business travel 2013 business travel 2013 staying ahead in an evolving marketplace jay jones senior...

BUSINESS TRAVEL 2013Staying ahead in an evolving marketplaceJay JonesSenior Vice President, The Americas

F e b r u a r y 6 , 2 0 1 3 D a l l a s , T e x a s

Confidential. © Sabre Travel Network, 2013.

OUTLOOK FOR 2013Confidential. © Sabre Travel Network, 2013.

Varied forecasts

2012 vs. 2011 CORPORATE TRAVELConfidential. © Sabre Travel Network, 2013.

Based on Sabre Top 20 TMCs and Global Accounts GDS air booking data

+0.2% GDS channel bookings performance for Global Accounts worldwide

+4.0% GDS channel bookings performance for Sabre Top 20

North American travel management companies

INDUSTRYTRENDS/ISSUES


COST PRESSURES

DEMANDING TRAVELERS

CHANGING AGENTDEMOGRAPHICS

CONSUMERIZATION

“OPEN TRAVEL”

AIRLINE MERCHANDISING

AIRFARE TRANSPARENCY

CONSUMER PROTECTION

MISINFORMATION


MISINFORMATION EXAMPLES

“can’t accommodate new airline merchandising”

“high cost to airlines”

“outdated technologythat was developed before the Internet existed”

“no incentive to innovate ”

$0GDS charge for selling

ancillaries

2/3 of airline revenue currently from customers choosing the GDS channel

1%cost of distribution

as a percentage of total airline expenses


REALITY – VALUE TO AIRLINES

50+%Revenue premium versus

airline.com sales

$100sof millions

annual investmentin travel technology

80,000transactions per second

at peak times

8,200 open systems servers

237 + million XML transactions

via Web services daily

24 hours per day

7 days a week

365 days a year

1 + billionincoming application

programming interface (API) data requests daily

REALITY - SABRE TECHNOLOGYConfidential. © Sabre Travel Network, 2012.Confidential. © Sabre Travel Network, 2013.

Modern, robust power behind the scenes

3 yearsAverage age of hardware

across our systems

AWARD-WINNING INNOVATIONConfidential. © Sabre Travel Network, 2013.

Sabre Red App Centre recognized as one of

20 Great Ideas to Steal in 2012

2012 Best Travel Technology

Provider

2012 Best

Reservation/GDS System

20102011 2012 Best GDS

10 consecutive years rankedon InformationWeek 500

most innovative technology companies

#26 of Top Business

Technology Innovatorsby InformationWeek

AIR SHOPPINGConfidential. © Sabre Travel Network, 2013.

1,932,102,241,635potential ways to fly from New York JFK to London Heathrow within the next year

5,293,430,799options for a specific day of travel

3,225,937,750options available for purchase

6,113,387options likely to provide the best value

500top options to meet the traveler’s request

1 choice to best meet traveler needs

AN EXAMPLE: NEW YORK TO LONDON

NEXT-GENAIR SHOPPING


SUPERIOR LOW FARE SEARCH

ENHANCED ALTERNATE CITY SHOPPINGUp to 15 destinations

More options for each destination

ENHANCED USER DEFINED SEARCH CRITERIA

ADVANCED CONSUMER DRIVEN SHOPPING (budget, destination)

EXPANDED CALENDAR SHOPPING

MULTIPLE FARES PER ITINERARYShop across different fare attributes and cabins

AIRLINE MERCHANDISING TRENDSConfidential. © Sabre Travel Network, 2013.

$300 FARE

In-FlightMeal

$300 TOTAL

INCLUDED

INCLUDED

INCLUDED

BonusMiles

Checked Baggage

Bundled Pricing$200 FARE

$300 TOTAL

+ $50

+ $10

+ $40

PremiumSeat

Priority Boarding

Checked Baggage

Unbundled Pricing$250 FARE

$300 TOTAL

INCLUDED

In-Flight Meal, Bonus Miles, Checked Baggage

+ $50SeatSelection

Hybrid Pricing

AIRLINE MERCHANDISINGConfidential. © Sabre Travel Network, 2013.

CURRENT OR IMMINENT ADOPTION IN THE PIPELINE

Enabled by Sabre

COMMERCIAL AIR DEALSConfidential. © Sabre Travel Network, 2013.

More than 360participating carriers in

Sabre GDS today

RENEWAL DISCUSSIONSUNDER WAY

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=A_g40cM3yz4yIM&tbnid=UXJ3E8nkQMmuTM:&ved=0CAgQjRwwAA&url=http://www.flytobarcelona.org/?p=4941&ei=X1oRUdGVAaPo2AXlhYDQBw&psig=AFQjCNFPSKihkTN8Jjp9W8XxiZioYr7nYQ&ust=1360178143053087

SABRE RED WORKSPACEAgents can configure workspace with personal preference—graphical view, apps, other third-party applications

Fully deployed to more than 230,000 agents in over 110 countries

GRAPHICAL VIEWConfidential. © Sabre Travel Network, 2013.

Simplifies shopping and booking with enhanced graphical capabilities.

Agents can book air, car, and hotel using a fully graphical, keyboard-driven workflow that’s easy to use, is flexible, and saves time.

TravelAgencies

CommercialDevelopers

sabreredappcentre.com

PROVIDES A MARKETPLACE FOR INNOVATION IN TRAVEL TECHNOLOGY

SABRE RED APP CENTREConfidential. © Sabre Travel Network, 2012.

The app store for travel

THE ONLY BUSINESS-TO-BUSINESS MARKETPLACE IN THE INDUSTRY

MOBILE: TRIPCASEConfidential. © Sabre Travel Network, 2013.

Agency click to call and easy access to informationfor agency’s travelers

Elevated levelof servicewith relevant notifications

Configurable agency messaging and branding

Improves operational efficiency by empowering travelers

INTRODUCING THE ALL-NEW TRIPCASE CONNECT

“OPEN TRAVEL”Our Focus: Deliver greater value for all constituents (TMCs, corporations, suppliers)


The benefits of the managed program to a broader set of corporate travel purchases

Deliver greater value for serving companies with open (or unmanaged) programs

Deliver greater value for bookings made outside the program

EXTENDOPEN

ROGUE

Airline Tariff Publishing Company (ATPCO)

MULTIPLECORPORATE

BOOKING TOOLS

MOBILE

XML WEB SERVICES

MULTIPLEPOINTS-OF-SALE

EDIFACT or XML AVAILABILITY, SEATS, FREQUENT FLYER #, ELECTRONIC TICKET

ARCGlobal BSPs

SchedulesVendor

SCHEDULESOnline | Interline | Codeshare

SHOPBOOKPRICE

FULFILLSETTLE

SERVICE

Sabre TRAVEL MARKETPLACE

SHOPPING ENGINE

HUNDREDSof AirlinesMILLIONSof Fares

BILLIONSof Combinations

SETTLEMENT Tickets | Miscellaneous Charges

ANCILLARIES Electronic Miscellaneous Document

BASE FARES Public | Private | Fare Rules

ANCILLARIES Public | Private | Fare Rules

Transactional (Or Not)Frequent Flyer Tier Level

Customer Value

GUI or XML BASE FARES Public | Private | Fare Rules


Transactional (or not)Frequent Flyer Tier Level

Customer Value


GLOBAL TRAVEL MARKETPLACESabre operates a global travel marketplace, transacting more than $100 billionin travel spend every year—the diagram below shows how


MULTIPLECORPORATE

BOOKING TOOLS

MOBILE

XML WEB SERVICES

MULTIPLEPOINTS OF SALE


ARCGlobal BSPs

SchedulesVendor

SCHEDULESOnline | Interline | Codeshare SHOP

BOOKPRICE

FULFILLSETTLE

SERVICE


SHOPPING ENGINEHUNDREDSof AirlinesMILLIONSof Fares







Customer Value




Customer Value

Airline 1 Direct Connect


BREAKING DOWN TRANSPARENCY, SHOPPING AND EFFICIENCY


MULTIPLECORPORATE

BOOKING TOOLS

MOBILE

XML WEB SERVICES



ARCGlobal BSPs

SchedulesVendor


BOOKPRICE

FULFILLSETTLE

SERVICE









Customer Value




Customer Value








MULTIPLECORPORATE

BOOKING TOOLS

MOBILE

XML WEB SERVICES



ARCGlobal BSPs

SchedulesVendor


BOOKPRICE

FULFILLSETTLE

SERVICE









Customer Value




Customer Value



Airline 3 Direct ConnectAirline 3 Direct ConnectAirline 5 Direct Connect







Airline 9 Direct Connect Airline 27 Direct Connect


Airline 33 Direct ConnectAirline 51 Direct Connect





Airline 19 Direct ConnectAirline 26 Direct Connect












Airline 17Direct Connect



DOT regulations have played an important rolein airline fare transparency.

BaseAir Fares

Government Taxes and Fees

Airline Fuel Surcharges

Airline Baggage Fee Disclosure

Ancillary Disclosureand Transactability

CONSUMER RIGHTSConfidential. © Sabre Travel Network, 2013.

Putting the pieces in place

MAKE YOUR VOICE HEARD

* SUBJECT TO CHANGE

CURRENT TIMELINE PROJECTEDBY THE DEPARTMENT OF TRANSPORTATION*

NOWCollecting input and advisingDOT on proposed ruleMAY 29, 2013Publication date for proposed rulemaking; comment period opensAUGUST 29, 2013Comment period ends


CORPORATE RESPONSIBILITYConfidential. © Sabre Travel Network, 2013.

TIMESabre employees volunteer on more than 300 projects in 46 countries on five continents.

FUNDSMore than $18 millionraised since 2000.

CORPORATE RESPONSIBILITYConfidential. © Sabre Travel Network, 2013.

Today, more than 25 million people are enslaved in human bondage, with 800,000 men, women, and children trafficked ever year. They are moved by air, sea, and land through our airports, cruise terminals, and rail platforms. Sabre’s network of travelers, travel agencies, suppliers, and employees are in a unique position to be the eyes in helping toend modern-day slavery.

Together, we can make a difference.

EMPLOYEE and PARTNER EDUCATIONONLINE BOOKING TOOL MESSAGINGCOMMUNITY PARTNERSHIPSSUPPLIER CODE OF CONDUCTandSURVIVOR SCHOLARSHIP PROGRAM

EDUCATE | ADVOCATE | COLLABORATE

1-888-3737-88824 hours a day. 7 days a week. 365 days a year.

September 27, 2012sabre.com/passporttofreedom

Jay JonesSenior Vice President, The Americas

F e b r u a r y 6 , 2 0 1 3 D a l l a s , T e x a s


business travel 2013 business travel 2013 staying ahead in an evolving marketplace jay jones senior...

Documents

sabre travel network

stronger group travel

misinformation examplescant

lot of misinformation

percent increase

new business

gds charge

gds channel1