. These techniques are primarily X-bar & R-charts, or median/range, but other

techniques may be used as appropriate.



Process Capability DP 811-1


8.1.2 Knowledge of Basic Statistical Concepts

Associated Spring Raymond takes steps to ensure that basic statistical concepts, such as variation, control(stability), process capability and over-adjustment are understood and utilized throughout the organization (see

6.2.2).


8.2 Monitoring and Measurement

8.2.1 Customer Satisfaction

As one of the measurements of the performance of the quality management system, Associated Spring Raymond

monitors information relating to customer perception as to whether the organization has met customerrequirements. As the primary method of gauging customer satisfaction, Associated Spring Raymond utilizes

customer surveys. Also, other types of information include customer websites, customer report cards (8.2.1.1),communications from sales and engineering personnel, customer complaints (8.5.2) may be utilized.



Customer Satisfaction DP 821-1

Customer Survey DP 821-1F1

For more information see section(s): 7.2.3, 8.2.1.1, 8.5.2

8.2.1.1 Customer Satisfaction --- Supplemental

Customer satisfaction with the organization is monitored through continual evaluation of performance of the

realization processes. Performance indicators are based on objective data and include, but are not limited to:a) delivered part quality performance,

b) customer disruptions including field returns,

c) delivery schedule performance (including incidents of premium freight), and

d) customer notifications related to quality or delivery issues.

When objectives for the above requirements are not met, corrective action may be initiated. Associated Spring

Raymond monitors the performance of manufacturing/distribution processes to demonstrate compliance with

customer requirements for product quality and efficiency of the process.

8.2.2 Internal Audit (Process Map BOM 8.2.2)

Associated Spring Raymond conducts internal audits at planned intervals to determine whether the quality

management systema) conforms to the planned arrangements (see 7.1), to the requirements of this Technical Specification and to the

quality management system requirements established by the organization, and

b) is effectively implemented and maintained.

An audit program is planned, taking into consideration the status and importance of the processes and areas to be

audited, as well as the results of previous audits. The audit criteria, scope, frequency and methods are defined.

Selection of auditors and conduct of audits ensures objectivity and impartiality of the audit process. Auditors may

not audit their own work; however, participation by subject matter experts is encouraged. This is normally

accomplished using audit teams comprising a subject matter expert and a "disinterested observer."

The responsibilities and requirements for planning and conducting audits, and for reporting results and maintainingrecords are defined in a documented procedure. The management responsible for the area being audited ensures

that actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up

activities include the verification of the actions taken and the reporting of verification results.



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Internal Quality Audits, Reporting, and Follow-up DP 822-1



8.2.2.1 Quality Management System AuditAssociated Spring Raymond audits its quality management system to verify compliance with ISO/TS 169492009

and its quality management system requirements.

8.2.2.2 Manufacturing Process AuditAssociated Spring Raymond audits its manufacturing process to determine its effectiveness.

8.2.2.3 Product AuditAssociated Spring Raymond audits products at appropriate stages of production and delivery to verify conformity

to all specified requirements, such as product dimensions, functionality, packaging and labeling, at a definedfrequency.


8.2.2.4 Internal Audit Plans

Internal audits cover all quality management related processes, activities and shifts, and are scheduled according to

an annual plan. When internal/external nonconformities or customer complaints occur, the audit frequency is

appropriately increased. Detailed tools have been developed, including checklists and process maps to support theaudit of the QMS.



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Internal Audit Schedule DP 8224-1

8.2.2.5 Internal Auditor Qualification

Associated Spring Raymond internal auditors are qualified to audit the requirements of TS 16949 through the

attendance and successful completion of appropriate auditor training, as well as knowledge of the standard.



Internal Audit Team DP 8225-1

Internal Audit Team Roster DP 8225-1F1

8.2.3 Monitoring and Measurement of ProcessesAssociated Spring Raymond applies suitable methods for monitoring and, where applicable, measurement of the

quality management system processes. This information is reported through the management review process as

appropriate. These methods demonstrate the ability of the processes to achieve planned results. When planned

results are not achieved, correction and corrective action is taken, as appropriate, to ensure conformity of theproduct.

8.2.3.1 Monitoring and Measurement of Manufacturing ProcessesAssociated Spring Raymond performs process studies as part of AQP on all new manufacturing processes to verify

process capability and to provide additional input for process control. The results of process studies aredocumented with specifications for means of production (work instructions), measurement and test (control plans),

and maintenance instructions (PM program). Objectives for manufacturing process capability are documented on

the control plan, when necessary.

Associated Spring Raymond maintains manufacturing process capability or performance as specified by the

customer specific part approval process (PPAP) requirements. Associated Spring Raymond ensures that thecontrol plan and process flow diagram are implemented, including adherence to the specified measurement

techniques, sampling plans, acceptance criteria, and reaction plans when acceptance criteria are not met.

Significant process events, such as tool change or machine repair, are recorded (see maintenance records and work

order sheets). Associated Spring Raymond initiates a reaction plan from the control plan for characteristics that are

either not statistically capable or are unstable. These reaction plans include containment of product and 100 %inspection as appropriate. A corrective action plan is then completed by the organization, indicating specific

timing and assigned responsibilities to assure that the process becomes stable and capable. When so required, the

plans are reviewed with and approved by the customer. Associated Spring Raymond maintains records of effective

dates of process changes.

8.2.4 Monitoring and Measurement of Product

Associated Spring Raymond monitors and measures the characteristics of the product to verify that product

requirements have been met. This is carried out at appropriate stages of the product realization process in

accordance with the production control plans. Evidence of conformity with the acceptance criteria is maintained.

Records indicate the person(s) authorizing release of product. Product release and service delivery does not

proceed until all the planned arrangements have been satisfactorily completed, unless otherwise approved by a

relevant authority, and, where applicable, by the customer.

When selecting product parameters to monitor compliance to specified internal and external requirements,

Associated Spring determines the types of product characteristics, leading to

a) the types of measurement,

b) suitable measurement means, andc) the capability and skills required.


8.2.4.1 Layout Inspection and Functional Testing

A layout inspection and a functional verification to applicable customer engineering material and performance

standards is performed for each product as specified in the control plans or during feasibility review. Results aremade available for customer review.



Page 37 of 45

Process Map BOM 8.3

8.3.1 Control of Nonconforming Product --- Supplemental

Product with unidentified or suspect status is classified as nonconforming product.


8.3.2 Control of Rework Product

Instructions for rework for each part or part family, including re-inspection requirements, are accessible to andutilized by the appropriate personnel.

8.3.3 Customer InformationCustomers are informed promptly in the event that nonconforming product has been shipped.

8.3.4 Customer Waiver

Associated Spring Raymond obtains a customer concession or deviation permit prior to further processing

whenever the product or manufacturing process is different from that which is currently approved. Associated

Spring Raymond maintains a record of the expiration date or quantity authorized. Associated Spring Raymond

also ensures compliance with the original or superseding specifications and requirements when the authorization

expires. As required by the customer, materials shipped on an authorization are properly identified. This applies

equally to purchased product. Associated Spring Raymond agrees with any requests from suppliers beforesubmission to the customer.


8.4 Analysis of Data



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Associated Spring Raymond determines, collects and analyzes appropriate data to demonstrate the suitability and

effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness

of the quality management system can be made. This includes data generated from monitoring and measurement

activities and from other relevant sources.

The analysis of data provides information relating toa) customer satisfaction (8.2.1),

b) conformity to product requirements (i.e. final inspection records),

c)

characteristics and trends of processes and products including opportunities for preventive action (capabilitystudies, internal audits), and

d) supplier performance.


8.4.1 Analysis and Use of Data

Trends in quality and operational performance are compared with progress toward objectives and lead to action to

support the following:

a) development of priorities for prompt solutions to customer-related problems;b) determination of key customer-related trends and correlation for status review, decision-making and longer

term planning;

c) an information system for the timely reporting of product information arising from usage. Where possible,

data is compared with those of competitors and/or appropriate benchmarks.

8.5 Improvement

8.5.1 Continual Improvement

Associated Spring Raymond continually improves the effectiveness of the quality management system using thequality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management

review.


8.5.1.1 Continual Improvement of OrganizationAssociated Spring Raymond has defined a process for continual improvement in a documented procedure.

Continual improvement activities, focused on customer satisfaction, are planned and implemented throughout the

organization to improve quality, service and price. Continuous Improvement Projects are identified through sources

such as:

� Non-conformances� Customer Complaints

� Required capability improvements

� Performance to key metrics

� Internal/External audit results

� Other management review activities

Continual improvement activities are consistent with and support the business plan, key measurables and the

Quality Policy.

For more information see section(s): 5.4.1, 5.5.2, 5.6.1

8.5.1.2 Manufacturing Process Improvement

Associated Spring Raymond's program for manufacturing process improvement continually focuses upon control

and reduction of variation in product characteristics and manufacturing process parameters. Controlledcharacteristics are documented in the control plan. Continual improvement is implemented as determined by the

appropriate function(s) once manufacturing processes are capable and stable, or product characteristics are

predictable and meet customer requirements.

8.5.2 Corrective Action (Process Map BOM 8.5.2) Associated Spring Raymond takes action to eliminate the cause of nonconformities in order to prevent recurrence.

Corrective actions are appropriate to the effects of the nonconformities encountered. A documented procedure has

been established to define requirements for

a) reviewing nonconformities (including customer complaints),

b) determining the causes of nonconformities,c) evaluating the need for action to ensure that nonconformities do not recur,

d) determining and implementing action needed,



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e) records of the results of action taken (see 4.2.4), and

f) reviewing corrective action taken.



Product Quality Concern and Corrective Action Process DP 852-1

Identification and Processing of Vendor Rejections,

Customer Returns, and Other Defective Products

DP 852-2


8.5.2.1 Problem SolvingAssociated Spring Raymond has defined processes for problem solving (e.g., 8D and 5-why) leading to root cause

identification and elimination. If a customer prescribed problem solving format exists, the organization uses the

prescribed format.

8.5.2.2 Error-proofing

Associated Spring Raymond uses error-proofing methods in its Corrective Action process as needed.

8.5.2.3 Corrective Action ImpactAssociated Spring Raymond applies to other similar processes and products the corrective action and controls

implemented, to eliminate the cause of nonconformity.

8.5.2.4 Rejected Product Test/Analysis

Associated Spring Raymond analyzes parts rejected by the customer's manufacturing plants, engineering facilities,

and dealerships. Associated Spring Raymond takes steps to minimize the cycle time of this process. Records of



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these analyses are kept and made available upon request. Associated Spring Raymond performs analysis and

initiate corrective action to prevent recurrence.

Cycle time related to rejected product analysis is consistent with the determination of root cause, corrective action

and monitoring the effectiveness of implementation.

8.5.3 Preventive ActionAssociated Spring Raymond determines action to eliminate the causes of potential nonconformities in order to

prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential problems. Adocumented procedure has been established to define requirements for

a) determining potential nonconformities and their causes,

b) evaluating the need for action to prevent occurrence of nonconformities,c) determining and implementing action needed,

d) records of results of action taken (see 4.2.4), and

e) reviewing preventive action taken.



Preventative Action Process DP 853-1

Preventative Action Request Log DP 853-1F1

Preventative Action Request Form DP 853-1F2

A.1 Phases of the Control Plan

A.2 Elements of the Control Plan

B.1 Terms and Definitions



TERMS AND DEFITIONS

ISO (ISO) International Standardization Organization

TS Technical Specification

ISO/TS 16949 Sequential number given to a written Technical Standard by the International Standardization

Organization (ISO)

IATF International Automotive Task ForceBOM Business Operations Manual

QMS Quality Management System

CI Continuous ImprovementPQCN Product Quality Concern Notice

ECN Engineering Change Notice

BOS Business Operating System

KPI Key Product Indicators

CP Control Plan

AQP Advance Quality Planning

APQP Advance Product Quality Planning

JBA Business software

PPK Process Performance Capability-way to report statistical measurements

CP Process Capability

MOP Manufacturing Orientated ProcessCOP Customer Orientated Processes

SOP System Oriented Process

PPAP Production Part Approval Process, a quality assurance procedure

AIAG Automotive Industry Action Group, a not-for-profit association of companies involved in the

automotive industry

MSDS Material Safety Data Sheet, form containing data regarding the properties of a particular substance.

OSHA Occupational Safety & Health Administration

NPI New Product Introduction

ITAR International Traffic in Arms Regulations, is a set of United States government regulations that control

the export and import

EAR Export Administration Regulations, regulations governing exports of dual-use items

ECCN Export Control Classification Number is a specific alpha-numeric code that identifies the level of

export control for articlesHTS Harmonized Tariff Schedule consists of a list of numbers recognized throughout the world to classify

commodities for importing and exporting

DICA Division Import Compliance Administrator

DECA Division Export Compliance Administrator

RGA Return Goods Authorization

CSR Customer Service Representative

RSM Regional Sales Manager

RFQ Request for Quote

SOD Special Order Department

GEMBA Japanese term—the place where all activity is actually taking place (place where value is added)GDP Goal Development Plan

Kaizen Japanese for improvement or change for the better. Focus is on continuous improvement

Lean Is a method to help eliminate wastePPAT Performance Profit After Taxes

OPAT Operating profit taxes

AIA Advance Inventory Authorization

DFMEA Design Failure Mode and Effects Analysis

DVP&R Design Verification Plan and Report

PFMEA Process Failure Mode and Effects Analysis