business process maturity and centers of excellence
DESCRIPTION
A presentation given at DST's AWD ADVANCE user conference in March 2013TRANSCRIPT
Sandy Kemsley l www.column2.com l @skemsley
BPM Maturity and
Centers of Excellence
AWD ADVANCE 2013
Agenda
l BPM maturity
l What’s in a BPM COE
l Building a BPM COE
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BPM Maturity
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Object Management Group’s
Business Process Maturity Model
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Source: OMG BPMM specification
Process Maturity Models
l From a variety of sources: l Industry standard bodies
l Analyst firms
l Vendors
l Academic institutions
l Selection tool: l http://smart-selector.amyvanlooy.eu/
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OMG BPMM Objectives & Benefits
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Source: OMG BPMM specification
How A COE Helps BP Maturity
Process Maturity Level Contribution of a COE
1: Initial / process-aware Communication of process maturity
goals and activities
2: Managed / coordinated Roles identified, e.g., process owner
3: Standardized / cross-
boundary
Core of process governance efforts
4: Predictable / goal-driven Support for process improvement and
automation technologies
5: Innovating / optimized Mentoring on process improvement
methodologies
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BPM Maturity Chasm
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What’s In A BPM CoE
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Types Of BPM COE
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Expected Benefits
l Synergies between BPM projects l Knowledge transfer
l Enterprise process vision
l Faster deployments at lower cost l Repeatable methods
l Reusable code and components
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COE Components
• Vision
• Methodologies
• Monitor use
• Problem-solving
• End-to-end processes
• Knowledge
• Mentoring
• Training
• Best practices
• Training
• Code
Repository Skills
Governance Community
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Building A BPM CoE
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Creating A CoE: Framework
l Executive sponsorship and involvement
l Interaction and overlap with enterprise
architecture governance team
l Links to enterprise transformation initiatives
l Reporting lines to business and technology
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Creating A CoE: Methodology
l Establish methodology independent of
BPM technology l Terms, definitions and standards
l Process improvement methodologies
l Best practices
l Architecture and SOA alignment
l Focus on cross-boundary (end-to-end)
business processes and metrics
l Build to change
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Creating A CoE: Team
l Co-locate team for maximum synergy
l Define cross-functional roles l Business and technical
l Practical and visionary
l Internal and xternal
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Creating A CoE: Repository
l Document/knowledge repository l Best practices
l Methodologies
l Product information
l Training and reference materials
l BPMS artifact repository l Process models
l Reusable code components
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From Project To Program
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CoE:
1st BPM project
Plan Core team Expand team
2nd
BPM project
ResourcesResources
Resources
Resources
Time
Summary
l COE can help increase BPM maturity level
l COE components l People
l Technology
l Methodologies
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Sandy Kemsley
Kemsley Design Ltd.
email: [email protected]
blog: www.column2.com
twitter: @skemsley
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Slides at www.slideshare.net/skemsley