“WE DO IT YOUR WAY”

UTOPIAN Maintenance Services Pvt. Ltd.

Introduction

Maintenance services – Definition “A service provided to keep a product in

good operating condition is called maintenance service”

Why maintenance : Booming service sector Only competitor – George maintenance services Easy way of Cost cutting Immense opportunity

Machine Housekeeping Educational

Manufacturing

firms

7 star hotels Universities

Textile industry 5 star hotels MBA institutes

Construction

company

3 star hotels Colleges

Chemical industry Corporate clients School

Hardware

manufacturing

Residential

(bungalow, flat etc)

Classification Of clients

Housekeeping Services

Outsource manpower in diverse field Office Assistance/Peon/pantry Services/Gardening and

Horticultural structures/ Electrical/plumbing, Carpet, Marble / Granite Cleaning and polishing, Vacuum / Dry cleaning of Carpet, Sofa Sets

Target customers – corporate clients, hotel industry, general public

Just a dial service

Machine maintenance

Our clients Construction companies Manufacturing firms Chemical industry Textile industry Hardware manufacturers

Services provided Maintaining, trouble shooting and servicing industrial

equipment. Read mechanical, hydraulic, pneumatic, and electrical

schematics. Service fleet of construction/landscape equipment in multiple

tool rental stores in territory including emergency service, maintenance checks, tech support, troubleshooting.

Service light industrial equipment, such as saws, blind cutters, paint shakers, conveyor systems, in big box retailers

Educational institution

Services provided Proper cleanliness and maintenance of classrooms,

conference halls, auditoriums, laboratories etc Maintenance of library and to ensure enough stock and

supply of books Electrical contracting services of installing and

maintaining electrical distribution equipment; interior and exterior lighting; security systems and closed circuit television systems (CCTV); and information technology or IT systems

Providing Electrical utility services like are involved in the design, sifting, construction, service, repair, and inspection of electrical utility facilities

HUMAN RESOURCE MANAGEMENT

Recruitment - House keeping and educational institutions

maintenance

S.S.C/H.S.C PassBasic knowledge of EnglishPersonality and Family backgroundRecommendation from known person

Recruitment policy for machine maintenance

Years of experience in servicing construction equipment

Willing and able to work outside in all weather conditions

Self-starter by natureEducation: High School Diploma, GED, Technical or Trade School

Confirmation policy

Confirmation after probation period of six months subject to the assessment of their performance

If performance is not satisfactory, probation period will be further extended by three months

Staff requirement chart

Compensation Management

• Provident Fund:PF contribution of 25.61% per month (Employer & Employee)

• ESIC Contribution:ESIC contribution of 6.5% per month beside this our certain category of workers for Accidental and Group Insurance policies

• Bonus: Bonus is paid @ 8.33% as per Bonus Act to all eligible

workers Leave salary is paid to our worker @ 6.75%

(Equivalent to 21 days salary /wages per annum)• Gratuity:

Gratuity will be paid as per Gratuity Act after completion of 5 years of continuous service in the organization

Organizational Structure

Management information System

The master development plan

Information system goals, objectives and architecture

Inventory of current capabilitiesForecast of development affecting the planThe specific plan

Database

Functions Technology & product

Solution platform MS Windows NT

Front-end tools Centura

Back-end tools Oracle 7

Hardware Pentium based machines as server and client

ToolsSeagate Crystal Report has been used to generate reports

ArchitectureThe MIS client-server architecture: •Has a user-friendly, easy-to-use, secure graphical user interface (GUI) •Allows web-based interfaces for reporting•Ensures accurate and flexible reporting

Up gradation MIS is presently being upgraded for web-based operations. The front-end will be ASP, and the database is being upgraded to Oracle 9i. 

OPERATIONS

Operations

The Operations Department is broken down into four specific areas

Grounds Environmental HVAC/Utility and General Support.

Total Preventive Maintenance (TPM)

Autonomous maintenance system. Equipment improvement. Quality maintenanceMaintenance prevention

FORECASTING AND SCHEDULING

The number of clients that are probable to have their maintenance outsourced .

Expansion plans .Our competitors performance.Need for spares and other technical parts

for machinery maintenance.Other areas of opportunityThe amount of labour resource required

to meet the service needs

MARKETING

•THE STUDY COVERED DIFFERENT INDUSTRIES, EXPERTS IN INDUSTRY AND DIFFERENT ASPECTS OF INDUSTRIAL MAINTENANCE THAT WERE MOST RELEVANT TO OUR RESEARCH

• THE QUESTIONNAIRE FOR THIS STUDY WAS DESIGNED IN HINDI AND ENGLISH AND IS EASY-TO-READ AND UNDERSTAND

• QUESTIONNAIRES WERE TARGETED TO MEDIUM- AND UPPER-LEVEL MANAGEMENT

MARKETING RESEARCH

DATA COLLECTION

The study was targeted to manufacturing, hotels, educational institution in India

The response to the questionnaire was 86 percent

After being contacted by phone, one questionnaire per company was delivered in person or by fax to appropriate personnel

CLASSIFICATION OF RESPONDENTS

Machine Housekeeping Educational

Manufacturing firms 7 star hotels Universities

Textile industry 5 star hotels MBA institutes

Construction company 3 star hotels Colleges

Chemical industry Corporate clients School

Hardware manufacturing Residential (bungalow, flat etc)

MARKETING

Branches in Delhi, Chennai, Kolkata, Mumbai , Ahmadabad and Bangalore

We are expecting a stiff competition in Maharashtra and Gujarat where our strategy will be that we will promote heavily in these two places to penetrate into the market and at the same time

TARGET CUSTOMER AND INCOME SEGMENTATION

House maintenance Households having income of Rs.25000 and

above per month. We will also target three, five and seven star hotels, shopping malls and various corporate offices

Machine maintenance- Include small, medium and large companies.

We will specifically target construction companies, manufacturing firms, chemical industries, textile industries and hardware manufacturers.

Educational & professional Training Institute B Schools, Computer & IT Training Institutions Dance, Music, Judo & Others Recreational &

Entertainment Classes Foreign language institutes Management development and training

agencies Management educational institutes Other educational and training institutes Textile and fashion designing and technology

institutes

Educational Institution Maintenance

Geographical Segmentation We are targeting all the major metros of India

like Delhi, Chennai, Kolkata, Mumbai and other developed cities like Ahmadabad and Bangalore

Promotion strategy We are planning to spend heavily on promotion

initially to create awareness among the public Mode of advertisement are print media and visual

media as well as presentations in the big corporate houses

COMPETITIVE ADVANTAGE

Holistic services Competitive pricing strategySelection of citiesOrganizational structureCustomer friendly staff

FACTORS INFLUENCING CUSTOMER BEHAVIOUR

CostQuality of servicesTimeFlexibility of servicesProximity to the place of services

TRAINING AND SAFETY

All employees will be trained during the first few weeks of their employment

Annual re-training in mandated subject matters will be conducted for all UMS employees

Our dedicated team of safety professionals having a collective experience of 20 years, led by a Certified Safety Professional will provide direct support to our work sites across the country

FINANCE

Sources of funds

Own funds by promoters – 50,00,000/-Short term loan – 1,00,00,000 @ 12% interest In 4th year -shares of UMS pvt.ltd will be

issued (1,00,000 shares @ 100 each)

Application of funds

Land and building (lease) 50,00,000Furniture and Fixtures 12,00,000Vehicle 15,00,000

Sources of revenue

Full maintenance without contractContract maintenance Partial maintenance

Expenses

Material costTransport Costs Salaries and wages Office Admin Costs AdvertisementCommission @5% of revenue Training and development expenses Interest on bank loan(@12% p.a.) Employee welfare expensesService tax (12.5% of sales revenue)

Other information

Increments will not be provided for 1st five years and 6th year onwards @5% (y.o.y).

We will have credit policy of @15 days we will be paying service tax as per the legal

norms. @30.9%Depreciation (vehicle)@20% p.aDepreciation(furniture and fixtures@10%)Dividends are been provided for 8th and 9th

year.

Cash flow

Company example

Pricing structure

PACKAGES Housekeeping & educational institution

Machine maintenance

Monthly 30,000 50,000

Quarterly 35,000 60,000

Half-yearly 40,000 70,000

Yearly 50,000 80,000