Professional Business Profile – GEORGE KENTON

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Nationalities:Australian and Czech

Date of Birth:12 August 1967

Status:

Married without Children

Residential /Postal Address:Apartment 213

Centara Grand Mirage Beach Resort277 Moo 5, Naklua

Banglamung, PattayaChonburi 20150 Thailand

Telephone:+66 9 23711450 (Mobile)

Email:

gjkenton@hotmail.com

INTRODUCTION

I am a professional Hotel & Resort Manager with a passion for and dedication to the hospitality industry. I have an in depth knowledge of all areas of hotel operations, financial management, project management and sales & marketing. I have been involved with 5 star

international hotel & resort operators as well as stand-alone operations in Asia, Europe, Australia and New Zealand.

I have a strong background in rooms division in large operations but also have a good understanding of food & beverage operations and solid experience in managing multiple

units. I have well developed controls and systems for management of costs and generation of revenue and have a very good eye for analysis of operational and financial data.

I am outgoing, personable and charismatic, a people person, and understand the need to look after my people. I can bring to you a hands on work ethic with the ability to work

closely in collaboration with any team to ensure the very highest standard of hospitality.

Professional Business Profile – GEORGE KENTON

Responsibility for overall performance of the business.

Effective hands on leadership to ensure outstanding customer service is provided at all times.

Liaison with owners, project management, asset management, building relationships with key stakeholders of the business and the community.

Ensuring compliance with relative laws, health and safety, emergency procedures and other statutory regulations.

Involved in community and business related committees and associations.

Marketing & promotion of the business, including development & implementation of marketing and business plans.

Ability to plan, organise and coordinate front office, reservations, housekeeping, restaurant, kitchen, events, human resources, accounting and maintenance departments when required.

Developing and managing budgets and financial plans.

Maintaining statistical and financial records.

Stock control, purchasing management, debtors control, banking reconciliation.

Recruitment, training, development and mentoring staff.

Dealing with customer complaints and comments.

Carrying out inspections of property and services.

Supporting staff members in carrying out any task or function that requires assistance or immediate attention.

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SUMMARY OF SKILLS

Professional Business Profile – GEORGE KENTON

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Professional Hotel Manager Corporate, Resort and Luxury hotel experience Europe, Asia, Australia and NZ experience Solid Rooms Background Passion for Food & Beverage Project Management Experience Asset Management Experience Staff Development and Training Body Corporate Management Investor Relations Facilitation of Training Courses Planning and Organising Major Events Hotel Refurbishment Experience Volunteer Ambulance Officer Resident Letting Agents License (currently completing course)

June 2013 – PresentExecutive Assistant Manager – RoomsCentara Grand Mirage Beach Resort, Pattaya, Thailandwww.centarahotelsresorts.com/centaragrand/cmbr

555 room Lost World themed five-star resort in North Pattaya, rated one of the top Family Resorts in Thailand. Responsible for operation of all aspects of the Rooms Division including Front Office, Housekeeping, Engineering, Safety and Security, Guest Relations, Fitness Centre, Extensive Water park operation, Water sports, Activities, Entertainers, Kids Club and award winning Spa Cenvaree. Also responsible for the management of rooms rejuventation project and other property enhancement projects during my time here. Other duties include deputised for the General Manager in his absence. A very busy resort in a popular location.

Nov 2011 – June 2013Director of RoomsPrince Hotel & Residence, Kuala Lumpur, Malaysiawww.princehotelkl.com/

5 star hotel and residence located in the heart of Kuala Lumpur with 602 rooms and apartments. Responsible for operation of all aspect of the rooms division including Front Office, Housekeeping, Engineering, Safety and Security, Laundry, Guest Relations, Fitness Centre. The hotel enjoys 78% occupancy with 50% GOP. Highlights included managing the installation of new Opera PMS.

Nov 2006 – Nov 2011General ManagerTourism Flair Hotels & Resorts, New Zealandwww.emeraldhotel.co.nz www.russellcottages.co.nz

Managed two hotels during this time. The Emerald Hotel & Conference Centre, Gisborne is a 4.5 star corporate hotel and conference centre with 50 one bedroom suites, 120 seat restaurant, Conference and Catering for up to 350 guests. Responsible for reversing an operating loss of 60% and trading at 24% occupancy and building the business to double the revenue with 20% GOP and 68% occupancy within three years.

Russell Cottages in the Bay of Islands is a 5 Star top class Boutique Hotel featuring 16 three and four bedroom fully self contained cottages set amongst 3000 sqm of grounds. Managed the complex on behalf of individual investors as a boutique hotel complex providing personalised top class service to guests from all over the world and New Zealand. Transferred to Gisborne with company in July 2008.

Professional Business Profile – GEORGE KENTON

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April 2005 – April 2006Director of OperationsHilton Adelaide, SA, Australia www.hilton.com

380 Room 5 Star CBD hotel with state of the art conference facilities for up to 1000 guests, Grange Restaurant with Cheong Liew, Brasserie Restaurant for 150 guests, Two bars, Executive floors and lounge. Responsible for all areas of operation including Front Office, Housekeeping, Food & Beverage, Engineering and Security. Acting General Manager in absence of GM.

April 2001 – April 2005Director of Rooms OperationsMarriott Surfers Paradise Resort, Gold Coast, Australiawww.marriott.com

The resort is Marriott’s flagship Australian property. It is a 5 star resort with 330 rooms in the premier tourist destination of Australia. Responsible for operation of all aspect of rooms division including Front Office, Housekeeping, Loss Prevention, Laundry, Guest Relations and Fitness Centre. The hotel played a key role in the Indy Car Racing Carnival each year, a major event that attracts over 300,000 people to the city.

Jan 2000 – April 2001Director of Rooms OperationsSydney Harbour Marriott - Sydney, NSW, Australia www.marriott.com

5 star corporate city hotel with 581 rooms and 75% average yearly occupancy. The hotel was one of the official IOC Family Hotels for the Sydney 2000 Olympics in September 2000. Responsible for operation of all aspect of rooms division including Front Office, Housekeeping, Loss Prevention, Laundry, Guest Relations and Fitness Centre

Dec 1998 – Jan 2000Operations Coordinator (NSW)AHS Hospitality Group - Sydney, NSW, Australia

Responsible for managing multiple housekeeping units in 6 four and five star Hotels in the Sydney area. Duties included financial reporting and analysis as well as all operational aspects of housekeeping.

Sep 1997 – Dec 1998 Executive Assistant ManagerRadisson Central City Hotel - Newcastle, NSW, Australia

Sep 1993 – Aug 1997 - EuropeFood & Beverage Manager, Front Office Manager, Purchasing ManagerRenaissance Prague Hotel (Marriott Brand) - Prague, Czech Republic Held the above postions over four years with the hotel

July 1985 – Aug 1993Held various management & supervisory positions in Front Office and Food &Beverage with Novotel, Radisson and SPHC in Sydney

Professional Business Profile – GEORGE KENTON

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E D U C A T I O N

1980 - 1985Pittwater High School - Sydney, Australia

High School Certificate

1985 - 1987Assoc. Diploma Hotel Management, ICS Sydney, Australia

1995 - 1997AHMA, The Educational Institute, (Long distance learning) Certificate of Specialisation, Rooms

Division Management.

T R A I N I N G P R O G R A M S

Essential Skills for Managers and SupervisorsFoundations of Leadership

Impact LeadershipCreating a Marriott Leadership CulturePersonal and Professional Excellence

Seven Habits of Highly Effective PeoplePre Hospital Emergency Course – St John

Ambulance Driver Course – St John

C O M P U T E R L I T E R A C Y

Very high level of computer literacy and understanding of the following: Opera, Epitome, Phoenix, Fidelio Front Office, HIS V 7.11 (AS400), LANmark Front Office, IBM 36, Microsoft Word,

Publisher, PowerPoint, Excel and other applications.

R E F E R E N C E S :A list of current referees will be provided on request.